Copyright 2010 Innovative Aftermarket Systems L.P. All rights reserved. The IAS logo and R.O.A.D. InTire are trademarks, service marks or registered trademarks of Innovative Aftermarket Systems L.P.

Innovative Aftermarket Systems12800 Angel Side DriveLeander, Texas 78641

Toll: 800.346.6469Fax: 512.421.8099 www.iasdirect.com

Multi-Shield_TDWR Claims Processing and Marketing Booklet

Introducing the f inest M u l t i - P r o d u c t P r o t e c t i o n P r o g r a m

in the industry.

• Benefi ts of R.O.A.D. InTire

• Benefi ts of Dent and Door Ding Protection

• Benefi ts of Windshield Repair

• Benefi ts of Roadside Assistance

• “Sign and drive” 24 hour emergencyroadside dispatch

• Offering an optional “GOLD” upgrade which includes: Alloy wheel cosmetic repair, $100 Emergency roadside towing and up to $35 per day rental car expense

Program Description Highlights

IAS offers this Multi-Shield package as a complete vehicle

protection program for those daily mishaps that occur with

your vehicle. The Multi-Shield program consists of R.O.A.D.

InTire, Dent and Door Ding, Windshield Repair and Roadside

Assistance, but we can also combine different products for

your own customized Multi-Shield package.

In the event of a claim, you will experience only the highest

level of customer service.!

ROADSIDE ASSISTANCE24-Hour Toll-Free Assistance:

The Multi-Shield vehicle is equipped with an Emergency Road Service (up to $25) and Towing (up to $50) for the term checked. When the Multi-Shield vehicle is disabled on the road, the Emergency Service Line will dispatch authorized service.

Emergency Road Service for the Multi-Shield Vehicle includes:

1. MECHANICAL FIRST AID: Any emergency service requiring a minor adjustment (exclusive of parts), to enable the Multi-Shield vehicle to proceed under its own power.

2. TIRE SERVICE: Change an infl ated spare from mount to wheel on the Multi-Shield vehicle.

3. BATTERY SERVICE: Attempt to start Multi-Shield vehicle with a booster cable.

4. DELIVERY SERVICE: Delivery of an emergency supply of gasoline, oil or water to the Multi-Shield vehicle, excluding costs of materials.

5. EXTRICATING SERVICE: The Multi-Shield vehicle may be extricated if accessible from public street or highway and does not require shoveling of snow.

6. AUTO ACCIDENT TOWING: If a Multi-Shield vehicle is involved in a reportable accident with another vehicle, towing will be provided up to $50.

7. LOCKOUT SERVICE: If keys are locked inside the Multi-Shield vehicle, Road Service will attempt to open vehicle (up to $50 per service).

Service will not accept paid bills for reimbursement. Service is for Multi-Shield vehicle listed only. The Multi-Shield vehicle comes with a 24-hour toll-free telephone number for use 365 days a year throughout the United States and Canada whenever the Multi-Shield vehicle becomes disabled on the road. Call the toll-free number (1-800-221-8062) and service will be provided for covered services.

Important: The service provider cannot service an unattended vehicle. Service provided must be a covered benefi t under the terms and conditions described.

Included in Package:- laminate

- car hanger

- display brochure holder with brochures

- 24x36 poster Introducing the f inest

M u l t i - P r o d u c t P r o t e c t i o n P r o g r a m in the industry.

Windshield Repair Claims Process

For reimbursement, the following documentation must be forwarded to us: A copy of the invoice with the authorization code and customer’s signature. If the invoice does not contain the covered vehicle’s VIN, or year/make/model, we will need a copy of the warranty. All documents must be completely legible. The customer should include his or her name, current address, and a daytime telephone number.

These documents can also be submitted via fax to 512-421-8911 or mailed to: Innovative Aftermarket Systems L.P. 12800 Angel Side DriveLeander, TX 78641

The status of all claims can be viewed online at www.fasterclaims.com. The customer and/or technician will need to enter in the authorization code and then they will be able to view the status and/or see what is still needed in order to process the claim.

Innovative Aftermarket Systems L.P. reserves the right to investigate any claim prior to authorization.

When a customer calls a claim directly in to IAS they are instructed to contact the dealership and make an appointment to have their vehicle inspected by the dealership’s Windshield Repair expert. A claim is opened

and the claim number is given to the customer to be used when the dealer calls for authorization

The dealership directs the Windshield Repair technician to inspect the vehicle and decide if it is a covered claim.

Once the technician has verifi ed that the windshield can be repaired, the dealer calls in the claim to IAS with the information on what is being repaired and what the technician is charging.

Once IAS is notifi ed of the fees, an approval number is issued.

The dealership must fax to IAS (512-421-8991) the estimate the technician presents to the dealership.

After IAS receives the estimate, the credit card approval will be faxed back to the dealership. NOTE: In Florida credit card payment is not available, so payment will be check by mail.

NOTE:

If a customer lives too far away from the selling dealer or has relocated, IAS will determine if there is an active IAS dealer where the customer resides. If an active dealer is found, the customer will be referred to that dealer. If not, then the customer will be able go to any dealer in the area that sells his/her make vehicle and has a Windshield Repair person available to make these type repairs or any local provider of Windshield Repairs.

NOTE: IAS will pay only local market rates for parts and labor.

Paintless Dent Repair Claims Process

For reimbursement, the following documentation must be forwarded to us: A copy of the invoice with the authorization code and customer’s signature. If the invoice does not contain the covered vehicle’s VIN, or year/make/model, we will need a copy of the warranty. All documents must be completely legible. The customer should include his or her name, current address, and a daytime telephone number.

These documents can also be submitted via fax to 512-421-8911 or mailed to: Innovative Aftermarket Systems L.P. 12800 Angel Side DriveLeander, TX 78641

The status of all claims can be viewed online at www.fasterclaims.com. The customer and/or technician will need to enter in the authorization code and then they will be able to view the status and/or see what is still needed in order to process the claim.

Innovative Aftermarket Systems L.P. reserves the right to investigate any claim prior to authorization.

For DENT claim processing, the technician must call 1-800-346-6469 prior to any repairs. Claims processors are available Monday-Friday from 8:00 a.m. to 5:00 p.m. central time. The technician will be asked the following questions: 1. Technician’s name and name and telephone number of the repair facility. 2. Verify the customer’s address and phone number. 3. Where are the dents located? 4. How big are the dents? 5. What is the per panel rate? 6. How many total Panels? 7. What is the total amount of the claim? 8. Who will be reimbursed, the customer, PDR tech, or the dealer?

In some cases pictures may be required. If needed, they will be requested when the claim is called in by the technician and can be uploaded through FasterClaims.com or sent by email.

Claims meeting the criteria of the warranty will be issued an authorization code to be included on the fi nal invoice.

NOTE: IAS will pay only local market rates for parts and labor.

IAS R.O.A.D. InTire Claim Information

For reimbursement, the following documentation must be forwarded to us: A copy of the invoice with the authorization code and customer’s signature. If the invoice does not contain the covered vehicle’s VIN, or year/make/model, we will need a copy of the warranty. All documents must be completely legible. The customer should include his or her name, current address, and a daytime telephone number.

Requested documents can also be submitted via fax to 512-421-8911 or mailed to: Innovative Aftermarket Systems L.P. 12800 Angel Side Drive Leander, TX 78641

The status of all claims can be viewed online at www.fasterclaims.com. The customer and/or technician will need to enter in the authorization code and then they will be able to view the status and/or see what is still needed in order to process the claim.

Innovative Aftermarket Systems L.P. reserves the right to investigate any claim prior to authorization.

For tire claims processing, the technician must call 1-800-346-6469 prior to making any tire repairs. Claims processors are available from 8:00 a.m. to 5:00 p.m. central time.The technician will be asked the following questions: 1. Technician’s name and name and telephone number of the tire repair facility. 2. Verify the customer’s address and phone number. 3. What is the position and tread depth of the damaged tire? 4. What is the technician’s opinion of what happened to the tire? 5. What did the customer say damaged the tire? 6. What is the brand and size of the damaged tire? 7. What is the brand, size, load index/speed rating of the new tire? 8. Is the wheel damaged? If so, is the tire sealing with the wheel? If not, skip to #12. 9. What is the brand, series, fi nish, number of spokes, dimensions, and part number of the new wheel? 10. Is the wheel in stock? 11. Is the wheel original equipment? If the wheel is aftermarket, fax a buyers order showing that wheel was on the

vehicle at the time the warranty was purchased to 512 421 8946. Include the claim number. 12. What is the price of the tire and/or price of the wheel? 13. What is the charge for labor (mounting and balancing), valve stems, wheels weights, and disposal fees? 14. If applicable, what is the sales tax amount? 15. What is the total amount of the claim? 16. Who will be reimbursed, the customer or the dealer? 17. When was the work completed? 18. The DOT numbers of the new tires must be included on the RO.

Claims meeting the criteria of the warranty will be issued an authorization code to be included on the fi nal invoice.

CLAIM REIMBURSEMENT WILL BE AS FOLLOWS: • Tires will be paid at dealer cost plus 10%. • Wheels will be paid at dealer cost plus 20%. • Miscellaneous fees, such as valve stems, wheel weights, etc. are covered by this plan.