Interpers Commun - Parents

8/2/2019 Interpers Commun - Parents

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Interpersonal CommunicationStyles

Parent Educator Partnership WebinarFebruary 17, 2011Naperville, Illinois

Jennifer Aldred-Berry, Ph.D.RESPRO ConsultantWest 40 ISC #2


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Big Picture of our Time

Basic Communication Model

The Need for Good InterpersonalSkills

Development and Maintenance

Communication Styles

Practical Tips

2 Types of Conflicts Conflict Management Strategies

Closure


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The Need for Good Interpersonal Skills

Success is influenced by the qualityof the your relationships

Make expectations clear as opposedto keeping expectations unspokencausing others to guess or act on

assumptions


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Development and Maintenance ofRelationships

Use the reciprocal nature ofrelationships to create interpersonalcooperation, trust and positive self-fulfilling prophecies

Strained when expectations are notmet

Deteriorate/Stagnate when out ofbalance


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Development and Maintenance ofRelationships

Grow when communication is usedto enhance the relationship

Understand communication styles

ASSUME POSITIVE INTENT!!!

ASSUME POSITIVE INTENT!!! ASSUME POSITIVE INTENT!!!


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Communication Model

Sender Receiver


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Communication Model

Sender Receiver

Encode

DecodeCHANNEL


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Communication Model

Sender Receiver

Encode

DecodeCHANNEL

Noise

Noise


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Communication Styles andRelationships

Understanding feedback and disclosuredifferences can lead to more successfulrelationships

Feedback can vary

Disclosure can vary Classifying communication styles is a way to

understand your own (and others) frame ofreference

High scores represent the style you typically use

Second highest score represents your use whenunder stress

There is no perfect style each one has strengthsand weaknesses


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Communication Styles Survey


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4 Styles of Communication

Open

Closed

Hidden Blind


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A Graphic

Open

HiddenClosed

Blind


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Open Communicators

Equally interested in peoples needs and teamproductivity

May disclose too much too soon and ask for toomuch feedback

Moderately open style is most successful whenemployee decision-making and team work isneeded, when change is welcome, when qualitywork is expected and when the organization isengaged in global communication

Least successful when the open style is perceivednegatively, when tasks are simple and require noteamwork, and when immediate decisions areneeded


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Practical tips for communicating with aOpen Style Communicator

Follow the others lead on sharingpersonal things and be open but use tact

All Open Style communicators need to be

where they can develop friendships andbe challenged

Dont be manipulative with Open Stylecustomers, listen and respond to their

needs and dont defer to them.


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Hidden Communicators

High on feedback (good listenters) andlow on disclosure (hide their feelings andknowledge)

Very people-oriented, friendly andgenerally well-liked

Most successful when a social climate isimportant, teamwork is social, notproblem-solving, and adequateperformance is accepted.

Least successful when tasks are complexand require problem solving and whenexcellent performance is expected.


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Practical tips for communicating with aHidden Style Communicator

May not be loyal and may distrust you,may not let you know where you stand,but they are generally liked and

sympathetic May either be a yes person and

motivated by public praise or they areonly expressing acceptable ideas

Get to know a Hidden communicator wellbefore presenting your agenda in order todevelop trust, use referrals and listencarefully for their true opinions


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Closed Communicators

Low on disclosure and low on feedback

Usually hard working and are morecomfortable with things than with people

Most successful when little interaction isneeded, going by the book is valued andsubordinates need little supervision

Least successful when the job requireshigh interaction, in a high-risk teamproject that requires creativity and otherswant or need supervision
http://www.armoratl.com/images/safe%20dial.jpg


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Practical tips for communicating with aClosed Style Communicator

Communicate carefully dontthreaten or question, avoid makingwaves and dont expect praise or

guidance Make the chain of command clear to

closed employees, limit criticismand give them specific instructions

Dont expect a closed communicatorto openly express themselves


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Blind Communicators Low on feedback and high on disclosure Not afraid to express their expectations or needs;

they dont ask for feedback because they dont feelthey need it.

Thrive in situations where they can demonstratetheir expertise, experience and authority

Neurotic blind communicators mask insecuritiesbehind an authoritarian mask

Most successful when their expertise is needed, in atime of crisis or change, or when an immediatedecision is needed

Least successful when there are many personnelproblems, when others can make their owndecisions and when creativity is critical.


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Practical tips for communicating with aBlind Style Communicator

Learn from Blind Communicators theyare very task oriented, appeal to theirsense of self-confidence and get theirsupport

Can be argumentative and inflexible, areself-assured but may take criticism poorlyand they like to be in charge of projects

Blind communicators will give other

people suggestions on how to improvetheir work, they like to be in control anddont like to be kept waiting


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Flexibility of Styles

Open

HiddenClosed

Blind

o Use Feedback effectively

o Use Disclosure effectively


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Managing Conflict


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Managing Conflict in Relationships

Teams experience two types ofconflict

Type A

Type C


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Type A Conflict

Type A stands for Affective andEmotional

Occurs when relationships and trust

are weak Conflict sidetracks the team

Creates defensiveness and anger

and tends to be evaluative Type C (Cognitive) conflict

improves team productivity andrelationships


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Type C Conflict

Type C stands for Cognitive

Occurs when relationships/trust arestrong

Agree to disagree and debate

Ground ruleIdeas are separatefrom person

Creates feeling of satisfaction Improves team productivity


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Conflict Strategies

Competing Collaborating

Compromising

Avoiding Accommodating

Assertive

Una

ssertive

Uncooperative Cooperative

Concern for Others

Concern

for

Self

Determining How you Manage Conflict


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Determining How you Manage ConflictCan Help you Confirm YourCommunication Style

Blind

Competition

Forcing

Hidden

Accommodating

Smoothing

Closed

Avoidance

Withdrawal

Open

Collaboration

Problem-Solving

All Styles

Compromising


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Conclusions

Your ability to communicate will directlyaffect the quality of your interpersonalrelationships

The quality of your interpersonalrelationships will directly affect your abilityto get things done

Awareness of type of conflict provides you

insight into managing the situation It is easier to communicate if we

understand others frames of reference

There is no perfect style

Know yours!


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Thank You!

Jennifer Aldred Berry, Ph.D.

RESPRO Consultant

West 40 ISC #2

708.544-5890

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Interpers Commun - Parents