Internship Report on TESCO, WAPDA

INTERNSHIP REPORT

ON

TESCO (WAPDA)HANGU CIRCLE

BY

NAUMAN FAISALBBA(HONS) HRM

SUBMITTED TO

THE INSTITUTE OF BUSINESS AND MANAGEMENT SCIENCES

DECEMBER,2010.

In the name of Allah, the Beneficent, the Merciful

DEDICATED TO

The beneficent of mankind

Who guided all the mankind

From

Ignorance

To

The light of knowledge,

Our Holy Prophet

HAZRAT MUHAMMAD (P.B.U.H)

TABLE OF CONTENTS

CHAPTER NO. TITLE PAGE NO.

PREFACE ............................................................................................i

ACKNOWLEDGEMENT ...................................................................ii

EXECUTIVE SUMMARY ..................................................................iii

Chapter 1: INTRODUCTION...........................................................11.1 INTRODUCTION ...............................................................................1

1.2 BACKGROUND OF THE STUDY ....................................................1

1.3 PURPOSE OF THE STUDY................................................................2

1.4 SCOPE OF THE STUDY ....................................................................3

1.5 METHADOLOGY OF THE STUDY .................................................3

1.6 LIMITATION OF THE STUDY .........................................................4

1.7 MERITS OF THE STUDY ..................................................................4

Chapter 2: BRIEF HISTORY OF TESCO .....................................52.1 BRIEF HISTORY OF WAPDA...........................................................5

2.2 BRIEF HISTORY OF TESCO.............................................................8

2.3 POWER WING ....................................................................................9

2.4 PEPCO (PAKISTAN ELECTRIC POWER COMPANY)...................10

2.5 PEPCO BOARD OF DIRECTORS .....................................................12

Chapter 3: OVERVIEW OF THE ORGANIZATION...................13

3.1 OVERVIEW ........................................................................................13

3.2 NATURE OF ORGANIZATION ........................................................14

3.3 BUSINESS VOLUME .........................................................................15

3.4 PRODUCT LINE..................................................................................16

Chapter 4: ORGANIZATIONAL STRUCTURE ...........................17

4.1 ORGANIZATION................................................................................17

4.2 MAIN OFFICES...................................................................................18

4.3 HUMAN RESOURCES & ADMINISTRATION................................19

4.4 HRM DEPARTMENTAL HIERARCHY............................................20

4.5 FUNCTION OF DY. DIRECTOR HR/ADMIN..................................21

4.6 OBJECTIVES ......................................................................................23

4.7 SUPPORT TO OTHER DEPARTMENTS .........................................24

4.8 GENERAL INFORMATION...............................................................28

Chapter 5: CRITICAL ANALYSIS ..................................................30

5.1 VISION ................................................................................................30

5.2 SWOT ANALYSIS...............................................................................31

5.3 STRENGTH..........................................................................................32

5.3 WEAKNESSES....................................................................................33

5.5 OPPORTUNITIES ...............................................................................33

5.6 THREATS ............................................................................................34

5.7 INTERNAL FACTOR EVALUATION MATRIX (IEF MATRIX)....35

5.8 EXTERNAL FACTOR EVALUATION MATRIX (EFE MATRIX). 36

5.9 COMPETITIVE PROFILE MATRIX .................................................37

5.10 BCG GROWTH SHARE MATRIX ....................................................38

5.11 LIMITATIONS.....................................................................................39

5.12 OBSERVATION..................................................................................39

Chapter 6: FINDINGS, CONCLUSIONS & RECOMMENDATIONS...40

6.1 FINDINGS & CONCLUSIONS...........................................................40

6.2 RECOMMENDATIONS......................................................................41

REFERENCES ................................................................................42

Tribal Electric Supply Company, WAPDA.

PREFACE

“Genius makes its observations in short hand; talent writes them out at length.”

Christian Nevell Bovee

As mentioned by the above quotations observing and on site viewing are a very firm

base for learning. We learn a lot more by seeing the theories than we read in books,

applied practically by the pros and by seeing how they actually put them to work.

If we mull over the significance of internship program then we will be able to bare

the facts that internship enhance one’s practical loom towards work and provide

maximum chances for learning, which will obviously help out candidate in the practical

fields. The intention at the rear about internship program is that the students can analyze,

observe, feel, examine the organization environment and equip themselves with the tools

to face the ever shifting challenges in the organizations. In short internship plays a pivotal

role in the future sensation & stir of the candidate.

The effective system at TESCO was a piece of art and to see it in working proces

s was a treat itself. TESCO has fine and well defined organizational structure

working effectively.

In preparation of this Report I have tried my best to provide all possible information

about the operation, function and tasks of TESCO in brief and comprehensive form. It

also includes a brief department work during internship. I have also tried my best to use

simple and easy words and language

IBMS, Khyber Pakhtunkhwa Agriculture University, Peshawar. i


ACNOWLEDGEMENT

All praise to Almighty Allah, the most beneficent and most merciful, who

gave me the patience, courage and understanding to write this report.

I am extremely grateful to my parents who always encouraged me throughout my life and

from start to the end of this report.

I convey my respect to my respected teachers, they are the main source of enlightenment

of our minds and the development of natural potentials and without their suggestions and

guidance it was impossible to manage this internship report.

I also want to take the opportunity to thank all the staff members of TESCO Hangu circle.

I found every one very co-operative and helpful for providing me the Theoretical as well

as practical knowledge about the function and operation of the TESCO.

I express my greatest gratitude to my kindhearted advisor who made me able to write this

report. His enthusiasm showed me the path to achieve this success and he kept me in high

spirit through his appreciation.

May Allah reward all of the above for their sincerity & cooperation during my internship

and report.

NAUMAN FAISAL

IBMS, Khyber Pakhtunkhwa Agriculture University, Peshawar. ii

Tribal Electric Supply Company, WAPDA. EXECUTIVE SUMMARY

“Experience is not what happens to you, it is what you do with what happens to you.”

-Aldus Huxley

I judge my time spent at TESCO as being the most productive and exhilarating

experience of my corporate life. Few of the main highlights of my work experience while

at HR Department were:

Good Leadership

Congenial Work Atmosphere

Challenging Tasks Assignment

Employee Empowerment

Proactive Problem Resolution

Before the details description of the report I start with the summary of work I done. The

basic purpose of this summary is to give an idea about the contents and efforts made

behind the completion of the report to the reader.

I was assigned to visit the TESCO to observe the working environment, function,

procedures and behavior of doing work. Internship was started from 01-08-2010 and end

on 30-09-2010, this period was the real experience e of my life and I saw the setup,

working process and formal documentation of the TESCO.

The TESCO is a very big organization with several departments working in the head

office. The human resource department which deals with the internees assigned me to the

TESCO HANGU CIRCLE. I worked in Technical section of TESCO and learned about

distribution system of TESCO, technical correspondence between departments and flow

of data between departments. Here staff gave me opportunity to do practical work. It was

a really nice and fruitful experience for my upcoming practical life.

I would like to conclude by saying that even though every person will have a

different story to tell, the common factor that binds us all is the good work done by our

predecessors in the IBMS.I am hopeful that as we pass through the corridors of this great

institution into the real world, this legacy will be kept and upheld by the future generation

of IBMS.

IBMS, Khyber Pakhtunkhwa Agriculture University, Peshawar. iii


CHAPTER 1

INTRODUCTION

1.1 INTRODUCTION:At Khyber Pakhtunkhwa Agricultural University Peshawar, this is essential degree

requirement for the students of BBA (Hons) to complete internship program of eight

weeks in well-reputed organization. Report writing follows the internship, which is the

integral part in the fulfillment of the requirements for the degree of BBA (Hons). The

report encompasses the knowledge of the internee that he obtains during his course of

study in the organization, his learning and analysis his experience that he has during

internship in the light of which recommendation are made. These recommendations may

benefit the organization concerned for further improvements in its performance.

The supervisor assigned to the internee guides the whole process of report writing. After

its completion the report is submitted to the Institute of Business and Management

Sciences (IBMS) Khyber Pakhtunkhwa Agricultural University Peshawar. The report is

properly analyzed by the Institute of Business and Management Sciences on its

descriptions will as on the analytical capabilities of its writer, and proper grades assign to

the writer.

This internship report has been written on TESCO HANGU Circle WAPDA.

1.2 BACKGROUND OF THE STUDY:The power sector around the world is going through a process of rapid change in

information technology and convergence with focus on new sources and value added

services. In line with global trend and for meeting the emerging demands, major

initiatives have been taken by WAPDA to up grade its capacity and generation. And also

to introduce a range of new value added services; develop a portfolio of information

technology, customer related services and should revise it organization structure to make

it more conducive to deal with the change and commercialization process to enhance the

revenue potential of the company.

The economic growth of a developing country depends mainly on the power sector and its

involvement in information technology; new sources of power generation make it an

integral organ of the overall development of the country.

IBMS, Khyber Pakhtunkhwa Agriculture University, Peshawar. 1

Tribal Electric Supply Company, WAPDA. 1.3 PURPOSE OF THE STUDY:Purpose of the study was two pronged.

General Purpose: To get acquaintance to the TESCO operations.

To know what sort of changes management brings in managerial activities.

To see the application of our Professional studies especially.

To get practical experience of the theoretical work we have done in the institution.

To know the rules and regulations of office and employment and how to perform

assigned duties.

To perform activities according to our course requirement.

To know the environment of government offices, so that it can be used in future in case of employment in a government office.

Specific Purpose: A partial fulfillment as a requirement for the completion of BBA (Hons) degree.

To objectively observe the operations of TESCO in general and the operations of

HRM/Admin in specific.

To make recommendations or implementation plans for the improvement of the

operations of TESCO in the light of our professional studies.

To gain experience in HR field to understand it practically.

To enhance our management skills other than theories that we learnt in the books


Tribal Electric Supply Company, WAPDA. 1.4 SCOPE OF THE STUDY:

Students are required to specialize in only one department or to cover the complete

organization in case of small organization. As for as I am concerned I have worked in HR

department of TESCO Hangu Circle WAPDA.In Finance department I have particularly

studied the directorate of operation and maintenance, directorate of receipts and revenue

and directorate of budget and payment. It was not possible for me to go through each and

every aspect of the company due to the restriction, which was officially proclaimed for

eight weeks, however I have tried my best to cover some of the basic and important

aspects of the study

1.5 METHODOLOGY OF THE STUDY:

The data collected for the analysis and review includes both primary and secondary data.

The methods used for collecting primary and secondary data are as follow:

Primary data:Data collected for the first time is called primary data. The method used to collect such

data includes:

1. Personal observations

2. Discussions

3. Interviews

Secondary data:The data collected earlier by some one else and which has gone through mathematical and

statistical techniques after its collection, is called secondary data. Methods used to collect

secondary data include:

1. WAPDA Annual Reports

2. TESCO Brochures

3. PESCO Manuals

4. Circular and Newsletters

5. Internship Reports on TESCO

6. Journals and Newspapers

7. Internet


Tribal Electric Supply Company, WAPDA. 1.6 LIMITATIONS OF THE STUDY:

1 .None of the human made things can be considered perfect. Only things created by

divine are perfect and error free. No matter how carefully a study or research is carried

out it will not be perfect and complete in all respects. This study was conducted in

conformity with the objectives of study; however the study is subject to following

limitations.

2. The study does not include broad explanation of facts and figure due to the following

factors:

I. The nature of the study.

II. The supply company official were not willing to explain all the things

regarding their organization and its operations, making it difficult to gather information

about and understand different technical operations.

III. All the facts regarding company cannot be presented due to the

problems of secrecy.

IV. All the required data was not available because the documents and files area kept

confidential.

V. Through financial analysis was not possible due the limitation of information in

the company annual reports.

VI. The internees are not provided with opportunities of doing things themselves

during internship, making it difficult for them to understand technical things. This also

affects the quality of the study resulting report.

3. Limited financial and technical resources also affected the analysis.

4. Limited duration of internship makes the analysis restricted because all the

technical operation of the company cannot be understood and analyzed in only

two months.

1.7 MERITS OF THE STUDY:

The study will benefit the students of human resources management. They will take a

better exposure in the field of HR.


Tribal Electric Supply Company, WAPDA. CHAPTER 2

BRIEF HISTORY OF TESCO

2.1 BRIEF HISTORY OF WAPDA:

WAPDA, the Pakistan Water and Power Development Authority, was created in 1958 as

a Semi-Autonomous Body for the purpose of coordinating and giving a unified direction

to the development of schemes in Water and Power Sectors, which were previously being

dealt with, by the respective Electricity and Irrigation Department of the Provinces.

Since October 2007, WAPDA has been bifurcated into two distinct entities i.e.

WAPDA and Pakistan Electric Power Company (PEPCO). WAPDA is

responsible for water and hydropower development whereas PEPCO is vested

with the responsibility of thermal power generation, transmission, distribution and

billing. There is an independent Chairman and MD (PEPCO) www.pepco.gov.pk

replacing Chairman WAPDA and Member (Power) who were previously holding

the additional charges of these posts.

WAPDA is now fully responsible for the development of Hydral Power and Water

Sector Projects.

PEPCO has been fully empowered and is responsible for the management of all

the affairs of corporatized nine Distribution Companies (DISCOs), four

Generation Companies (GENCOs) and a National Transmission Dispatch

Company (NTDC). These companies are working under independent Board of

Directors (Chairman and some Directors are from Private Sectors).

The Companies are administratively autonomous and leading to financial

autonomy by restructuring their balance sheets by bringing their equity position to

at least 20 percent, required to meet the prudential regulations and to facilitate

financing from commercial sector (approved by ECC).


http://www.pepco.gov.pk/


The Loan Liability Transfer Agreements (LLTA) have been signed with

Corporate Entities and execution of loan transfer is complete.

All Entities have the physical possessions of all their operational assets.

On 24th Feb. 2007 Ministry of Water & Power notified NEPRA approved Tariff

for all Distribution Companies replacing unified WAPDA Tariff.

Legal Agreements such as Business Transfer Agreements, Operation

Development Agreement, Energy Supply Agreement, Business Supplementary

Agreement and Fuel Supply Agreement etc. were executed between WAPDA and

Corporate Entities to facilitate commercial operations.

Regulatory instruments like Grid Code, Distribution Codes, Performance Standard

for Distribution Companies and Transmission Companies were drafted and got

approved from (www.nepra.org.pk) in 2007.

All major lenders gave their consent for transfer of their loan from WAPDA to

Corporate Entities, thus 326 loan assumption agreements were signed amongst

respective Companies, WAPDA and EAD (Economic Affairs Division) GOP.

CPPA is established under the coverage of NTDC for payments from DISCOs to

IPPs, GENCOs and NTDC. Ultimately, it will function independently under

Federal Govt. and all forthcoming IPPs will be under CPPA.

The Charter of Duties of WAPDA is to investigate, plan and execute schemes for the

following fields:

a. Generation, Transmission and Distribution of Power.

b. Irrigation, Water Supply and Drainage.

c. Prevention of Water logging and Reclamation of Waterlogged and Saline Lands.

d. Flood Management.

e. Inland Navigation.

The Authority WAPDA is one of the largest employers of human resources in Pakistan.

Over the years WAPDA has modern and progressive organization built-up a reservoir of


http://nepra.org.pk/

Tribal Electric Supply Company, WAPDA. Technical know-how and expertise. It comprises of a Chairman and three (3) Members

working through a Secretary.

The restructuring program of WAPDA's Power Wing is based on the new strategic

policies of the GOP and endorsed and supported by the donor institutions. The aim of this

transition is to install corporate and business culture through: adopting of good business

practices, enhancing productivity and efficiency, including customer orientation and

service culture, improving quality of services setting performance targets, reducing costs,

theft and wastage. This will be based on extensive use of information technology,

management information systems, and monitoring and prudent decision-making.

It has been decided that some of the functions currently being performed by WAPDA are

of national importance and will therefore continue to remain with WAPDA/GOP in the

largest interest of the country.

PEPCO has been fully empowered and is responsible for the management of all the

affairs of corporatized nine Distribution Companies (DISCOs), four Generation

Companies (GENCOs) and a National Transmission Dispatch Company (NTDC). These

companies are working under independent Board of Directors (Chairman and some

Directors are from Private Sectors). All Entities have the physical possessions of all their

operational assets.

On 24th Feb. 2007 Ministry of Water & Power notified NEPRA approved Tariff for all

Distribution Companies replacing unified WAPDA Tariff.

Legal Agreements such as Business Transfer Agreements, Operation Development

Agreement, Energy Supply Agreement, Business Supplementary Agreement and Fuel

Supply Agreement etc. are executed between Lahore Electric Supply Co. and Corporate

Entities to facilitate commercial operations.

Regulatory instruments like Grid Code, Distribution Codes, and Performance Standard

for Distribution Companies and Transmission Companies were drafted and got approved

from NEPRA in 2007.



2.2 BRIEF HISTORY OF TESCO:

WAPDA:

The electricity supply service in Pakistan, initially, was undertaken by different agencies,

both in public and private sectors, in different areas. In order to provide for the unified

and coordinated development of the water and power resources, Water and Power

Development Authority (WAPDA) was created in 1958 through WAPDA Act, 1958.

Area Electricity Boards:

The local areas electricity distribution service was being performed by various Regions of

WAPDA. Then the Area Electricity Board (AEB) Peshawar, on the eight AEBs in

Pakistan, was established under the scheme of Area Electricity Boards in 1982, in order to

provide more autonomy and representation to provincial government, elected

representatives, industrialists, agriculturalists and other interest groups in functions of the

AEBs.

TESCO:

The environment and structure of the power industry throughout the world are undergoing

dramatic change. The power sector is moving from monopoly to privatization and from

integration to disintegration. To keep pace with this change, the Government of Pakistan

approved a Strategic Plan in 1994 as a consequence of which the power wing of WAPDA

has been unbundled into 12 Companies for generation, transmission and distribution of

electricity.

TESCO was reorganized into one such corporatized entity under the name of Tribal

Electric Supply Company (TESCO) with effect from NOV 2004, with the aim of

commercialization and eventually privatization. TESCO provides its services to FATA

region.



2.3 POWER WING:

Power Wing is currently headed by Member (Power). Power wing of WAPDA comprising of Generation, Transmission and Distribution has been restructured into fourteen (14) public limited companies. These fourteen (14) Corporate Entities are;

• Four (4) Thermal Power Generation Companies (GENCOs)

1] Southern Generation Power Company Limited (GENCO-1) head quarter at Jamshoro district Dadu near Hyderabad Sindh.

2] Central Power Generation Company Limited (GENCO-2) head quarter at Guddu district Jacobabad Sindh.

3] Northern Power Generation Company Limited (GENCO-3) head quarters at TPS Muzaffargarh district Muzaffargarh Punjab.

4] Lakhra Power Generation Company Limited (GENCO-4) Headquarter at WAPDA House Lahore.

• One (1) National Transmission & Power Dispatch Company (NTDC) • Ten (10) Distribution Companies (DISCOs) as under:

1] (LESCO) - Lahore Electric Supply Company

2] (GEPCO) - Gujranwala Electric Power Company

3] (FESCO) - Faisalabad Electric Supply Company

4] (IESCO) - Islamabad Electric Supply Company

5] (MEPCO) - Multan Electric Power Company

6] (PESCO) - Peshawar Electric Supply Company

7] (HESCO)- Hyderabad Electric Supply Company

8] (QESCO) - Quetta Electric Supply Company

9] (KESCO)- Karachi Electric Supply Company

10] (TESCO) - Tribal Electric Supply Company


http://www.qesco.com.pk/

http://www.hesco.gov.pk/

http://www.pesco.gov.pk/

http://www.mepco.com.pk/

http://www.iesco.com.pk/

http://www.fesco.com.pk/

http://www.gepco.com.pk/

http://www.lesco.gov.pk/

http://www.ntdc.com.pk/


2.4 PEPCO (PAKISTAN ELECTRIC POWER COMPANY):

The Pakistan Electric Power Company (Private) Limited (PEPCO) has been entrusted the

task of managing the transition of WAPDA from a bureaucratic structure to a corporate,

commercially viable and productive entity. It is a mammoth task and progress in the

initial months was rather slow, but one should keep in mind that responsibility is

enormous and transition is a long drawn process.

Before going into further details of the restructuring programme, it is necessary to

understand the shift in the GOP policy. The GOP, in line with its Strategic Plan of

1992 approved by the cabinet committee, had decided to restructure the entire

power sector in the country

De-regulation of power sector

Promotion of IPPs

Restructuring of WAPDA

Privatization of select corporate entities

Vision:

To make Pakistan Power Sector customer friendly, efficient, able and responsive in

meeting the electric energy requirements of industry, business and domestic customers,

and move to an energy sufficient model from the current energy deficient scenario, on

commercially viable and sustainable basis, in order to support the high growth economy

and to meet the government's objective of "Power for All”

Mission:

To fully enable the reform and restructuring of the Pakistan Power Sector and to

transform the fourteen (14) Corporate entities (CE's) into autonomous and commercially

viable enterprises, through induction of effective corporate management, best business

and utility practices, and well engineered systems, and bridge the ever growing supply-


Tribal Electric Supply Company, WAPDA. demand gap, so as to meet customers electric energy requirement on a sustainable and

environmentally friendly basis, through best utilization of resources, in an efficient,

ethical and customer friendly manner, with responsibility to the community and the

Nation.

Objectives:

Pakistan Electric Power Company (PEPCO) unveiled new face of Pakistan's power sector

with the crisis management objectives to improve the efficiency of the power sector and

to meet customers' electric energy requirements on a sustainable and environment

friendly basis. The specific objectives of PEPCO are:

Stop load shedding,

Constructing new grid stations,

Reducing line losses; minimizing tripping and theft control,

Revamping of generation units and to improve customer services and

Development of an integrated automated power planning system for

generation, transmission and distribution to ensure system stability, fault

isolation and upgrade relying, metering and tripping system at NTDC as well

as Discos level.



2.5 PEPCO BOARD OF DIRECTORS:

Mr. Shahid Rafi

Secretary Ministry of Water and Power

Chairman

Mr. Tahir Basharat Cheema

Managing Director, PEPCO

Member

Mr. Saleem Arif Advisor, PEPCO

Member

Razi Abbas

Chief Financial Officer, PEPCO

Member

Mr. Wazir Ali Bhaio

General Manager (Operation)

Member

Mr. Salman Iqbal

Director Legal, PEPCO

Member / Secretary



CHAPTER 3

OVERVIEW OF THE ORGANIZATION

3.1 OVERVIEW:

TESCO tribal electric supply company is one of the biggest Distribution Company of

WAPDA. Its area of operation is the Seven Agencies and related FR. It covers the entire

tribal area of the country and it is the only company providing electricity facility to the

customers of this area. All the construction work of 11 kv transmission line and 132/66 kv

line are being carried out by the staff of TESCO. Mover over its maintenance is also

carried out by separate GSO and SS&TL division Peshawar.

It consists of ONE distribution Circle and FOUR operation divisions as detailed below:

1. Peshawar division

2. Bannu division

3. Hangu division

4. Tank division

The area of jurisdiction of TESCO reaches to about 1200 km .It consists of seven

agencies and FRs that is situated along Afghanistan boundary. The seven Agencies are

below:

1. KURRAM AGENCY

2. ORAKZAI AGENCY

3. KHYBER AGENCY

4. NORTH WAZIRISTAN AGENCY

5. SOUTH WAZIRISTAN AGENCY

6. BAJUR AGENCY

7. MOHMAND AGENCY

And FRs are:


Tribal Electric Supply Company, WAPDA. 1. FR Peshawar

2. FR Bannu

3. FR Tank

3.2 NATURE OF ORGANIZATION:In exercise of the powers conferred on the National Electric Power Regulatory Authority

under Section 21 of the Regulation of Generation, Transmission and Distribution of

Electric Power Act 1997, the authority grants the license to the Tribal Electric Supply Co.

for the Distribution Services of Electric supply and make sale of Electric power to the

consumers in the services territory and concession territory subject to and in accordance

with the terms and conditions of the NEPRA.

Supply of electricity:According to the license issued to the Tribal Electric Supply Co. the company have to

provide the electric supply to their Domestic, Bulk, Commercial and industrial

consumers.

It is pertinent to mention that in majority of Tribal areas there is no billing system because

the people of these areas are unable to pay the electricity bills so government is giving

full subsidy on electricity in Tribal areas.

Moreover in some commercial areas of FATA bills are received in rear cases but

TESCO is trying to build awareness in the people of paying bills as it is beneficial for the

area because through these funds TESCO will be able to provide nonstop supply of

electricity to FATA

Maintenance:

TESCO tribal electric supply company is one of the biggest Distribution Company of

WAPDA. Its area of operation is the Seven Agencies and related FR. It covers the entire

tribal area of the country and it is the only company providing electricity facility to the

customers of this area. All the construction work of 11 kv transmission line and 132/66 kv

line are being carried out by the staff of TESCO. Mover over its maintenance is also

carried out by separate GSO and SS&TL division Peshawar



3.3 BUSINESS VOLUME:

PARTICULARS RUPEES IN MILLLIONS

Operating Fixed Assets Rs. 5,311

Capital Work In Progress Rs. 130

Long Term AdvancesRs. 15,440

Long Term Deposits and Deferred CostsRs. 51

Stores, spare parts and loose toolsRs. 0.36

Trade DebtorsRs. 11,491

Loans, advances and other ReceivablesRs. 6,151

Cash and bank balancesRs. 456

Grand TotalRs. 38574.36



3.4 PRODUCT LINE:Tribal Electric Supply Co is the only company that provides power supply services in the

FATA region. It covers over 1200 km amidst of seven Agencies and related FR areas.

Tribal Electric Supply Co. distributes the electric power/supply to Domestic,

Commercial, Industrial and Bulk consumers. The company also provides the maintenance

of Electrical Equipments.

Company is also responsible to maintain the security of Grades offices and other assets of

TESCO accordance and support with FATA secretariat. Though security is a big issue in

FATA now a days but they are providing services without any flaw.

Competitors: 1. Lahore Electric Supply Co (LESCO)

2. Faisalabad Electric Supply Co. (FESCO)

3. Gujranwala Electric Power Co. (GEPCO)

4. Hyderabad Electric Supply Co. (HESCO)

5. Islamabad Electric Supply Co. (IESCO)

6. Peshawar Electric Supply Co. (PESCO)

7. Quetta Electric Supply Co. (QESCO)

8. Multan Electric Power Co. (MEPCO)

9. Karachi Electric Supply Co. (KESCO)

The Charter of TESCO is to provide the reliability, quality and safety of electric power

supply to the consumers in its Jurisdiction.

TESCO is envisaged for the creation of the resources and engineering plans for additions,

renovation and augmentation of the distribution system in order to achieve charter.

TESCO is putting efforts to make it a viable and progressive utility to take care of

consumer's power demand.



CHAPTER 4

ORGANIZATIONAL STRUCTURE

4.1 ORGANIZATON:

It consists of ONE distribution Circle: PESHAWAR CIRCLE

And FOUR operation divisions as detailed below:

1. Peshawar Division

2. Bannu Division

3. Hangu Division

4. Tank Division

These FOUR divisions have following jurisdiction areas:

Peshawar Division Bannu Division Hangu Division Tank Division

1. Khyber Agency

2. Mohmand Agency

3. Bajur Agency

1. South Waziristan

Agency

1. Orakzai Agency

Kurram Agency

1. North

Waziristan

Agency

4. FR Peshawar 2. FR Bannu 2. FR Kohat 2. FR Tank

These all Divisions work under Peshawar Circle. To ensure convenient availability of

high quality power in area of responsibility, in order to alleviate the poverty, improve

quality of life and make the Industrial and Agriculture Sector competitive in the World

Market.


Tribal Electric Supply Company, WAPDA. 4.2 MAIN OFFICES:


CHIEF EXECUTIVE

Director Planning

DirectorMaterial & Management

Dy.DirectorHuman Resources Secretary

Superintend Engineer(S.E)

Director Corporate Account

Dy. Director (GSO)

Dy.Director Planning

Dy.Director

Assistant DirectorHR/ADMIN

Public relation Officer(PRO)

XEN SS&TL Peshawar

XEN Opp Peshawar

XEN Opp Hangu

XEN Opp Bannu

Account Officer Finance

Account Officer Budget

XEN Opp Tank

SDO Hangu

SDO Peshawar

SDO Bannu

SDO Tank

SDO Hangu

SDO Parachinar

SDO Orakzai

Revenue Officer

SDO Mirali

SDO Miran shahShah

Revenue Officer

Revenue Officer

SDO JandulaSDO Wana

Revenue Officer

SDO Alamgodar

SDO Khyber

Tribal Electric Supply Company, WAPDA. 4.3 HUMAN RESOURCES & ADMINISTRATION:

Under direction from the Chairman and Chief Executive Officer of the Company, HR &

Admin Director shall be responsible for the recruitment and placement of the "right

people to the right jobs" and enhancing their levels of motivation / morale / job

satisfaction through:-

a) The provision of the necessary support systems and structures such as an attractive

compensation package, a fair and objective system for promotion and career progression,

training and development inputs to keep people in pace with the changing demands of

their jobs, etc.

b) The creation of a working environment and operationalization of administrative

support systems that will promote employee performance and productivity.

More specifically the Human Resources Director shall perform following functions:-

a) A human resource philosophy, which shall govern the company’s actions with respect

to human resources management.

b) Prepare a Human Resource Plan to support the short and medium-term goals of the

company.

c) Develop the policies, guidelines and procedures for the following human resources

management concerns: -

Manpower planning / budgeting

Recruitment and Selection

Appointment, deployment, re-deployment / transfers

Compensation and benefits administration

Career planning and promotion

Performance management

Incentives administration

Training and development

Grant of permission for higher education

Consider and approve transfer requests.

Sanction leave.

4.4 HRM DEPARTMENTAL HIERARCHY:



There are 50 employees in the HR department of TESCO

4.5 FUNCTIONS OF DY. DIRECTOR HR/ADMIN:


CHIEF EXECUTIVE

Dy. Director HR

Assistant Director HR

Public Relation Officer (PRO)

Office Superintendent Head Clerk Clerical Staff

Tribal Electric Supply Company, WAPDA. 1. Recruitment:Manpower Planning

Recruitment and Selection

Appointment and Development

Creation of Posts and Offices

2. Promotions:Preparation of Seniority Lists / Fixation of Seniority

Career Planning and Promotions

Performance Management

Training and Development

Grant of Selection Scales

Move Over

Preparation and Circulation of Seniority Lists

Maintenance of Service Books

Pension Welfare Fund and Gli Cases

Over Time / Off-Days Wages Cases

3. Transfer / Posting:Transfer and Posting of Staff and Officer

Vacancies Statement and Manpower Data

Incumbency Statement / Register

To Maintain List of Officer Stay Wise

4. Retirement:Retirement and Resignation of Service

Preparation of Pension Papers

Actively supervise and Coordinate the Working of All Administration Staff Posted under

TESCO’s Head quarter.

Establishment Matter Relating To Technical / Non-Technical Staff

Establishment Matter of Officer Regarding Training and Development

Permission of Higher Education to All Employees under TESCO rules and regulations

Permission to Employee for another Job

5. Training:


Tribal Electric Supply Company, WAPDA. General Manager (Training) office is functioning at WAPDA House, Lahore and controls

various training centers detailed below: -

a. WAPDA Staff College, Islamabad.

b. WAPDA Engineering Academy (Water & Power), Faisalabad

c. Thermal Generation Training Center, Guddu

d. Hydrel Training Center, Mangla

e. Technical Services Group, Lahore

f. 8 Regional Training Centers (RTCs), one at each DISCO

Address:734 WAPDA House, LahorePhone: (042) 9202003Fax: (042) 9202608

6. Miscellaneous:The Cases of Wafaqi Mohtasib / Court Cases Regarding Establishment Matters Will Be

Dealt by Legal / Wafaqi Mohtasib Cell of WAPDA Head quarter. However, Comments If

So Required By Legal Section / Wafaqi Mohtasib Section Of This Office, The Same Will

Be Submitted By Manager (HR/Admin).

Management Philosophy: Open door policy for all

Tackle all problems upfront

Merit, justice, fair play be the hallmark

Transparency in all fields


Tribal Electric Supply Company, WAPDA. 4.6 OBJECTIVES:

To play an active role to make “Sar Sabaz and Roshan Pakistan”

To facilitate agriculture and industrial sector

To ensure un-interrupted & stable power supply to all our customers

State-of-art customer care for entire satisfaction of customers

To provide electricity to every village in jurisdiction of company

To establish, construct and operate reliable electricity distribution network

Functions/Job Responsibilities of P.R.O:To ensure projecting of customers oriented policies of TESCO in Press media.

To apprise Chief Executive about daily news / press clippings pertaining to TESCO

To ensure press coverage of certain activities in forums / conferences.


Tribal Electric Supply Company, WAPDA. 4.7 SUPPORT TO OTHER DEPARTMENTS:The number of functions being performed by administration department is so much to any

other department. Administration department consist on administration manager, deputy

manager administration, Assistant manager, HR executives and clerical staff. I worked

under the Deputy Manager Administration who is very supportive and cooperative

person. He is also an MBA. He told me about the various functions that administration

department performs.

During my training in this department I learned that how the appointment record,

employee recode is maintained. How the performance of the employee is monitored. This

department also deals with issuance of show cause notice, charge sheets and termination.

The HR department deals with Recruitment, job placement, Test and interview of new

employees. HR department also performs trainings, promotions and retirements. Staff of

this department is very cooperative like other departments in Tribal Electric Supply Co.

This section also prepares the Promotions cases of the employees and also maintains the

leave records, increment records, security issues and maintenance of vehicles. The

Director HR and Admin advises management concerning various relations and represent

management in the handling the complaints of employees. I also learned that how billing

of overtime, TA/DA, contracts bankers record of workers for annual increments prepare

also preparation of government returns. This department also controls the wages system.

The duties of assistant Manager Administration are accommodation, Telephones,

Transport, security, audit, procurement, compensations / benefits and labor management.

All most all HR & Admin: activities from pre-hiring to post retirement have financial

impact on company. These include salary, house acquisition, TA/DA, free supply,

medical treatment, overtime etc. It is strange that we are not aware exactly how many

employees do we have & what expenditure is being incurred.


Tribal Electric Supply Company, WAPDA. 1. Financial Accounting and Information system:

Financial Control Transparent Transactions (Db/Cr) Immediate Monthly Accounts (Month end closing means last day of the month) Instant financial analysis Online Cost center (drawing & disbursement offices) wise demand, remittance & Account Head wise expenditure Instant payable/receivable analysis Multi-year accounting Budget & expenditure comparisons Bank Collection & Remittance Management (Realization on Company & Accounting Unit Basis) Profit & Loss Statement Fixed Asset Management Pension/Fund Account Management Pension Disbursement Trial Balance Balance sheet Classified Balance Sheet Classified Income Statement

2. Material Management department:

It will cover pre-purchase to post disposal and its immediate affect on general ledger. The moment any file for procurement is moved, it will also be available to Finance Director for financial vetting. Inventory Structure (Categories and Items) Supplier’s record & their specialty in Products Immediate information about the required material on the basis of D.N paid with reference to new connection, R.C.O etc. Procurement Annual Requirement Plan Ordering with Delivery Schedule Maximum/Minimum/Re-Order Levels Item Purchase Analysis Inventory Management Receipt (Supply, Repair, Transfer) Store Allocation (to Field Stores) Store Requisition Store Issue Transfers (Workshop, Regional Store, Field Store, Other Dist. Companies) Store Returns specially with reference to M.C.O etc. Scrapping Material Movement Analysis Inventory Tracking & Holding Disposal Disposal Order Disposal Issue


Tribal Electric Supply Company, WAPDA. Recruitment Processing:Application Management, to save time we can allow candidate to apply any time. Candidate Filtering Call Letter Issue Testing & Interviewing Appointment Career Profiling: Personnel Data Management Performance Review Termination Promotion Change in shift/timings Resignation Transfer Suspension Restoration Re-appointment Disciplinary Cases/Actions Audit Paras Training Courses & Examination ACRs, Service Book HR Analysis: Sanctioned Strength Vacancy Statements Seniority List Retirement Forecast Administration: Vehicle control Complete picture of all vehicles with reference to allocation, description, monthly expenditure on P.O.L etc. Payroll: Disbursement Channel Management

Pay Scale/Salary Group Management


Tribal Electric Supply Company, WAPDA. 3. Customer Information and Billing System:

Customer Services: Unique Customer ID Assignment, no UT cash even in multiple change of reference.

Automatic Bill Adjustment Processing, no complaint for bill correction problems.

Division and even Subdivision wise Billing (Need not to wait for MR of all Divisions),

more time for Bill payment.

Corporate Billing: One Demand Note for Capital Cost & security and payment facility at any bank.

Bill Distribution through e-mail, direct to customer’s bank, normal channel etc.

Customer Information System: Tariff and Customer Classification Management

Corporate Account Management

WAPDA Employee Management

Change of Reference Management

Infrastructure Rental Management

Power Purchase System and Power Sale & Billing System: Billing information to Oracle Receivables for instant Balance Sheet

Consumer Metering

Consumer Meter Reading, manual, MR entry at Sub Div to avoid duplication of work &

AMR

Metering Adjustments with immediate revise Bill and automatic adjustment processing

Bill Collection System: Bank Collection, Remittance & Reconciliation (Various Levels) Management

Line Losses System: Company, Circle, Division, Sub-Division, Grid, Feeder and Transformer Losses


Tribal Electric Supply Company, WAPDA. 4.8 GENERAL INFORMATION SERVICES:Information desired relative to subject matters covered by this Manual may be obtained

by personal call, by telephone, or by mail. This information is also available on the web

site of the TESCO. The AMO’s Office is the main contact office where a separate

window/ sub-office is available in addition to the customer service centers, to provide all

necessary information required regarding application for new connections and provision

of electricity

Frequently asked questions about commercial activities of TESCO are

given below:prospective consumer can get a new connection:a. The prospective consumer can get free of cost an application form from the Sub-

Division situated in his area.

b. The application form duly filled in has to be submitted in the Sub-Division, where the

concerned clerk will issue receipt as an acknowledgement having received the application

form.

c. The new connection application will be processed in the Sub-Division and connection

would be installed in 35 to 45 days. In case any connection is not feasible due to any

technical or any other reason, the prospective consumer would be informed accordingly

with reasons for rejection of application.

Method of recording reading:

The meter reading is recorded by the meter reader by visiting the premises from door to

door. Whatever reading he records he enters the same on Meter Reading Record and

simultaneously on the Meter Reading Card held by the consumer. It will make the

consumer aware of the units he has consumed.

Wrong bill be corrected:

In case any bill contains any error the consumer should report to the customer services

center of concerned Sub-Division/Division/Circle or Customer services center TESCO

H/Q.

Grace days are given for deposit of electricity bills and where:

15-days period is allowed for depositing the electricity bills in all scheduled banks and

post offices.


Tribal Electric Supply Company, WAPDA. In case a connection is disconnected, how can it be reconnected:

For whatever reason a connection has been disconnected it can be reconnected by

applying for the same on the prescribed form available with the concerned Revenue

Office free of cost, and after complying with the specified instructions, the connection is

resorted.

Can the connection be converted into other person's name:

The change in name of the connection can be arranged by applying for the same to the

concerned Sub-Division, on the prescribed application form to be submitted duly filled in

along with the required document to substantiate justification for change of name. After

the applicant has fulfilled all the pre-requisites for change of name, the connection is

changed into the desired new name.

Consumer get his load increased/decreased according to his requirement:

The consumer will have to apply to the SDO/other competent authority who will arrange

the verification of the load and test report and will arrange the reduction/extension of the

load.

consumer arrange the disconnection of his supply and refund of security:

The consumer who does not want to continue his electricity connection will apply for

permanent disconnection to the SDO. The connection would be permanently

disconnected by the SDO after obtaining clearance from Revenue Office and observing

departmental formalities.

Detection Bill:

A 'Detection Bill' is served for:

1. illegal abstraction of electricity or consumption of energy;

2. direct hooking and

3. on account of slowness etc.

Detection bill for dishonest abstraction of electricity is assessed in accordance with the

provisions of section 26-A of the Electricity Act, 1910. So whoever is found to committ

an offence to be prosecuted under section 39 and 39-A of the Electricity Act 1910, which

requires an FIR to be lodged with Police.

Correct low voltage problem in the area:

Please contact the AMO/DMO/MO of your area. The will address the problem at their

level and, if necessary, will refer to TESCO head quarter for an augmentation work



CRITICAL ANALYSIS

5.1 VISION:Vision of the TESCO

“As the leading electricity distribution company, strive to provide un-interrupted

electric supply and quality service to all customers at the minimum possible cost.”

Since TESCO is a public institute and NEPRA is responsible for its tariff selection etc.

The failure of electricity is governed and supervised by PEPCO. Therefore as described in

TESCO’s mission statement that leading electricity Distribution Company providing

uninterrupted supply at minimum possible cost, is still unachievable. The whole

company, its board of governors and top level management is trying at their best for

providing uninterruptible supply at customer premises. The current strategies of TESCO

are towards the provision of electric supply all the time. But unfortunately due to the

erroneous government policies the most important part of power generation is lost;

therefore the company is not successive in achieving their goals and objectives.

The matter of cost is also significant in TESCO’s vision. But to provide the electricity

round the clock it is necessary that the power houses must work effectively and

efficiently. Therefore the power houses require complete maintenance and testing. The

government also did not pay any attention on this matter. Now the work is too much and

a lot of financial aid is requiring sustaining the power houses. Whole of this scenario

creates a boost in cost of electricity. Therefore provision of electricity at low cost is not

possible until now.



5.2 SWOT ANALYSIS:

Strength and weakness basically occur in the internal environments of the organization. It

provides the information that in which area we are strong and weak and it provides the

solution how we can overcome the weakness and utilize the strength in a right direction.

The SWOT analysis is a comprehensive and critical overview of the operations,

procedures, rules and regulations, services and other related activities, the analysis

include the analysis of TESCO in the light of the specific variables which directly or

indirectly affect the operations of the TESCO. The tool selected for the analysis of

organization is SWOT analysis.



It is the moral and professional duty of the directors, managers and executives to

overcome the weakness and convert them into strengths, and get maximum benefits and

opportunity from the prevailing resources.

5.3 STRENGTH: The TESCO top management is the combination of both experience and young

energetic professionals which are proving to be the real strength of TESCO.

TESCO has equipped with the latest technology.

TESCO has good relation with different departments.

The TESCO employees are locally so, the turnover rate is low.

The TESCO has efficient internal audit department, which keep check and

balance.

The TESCO has experienced of strategic apex and managerial skilled staff.

Full support from Federal Government

Establishment of Computerized Customer Service Centers in each Circle

Establishment of Mobile Customer Service to facilitate installments and

corrections of the bills

Positioning of Field offices near geographic center of their jurisdiction



5.4 WEAKNESSES: Large time required for processing any project/job

Communication system between employees is not sufficient

Customer services centers required well trained and loyal staff

Lake of loyalty, consistency and regulatory in the staff

Financial statement is showing loss in year 2008

People has less trust over company

Customer’s guide ness is not sufficient

Customer’s complaint system is very old and execution on the complaint is very

fatigue

Customers and employees relation is very poor

The administrative cost of the company is very high due to which the profitability

of the company decreases.

There is still improvement of technology in the TESCO like in computers.

There customer service are not up to mark they have to improve the customer

services to satisfy the customers

There divisions are not well furnished they have the need to improve them.

Telecom and Media revolution

Dependency on suppliers of power generation equipment.

5.5 OPPORTUNITIES: The TESCO is situated in the region where the customers are large in quantity and

other necessary related product is easily available in the market.

There is no competitor in the local market, there is a big opportunity to get more

share.

Buyers of TESCO services are easily available in the local market.

The extension plan of divisions by the TESCO is very good to capture the market.

The TESCO has maintained better relationship in the market which helps the

TESCO to increase the customers.

The strategies of TESCO are very strong which help them to get advantage over

the competitors.

Research and development in power generation equipment


Tribal Electric Supply Company, WAPDA. Natural resources to increase water resources and cheaper power

There are rapid changes in technology of power generation and to coup with it

ministry will have to be planning for the future plans keeping in mind the changes

New power projects have the bargaining power for higher prices keeping in view

the high demand and supply gap in power sector.

5.6 THREATS: One major threat to the TESCO is increasing number of customers day by day.

Due to fluctuation occur in the supply is permanent threat to the TESCO.

There is always a threat the government may impose some duties on the TESCO.

An other threat to the TESCO is change in day by day technology.

Withdrawal of support from suppliers.

Curtailment of budget.

Obsolescence of strategic equipment

There is not a long list of suppliers in power sector and the suppliers enjoy

monopoly to some extent and they can charge higher and delay supplies as there is

long waiting lists for equipment supplies


Tribal Electric Supply Company, WAPDA. IFE MATRIX Weight Rating W/ Score

Strengths

1 Well known for electricity distribution services 0.16 4 0.64

2 Establishment of Computerized Customer Service 0.15 3 0.45

3 Printing of 12 months billing detail on bill 0.07 4 0.28

4 Strong balance sheet 0.11 3 0.33

5 Great No. of customers in Khyber Agency FR Kohat FR

Peshawar.

0.13 4 0.52

Weaknesses

6 Strictly a local company 0.05 2 0.10

7 Lack of communication system 0.02 2 0.04

8 Financial statement is showing loss in year 2008 0.08 2 0.16

9 Customers and employees relation is very poor 0.1 1 0.10

10 People has less trust over company 0.10 1 0.10

Total 1.00 2.72

5.7 INTERNAL FACTOR EVALUATION MATRIX (IFE MATRIX):

The total weighted score can ring from a low of 1.0 to a high of 4.0, with the standard

score being 2.5. Total weighted scores well below 2.5 differentiate business that is weak

internally, where as scores considerably above 2.5 designates a well-built inner position.

In the above IFE prevailing conditions the company TESCO falls at weighted scores 2.72,

it means the TESCO has better internal structure.


Tribal Electric Supply Company, WAPDA. 5.8 EXTERNAL FACTOR EVALUATION MATRIX (EFE MATRIX):

EFE MATRIX Weight Rating W/ Score

Opportunities

1 Establishment of mobile customer services 0.05 2 0.64

2 Timely execution of development works and LT/HT

Proposals

0.10 2 0.45

3 New Grid Stations and augmentation/extension of

existing Grid Stations and Transmission Lines

0.10 3 0.48

4 Conversion of petrol vehicles to CNG 0.01 1 0.36

5 Purchase of new vehicles for field staff 0.8 2 0.39

Threats

6 It is expected that the market value of the TESCO will be

decreased

0.05 2 0.1

7 Politics in the employees and labor unions are very awful

for company

0.05 1 0.05

8 Financial statement is showing loss in year 2008 0.03 2 0.16

9 The overall performance of the TESCO also decreasing 0.03 1 0.03

10 Government’s pitiable projects also spoiling the publicity

of the TESCO

0.04 1 0.07

Total 0 .57 2.73


Tribal Electric Supply Company, WAPDA. 5.9 COMPETITIVE PROFILE MATRIX:

FESCO TECO GEPCOCompetitive Factor Weight Rating W/Score Rating W/Score Rating W/Score

Cost competitiveness 0.16 3 0.48 4 0.24 2 0.32Quality of installation 0.14 4 0.56 2 0.12 3 0.42Reputation 0.09 4 0.36 1 0.09 2 0.18Reliability of Supply and installation 0.14 4 0.56 3 0.22 3 0.42

Complaint Handlings 0.11 3 0.33 2 0.13 3 0.33Management structure 0.13 2 0.26 3 0.19 4 0.52Market shares 0.03 4 0.12 1 0.12 1 0.03Customer Services Centers and Facilities 0.05 3 0.15 2 0.20 2 0.10

Maintenance and testing of Equipments 0.08 4 0.32 4 0.22 3 0.24

Customer Loyalty 0.07 2 0.14 4 0.18 2 0.14

Total 1.00 3.28 3.21 2.70


Tribal Electric Supply Company, WAPDA. 5.10 BCG GROWTH-SHARE MATRIX:

The Tribal Electric Supply Co. consumes large amounts of cash, but because they have

low market shares they do not generate much cash. The result is large net cash

consumption. Therefore according to the Boston Growth Shares Matrix the TESCO falls

in Question Marks.

Porter Five Forces Analysis:

The porters five forces comprises on the following factors:

Suppliers power

Threats of Substitute

Buyers Power and

Barriers to entry.

But in the case of TESCO the competitors are limited to provide their services in the

defined areas of the country. They cannot provide their services beyond the limitations.


Tribal Electric Supply Company, WAPDA. 5.11 LIMITATIONS:

No proper arrangement for electricity they have dames and generators but they

are not work according to the requirement of the TESCO.

Some time TESCO employee create tens environment in the TESCO due to

there non cooperative behavior.

They have provided me knowledge about TESCO but not according to the

requirement of internship due to much work load on the employees

5.12 OBSERVATIONS: I have observed that there is need of improvement in the TESCO especially the

building of the TESCO is not according to the requirement of TESCO.

Some time the employee doesn’t cooperate with customer they must have needed

to cooperate with customers to create good relationship with them.

I have also observed that there is no proper dress court of employee in the

divisions so, they have need to follow proper dress court

I have observed that there is need of safety department or some safety precaution

for employees of TESCO.



FINDINGS, CONCLUSIONS AND RECOMMENDATIONS

6.1 FINDINGS & CONCLUSIONS:The Tribal Electric Supply Co. is a big organization. It provides electricity to the

consumers of Kurram Agency, Orakzai Agency, Khyber Agency, Bajour Agency,

Mohmand Agency, North Waziristan Agency and South Waziristan Agency and related

FRs. It is performing his job very well but certain improvements and developments are

required. This organization has vertical management system. The top-level management

has ample potential to make this company as a superb company. The middle level and

bottom level management is also very hard working, punctual and geniuses. But

unfortunately the provision of equipment for maintenance purposes, the government’s

lengthy planes, and inexperienced customer services department is spoiling the image of

the company. The demand of electricity of the consumers must be fulfilled at top

priority. Necessary actions should be taken against the span between the demand and

supply. The response of the employees on the failure of the supply must be enhanced.

Following conclusions are described here

Increase in Raw material

Slow speed of implementation must be eliminated

Make exact estimate of the demand

Reduce the political factors in TESCO’s projects and system augmentations.

Bad Law and Order situation in Tribal areas.


Tribal Electric Supply Company, WAPDA. 6.1 RECOMMENDATIONS:The following are some suggestions about the TESCO Hangu Circle:

The employees must be well trained for customer services issues. The extra equipment for

maintenance and complaint attendance must be provided to the staff. The communication

gap between senior management and lower technical, maintenance staff must be

improved. The organizational hierarchy

Inside the organization must be reduced. The application processing system must be

improved. For complaints and other customer related tasks, online computerized system

should be arranged. The trust of the customers must be retained.

Management should try creating more understanding between different

departments to increase their productivity

The top management should give the authority and flexibility to every

manager to make decisions according to the situation at any time and in the

absence of the top manager.

A proper training should be given to the employees and he workers to enhance

their skills to increase their productivity and utility of the TESCO.

All the duties and responsibilities of he employees and the workers should be

clearly defined.

The computer technology should also be used in decision making as well as in

storing and feeding the data.

There should be decentralization in decision making.

The management should recruit right person for right job.

The management should here multi skilled workers to get economy of scales


Tribal Electric Supply Company, WAPDA. REFRENCES:

References and Sources Used: Website of PESCO/PEPCO/WAPDA Technical brushers of TESCO Personal meetings with different managers. Office record of TESCO.


Documents

Internship Report on TESCO, WAPDA