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How the different parts of GOV.UK work and how to use search. Presentation by Abby Rudland and Howard Gossington from DCLG.
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GOV.UKHow does it work?
GOV.UK
Overview of the site
GOV.UK
3 main sections
serving
3 broad types of audience
GOV.UK
GOV.UK
1. MainstreamCitizen- and business-facing content
(content that was on Directgov and Businesslink)
www.gov.uk
GOV.UK
www.gov.uk
2. Detailed guidanceAnswers a specific user need for detailed information – usually
ending in a user action with government
GOV.UK
3. Inside Government Policy and corporate information (content that was on
individual government departments’ websites).
www.gov.uk/government
GOV.UK - mainstream
Content types
GOV.UK - mainstream
Content types
GOV.UK - mainstream
Content types
GOV.UK - mainstream
Content types
GOV.UK - mainstream
Content types
GOV.UK - mainstream
Finding content on mainstream
Content is grouped into sections
GOV.UK - mainstream
Most people use search
• 69% of people come to GOV.UK through search.
• Only 8% of people land on the homepage
• Search is improving all the time.
GOV.UK - mainstream
How search is displayed
• Split into 3 tabs – General results, Detailed guidance, Inside Government
• Search is designed to serve up results relevant to where the user starts.
• Will also give the option to see results for the other 2 parts of the site.
GOV.UK - mainstream
2. Detailed guidance
GOV.UK – detailed guidance
Detailed Guidance
GOV.UK – detailed guidance
• Answers a specific user need for detailed information – usually ending in a user action with government
• Linked to mainstream subjects (providing more detail)• Can appear in ‘publication series’ in Inside
Government too• NOT designed to give general advice or explain
government policy
Detailed Guidance
GOV.UK – detailed guidance
• Linked to mainstream content
3. Inside Government
Inside Government
Inside Government
IG: a new approach
• Completely different way of presenting information
• ‘Google is the homepage’
• Aggregates government policy content in one place• Flat, Wikipedia-type structure• Tagging
• Policies are the ‘spine’ of Inside Gov (more on this later)
Inside Government
Inside Government
“ Now over 50% of departments are online, we’re starting to see the real value of bringing government information together in a single place ”
Neil Williams, Product Manager for Inside Government
Policy format• Policies say what government is trying to achieve
and why
• Each contains top-level page plus supporting pages
• Set format: Issue, Actions, Background, etc
• Most content in Inside Government is tagged to a policy
• Currently 119 policies on GOV.UK, including:– Supporting the library services provided by local
authorities (DCMS)– Keeping the UK safe in cyberspace (CO, FCO, NSI, TSE)– Making local councils more transparent and accountable
to local people (DCLG)
Inside Government
Policy page
Inside Government
Policy: supporting detail
Inside Government
Latest related content
Inside Government
Searching by policyFilter by:
• Keyword
• Topic
• Department
Inside Government
Same structure for searching for other types of content (eg consultations, publications, stats, topics, announce-ments)
Searching by topic
• Content is aggregated across departments and grouped by topics.
• Topics are broad headings describing what the government as a whole is doing about an issue.
• All departments with an input into the topic are listed.
• There are 38 topics so far.
Inside Government
Individual departmental webpages
Inside Government
Each department still has its own ‘homepage’, together with a number of personalised pages.
But most information is aggregated with other departments’ information.
How government works
Inside Government
– Who runs government– How government is run– History of government
Information about government
• Includes:– Who runs government– How government is run– History of government
Inside Government
Keeping up-to-date
Inside Government
• Email alerts and atom (RSS feed)
Keeping up-to-date
Inside Government
Keeping up-to-date
Inside Government
Can specify:
• Department• Topics• Policies• People• Location
How does info4local fit in?
Inside Government
• On 2 April, info4local will be joining an improved GOV.UK email and RSS alert service
• Existing subscribers will automatically be moved across to the new system along with their preferences, and will receive alerts from GOV.UK instead.
• Further information is available on www.info4local.gov.uk and on Twitter @info4local.
Continual improvement
• The Government Digital Service (GDS) has on average 4 releases a week
• Continuous improvements to the site – Agile, iterative approach.
• User testing – with people who are long-standing, frequent users of departmental sites and have a professional interest in departments.
Inside Government
In the future?
• All ministerial departments on the site by the end of April 2013.• Improvements to main site search and the filters on Inside
Government’s document lists• A worldwide section, profiling HM Government activity in over
200 world locations, including translated content in more than 40 languages. (Launch in late March).
• A ‘get involved’ page showcasing the opportunities to participate in policy development and society
• An expanded history of government section• All government blogs amalgamated and easy to find from Inside
Government.• Provide APIs for the data accumulating in the site
Inside Government
Tell ‘em what you think!
Inside Government
If you’ve got any feedback on GOV.UK, scroll to the bottom of any page and click ‘feedback’.
Thanks for listening – any questions?
Inside Government
