Innovative Practices

in WDH

Tracy Tallant

Service Director –

Human Resources

Martyn Gorton

Director of Investment

Welcome to Yorkshire

Welcome to Wakefield

Wakefield

Welcome to WDH

Why EFQM?

Vision

Milestones

Approach

Multiple strategies.

Golden thread.

Good practice.

No links to outcomes.

Model to focus

importance.

Recognised process

to define a journey

to excellence.

Innovation and Business Strategy

Onward journey towards excellence

Driving Innovation

Strategic Objective Corporate

Programme

Key Action Business Outcome

To be a positive force

of leadership and

influence to develop

the potential of people

People Improve the skills of

our workforce and

those wanting work

Sustainable Workforce:

Increase productivity per full

time equivalent by 10%.

To be a partner of

choice to create

better places to live

Property Build and acquire more

new houses for sale

and shared ownership

Sustainable Assets:

Maintain stock levels and

reduce the proportion of

unsustainable (red) properties

without a firm invest/divest

plan to 0%.

To be a landlord of

choice by putting the

customer first

Place Redefine our

supported living

services to meet future

long term needs

Sustainable Tenancies:

Increase the proportion of

financially and socially

sustainable tenancies to 90%.

To adopt best practice

in good governance

Performance Enhance our digital

capacity

Sustainable Growth:

Reduce operating costs per

property by 10%.

Sustainable Workforce

• Reward and recognition.

• Workforce planning.

• Leadership development.

• Recruitment and retention.

Sustainable Assets

• New home supply.

• Estate regeneration.

• Fit for purpose assets.

• Energy efficiency.

• Modern homes.

Sustainable Tenancies

• Care and health.

• Social enterprise.

Sustainable Growth

• Digital Offer.

• Channel Shift.

• Commercial Offer.

• Customer Insight.

Journey to date towards excellence

Leadership Excellence Framework

Questions

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