INTRODUCTION

We recognise many of the challenges

currently facing the healthcare economy

and our solutions are tailored to offer

access to capital for investment and the

flexibility to adapt to changing demands

as they emerge from region to region.

We are excited that we can continue to

work with our NHS clients to build on

existing service arrangements and plan

robustly for future provision. We seek to

enhance and improve our performance

continuously, developing services and

making investments that will deliver

sustainable long term provision for our

customers and patients.

We understand the changing healthcare environment and we respond to the challenges healthcare organisations face.Richard Bradford, CEO, InHealth Group

At InHealth we have developed a full range of diagnostic services and built on over 25 years of strong relationships with our customers to support services for their patients.

3

25YEARSOF STRONG RELATIONSHIPS

5

THE INHEALTH GROUPInHealth is the UK’s leading independent provider of managed diagnostic services to the NHS and to independent private sector customers.

A privately owned company with over 25

years proven experience in developing

strong relationships with the public sector

and delivering market leading clinical

solutions, we now have over 350 sites

across the UK. With over £125m revenue

in the last year and over £70m assets

including 70 fully mobile diagnostic

scanners we are continuously re-investing

in our diagnostic infrastructure. An

Investor in People, we strive to help our

dedicated network of staff achieve the

highest possible standards of professional

skills, knowledge and development.

THE FOUR CORE VALUES

SITES ACROSS THE UK

35070FULLY MOBILEDIAGNOSTICSCANNERS

Fresh Thinking Care

Trust Passion

Built on the foundation of four core values:

InHealth provides an unparalleled level of care and service to patients, and constantly strives to innovate and improve.

Our workforce comprises hundreds

of dedicated people with significant

experience in successful healthcare

projects. Teamwork is the key to our

success, and InHealth provides a friendly

and stimulating environment that promotes

effective collaboration.

We place a high priority on continuing

professional development and have a

strong commitment to clinical training and

education that nurtures a highly supportive

learning culture to encourage mobility and

progression within the organisation.

As a consequence we have a highly

trained, enthusiastic and motivated

workforce drawn from the UK and

overseas, that is dedicated to delivering

outstanding patient care.

The quality of InHealth’s delivery depends on the quality of our people, and we strive to help them achieve the highest possible standards of professional skills and knowledge.

7

Our fresh thinking approach is demonstrated by providing innovative solutions.

ACHIEVING THE HIGHEST LEVELS OF PROFESSIONAL STANDARDS

INHEALTH - OUR PEOPLE

• Echocardiography

• Cardiac MRI/CT

• Rotablation

• Myocardial Perfusion Scintigraphy

• Optimal Coherence Tomography (OCT)

• Fractional Flow Reserve (FFR)

• Pacemaker Insertion

• Percutaneous Coronary Intevention (PCI)

• Cardiac Angiography

• Ambulatory Monitoring

• Intravascular Ultrasound (IVUS)

• Electrophysiological Studies

9

CONTINUOUSLY DEVELOPING SERVICE OFFERING

INHEALTH - OUR SERVICES

InHealth delivers an innovative, in-house, managed diagnostic service to partners and customers across the UK in a wide range of settings offering access at all stages of the patient pathway.

Our continuously developing service offering includes:

INVASIVE CARDIAC PROCEDURES

DIAGNOSTIC IMAGING

• X Ray

• DEXA

• CT

• Mammography

• Ultrasound

• Endoscopy

• Radiology

• PET-CT

• MRI

OTHER SERVICES

• Managed Equipment Services (MES)

• Audiology & ENT

• Phlebotomy

• Blood Pressure Monitoring

• Vascular Doppler

• ECG

• Image Reporting

• BNP

11

All of our services are delivered using the latest technologies to provide the most effective and efficient solution to our partners and their patients. We continually invest in the most advanced technology and state-of-the-art diagnostic equipment. Our diagnostic and imaging centres across the UK are supported by the world’s leading manufacturers including GE, Philips, Siemens, Toshiba and Hitachi.

INHEALTH - A COMMITMENT TO DELIVERY

SUPPORTED BY THE WORLD’S LEADINGMANUFACTURERS

13

Patients shape what we do and how we

do it. Giving patients more choice about

how, when and where they receive

their treatment is a cornerstone of the

Government’s health strategy, and the

bedrock of all we do at InHealth. We

are committed to helping our partners

improve the patient pathway and

experience through greater efficiency,

accessibility and choice, providing

greater access to services as close to

the patients’ home as possible.

Patient feedback is key to understanding

exactly how well we achieve our

objectives. We actively seek this and act

upon the results to improve our services

and operational excellence. We learn

from our patients’ comments and work

hard to constantly improve our staff

and facilities and thus our services to

patients and carers. As a trusted partner

we take a long term view and this allows

us to develop and maintain strong

relationships with staff, customers,

suppliers and stakeholders.

PATIENT CARE IS AT THE HEART OF OUR SERVICE DELIVERY

INHEALTH - A COMMITMENT TO PARTNERS

INHEALTH - A COMMITMENT TO PATIENTS

InHealth works in close partnership with NHS Trusts across the UK providing specialist diagnostic solutions.

OUR BUSINESS IS ABOUT BUILDING PARTNERSHIPS WITH OUR CLIENTS

Where we design, construct and manage

the entire facility leaving you to focus

entirely on the patient. Becoming a partner

with InHealth allows a hospital, Trust or

other clinical provider to benefit from the

most advanced imaging facilities including

MRI, CT and PET-CT but without the worry

or risk of a substantial financial investment.

Fixed site solutions are not suitable for all

healthcare providers. We can offer a mobile

site alternative, where one of our fleet of

mobile scanners - including CT, MRI,

PET-CT, Ultrasound, Digital Mammography,

X-Ray, Audiology and DXA Scanning, can

be on site as and when required. InHealth

also has the largest cardiac fleet of its kind

in Europe.

Where we offer a range of interim solutions

for our clients whose needs are temporary

or short term, but beyond basic mobile

capability.

All InHealth processes are proven

and accountable, supporting high

quality service delivery and extensive

performance reporting. We work against

Key Performance Indicators with every

partner and are constantly reviewed

by independent clinical assessors. We

manage referrals centrally on our partners’

behalf via a straightforward and efficient

system to ensure optimum use of facilities

and resources.

FIXED SITE PARTNERSHIPS

MOBILE SITE PARTNERSHIPS

INTERIM PARTNERSHIPS

• Plan and design

• Construction

• IT Networking

• Clinical staff provision

• Procurement

• Stock inventory management

• Equipment maintenance

• 12 month - 5 year contract and beyond

• Key performance indicators to measure service quality

Quality and clinical excellence is at the

core of our services. As a result clinical

governance is a board level responsibility,

supported by a network of independent

clinical advisors who provide strategic and

operational guidance as well as quality

assurance, supported by The InHealth Way.

InHealth is committed to widening patient access to clinical services with the provision of a range of flexible, high quality diagnostic solutions across the UK.

15

The InHealth way is an in-house framework

that defines excellence within each and every

service that we deliver. It governs our whole

philosophy and approach and ensures we

maintain consistently high standards within

a culture of continuous improvement. It is

a dynamic framework, which evolves as

our range of services and our customers’

requirements change.

The InHealth Way has a set of supporting

strategies that are required to be

progressively delivered by all our centres.

An essential component of the programme

is the ability of our centres to prioritise

those developments and improvements

that are fundamental, mandatory

requirements, above those that are

selective or configuratively based on local

needs and priorities.

InHealth has JAG accredited

Endoscopy units, is a CoRIPS Partner,

is IG SoC accredited, BSE accredited in

Echocardiography, and ISO27001 accredited

in Information Security Management.

InHealth services are provided by highly

qualified staff using the latest state-of-the-

art equipment, operated under stringent

Department of Health and governance

protocols, thereby providing unsurpassed

innovative, in-house, managed services to

partners and patients.

INHEALTH - A COMMITMENT TO EXCELLENCE

Quality and clinical excellence is at the core of our services.

ACHIEVINGRESULTS THROUGHSTATE-OF-THE-ARTTECHNOLOGICAL

ADVANCES

CQC REGISTERED

We strive to be open and honest in

communicating our policies, strategies,

targets, performance and governance

to our stakeholders.

All InHealth employees are committed

to corporate and social responsibilities

demonstrated by their integrity in their

day to day work, and through their work

with charities, communities and annual

environmental projects.

InHealth actively promotes equality and

diversity across the organisation focusing

on the development of staff, providing

safeguards to ensure that all employees

are treated with respect. Our values of

trust, passion, fresh thinking and care

are central to all that we achieve and are

embraced by all our staff.

Our environmental policy is continually

reviewed to ensure that it reflects changes

in regulation and best practice.

At InHealth we are committed to transparency and ethical behaviour in all our activities, as well as making a positive social, economic and environmental contribution to the community in which we operate.

17

We aim to continually manage the impact of our operations and develop initiatives to improve our environmental footprint.

INHEALTH - A COMMITMENT TO DELIVERY

INHEALTHACTIVELY PROMOTES EQUALITY AND DIVERSITY ACROSS THE ORGANISATION

19

INHEALTH - A COMMITMENT TO THE FUTURE

At InHealth we understand the future requirements of healthcare services and the challenges that will bring.

Our vision is to make healthcare and

diagnostics better for patients, delivering

excellence in everything that we do.

• Continually investing in growth & technology

• Improving the diagnostic pathway for an enhanced patient experience

• Employing, developing and investing in a diverse and highly qualified team of clinical experts to maintain clinical excellence

We aim to do this by:

WE MEET OUR CUSTOMERS’ NEEDS BY BEING

FLEXIBLE, RESPONSIVE AND

EFFICIENT

We have been working in partnership with InHealth for around 15 years since building our first cath lab. This is the next step and is centred around the patient, improving the care we deliver for the local community.

The unit has direct access to ambulance services, so patients can get treatment immediately. A huge amount of work has gone into making this build a success and I’d like to thank them all.

InHealth has been invaluable with their professional input and we now look forward to working with them to deliver these important services to our patients.

This is the final piece of our jigsaw. This means we can do top-to-tail cardiac treatment here in Burton. This facility allows us to consider doing complex pacemaker procedures on patients with dysfunctional hearts.

If we are in the situation where we want to do something, such as introduce a new service and we can justify it, I know we will get responsive support from InHealth to help implement it. That confidence and respect is very important.

...AND WHAT THEY SAY ABOUT US

21

Combining experience

with an unsurpassed

expertise in the delivery of

cardiac services, InHealth

collaborated with the

Ashford & St Peter’s NHS

Foundation Trust to provide

funding, knowledge

and skills to establish an

enhanced cardiac service.

This included angiography,

PCI and vascular

capabilities using state-of-

the-art Siemens equipment

and clinical expertise

delivered to all patients in

one local unit.

ASHFORD & ST PETER’S NHS FOUNDATION TRUST

InHealth and the

Thistlemoor Medical

Centre deliver a

Community Endoscopy

Service operated from

a purpose built, JAG

compliant facility offering

transnasal gastroscopy,

oral gastroscopy, flexible

sigmoidoscopy and

colonoscopy, with results

sent back the same day to

both referrer and patient.

THISTLEMOOR MEDICAL CENTRE PETERBOROUGH

InHealth partner with

Nottingham University

Hospitals Trust and Mid

Trent Cancer Services in

the UK’s first public-private

partnership. The specialist

unit provides state-of-the-

art PET-CT and integrated

cyclotron services. As a

clinical centre of excellence

and training it features 3

patient preparation rooms

plus a lecture theatre,

and houses radiotherapy

planning equipment, a

cyclotron which enables

on-site medical imaging and

a 64-slice PET-CT scanner,

one of the most powerful and

precise currently available.

NOTTINGHAM UNIVERSITY HOSPITALS TRUST

A state-of-the-art cardiac

catheterisation laboratory

and chest pain unit was

opened in February 2013

in partnership with Burton

Hospitals NHS Foundations

Trust. A cardiac diagnostic

and treatment centre,

it provides facilities for

the Trust cardiologists to

diagnose and treat patients

experiencing chest pain,

both acute and non-

emergency.

BURTON NHS FOUNDATIONS TRUST

Dr. David Fluck, Medical Director,

Ashford & St Peter’s NHS Foundation Trust

Dr. Howard Why, Lead Consultant Cardiologist,

Burton Hospitals NHS Foundation Trust

Dr Rahul Dharmadhikari,Consultant Radiologist And Clinical Lead,

Northumbria Healthcare NHS Foundation Trust

Our proven history of building relationships has established us as a healthcare supplier of choice

INHEALTH - OUR CUSTOMERS...

23

INHEALTH - OUR ACCREDITATIONS

2012 2013 2014Our community based services have recently been used as a reference for the Department of Health’s initiative for diagnostic tests to be provided closer to home, through Any Qualified Provider contracts.

HEALTH INVESTOR AWARDS

WINNERDiagnostic Provider of the Year

HEALTH INVESTOR AWARDS

FINALISTExcellence in Training Awards

LANG & BUISSON

WINNERPrimary Care and

Community Services Provider

CARE INTEGRATION AWARDS

FINALISTCARE INTEGRATION AWARDS

FINALIST

HEALTH INVESTOR AWARDS

WINNER Diagnostic Provider of the Year

HEALTH INVESTOR AWARDS

WINNER Diagnostic Provider of the Year

LANG & BUISSON

WINNERIndependent Healthcare Awards

We have a strong understanding of the

needs of Clinical Commissioning Groups

(CCGs) and GPs through our track

record in providing contracts such as

the London NHS Diagnostic Service. We

integrate with primary care providers and

CCGs to operate a seamless end-to-end

service, whether from a GP practice, a

community health centre or a community

hospital. We are fully committed to

on-going investment in technology which

delivers clinically dependable results,

safely, efficiently and cost effectively.WE ARE FULLY COMMITTED TO

ONGOING INVESTMENT IN TECHNOLOGY

For more information on InHealth please contact:+44 (0) 1494 560 000 info@inhealthgroup.com www.inhealthgroup.com

We seek to enhance and improve ourperformance continuously, developingservices and making investments that willdeliver sustainable long term provision forour customers and patients.