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InGenius Connector Enterprise: CTI for Dynamics CRM. March 2013. InGenius Overview. InGenius Connector Enterprise (ICE). Dynamics CRM Click-to-Dial & Screen-Pop Solution Handles both inbound and outbound calling Supports detailed call logging and reporting inside Microsoft Dynamics CRM. - PowerPoint PPT Presentation
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InGenius Connector Enterprise:
CTI for Dynamics CRM
March 2013
[email protected] www.InGenius.com 613-591-9002 x3000
InGenius OverviewProven Experience
• 20 years experience with CTI
• Over 50,000 active CTI users around the globe
• Delivered critical CTI solutions for major enterprise customers
• Support for top enterprise PBX platforms
Reputation for Quality
• Long term OEM partnerships
• TMC 2011 Product of the Year for Unified Communications
[email protected] www.InGenius.com 613-591-9002 x3000
InGenius Connector Enterprise (ICE)
• Dynamics CRM Click-to-Dial & Screen-Pop Solution
• Handles both inbound and outbound calling
• Supports detailed call logging and reporting inside Microsoft Dynamics CRM
[email protected] www.InGenius.com 613-591-9002 x3000
Why ICE?
Easy to Deploy
No Desktop Install
Deploy ICE in less than an hour to your entire organization and use any browser on any machine.
Easy to Use
Click-to-DialScreen-PopCall Logging
Familiar call control and automated call logging that are fully integrated with the users desk phone.
Easy to Manage
Detailed Call Reports for
Your Process
Out of the box configurable settings enable consistent process reporting across different departments and divisions.
[email protected] www.InGenius.com 613-591-9002 x3000
Key Differentiators
• Server based deployment– Avoids the major scaling
problems of desktop solutions
• Includes everything needed to enable CTI– No additional hardware or
software required
• 2nd Generation User Interface– Delivers more value with less
clicks
• All data saved in MS-CRM– Not dependent on IT or other
systems for detailed call reports
• Close relationship with Microsoft– Certified for Microsoft Dynamics
CRM– Joining Early Technology Adapter
Program
• Supports All Deployment Types– Online, On-Prem & Hosted
[email protected] www.InGenius.com 613-591-9002 x3000
Easy to Deploy
STEP 1• Enable CTI Users
On Your Switch
STEP 2• Setup Your ICE
Server or VM
STEP 3• Enable CTI for your
Users in Microsoft Dynamics CRM
Windows 2003/2008
• Entire process takes about an hour.• Installation guidance and support included in
purchase price.• No additional hardware or software is required.
[email protected] www.InGenius.com 613-591-9002 x3000
Easy to UseIntegrated
GUI Click-to-DialCapture Details
[email protected] www.InGenius.com 613-591-9002 x3000
Easy to Manage
Map To Your ProcessAutomatically Capture Consistent Data
Call – Duration, Type, Result, Agent…Capture – Notes, Follow-ups, Tasks…Auto-Populate – Subjects, Dates, Times…Logged Against– Contacts, Leads, Cases…