Information Technology

Understanding the Information Technology Function

2

Key Colleagues

4

Operational Efficiency Business Intelligence

Patient/Customer Experience

Colleague Satisfaction

Concentra Technology

Technology Enabling the Business

2010 and Beyond: Strategic Imperatives

6

Clinical Solutions

7

Current SolutionQ4 09 Q1 10 Q2 10 Q3 10 Q4 10 Beyond

Clinical Solutions: 2010 and Beyond Roadmap

Mid-Office

Back Office

Patient Registration

Front Office

Appointment Scheduling

Check out

Patient Portal

Encounter Documentation

Charge Entry

Occusource / Practice Velocity EPM

EPM

EPM

Chartsource

Billing

Collections

Customer/Payor

Management

BCS / Practice Velocity

Occusource CCM

IntegratedElectronic Practice

Management [EPM] &

Electronic Health Record [EHR]

Strategy

Referral Management

EPM

Occusource

EPM

EHR

7

8

Clinical Solutions 2010 and Beyond Key Strategies

Integrated Electronic Practice Management [EPM] and Electronic Health Record [EHR]

Develop EPM and EHR Solution roadmap based on business need and return on investment – focus on Patient Experience, Operational Efficiency and Business Intelligence

Approach solution replacement and implementation in a modular and iterative manner

Develop solution to capture distinct data elements to support an evidence-based medical model

Customer Management

Centralized data management

Data migration and standardization

Automated approval and workflow management

9

Health Solutions

10

Current SolutionQ4 09 Q1 10 Q2 10 Q3 10 Q4 10 Beyond

Health Solutions: 2010 and Beyond Roadmap

Physician Review

Medical Compliance [CMCA]

Worksite Medical Centers

Advancer

MCS / Wellsource

MedgateOccusource

At Work

Wellness & Prevention

Mobile Medical

Environmental Health

At Work Manager

MCS

ZeOmega

Medical Informatics Engineering [MIE]

TotalCare Wellness & Prevention Portal

Report Writer

ATN Horizon

Medical Centers

Continuity of Care Record

11

Health Solutions 2010 and Beyond Key Strategies

Worksite System

• Develop an approach, timeline, roles and responsibilities for a base MIE/WebChart configuration that can support TotalCare/Worksite service offerings and be implemented at a site with a minimum amount of lead time and effort

• Develop a standardized Stewardship Reporting Portfolio

Health Solutions Enterprise Operating System

• Support maturing business processes by completing a gap analysis of current systems against MIE/WebChart across multiple Health Solutions business units to enhance service delivery in the field, back-office and identify the potential to consolidate systems

• Enterprise system to support key business functions – Scheduling, Billing and Reporting

Concentra Patient-Centric Health Record

• Provide graduated levels of interoperability between Worksites and Centers to support a continuity of care health record

12

ERP Solutions[Enterprise Resource Planning]

Performance

13

Current SolutionQ4 09 Q1 10 Q2 10 Q3 10 Q4 10 Beyond

ERP Solutions: 2010 and Beyond Roadmap

Business Intelligence

Human Resources

Financials

Corporate

Legal/Risk Management

Credentialing

Accounts Payable

Expense Reporting

Facility Management

Intranet

Operational Data Store

Financial

Unified

Business

Intelligence

Strategy

Oracle

Stars

Cactus

BancTec

Concur

Facility Master

Microsoft Analysis Services

Hyperion : Financial

/ Budget & Planning

Hyperion : Visit Reporting

HRIS / Payroll

Learning Management

Incentive Compensation

Onboarding

Workforce Management

Performance Management

UltiPro

LearnShare

Callidus

SilkRoad-Red Carpet

Kronos: Timekeeping and Scheduling

Performance Compensation / Merit

Phase 2 Phase 3

Physician Therapist Other

Platform Upgrade/Manager Self-Serve

SolutionsIntegration

Strategy

MyConcentra MyConcentra 2.0

13

Other Applications Lotus Notes, CER, EAF, Access Point, etc.

14

ERP Solutions 2010 and Beyond Key Strategies

Corporate

Build an application to centrally manage information about Concentra’s facilities

Refresh Concentra’s Intranet site to support more intuitive information sharing

Business Intelligence

Develop unified Business Intelligence Strategy to empower end users with operational and financial reporting/analysis capabilities

Human Resources

Develop integration strategy across Human Resource Solutions to enable personnel information sharing reducing multiple places where personnel data is entered and managed

15

Infrastructure Solutions

16

Current Solution Q4 09 Q1 10 Q2 10 Q3 10 Q4 10 Beyond

Infrastructure Solutions: 2010 and Beyond Roadmap

Security

Server Virtualization

Data Center

Data Replication

Disaster Recovery

Upgrade Clinic Phones

WAN Optimization

Data Integrity and Confidentiality

Virtual proof of concept

Evaluate Options

Successful Test - Updating

Replace Old Phone Solutions and Assist in Clinic Call Triage Solution Development

Evaluate WAN Acceleration and Network Device Security Options

System MonitoringEnabled, 3rd Party Reviews

Data Loss Prevention

Regulatory Compliance

IdentityManagement

Virtualize Servers

Reliance on Tape Backups Implement Replication Solution

Expand, Improve, and Retest

Security Framework

Compliance

Email Archiving, eDiscovery

Evaluate Cost Effective SAAS Email Archiving and eDiscoverSolutions

Evaluate and Test SAAS Solutions to Prevent PHI/PII From Being Emailed Unencrypted

Email Regulatory Compliance and Forced Encryption

Document, Distribute Policies, andImplement Solution

Training and Implementation

Improve Monitoring, DB Logging, Vulnerability Mgmt, Other Solutions

Implement Framwork andPolicy Documents

Continue To Improve PCI, HIPAA, and Other Privacy and Compliance Needs

Work Closely with Internal Audit,Privacy and Risk

Evaluate and Pilot Cloud Based Virtual Resources

Integration of Security and Compliance Solutions

DR and BCP Initiatives

Evaluate Alternatives to SunGardNetwork and Telecom Initiatives

Email Initiatives

Implement New Solution