Indian Oik Marketing

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Marketing

Corporate Overview

Indian Oil is India's flagship national oil company with business interests straddling the entirehydrocarbon value chain from refining, pipeline transportation and marketing of petroleumproducts to exploration & production of crude oil & gas, marketing of natural gas andpetrochemicals. It is the leading Indian corporate in the Fortune 'Global 500' listing, ranked at the83rd position in the year 2012.

With over 34,000-strong workforce, Indian Oil has been helping to meet Indias energy demandsfor over half a century. With a corporate vision to be the Energy of India, Indian Oil closed theyear 2010-11 with a sales turnover of Rs. 3,28,744 crore ($ 72,125 million) and profits of Rs. 7445crore ($ 1,633 million).

At Indian Oil, operations are strategically structured along business verticals - Refineries,Pipelines, Marketing, R&D Centre and Business Development E&P, Petrochemicals and NaturalGas. To achieve the next level of growth, Indian Oil is currently forging ahead on a well laid-outroad map through vertical integration upstream into oil exploration & production (E&P) anddownstream into petrochemicals and diversification into natural gas marketing and alternativeenergy, besides globalisation of its downstream operations. Having set up subsidiaries in SriLanka, Mauritius and the United Arab Emirates (UAE), Indian Oil is simultaneously scouting fornew business opportunities in the energy markets of Asia and Africa.

Reach and NetworkIndian Oil and its subsidiary (CPCL) account for over 48% petroleum products market share,34.8% national refining capacity and 71% downstream sector pipelines capacity in India.
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The IndianOil Group of companies owns and operates 10of India's 20 refineries with a combined refining capacity of 65.7 million metric tonnes per annum(MMTPA, .i.e. 1.30 million barrels per day approx.). IndianOil's cross-country network of crudeoil and product pipelines spans 10,899 km with a capacity of 75.26 MMTPA of crude oil andpetroleum products and 10 MMSCMD of gas. This network is the largest in the country and meetsthe vital energy needs of the consumers in an efficient, economical and environment-friendlymanner.

It has a portfolio of powerful and much-loved energybrands that includes Indane LPGas, SERVO lubricants, XtraPremium petrol, XtraMile diesel,PROPEL, petrochemicals, etc. Validating the trust of 56.8 million households, Indane has earnedthe coveted status of 'Superbrand' in the year 2009 and now has a customer base of 61.8 million.

IndianOil has a keen customer focus and a formidablenetwork of customer touch-points dotting the landscape across urban and rural India. It has 20,421petrol and diesel stations, including 3517 Kisan Seva Kendras (KSKs) in the rural markets. With a

countrywide network of 36,900 sales points, backed for supplies by 140 bulk storage terminals anddepots, 3,960 SKO/LDO dealers (60% of the industry), 96 aviation fuel stations and 89 LPGasbottling plants, IndianOil services every nook and corner of the country. Indane is present inalmost 2764 markets through a network of 5456 distributors (51.8% of the industry). About 7780bulk consumer pumps are also in operation for the convenience of large consumers, ensuringproducts and inventory at their doorstep.IndianOil's ISO-9002 certified Aviation Service commands an enviable 63% market share inaviation fuel business, successfully servicing the demands of domestic and international flag


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carriers, private airlines and the Indian Defence Services. The Corporation also enjoys a 65% shareof the bulk consumer, industrial, agricultural and marine sectors.

With a steady aim of maintaining its position as a market leader and providing the best qualityproducts and services, IndianOil is currently investing Rs. 47,000 crore in a host of projects for

augmentation of refining and pipelines capacities, expansion of marketing infrastructure andproduct quality upgradation.

Innovation is key

IndianOil has a sprawling world-class R&D Centre that isperhaps Asia's finest. It conducts pioneering work in lubricants formulation, refinery processes,pipeline transportation and alternative fuels, and is also the nodal agency of the Indian hydrocarbonsector for ushering in Hydrogen fuel economy in the country. The Centre holds 212 active patents,with over 100 international patents.

Some of the in-house technologies and catalysts developed by IndianOil include the DHDTtechnology, Light Naptha Isomerization technology, INDMAX technology (for maximizing LPGasyield), Oilivorous S bio-remediation technology(extended to marine applications too), DieselHydro DeSulphurisation(DHDS) catalyst, a special Indicat catalyst for Bharat Stage IV

compliant Diesel, IndVi catalyst for improved distillate and FCC throughput, and adsorbent baseddeep sulphurisation process for gasoline and diesel streams.

Redefining the horizon

In Petrochemicals, IndianOil offers a full slate of productsincluding Linear Alkyl Benzene (LAB), Purified Terephthallic Acid (PTA) and an extensive rangeof polymers. IndianOil holds a significant market share of LAB in India and exports to 19countries. It is the largest suppliers of Mono-Ethylene Glycol (MEG) in the domestic market.Execution of a state-of-the-art 120,000 tonnes per annum Styrene Butadiene Rubber (SBR) unit isunderway at Panipat. The SBR unit is expected to further strengthen IndianOils presence in thespeciality petrochemicals sector.
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InExploration & Production, IndianOil's domesticportfolio includes 11 oil and gas blocks and 2 CBM blocks in India including 2 blocks as part of aconsortium under NELP-VIII (blocks GK-OSN-2009/1 and GK-OSN-2009/2). The overseasportfolio includes ten blocks spread across Libya, Iran, Gabon, Nigeria, Timor-Leste and Yemen.Exploration activities are at various stages of progress. In addition, as part of consortium,IndianOil has been awarded Project -1 in the Carabobo heavy oil region of Venezuela. To boost

E&P activities, IndianOil has incorporated Ind-OIL Overseas Ltd. a special purpose vehicle foracquisition of overseas E&P assets in partnership with Oil India Ltd.

Natural Gas marketing is another thrust area for IndianOil with special focus on City GasDistribution (CGD) business. The Corporation has entered into franchise agreements with severalCGD players to market Compressed Natural Gas through its retail outlets. During 2010-11, gassales grew by an impressive 20.7% to 2.3 million tones from 1.91 million tones in the previousyear.

IndianOil is also setting up a 5 MMTPA LNG import, storage and regassification terminal atEnnore (outskirts of Chennai). This LNG terminal would be the first of its kind on the East Coastof India.

IndianOil's joint venture with GAIL India Ltd. - Green Gas Ltd. is authorised to take up city gasdistribution in Agra. A long term gas supply agreement has been signed with NTPC.

Furthermore, in consortium with GSPC, HPCL andBPCL, IndianOil has won gas pipeline bids for Mallavaram to Bhilwara and Vijaypur via Bhopal,Mehsana to Bhatinda and Bhatinda to Jammu and Srinagar.

Venturing into alternative fuels
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IndianOiI has forayed into alternative energy options suchas wind, solar, bio-fuels and nuclear power. A 21 MW wind power project is operational in theKutch district of Gujarat. The solar power initiative is being spearheaded on a pilot basis in Orissa,Karnataka and the Northeast and a pan-India phased roll-out is underway. Solar products such assolar lanterns and torches are being sold through the Retail Outlets in rural and urban areas. With aview to investing in the nuclear energy sector in the country, IndianOil has entered into anagreement with the Nuclear Power Corporation of India Ltd.

IndianOil has the largest captive plantation over 1,000 hectares for bio-fuel production in Indiawhich is underway in the States of Chattisgarh and Madhya Pradesh, generating rural employment.To straddle the complete bio-fuel value chain, IndianOil has formed a joint venture with theChhattisgarh Renewable Development Authority. IndianOil CREDA Biofuels Ltd. has beenformed to carry out farming, cultivating, manufacturing, production and sale of biomass, bio-fuelsand allied products and services in Chattisarh. In Uttar Pradesh, IndianOil is establishing a modelvalue chain for the production of bio-diesel. A MoU for collaborating on commercial production ofbio-diesel from algae has also been signed with PA LLC

Indian Oil. The Energy of India

With facilities at multiple locations and ever-expandingmarket opportunities, IndianOil is poised to become an integrated energy company. As the flagshippublic sector enterprise of India, IndianOil has also successfully combined its corporate socialresponsibility agenda with its business offerings, meeting the energy needs of millions of peopleevery day, across the country.


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IndianOil provides a wide range of marketing services and consultancy in fuel handling,distribution, storage and fuel/lube technical services. With a formidable bank of technical andengineering talent, IndianOil is fully equipped to handle small to large-scale infrastructural projectsin the petroleum downstream sector anywhere in the country. Our project teams haveindependently or jointly as a consortium, have set up depots, terminals, pipelines, aviation fuel

stations, filling plants, LPG bottling plants, amongst others. IndianOil's fuel management system tobulk customers offer customized solutions that deliver least cost supplies keeping in mind usagepatterns and inventory levels. A wide network of lubricant and fuel testing laboratories areavailable at major installations which is further backed by sector-wise expertise in the core sectorsof power, steel, fertilizer, gas plants, textile mills, etc. Cutting edge systems and processes aredesigned around one simple belief-to provide valuable customers with an unbeatable edge in theirbusiness. IndianOil's supply and distribution network is strategically located across the countrylinked through a customized supply chain system backed by front offices located in conceivablyevery single town of consequence.

The wide network of services offered by IndianOil, Marketing Division is illustrated in this

section, which includes; commercial/reticulated LPG; total fuel management/ consumer pumps;IndianOil Aviation Service; LPG Business (non-fuel alliances); loyalty programs; retail business(non-fuel alliances) and SERVO technical services.

SERVO Technical Services

SERVO continues to be the dominant player in the Indian lubricant sector backed by cutting edgeproduct development, high quality customization and extensive blending and distribution network.For customers, the SERVO range is a one-stop shop for providing complete lubrication solutions inthe automotive, industrial, agricultural and marine sectors. In the retailing segment, besidesIndianOil petrol stations, SERVO lubricants are marketed through exclusive SERVO shops,SERVOXpress Centers, auto spare parts and bazaar shops across the country. IndianOil's technicalservice Engineers are available on call to provide on site Tribology consultancy and value addedservices. Backed by incisive knowledge of equipment, processes and machinery, IndianOil team


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can provide solutions to just about anything - automotive or industrial. You name it, SERVO willtame it.

For complete SERVO lubrication solutions, IndianOil has ready answers for you. Don't miss outthis opportunity. Get in touch with us!

Fuel Management/Consumer Pumps

IndianOil has the largest and most sophisticatedintegrated petroleum products supply chain in India. Whether it is an immediate need, a long-termsupply contract or even setting up dedicated storage and handling facilities at your premises ournetwork is at your service. IndianOil's marketing operations network of storage, distribution andsupply hubs is backed by efficient sourcing, on-time logistics, custom-designed deliveries andround-the-clock after sales service and consultancy. Many customers like the Railways, StateTransport Undertakings, Steel Plants, Thermal Power Plants, Textile Mills and Power Plantscontinue to benefit from long-term contracts signed with IndianOil for fuels & lubricants supplies

and consultancy. Tapping the expertise that we have built over five decades of working with across-section of customers from a wide-range of industrial sectors, IndianOil's Bulk liquid fuelsupply offerings covers the complete gamut of fuels-Diesel, Light Diesel Oil, Low Sulphur HeavyStock, Special Products and more.

For any inquiry on Black Oils please contact IndianOil.

Commercial LPG/Reticulated LPGBesides supplying domestic Indane LPG cylinders to households, IndianOil also markets

commercial LPG cylinders in 19 Kg and 47.5 Kg capacity. The commercial LPG cylinders areavailable at market rates and customers can avail of the superior energy efficiency of LPG in theircommercial establishments like canteens, hotels or even in industrial and fabrication works likecutting, welding, heating etc. Besides the regularIndane LPG cylinders that are delivered todoorsteps, IndianOil also offers reticulated LPG systems for large residential apartment complexesand establishments. Such systems are cost effective and the gas lines laid to individual homes drawfrom a bank of LPG cylinders stored safely in a dedicated place in the building.


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Contact IndianOil for commercial LPG in packed and bulk form and for reticulated LPG systemsin domestic, commercial and industrial units.

LPG (Non-Fuel Alliances)

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For the benefit of its LPG cooking gas customers,IndianOil is promoting fuel-efficient, safe & quality products through itsIndane distributorships.For undertaking this non-fuel business activity, IndianOil has signed agreements with reputedcompanies and brands, allowing them to market their products through its countrywide network ofIndane distributorships. Some of the hugely successful products being currently sold through theIndane distributorships are Suraksha LPG hoses, LPG stoves, flame-retardant Suraksha kitchenaprons, flame-type LP gas lighters, domestic LPG cylinder trolleys, kitchenware, etc.

If you wish to partner us in our non-fuel business ventures, e-mail your proposal to LPG Incharge.

vvRetail (Non-Fuel Alliances)

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In an effort to tap alternate revenue streams, IndianOil is focused on enhancing its non-fuelrevenues (NFR) through its 195 million sq feet of retail space. IndianOil has already mapped petrolstations to study the tyrefalls and assess their site potential with the help of consultants, TechnopakAdvisors Pvt Ltd. A well-structured roll out plan is already underway and petrol stations, primarilyin the North have been identified for a pilot study. The NFR model developed will provide forsharing of revenue streams with the dealer network to enable unlocking of existing retail spacevalue that both IndianOil and its dealers command. Several alliances have already been forged with
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leading brands like Hindustan Unilever Ltd, Dabur, ICICI Bank, Ferns & Petals, MTR Foods, PVRCinema, UAE Exchange, Reliance Capital and DHL. If you wish to partner us in our non-fuelbusiness ventures email your proposal to IndianOil

IndianOil Aviation Service

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IndianOil Aviation Service is a leading aviation fuel solution providerin India and the most-preferred supplier of jet fuel to major international and domestic airlines.Between one sunrise and the next, IndianOil Aviation Service refuels over 1500 flights from thebustling metros to the remote airports linking the vast Indian landscape, from the icy heights ofLeh (the highest airport in the world at 10,682 ft) to the distant islands of Andaman & Nicobar.

Jet fuel is a colorless, combustible, straight-run petroleum distillate liquid. Its principal uses are asjet engine fuel. The most common jet fuel worldwide is a kerosene-based fuel classified as JET A-1.The governing specifications in India are IS 1571: 2001 (7th Rev).

IndianOil is India's first ISO-9002 certified oil company conforming to stringent global quality

requirements of aviation fuel storage & handling. IndianOil Aviation also caters to the fuelrequirements of the Indian Defence Services, besides refueling VVIP flights at all the airports andremote heli-pads/heli-bases across the Indian subcontinent.

IndianOil Aviation group regularly organisesInternational Aviation conferences that act as a vital information facilitator with participation fromleading international and all domestic airlines, allied industries, statutory aviation authorities andgovernment agencies from over 35 countries.

IndianOil is the only oil company in India to market the widest possible range of fuels used by theaviation industry in India- JP-5, Avgas 100LL, Methanol Water Mixture, Jet A-1 and aviation
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lubricants, etc.

Aviation Turbine Fuel (ATF) is dispensed from specially designed refuellers, which are driven upto parked airplanes and helicopters. Major airports have hydrant refueling systems that pump thefuel right up to the filling outlets on the tarmac through underground pipelines for faster refueling.

Essentially, ATF is pumped into an aircraft by two methods: Overwing and Underwing. Overwingfuelling is used on smaller planes, helicopters, and piston-engine aircraft and is similar toautomobile fuelling - one or more fuel ports are opened and fuel is pumped in with a conventionalpump. Underwing fuelling, also called single-point is used on larger aircraft.

To ensure that you receive the best service, every one of our 96 AFSs follows specific qualityaudits based on a Quality Control Index System benchmarked to global standards. In addition, 15Quality Certification Laboratories provide complete specification tests round-the-clock. Ensuringthat these standards are always upheld, there is a back up of a highly skilled, qualified anddedicated team of officers and refueling crew. IndianOil has a strategic partnership with Air BP,the world leader in aviation business. IndianOil regularly organizes seminars, symposiums and

workshops to constantly interact with its partners, which apart from being a two-way channel ofcommunication, helps us to stay abreast with advances in technology.

Loyalty ProgramsIndianOil's loyalty programmes are designed exclusively to benefit the large number of itscustomers who have been patronising the brand for over five decades.

XTRAPOWER

TheXTRAPOWER Fleet Card programme is a complete smart card-based fleet management solution for fleet operators and corporates for cashless purchase of fuel &lubricants from designated retail outlets (petrol pumps) of IndianOil through flexible pre-paid andcredit facilities. The fleet card also offers an exciting rewards programme and unique benefits likepersonal accident insurance cover and vehicle tracking facilities. In just under two years of itslaunch, it has emerged as the largest fleet card in the country with the widest retail outlet coverage.Any business entity owning or operating a vehicle fleet can become a member of theXTRAPOWER fleet card programme at a nominal annual charge. Each fleet owner is issued a FleetControl Card and vehicle-specific Fleet Cards for every vehicle enrolled under the programme. Forenhanced security, the fleet card transactions are authorised through a unique Personal

Identification Number (PIN). Moreover, the card can help track each vehicle's movement acrossremote corners of the country, leading to an improvement in vehicle utilisation and routecompliance.XTRAPOWER is also backed by IndianOil's vast infrastructure network and web-based support services.

Easy Fuel gift card


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The XTRAPOWER Easy Fuel gift card facilitates corporates inpaperless gifting of fuels and lubricants to their employees, customers and other stakeholders, thattoo from select IndianOil retail outlets numbering over 6,000. As India's first smart card-based fuel

voucher, it offers amazing convenience and security among the gifting options available today, andcomes with the option of multiple recharging, or topping-up, and hence ideally suited forreimbursement, repeat incentivisation, etc. Corporate members can log into the dedicate websitefor allocating requisite funds and for topping up. All transaction details can be viewed on thewebsite, thereby eliminating the need for maintaining separate MIS for reimbursements. A 24x7dedicated toll-free helpline (1800 4255599) caters to customer queries.

Further details on theXTRAPOWER Fleet Card and Easy Fuel giftcard are available onwww.iocXTRApower.com.

XTRAREWARDS

IndianOilXTRAREWARDS is India's first online rewards programmethat seeks to inculcate the habit of redeeming points. It is currently active in Mumbai, Delhi,Chennai, Ahmedabad, Bengaluru, Bhubaneshwar, Coimbatore, Mysore, Pune and Secunderabad,with plans to reach other cities soon. The loyalty programme rewards customers paying by cash,credit and debit cards. Each transaction is confirmed online through a charge slip and customerscan earn points on fuel/lube purchases at participating IndianOil retail outlets. Additional pointscan also be earned outside the IndianOil network, covering prominent FMCG, Food, Automobile,Travel, Entertainment, Apparel and Hospitality sectors. Apart from redeeming the accumulatedpoints instantly on fuel / SERVO lubricants at participating retail outlets, card-holders can alsoredeem the points to get exciting gift items from a catalogue. The redemption on gifts can beregistered either from the participating retail outlets or from the comfortable confines of one's

home through the 24x7 IVRS Help Line (1800 22 4111). The programme continuously providesthe cardholder with privileges, benefits and offers from a large number of alliance partners,including restaurants, pizza companies, automobile service stations, jewellers, and online shoppingcompanies.
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IndianOil has one of the largest petroleum marketing and distribution networks in

Asia, with over 35,000 marketing touch points. Its ubiquitous petrol/diesel stations are

located across different terrains and regions of the Indian sub-continent. From the icy

heights of the Himalayas to the sun-soaked shores of Kerala, from Kutch on India's

western tip to Kohima in the verdant North East, IndianOil is truly 'in every heart, in

every part'. IndianOil's vast marketing infrastructure of petrol/diesel stations, Indane

(LPG) distributorships,SERVO

lubricants & greases outlets and large volumeconsumer pumps are backed by bulk storage terminals and installations, inland

depots, aviation fuel stations, LPG bottling plants and lube blending plants amongst

others. The countrywide marketing operations are coordinated by 16 State Offices

and over 100 decentralised administrative offices.

Several landmark surveys continue to rate

IndianOil as the dominant energy brand in the country and an enduring symbol for

high quality petroleum products and services. The heritage and iconic association

that the brand invokes has been built over four decades of commitment to

uninterrupted supply line of petroleum products to every part of the country, and

unique products that cater not only to the functional requirements but also the

aspirational needs of millions of customers.

IndianOil has been adjudged India's No. 1 brand by UK-based Brand Finance, an

independent consultancy that deals with valuation of brands. It was also listed as

India's 'Most Trusted Brand' in the 'Gasoline' category in a Readers' Digest - AC

Nielsen survey. In addition, IndianOil topped The Hindu Businessline's "India's Most

Valuable Brands" list. However, the value of the IndianOil brand is not just limited to

its commercial role as an energy provider but straddles the entire value chain of

gamut of exploration & production, refining, transportation & marketing,


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petrochemicals & natural gas and downstream marketing operations abroad.

IndianOil is a national brand owned by over a billion Indians and that is a priceless

value.

Pipelines

Indian Oil Corporation owns and operates the largest network of crude oil and

petroleum product pipelines in India. The total network of pipelines is 10,899 km with

a capacity of 75.26 million metric tonnes per annum . The companys pipelines are

well positioned to supply petroleum products from its refineries and Indias ports to

high demand states in northwestern India.

Marketing

IndianOil and its subsidiaries account for 47% petroleum products market share. The

company distributes its products directly to bulk customers and to retail customers

via a network of retail outlets and dealers/distributors.

The companys overall distribution network encompasses over 35,000 sales points

incorporating its own franchise as well as independent outlets, consumer pumps,

distributors etc. the substantial majority of which are governed by dealership

agreements. Products are transported to the distribution points by pipeline, ship

tanker, rail tankers and road tanker trucks.

IndianOils Pipelines Division provides services in the field of project management. The clientele

includes the existing pipelines companies and companies venturing into pipelines business.

Pipeline

In Indias infrastructure, the petroleum pipelines form a


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crucial part enabling sustained availability of petroleum products in all parts of the country foreconomic growth. The pipelines transport petroleum products from refineries to demand areas andcrude oil from import terminals as well as domestic sources to the inland refineries. India being avast country, a wide network of pipelines becomes the paramount requirement of transportingpetroleum products to interiors from refineries and crude oil to the land locked refineries.

It is an established fact that pipelines are preferred as a cost effective, energy efficient, safe andenvironment friendly method of transportation for petroleum products and crude oil and areplaying a leading role in meeting the demand for petroleum products in India. Economic growthand expansion of infrastructure in India offer opportunities to better utilize the existing pipelinenetwork in addition to expand by constructing new pipelines.

IndianOil, the pioneer in cross-country petroleumproduct pipeline in the Indian sub-continent constructed and commissioned its first petroleumproduct pipeline, Guwahati-Siliguri Pipeline in the year 1964. Since then IndianOil has masteredthe art and technology of pipeline engineering. Over the last four decades the pipeline network ofIndianOil has grown to 10,899 km

IndianOils sustained pursuit and implementation of proven safety and environmental managementsystems have brought rich results. All operating pipeline units have been accredited with ISO 9000and ISO 14001 certificates.

Various initiatives in the field of project management, operations and maintenance includingtraining in countries like Oman, Ethiopia, Kuwait and Sudan have been undertaken.

Today IndianOil is well placed to provide seamless services in the entire spectrum of petroleumpipelines covering techno-economic feasibility studies, design and detailed engineering, projectexecution, operations and maintenance, consultancy services in augmentation and modernization,etc.

Supervisory Control and Data Acquisition (SCADA) and application software expertise areavailable from project implementation to commissioning including field services, maintenance andoperational support. Tanker handling, petroleum product and crude oil accounting, quality control,ocean loss control, pigging procedure development and analysis of pigging data, selection, testingand evaluation of drag reducers, operations and maintenance of tank farm and pump stations areother areas of expertise available with IndianOils Pipelines Division.


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Pipeline

The services provided in the area of Project Management are:

The services provided in the area of Project Management are:

For cross-country new pipeline projects we offer services from Concept to Commissioning: Project management consultancy to ensure timely completion of pipeline projects within

approved cost with international quality standards Techno-economic feasibility study of new crude oil and multi-product pipelines Detailed design, engineering of mainline, stations, offshore terminals, tank farm, cathodic

protection, etc. Engineering, Procurement and Construction (EPC) services for implementation of Pipeline

Projects Instrumentation, dedicated telecommunication system including optical fibrecommunication and Supervisory Control And data Acquisition system

Vendor selection, procurement of materials and award of work contracts Construction supervision

Construction supervision, testing and commissioning Build, Own, Operate and Transfer (BOOT) contracts for cross country pipeline and

terminals Natural gas and Liquefied Petroleum Gas pipelines For existing pipelines, we offer services in project management in respect of capacity

augmentation, revamping and de-bottlenecking

IndianOil's expert group of engineers located in different parts of the country deliver the services

offered above. The customers can contact the Executive Director (Projects) for project-related

services.

Operation and MaintenanceIndianOils Pipelines Division provides services for operations and maintenance. The clienteleincludes the existing pipelines companies and companies venturing into pipelines business.


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The services provided for Operations andManagement are:

Cross country crude and multi-product pipelines Mainline engines, pumps and motors Station facilities, crude oil and petroleum product tanks Automation and advanced control systems Single Point Mooring (SPM) Systems, submarine pipelines Development of maintenance procedures, formats, schedules, manuals Corrosion monitoring and control Technical audits for better performance of energy consumption, quality, safety and

environment protection Onsite and offsite disaster management plans Selection, testing and evaluation of Chemical Drag Reducers and corrosion inhibitors

IndianOil's expert group of engineers located in different parts of the country deliver the servicesoffered above. The customers can contact the Executive Director (Operations) for operation-relatedservices.Training and Development ConsultancyIndianOils Pipelines Division provides consultancy services in training and development. The

clientele includes the existing pipelines companies and companies venturing into pipelinesbusiness.

The consultancy services provided in Training and Development are:

Specially designed training programmes to cater to the specific business needs Operations and maintenance of mainline engines, pumps and pipelines Electrical and instrumentation systems


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Single Point Mooring operations and maintenance Pipeline construction and commissioning Operations and maintenance of telecommunication and SCADA system

The services offered above are delivered by IndianOil's expert group of engineers across thecountry. For training of personnel by IndianOil's experts, the customers may contact Dy. GeneralManager (Training & Development).

Cross Country Pipeline ManagementWith its first pipeline laid in the early 60s, IndianOil is a pioneer in crude oil & product pipelinesin India. The cross-country pipelines network has now extended to over 10767 km, with twoSingle Point Mooring (SPM) systems.

IndianOils Pipelines team has vast experience andexpertise in techno-economic feasibility studies, design & detailed engineering, project execution,operation, maintenance and consultancy services for areas such as capacity augmentation,

modernisation, etc. Proven project tools and techniques are used in project management to ensurehigh-levels of quality, productivity, time schedule and cost control.

The sophisticated Supervisory Control and Data Acquisition (SCADA) and Applications Softwareis used in all stages of project implementation, right from inception to completion, including fieldservices, maintenance and operations support. Tanker handling, crude oil/product accounting,quality control, ocean loss control, pigging procedure development & analysis of pigging data,selection/testing and evaluation of drag reducers, O&M of tank farm/pump stations, are the otherareas of expertise for which the Pipelines team offers consultancy services.

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Indian Oik Marketing