Improving Emergency & Disaster Management

Collaboration for Government Agencies

- A Microsoft Approach

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Santosh KhanolkarPlatform Strategy AdvisorBanking, Financial & Insurance Services

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Executive SummaryBusiness Challenges:• Agencies responsible for mitigating against, preparing for, responding to, and

recovering from disasters need the ability to collaborate and share information during an emergency response.

• Lack of effective information sharing can degrade a common operating picture (COP) which can lead to a fragmented overall emergency response.

Solution Approach:• A collaborative emergency management solution gives agencies the ability to

insure they are focused on changing the outcome of a disaster instead of managing information.

• A collaborative emergency management solution can help government agencies achieve:

– More effective day-to-day operations– Better, faster decision-making– Security without complexity– Improved common operating picture (COP)

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Agenda• The Need for a Collaborative Emergency Management Solution

– Collaborative Emergency Management Background

• Solution Description– Description of example solution– Agency challenges and how to address those challenges– Example components

• Next Steps

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Agency

The Need for a Collaborative Emergency Management Solution

No clear common operating picture (COP) exists during emergency response and recovery

No effective solution exists for cross-organization information-sharing and collaboration

Lack of security in existing communication and collaboration methods

Emergency systems used only in emergencies are often less familiar than common tools used on a daily basis

Government Agency Challenges

Agency

Agency

Agency

Agency

INCIDENT

Agency

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INCIDENT

Collaborative Emergency Management Solution Description

Governments could benefit from:

Common operating picture (COP) and situational awareness during emergency response

Improved day-to-day operations

Better, faster decisions

Security without complexity

Continuity of operations

Solution Benefits

AgencyAgency

Agency

Agency

Agency

Agency

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Addressing the ChallengesPotential Solution BenefitsAgency Challenges

No clear common operating picture (COP) exists during emergency response and recovery

No effective solution exists for cross-organization information-sharing and collaboration

Lack of security in existing communication and collaboration methods

Systems used only in emergencies are often less familiar than tools used on a daily basis.

Improved communication and collaboration

More effective day-to-day operations

Better common operating picture

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Improve Communications and Collaboration

Quick access to contacts

Easy access to key information

Value to Agencies

Better information-sharing when communications infrastructure is disrupted

Easier access to contact information

Single point of integration for key information

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Broad solution capabilities enable better collaboration across all phases of emergency management

Comprehensive records management system provide comprehensive library of best practice materials and helps with agency reimbursement

Common locations exist for all files

A single location exists for updating rapidly changing information

Review common task

Edit shared workspace easier

Gain quicker access to emergency management situations

Value to Businesses

Better with the 2007 Microsoft Office release

More Effective Day-to-Day Operations

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Better Common Operating Picture (COP)

Value to Agencies

Comprehensive location for requesting resources and information

Ability to see scorecard status of the emergency situation

Ability to rapidly collect, filter, and distribute information to all levels of government

Support attachments for more detail

Gain quicker access to emergency situation risk levels

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Quick access to contacts

Easy access to key information

Improved alerts to critical events

Single point of integration for key information

Multi language support for 28 languages

Value to Businesses with the 2007 Release

Better with the 2007 Microsoft Office release

Improve Communications and Collaboration

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Solution Approach Benefits

Collaborate More Effectively

Enable agency teams across local, state, and federal governments to collaborate better

Utilize Information

Provide more people across agencies with more information so they can make better decisions in a more timely manner

Help agency officials and employees improve their ability to access information necessary for making decisions in emergency situations

Transform Information into Impact

Process Integration

Improve agency ability to anticipate, manage, and respond to potential emergency management situations

The Solution Approach can help agencies achieve a more streamlined, efficient, and cost-effective collaborative emergency management process

Microsoft Vision & Initiatives in Rural GrowthMicrosoft Vision & Initiatives in Rural Growth

SBU group on Rural Strategy in placeSBU group on Rural Strategy in placeHeaded by ChairmanHeaded by ChairmanMicrosoft is supporting a program of India's Ministry of Microsoft is supporting a program of India's Ministry of Communications and Information Technology to establish 50,000 rural Communications and Information Technology to establish 50,000 rural kiosks, by offering a range of affordable products, services, consultancy, kiosks, by offering a range of affordable products, services, consultancy, training and support. training and support. The company has also teamed with Indian PC vendors, financial The company has also teamed with Indian PC vendors, financial institutions and Internet service providers to deliver number of institutions and Internet service providers to deliver number of initiatives, vizinitiatives, viz

"broadband and PC package" on monthly installments to customers, "broadband and PC package" on monthly installments to customers, particularly first time users of PCs – VSNL / BSNL / HCLparticularly first time users of PCs – VSNL / BSNL / HCLTied-up with Intel-Rural PC Initiative.Tied-up with Intel-Rural PC Initiative.Financing package for Kiosks Operators in tie-up with Financial InstitutionsFinancing package for Kiosks Operators in tie-up with Financial Institutions

Microsoft is making its education content available under this program.Microsoft is making its education content available under this program.

Microsoft Vision & Initiatives on Rural Growth….Microsoft Vision & Initiatives on Rural Growth….

Rural Innovation Fund launchedRural Innovation Fund launchedMicrosoft India and Canada’s International Development Research Centre Microsoft India and Canada’s International Development Research Centre (IDRC) have launched a rural innovation fund, an initiative the (IDRC) have launched a rural innovation fund, an initiative the organizations hope would help in spreading the benefits of information organizations hope would help in spreading the benefits of information technology in rural areas.technology in rural areas.The fund would begin with a seed capital of $200,000 and finance IT The fund would begin with a seed capital of $200,000 and finance IT projects that offer localised applications and solutions for rural projects that offer localised applications and solutions for rural communities. communities.

Rural HUB Initiatives MOU with GOI E-Governance Programs of Rural HUB Initiatives MOU with GOI E-Governance Programs of Panchayati RajPanchayati Raj

To set up rural business hubs in the country.To set up rural business hubs in the country.Rural hubs would help farmers to sell their produce at the best possible Rural hubs would help farmers to sell their produce at the best possible prices.prices.Under the government's e-Governance initiative, rural areas would also be Under the government's e-Governance initiative, rural areas would also be connected. Better electricity supply would be ensured so that the e-connected. Better electricity supply would be ensured so that the e-Governance program takes off in rural areas.Governance program takes off in rural areas.

Our Experience & Participation in Rural SolutionsOur Experience & Participation in Rural Solutions

Rural Credit Service Delivery/Mobile Rural Banking System – Pilot by Rural Credit Service Delivery/Mobile Rural Banking System – Pilot by IIIT-B, MS, TCS, Envision.IIIT-B, MS, TCS, Envision.

PACS Solution from NELITO / Co-Options – rolled out in Andhra PACS Solution from NELITO / Co-Options – rolled out in Andhra Pradesh & KarnatakaPradesh & Karnataka

Bhoomi Village Kiosks, Talukas with state data centreBhoomi Village Kiosks, Talukas with state data centre

IKM in KeralaIKM in Kerala

PriyaSoft in MPPriyaSoft in MP

OLTP Pilot in AP, RajIV in some districts in APOLTP Pilot in AP, RajIV in some districts in AP

RSDP in AP, with AP-Online Backend – Case StudiesRSDP in AP, with AP-Online Backend – Case Studieshttp://www.microsoft.com/resources/casestudies/CaseStudy.asp?CaseStudyID=16806

http://www.aponline.gov.in

Agmark NetAgmark Nethttp://agmarknet.nic.in/

Mobile Rural Banking System: Technology ComponentsMobile Rural Banking System: Technology Components

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Next Steps

Propose a Pilot / Proof of Concept Solution to address collaborative emergency management challenges

More information

www.microsoft.com/office/showcase/collabem