Implementing Green Cleaning Comprehensive

Implementing GREEN Its more than a few safer cleaning chemicals

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1) OVERESTIMATING THE OLD & UNDERESTIMATING THE NEWWe all hear about Green Cleaning & how a variety of organizations are jumping on the Green Bandwagon

Why go Green ?* Because Green cleaning IS PROVEN:- safer & healthier for cleaning workers, building occupants and the environment- easy to start and making a difference is quick and gratifying- there are various ways to start

1) OVERESTIMATING THE OLD & UNDERESTIMATING THE NEW* Because Green cleaning IS PROVEN:

with products that work as well as or better than traditional products - for the most part

to be an effective tool to differentiate your offering and therefore hold & keep your customers and grow new ones

to be no more costly over the short term and can mean savings over the long term as Green Cleaning improves productivity

1) OVERESTIMATING THE OLD & UNDERESTIMATING THE NEWIn their book Flight of the Buffalo, James Belasco and Ralph Stayer write, Change is hard because people overestimate the value of what they have - and underestimate the value of what they may gain by giving it up.

Many end customers and distributors are overly comfortable with the traditional cleaning products they have used and sold for years. They are a known quantity

It is time to realize that Green Cleaning provides a variety of health and economic benefits to end-use customers and service providers; and for distributorsthey open doors and provide opportunities

2) GREEN CLEANING IS CUSTOMER DRIVENGreen cleaning is not a passing fadIt is here to stay

you can either grasp the change and use it to capitalize on positive change for you and your organizationOR

-you can let the opportunities go to others

2) GREEN CLEANING IS CUSTOMER DRIVENCommon Misconceptions

Green products are more expensiveGreen products are not as effectiveGreen cleaning is too complicated

In Reality

Green products are competitively priced/cost neutralGreen products can be more effective and have higher ROIA good program is easy to monitor, train and maintain

2) GREEN CLEANING IS CUSTOMER DRIVENGreen Cleaning is real and here to stay!

Over 1000 registered LEED projects (1000-2000 unregistered)Federal / State / Provincial AgenciesCities / StatesSchool Districts / Universities / Colleges Hospitals / Nursing HomesPrivate Building Owners and Large Companies

2) GREEN CLEANING IS CUSTOMER DRIVENAs Stephen Ashkin, a leading Green consultant clearly says:

It matters to workers and unions if cleaning products are carcinogenic, reproductive toxins, neurotoxins, readily absorbed through the skin, etc.

It matters to building occupants, parents of school children and health advocates if products are respiratory irritants, developmental toxins, asthmagens, etc.

It matters to environmentalists if cleaning products are derived from non-renewable resources, contain no recycled content, pollute air, are toxic to aquatic life, accumulate in the environment, etc.

It matters to governments and the green-building community in general if cleaning products used by their custodial staff and contractors violate their green initiatives2) GREEN CLEANING IS CUSTOMER DRIVEN

2) GREEN CLEANING IS CUSTOMER DRIVENIt matters to schools if the cleaning chemicals can improve attendance and student performance on standardized tests

It matters to Universities and Colleges if they can market their facilities as being safer for their students

It matters to hospitals and nursing homes if they can reduce nosocomial infections and occupational exposure to staff

2) GREEN CLEANING IS CUSTOMER DRIVENProduct Users

Improves health

Helps reduce Workers Comp claims and premiums

Helps reduce turnover, which in turn impacts:

- Recruiting- Hiring- Training- Impact of service

2) GREEN CLEANING IS CUSTOMER DRIVEN

Purchasing analysis shows that yearly janitorial supply costs actually drop after a few months of instituting proper green cleaning and maintenance system

Using proper equipment with adequate training and education, combined with using effective, non-toxic cleaning solutions, results in lower operating and maintenance costs, faster, more effective cleaning improved performance

2) GREEN CLEANING IS CUSTOMER DRIVENBuilding Owners & Managers:

Helps Reduce ComplaintsHelps Increase Tenant Retention and SatisfactionHelps Increase Profitability

Vacancy CostsSalesSpace Improvements

Marketing/Differentiation OpportunitiesAvoid Regulations

Building Tenants/Occupants:

Increases Health

Improves Productivity

Reduces Litigation Potential

Marketing/ Differentiation Opportunities


2) GREEN CLEANING IS CUSTOMER DRIVENThe Environment save annually on WASTE:

6 Billion pounds of chemicals

35 Billion plastic trashcan liners

4.5 Billion pounds of janitorial paper

500 Million pounds of equipment

Reduces environmental and health impacts

Reduces absenteeism and associated health care costs

Reduces liability, legal costs and insurance

Reduces regulatory and inspection load

Reduces overall costs over long-term


Improves Indoor Air Quality

Insures healthier facility

Improves tenant satisfaction

Improves grades and attendance in education

Improves quality of work life & moral

Improves tenant retention

Improves employee retention2) GREEN CLEANING IS CUSTOMER DRIVENIts GOOD Business!!!

3) NOW LETS REVIEW4)What is Green Cleaning5)Why go Green Cleaning?

5.1 Safer for cleaning workers, building occupants and visitors, and the environment5.2 Easy to do5.3 Various components5.4 Works as well5.5 Helps differentiate5.6 No more costly & can improve productivity5.7 Green Buildings Saves Costs

6)Implementing Green/Various Components6.1 Chemicals6.2 Micro Fiber6.3 Entrance Matting6.4 Liners6.5 Procedures,Training, Workloading and Scheduling6.6 Communications6.7 Recycle Programs/Waste Reduction/Conservation6.8 Equipment and Custodial Hardware6.9 Filters6.10 Paper6.11 Ice Melters6.12 Pest Management6.13 People with Special Needs6.14 Your Supplier3) NOW LETS REVIEW

WE WILL THEN REVIEW

Conclusion

Qs and As

4) WHAT IS GREEN CLEANINGProducts and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.

Cleaning to protect health without harming the environment

Not just one or two chemicals, not even all chemicals, includes various components such as:Cleaning chemicalsPaperLinersEquipmentTraining Etc.

5) WHY GO GREEN CLEANING?5.1)Proven safer for cleaning workers, building occupants and visitors, and the environment

People affected in three ways:- direct contact of cleaning chemicals (cleaning workers)

- indirect contact of cleaning chemicals (building occupants)

- Indoor air quality (all)

5.1) PROVEN SAFER

Direct Contact:

6 out of every 100 janitors are injured on the job

40% of these injuries involve eye irritations or burns

36% of these injuries involve skin irritations or burns

20% of these injuries are severe chemical burns to the eyes and skin

12% of these injuries involve breathing chemical fumes

5) WHY GO GREEN CLEANING?

5.1) PROVEN SAFER

Indirect Contact:

Sit on / Lean on / Touch cleaned items

Chemical residues get absorbed through the skin


5.1) PROVEN SAFER

Indoor Air Quality:Poor indoor air quality can produce health effects in occupants ranging from headaches and dry eyes to nausea, dizziness and fatigue; and the possible development of asthma and multiple chemical sensitivity

These health effects contribute to increased absenteeism/sick days, low moral and decreased worker productivity

A study of school districts in the greater Washington DC area found that there was a direct correlation between indoor air quality and both attendance and performance of their students5) WHY GO GREEN CLEANING?

5.1) PROVEN SAFER

Indoor Air Quality:Much of the dramatic increase in asthma among school-age children is the result of poor air quality related to inadequate building maintenance and cleaning, and the exposure to overly toxic cleaning chemicals

Indoor air quality is ranked among the nations top 5 environmental risks. IAQ can be 2 to 100 times as worse than the outdoors

The World Health Organization estimates that 30% of all buildings experience IAQ problems5) WHY GO GREEN CLEANING?

5.1) PROVEN SAFER

Improved cleaning methods and safer cleaning chemicals can very positively affect the indoor air quality, worker and occupant health and the environment

Clearly, eliminating the toxic ingredients from cleaning products would bring tremendous benefits to society in reduced occupational diseases and cancer and cleaner air and water

The main reason for going green is for the health of yourself, your staff, and the occupants and visitors to your facilities5) WHY GO GREEN CLEANING?

5.2) Easy to start and make a difference; quick and gratifying

Change one item, in one building, then add items and/or buildings

Change one building, then add buildings and/or other components

Going green is a journey, not a destination5) WHY GO GREEN CLEANING?

5.3) Various Components:

Some are more difficult and costly to change:

HVACEnergy SourceLighting - Type - RelampingInsulation - Type - R-FactorType of glass, roof, building materials, etc.Resources: - $ - manpower5) WHY GO GREEN CLEANING?

Cleaning ChemicalsMicro Fiber cloths, dust mops, damp/scrub mopsEntrance matting systemLinersProcedures, training, workloading, schedulingCommunicationsWaste programsEquipmentFiltersPaperIce meltersPest managementYour Supplier5) WHY GO GREEN CLEANING? Some are easier and not costly to change:5.3) Various Components:

5.3)Various Components:

Likely can not do all at once

But do something

Pick the on that best fits your priorities, resources, timeline, etc.


5.4) It works as well or better than traditional products


5.4) Works as well

If you pick the right product, it will work as well or better

Some major users have had green cleaning chemicals for 6 to 10 years. If the products did not work as well, they would not continue to use

Perception:

doesnt smell harsh therefore doesnt workdoesnt burn the eyes therefore doesnt work5) WHY GO GREEN CLEANING?

Might have to let sit longer

Might have to adjust procedures slightly

Might have to leave one or two chemicals that are not green for occasional use5.4) Works as well5) WHY GO GREEN CLEANING?

5.4) Works as well

Key is to pick products for your:

LocationSoil typesEquipmentFrequenciesSubstratesPeopleEtc.


5.5) To help differentiate your offering make you different Therefore, helping keep existing customers and growing new ones


5.5) Differentiation

The key is to really know your stuffThe perception is that going green is difficult, confusing, mixed messages, etc.Therefore, people will gravitate to those they feel are their local expertIf you think you know green, but your prospects believe others are more knowledgeable, you will find it difficult to use green to help your customers as well as using green to grow new customers5) WHY GO GREEN CLEANING?

5) WHY GO GREEN CLEANING?5.5) Differentiation

Customers want someone that can help develop a turn key program that will deliver the promised results easily and quickly

If they do not think you can they will find someone who can


5.6) Going Green is no more costly over the short term, and can mean savings over the long term as Green cleaning improves productivity

5) WHY GO GREEN CLEANING?5.6) No more costly and improves productivity

Green cleaning can help to improve IAQ

IAQ can improve worker productivity by more than thirty minutes per day. According to Stephen Ashkin, Those minutes might be saved by reducing the frequency of blowing a nose, rubbing an eye, or dealing with an allergen-induced headache, not to mention calls to doctors and pharmacies and time wasted discussing these maladies with coworkers.

5) WHY GO GREEN CLEANING?5.6) No more costly and improves productivity

This increase in productivity can translate into considerable savings. The cost of salaries and benefits in a Class A office building is approximately $150 per square foot, according to the Building Owners and Managers Association International. Even a conservative three-minute-per-day improvement in productivity, Ashkin says, can result in a savings of 75 cents per square foot for business owners


5.7) GREEN Buildings Saves Costs

First-Cost Savings:Streamlined permitting and approvalsReduced infrastructure costsConstruction waste disposalDownsizing of mechanical equipmentTax credits and other incentivesReduced Operating costs:EnergyWaterDurability and RepairsCleaning and MaintenanceReduced Waste



Health and Productivity Benefits:Improved HealthReduced AbsenteeismImproved Learning

Community Benefits:Reduced demand on Municipal Services



Environmental Benefits:Reduced Global Warming ImpactsMinimize Ozone DepletionReduced Resource Extraction ImpactsReduced Toxic EmissionsReduced Energy and Other Impacts of Transporting MaterialsReduced Contributions to Local & Regional Air PollutionReduced Local and Regional Water PollutionReduced Urban Heat IslandsProtection of BiodiversityIncreased Environmental Awareness



Social BenefitsSupport of Sustainable EconomicsSupport of Companies with Social Responsible Policies

6) IMPLEMENTING GREEN6.1) Cleaning Chemicals

The hazards of continuing to choose traditional cleaning chemicals are increasing risks to the health and safety of yourself, your cleaning staff and all building occupants. In addition, you are contributing to the widespread damage to the environment for future generations


In a recent survey of 32 facilities in Richmond, California, for250 janitorial products in use, the findings were:

7% should not be used as they could cause cancer or were very damaging to the environment56% require extreme care as the ingredients can cause blindness, severe skin damage, interfere with the endocrine system, or be absorbed through the skin or inhaled and subsequently cause damage to the blood, liver, kidneys, nervous system or a developing fetus


Where possible, use concentrated and closed dispensing systemsUse only Certified Green Seal (GS-37) or Environmental Choice Program (CCD-146, 147, 148, 104) where categories existIf no category, balance performance with exposure time and ability of the products to meet as many of the criteria of either Green Seal or Environmental Choice Programs. Make manufacturers prove their claims


That is the easiest, simplest and safest way for users to be sure that they are in fact using products PROVEN to be safer. Unless you have the time, chemistry background and receive all necessary info and 3rd party verification from the manufacturer, you are at the mercy of misleading and false claims, and can be held negligent


For all chemicals avoid / minimize the use of aerosols

Minimize atomizing chemicals

Use toggle top bottles or spray chemicals onto clothes

For more information on Green Cleaning Chemicals Review the PowerPoint Presentation Implementing Safer Cleaning Chemicals or the 3 Why brochures

6) IMPLEMENTING GREEN6.2) Micro Fiber

ClothsDust mopsDamp / Scrub mopsFinish mops

Reduces labor; up to 70%Increases performance; up to 6 timesCut chemical waste; up to 80%Reduces mop drag; and therefore fatigue

6) IMPLEMENTING GREEN6.3) Entrance Matting System/ Dirt Walk Off Mats

Stop dirt before it gets in the building and at the entrance ways80-90% of all dirt gets tracked in on feetSystem: - Outside/ Vestibule/ Entrance - Scrub / Scrub & Dry / DryAll pedestrian entrances, garage entrances, shipping & receiving areas, freight elevators, etc.Vinyl vs. Rubber choose rubber as it is felt vinyl uses manufacturing processes and produces components that are less safe for people and the environment

6) IMPLEMENTING GREEN6.4) Liners

Ensure correct sizeReduce useSelect correct material for taskHigh quality re-pro (pre & post production) for light dutyHigh alpha olefin (HAO) for heavy duty tasks (less raw material use, less energy to produce, less packaging, less material handling and transportation, and less impact on landfill sites)

6.5) Procedures, Training, Workloading and SchedulingIdeas/ConsiderationsDwell time, dilution rates (impact of over and under dilutions), correct product for task, temperature (hot vs. cold)Proper use of chemicals and equipmentClean areas based on traffic patternsAdequate dust mopping/vacuumingVacuum over dust mopping

6) IMPLEMENTING GREEN

6) IMPLEMENTING GREEN6.5) Procedures, Training, Workloading and SchedulingIdeas/ConsiderationsInventory of all chemicals on site & reviewVacuum/sweep outside by all entrance waysDeep clean to prevent the tracking of soilDo not use cleaning products or topical treatments that leave sticky residueWhere & how to empty dust mopsLook for ways to reduce exposures, reduce harsh products, identify inefficiencies

6) IMPLEMENTING GREEN6.5) Procedures, Training, Workloading and SchedulingConsider non-chemical cleaning opportunitiesSqueegees for glass & mirrorsMicro fiber to reduce chemical useMechanical snakes to open drainsSteam/vapor cleaningPressure cleaningWaterless urinals to reduce water use, use of harsh chemicals, energy savings, sewage treatmentInvest in proper procedural training and workloading. Consider day cleaning and team cleaning

6) IMPLEMENTING GREEN6.5) Procedures, Training, Workloading and SchedulingDevelop a Plan & Work the Plan Identify what and how to clean which areas how frequently

6) IMPLEMENTING GREEN6.6) Communication Stewardship - everyone needs to understand that this all have an impact on the facilities environment Internally & Externally Educate & Inform on what, why, how, benefits

6) IMPLEMENTING GREEN6.6) Communication Need to influence behavioral changes accept change give time (30-60 days) to prove it works ask for input ideas ask for all to help by being neat & tidy, not eating at their desks, keeping their personal space cleanable so that the cleaning staff can do their job, etc.

6) IMPLEMENTING GREEN6.7) Recycle Programs

PaperCansPlasticWet versus DryWater Energy ConservationEnergy ConservationReduction in Greenhouse Gas Emissions

Vacuums- CRI Green Label Program- Only use ones with high efficiency filters (HEPA)Floor Machines- Attachments to collect dust- Energy use- Noise level/noise pollution- Increased productivityEnhance Ergonomics

Extractors- Maximize moisture removal- Water conservation- Ability to heat waterDurability, Longevity, ROI, UptimeUse of post-consumer recycled content- carts, buckets, wringers,mop handles, recycling bins, etc.6) IMPLEMENTING GREEN6.8) Equipment & Custodial Hardware

6) IMPLEMENTING GREEN6.9) FiltersHEPA for vacsWhat about for the HVAC- proper ones- proper cleaning and/or replacement

6) IMPLEMENTING GREEN6.10) Paper Green Seal or ECP Certified = BEST If not, look at:- Post Consumer content (not just recycled or pre-consumer recycled) of 20%+ for toilet tissue and 40%+ for hand towels- processed chlorine free- larger rolls (versus small ones or folded)- touch free dispenser

6) IMPLEMENTING GREEN6.11) Ice Melters Effect on sidewalks, vegetation/landscaping, floors Application frequency Cheapest is not the most effective overall

6) IMPLEMENTING GREEN6.12) Pest Management Prevent pests from entering the building Manage food sources, moisture and nesting areas Eliminate or minimize entry at dock Keep all truck areas clean Use of toxic pest methods when necessary to eliminate pests Pre-notify occupants prior to application

6) IMPLEMENTING GREEN6.13) People with Special Needs Identify the building occupants with individual needs and sensitivities Develop a plan to address those needs Change products, procedures, cleaning schedules, frequencies as required

6) IMPLEMENTING GREEN6.14) Your Supplier = KEY They can assist in - product selection- trouble shooting- training- developing programs- implementing programs- bringing specialized resources to assist- offering lease or equal payment options- etc. They can provide the benefits of single source supply for all your Green components

6) IMPLEMENTING GREEN6.14) Your Supplier = KEY Going Green can be relatively easy to do Select a Partner Supplier that can make it easy for you based on your objectives, priorities, resources, etc. REMEMBER - going Green is more than just switching a couple of chemicals. It is a comprehensive program of integrated resources

6) IMPLEMENTING GREEN6.14) Your Supplier = KEY Pick a partner with PROVEN:

Experience- Full product offering Knowledge- Ability to train Resources- Commitment Added value

Start the GREEN journey and begin reaping the benefits to all

6) IMPLEMENTING GREEN10 StepsGoal= to develop and implement a program that creates the healthiest and productive facility possible for the cleaning workers, building occupants and visitors while at the same time minimizing adverse impacts on the environment.Program= must be comprehensive, integrated and tailored to the specific needs of the building and occupants, along with all the chemicals, tools and equipment used to maintain the facility, plus training, workplanning and loading in order to meet the goal

6) IMPLEMENTING GREEN10 StepsReach an Agreement- specifically what, when, how, etc.Build the Team- members from all stakeholders that are held responsible to get it doneConduct Baseline Surveys - need to know specifically where starting from- to include an inventory of existing cleaning chemicals, tools, equipment, etc- should also include appraisals of overall housekeeping quality, procedures, training, frequencies, and IAQ problems, complaint records, etc.

6) IMPLEMENTING GREEN10 StepsDevelop a Plan- set priorities, and determine what gets done whenGet Everyone on Board- important to have all parties included in the process, understanding how and why things are being done etc.Acquire Green Products and Equipment - chemicals - entrance matting - vacuums - micro fiber - etc.

6) IMPLEMENTING GREEN10 StepsTraining in Green Cleaning- opportunity for the adoption of learning the most up-to-date proceduresImplement the Plan, Products, Procedures- important to get things done, something/anything, not just spend time thinking and planningTake Responsibility- once initiated, ensure all management and staff responsible for cleaning and the building occupants and visitors share in the responsibility of maintaining to progress

6) IMPLEMENTING GREEN10 StepsCommunicate and Provide Feedback- vitalmeasure results and communicate them to allwhat gets measured and monitored gets done

7) CONCLUSIONS Going Green has proven over & over that there are many benefits Improved health & safety of the users of the products and the occupants & visitors to the building is the most important The benefits to the environment, the positive effect on overall long term cost, the potential increase in productivity, are other important benefits. And there are more

7) CONCLUSIONS

However, to effect change, it takes strong leadership and committed effort You can do it! There are plenty of resources to assist in the development of a plan and program. You need to provide the leadership and a committed effort to see the task completed Do not overestimate what you have - and underestimate the value of what you may gain - by giving up the old

Qs & As

Thank you for your time and consideration!

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Implementing Green Cleaning Comprehensive