Icd Callcenter Sap Pm v1.42

7/18/2019 Icd Callcenter Sap Pm v1.42

http://slidepdf.com/reader/full/icd-callcenter-sap-pm-v142 1/9

Interface Control Document for Helpdesk toSAP

1 | P a g e V e r s i o n 1 . 4

Document Change Log

List of Function

Issue Version Issue Date Pages affected Relevant information

1. 1!"#$"#1 $Return %utput from

&C'angeStatus(otification

)unction

1.* 4"1"#1 +41. ,-panded engt' )ield

Desc of )unction

&Create(otification to not

e-ceed 1+### C'aracters

and no more t'an # ines

. ,-pandeds engt' )ield

Desc of )unction

&C'ange(otification to

not e-ceed 1+###

C'aracters and no more

t'an # ines

1.4 #/"#"#1*

1. Add Column 0andator

)ield




2 | P a g e V e r s i o n 1 . 4

Function: ZCreateNotification

O os 3J G\

Description 2 d3Hf (otification

mmj )unction SAP )unction (ame e5Service(ame

1 (otification &6API7CR,A3,7(%3I)ICA3I%( &Create(otification

8ol9 (otification &6API7CHA(:,7(%3I)ICA3I%( &C'ange(otification

* 9 (otification 6API7A07(%3I)7:,37D,3AI &:etDetail(otification

4 8olwfl38S (otification &6API7(%3I)ICA3I%(7CH7S3A3 &C'angeStatus(otification

Input Parameter

Parameter(ame description ,-ample Mandatory)a-(um5er

SJ t

)a-qj

#1*;#11 (

orkCenter C%0P83,R <

Planner:roup 93#f5ll#99# ,# <

0o5ile(um5er =H3m#9####9#9(imi>#qj

#/;$?4*1# (

(otiHeader (otification Header <

(oti3pe 01 <

Re@uester(ame#=8#=8

+

DW##Re@uester (ame <

emailAddr 7 v v B,mail

sampleairportt'ai.co.t' (

3elep'oneqj

#1*4?$; <

Desc?3##S###9389#

E983# 1+4## fll#fl?ims IFmu #

8f30l G

)IDS s'oFs incorrect data<

mailto:[email protected]





| P a g e V e r s i o n 1 . 4

%utput

Parameter(ame description ,-ample

#8f'lll8fl=*#ra? ##9# 2 53##9 (otificationqj

11 1 !> *k " #$%% B 3J

1###9#9 2 9# )ield # 1#####9qj qj



n Sample

0 (otification ,dit :oto ,-tras ,nvironment Sstem Help

L M1 # 1 K K K 1 a :* :* 1 S* f D % # 1 H # 1 K n

Displa P0 (otification2 0aintenance Re@uest

ion N1###1#*

(% C%

0l (otification Header ON9Address for (otification

Reference o5ect 0alfunc tion+ 5 reakdoFn oca tion

nce o5ect

onal loc.

ment

m5l

t

ng

ription (otification Header

(ameRe@uester (ame

Searc' 3erms +

Searc' term 1"

Street Address..

Street"House num5er

criptionPostal Code"Cit

Countr

3ime Qone

O 3H 3'ailand O83C;

O

P% 6o- Address

P% 6o-

Postal Code

Compan postal code

er group

orkCtr

,# O l 1 11## O ,lectrical"0ec'ani

C%0P83,R " 11## computer appliancesCommunication +

rtment resp

n respons.

rted 5 A3A6AP1 0otif+ date

,nd Dates"

ed Start.#/.#11 O 11?212# O Prior it

ired ,nd 6reakdoFn

anguage

3elep'one

0o5ile P'one

,L0ail

Standard Comm.0et'od

Comments

PrevieF

3'ai %t'er comr

#1*;#;1 ,-tension

#/;$?4*1

#1*;#11

samplegmail.com

T





Function: ZChangeNotification

Description 2 (otification

Input Parameter


(oti(um &% > t 1###11?

)a-(um5er )a-qj

#1*;#11

orkCenter A3893ufui%m# ( C%0P83,R

Planner:roup ,#

0o5ile(um5er +H3#m"'###+'#9(imi>#

qj#/;$?4*1#

(otiHeader Ita938im9 (otification Header

(oti3pe 01

Re@uester(amef#='#9(imi>#

qj Re@uester (ame

emailAddr 7 v v B,mail

sampleairportt'ai.co.t'

3elep'oneqj

#1*4?$;

Desc?3##Si##938l>#. a; o' ll t #

E993# 1+4## fli#nFsims minu

# 8S3flVlG

)IDS s'oFs incorrect data

%utput


frnf'ifi=uflieras flnflf( 2 =H3dm=' (otificationqj

11 1 3> *k , ^Sll B 3J

l#n9#9 2 9# )ield # l#n9#9qj qj





n Sample

0 (otification ,dit :oto ,-tras ,nvironment Sstem Help

L M1 # 1 K K K 1 a :* :* 1 S* f D % # 1 H # 1 K n

Displa P0 (otification2 0aintenance Re@uest

ion N1###1#*

(% C%


Reference o5ect 0alfunc tion+ 5 reakdoFn oca tion

nce o5ect

onal loc.

ment

m5l

t

ng

ription (otification Header

(ameRe@uester (ame

Searc' 3erms +

Searc' term 1"

Street Address..

Street"House num5er

criptionPostal Code"Cit

Countr

3ime Qone

O 3H 3'ailand O83C;

O

P% 6o- Address

P% 6o-

Postal Code

Compan postal code

er group

orkCtr



rtment resp

n respons.

rted 5 A3A6AP1 0otif+ date

,nd Dates"

ed Start.#/.#11 O 11?212# O Prior it

ired ,nd 6reakdoFn

anguage

3elep'one

0o5ile P'one

,L0ail


Comments

PrevieF

3'ai %t'er comr

#1*;#;1 ,-tension

#/;$?4*1

#1*;#11

samplegmail.com

T





Function: Z&etDetai%Notification

O os 3J G\

Description 2 lu (otification1 'u 'u

Screen ,-ample

Input Parameter


(oti(um5er &% > t

1###11?

%utput


# (otif73pe 01

1 (otif7(o ####1###11?*

(otif7Date #11#/#*

* S'ort73e-t Header 3e-t

4 Plangroup ,#

? Ss7Status (%PR

$ Created76 A%3A6AP1

; C'anged7%n #11#/

/ Created76 A%3A6AP1

! Created7%n #11#/#*

1#ork Cntr C%0P83,R

11 Description test



Function: Zchange$tatusNotification

Description 2 (otification

Input Parameter


(oti(um5er (otification

V\I\

un 9

1#####!!!

(otiStatus A53890omsunl9 (%C%2llfl938

(%PR2 lllfl938

D)2 a n m n

%utput

Parameter(ame description ,-ample#8#3lllufll#n? #nfl#( 2 #853##9 (otification

qj

1F#nfl#( 2 U)alseU



Screen Sample

P% 6o- Address

P% 6o-

Postal Code

Compan postal codePrevieF

()L *+est,

DS2 'ttp2""1#.;4.1;.1#!"(otificationS"service.asm-;SD

3estPage 2 'ttp2""1#.;4.1;.1#!"(otificationS"testnotification.asp-

()L *-roduction,

()L : 'ttp 2""1#.;4.;.1*$"noti ficationFs"service.asm-

DD 2 'ttp 2""1#.;4.;.1*$"notificati onFs"service.asm-SD

3estPage 2 'ttp2""1#.;4.;.1*$"notificationFs"testnotification.asp-

(otification N1###1#*

(% C%


Reference o5ect 0alfunc tion + 5 reakdoFn ocation

Reference o5ect

)unctional loc.

,@uipment

Assem5l

Su5ect

Coding

Description (otification Header

(ameRe@uester (ame

Searc' 3erms +

Searc' term 1"

Street Address..

Street"House num5er

DescriptionPostal Code"Cit

Countr

3ime Qone

O 3H 3'ailand O83C;

O

JP0 (otification ,dit :oto ,-tras ,nvironment Sstem Help

K 1 L M1 # 1 K K K 1 a :% :* 1 S* f D % # 1 H # 1 K nl9=l Displa P0 (otification2 0aintenance Re@uest

Planner group

0ain orkCtr



Department resp

Person respons.

Reported 5 A3A6AP1 0otif+ date

Starts ,nd Dates"

Re@uired Start. #/.#11 O 11?212# O Priorit

Re@uired ,nd 6reakdoFn

anguage

3elep'one

0o5ile P'one

,L0ail


Comments

3'ai %t'er comr

#1*;#;1 ,-tension

#/;$?4*1

#1*;#11

samplegmail.com

T

http://10.74.17.109/NotificationWS/service.asmx?WSDL


http://10.74.17.109/NotificationWS/testnotification.aspx


http://10.74.27.136/notificationws/service.asmx



http://10.74.27.136/notificationws/service.asmx?WSDL



http://10.74.27.136/notificationws/testnotification.aspx










Documents

Icd Callcenter Sap Pm v1.42