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HostedCallCenterSuite
UnifiedTelecomHos/ng
LocatedinBelgium(Interna/onalclusteringpossible)
PoPofTier‐1carriers,operatorsandISP’s
24/7/365manned,securedandmonitored
Physicalsecurity:accessforauthorizedpeopleonly NetworkSecurity:mul/‐/eredfirewallinfrastructure(generalandapplica/on
specificprotec/on)
RemoteaccesstoHos/ngfacilitythroughportal(VPN)
AlertsviaemailandSMS
FullyRedundant:
U/litypower Internet(BGP4) Largestockofequipmentandcomponentsforimmediateswap
99,9%up/me
Majorfeatures
Inbound,OutboundandBlendedcallhandling
Outboundagent‐controlled,broadcastandPredic/vedialing
Web‐basedagentandadministra/veinterfaces
Abilitytohaveagentsoperateremotely
Integratedcallrecordingandretrieval
Three‐Waycallingwithintheagentapplica/on
ScheduledCallbacks:Agent‐OnlyandAnyone
Scalabletohundredsofseats
Real‐/meandsummaryreports
Hundredsofdetailedcallhandlingandagentop/onsandse_ngs
CustomerSiteRequirements
IPdevices&Peripherals:
Soaphones:ZoiperandZ‐Lite Hard/deskphones:SNOM&Linksys
Headsets:Sennheiser ATAforFax:LinksyswithG711Clearchannel
Computers:
500Mhzprocessor/256megram
webbrowserthatsupportsJavascript(Firefox1.0.6+/IE6+/Mozilla1.7+/Netscape8+/Opera8.5+).
Withasoaphone:1Ghzprocessorand512megram.
RequiredBandwidth:
One‐dircec/onal:88kbps(Voice)+3kbps(Callcenterwebportalconnec/on) Totalrequiredbandwidth:#ofagents*91kbps Highercompressioncodecspossible(upondemand)
*Listedbrandsandspecifica6onsarerecommenda6onsforop6malopera6on
Benefits
Nocontracts
Noac/vity,nocosts
Pre‐paid&Hostedlicensefees=costcontrol&predictability
24/7/365available,monitoredandsecured
Pay‐as‐you‐grow
Scalabletodemand
Opera/onalwithin48hours
Worldwideinwarddiallingavailability
1plamorm,1callcenter,mul/pleloca/ons
Nomaintenance,upgrade,depreca/on
Callcenter‐gradefunc/onali/esaccessible/manageableremotely
PossibilitytocouplewithUnifiedTelecom’shostedPBXservices
PricingStructure
Fullpre‐paid
Setupcost:15euro/seat(SIPaccount/seatincluded)
Transferabletonextperiodofopera/onwithalimitof3months
HostedCallcenterLicense:20euro/seat
Addi/onalseparatecharges(op/onal):
Inboundgeographicandtoll‐freenumbers
Callingminutes:compe//vewholesaleandpremiumrouteprices
HostedPBXfunc/onality:5euro/SIPclient(basic;VoIP)or10euro/SIPclient(Premium;UC)
1h/monthtechsupportincluded
*AllpricesareVATExclusive
[email protected].:+32.9.298.05.86Fax.:+32.9.298.05.87