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Hosted Call Center Suite

Unified Telecom Hosted Callcenter Suite 1

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Page 1: Unified Telecom Hosted Callcenter Suite 1

HostedCallCenterSuite

Page 2: Unified Telecom Hosted Callcenter Suite 1

UnifiedTelecomHos/ng

  LocatedinBelgium(Interna/onalclusteringpossible)

  PoPofTier‐1carriers,operatorsandISP’s

  24/7/365manned,securedandmonitored

  Physicalsecurity:accessforauthorizedpeopleonly  NetworkSecurity:mul/‐/eredfirewallinfrastructure(generalandapplica/on

specificprotec/on)

  RemoteaccesstoHos/ngfacilitythroughportal(VPN)

  AlertsviaemailandSMS

  FullyRedundant:

  U/litypower  Internet(BGP4)  Largestockofequipmentandcomponentsforimmediateswap

  99,9%up/me

Page 3: Unified Telecom Hosted Callcenter Suite 1

Majorfeatures

  Inbound,OutboundandBlendedcallhandling

  Outboundagent‐controlled,broadcastandPredic/vedialing

  Web‐basedagentandadministra/veinterfaces

  Abilitytohaveagentsoperateremotely

  Integratedcallrecordingandretrieval

  Three‐Waycallingwithintheagentapplica/on

  ScheduledCallbacks:Agent‐OnlyandAnyone

  Scalabletohundredsofseats

  Real‐/meandsummaryreports

  Hundredsofdetailedcallhandlingandagentop/onsandse_ngs

Page 4: Unified Telecom Hosted Callcenter Suite 1

CustomerSiteRequirements

  IPdevices&Peripherals:

  Soaphones:ZoiperandZ‐Lite  Hard/deskphones:SNOM&Linksys

  Headsets:Sennheiser  ATAforFax:LinksyswithG711Clearchannel

  Computers:

  500Mhzprocessor/256megram

  webbrowserthatsupportsJavascript(Firefox1.0.6+/IE6+/Mozilla1.7+/Netscape8+/Opera8.5+).

  Withasoaphone:1Ghzprocessorand512megram.

  RequiredBandwidth:

  One‐dircec/onal:88kbps(Voice)+3kbps(Callcenterwebportalconnec/on)  Totalrequiredbandwidth:#ofagents*91kbps  Highercompressioncodecspossible(upondemand)

*Listedbrandsandspecifica6onsarerecommenda6onsforop6malopera6on

Page 5: Unified Telecom Hosted Callcenter Suite 1

Benefits

  Nocontracts

  Noac/vity,nocosts

  Pre‐paid&Hostedlicensefees=costcontrol&predictability

  24/7/365available,monitoredandsecured

  Pay‐as‐you‐grow

  Scalabletodemand

  Opera/onalwithin48hours

  Worldwideinwarddiallingavailability

  1plamorm,1callcenter,mul/pleloca/ons

  Nomaintenance,upgrade,depreca/on

  Callcenter‐gradefunc/onali/esaccessible/manageableremotely

  PossibilitytocouplewithUnifiedTelecom’shostedPBXservices

Page 6: Unified Telecom Hosted Callcenter Suite 1

PricingStructure

  Fullpre‐paid

  Setupcost:15euro/seat(SIPaccount/seatincluded)

  Transferabletonextperiodofopera/onwithalimitof3months

  HostedCallcenterLicense:20euro/seat

  Addi/onalseparatecharges(op/onal):

  Inboundgeographicandtoll‐freenumbers

  Callingminutes:compe//vewholesaleandpremiumrouteprices

  HostedPBXfunc/onality:5euro/SIPclient(basic;VoIP)or10euro/SIPclient(Premium;UC)

  1h/monthtechsupportincluded

*AllpricesareVATExclusive

Page 7: Unified Telecom Hosted Callcenter Suite 1

[email protected].:+32.9.298.05.86Fax.:+32.9.298.05.87