International Conference on ASEAN MRA on TPJakarta, Indonesia 8 August 2016

I GUSTI PUTU LAKSAGUNAChairman of ATPMC

President of NTPB Indonesia

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2

OUTLINE

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• Tourism Professionals are not regulated professions (non-licensed)

• Some Member States have difficulties in fulfilling available job opportunities for low-middle level position

• Mobility of tourism professionals is already in existence

• There is no common standards for those tourism professionals

• Tourism professionals still require training in the workplace

• Some Member States do not have the infrastructure (hardware and software) required

The decision of the Bali Concord II adopted at the Ninth ASEAN Summit held in 2003 in Bali, Indonesia calling for completion of Mutual Recognition Arrangements for qualificationsin major professional services by 2008;

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(MUTUAL RECOGNITION ARRANGEMENT)

Mutual Recognition Arrangements are arrangements between two or more parties to mutually recognise or accept some or all aspects of one another’s conformity with

assessment results

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1. Engineering Services (signed: 9 December 2005, Kuala Lumpur)

2. Nursing Services (signed: 8 December 2006, Cebu)

3. Architectural Services (signed: 19 November 2007, Singapore)

4. Surveying Qualifications (signed: 19 November 2007,

Singapore)

5. Accountancy Services (signed: 26 February 2009, Cha-Am)

6. Medical Practitioners (signed: 26 February 2009, Cha-Am)

7. Dental Practitioners (signed: 26 February 2009, Cha Am)

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� Engineering Services refers to the activities covered under Central Product Classification (CPC) Code 8672

� Recognition, Qualifications and Eligibility

� completed an accredited engineering degree

� possess a current and valid professional registration or licensing certificate

� acquired practical and diversified experience of not less than seven (7) years after graduation

� in compliance with Continuing Professional Development

� obtained certification from the Professional Regulatory Authority

Member

States

Member

States

Member

States

Member

StatesMember

States

ASEAN MRA on Tourism

Professionals

� The ASEAN Mutual Recognition Arrangement (MRA) on Tourism Professionals was signed by the ASEAN Member States on November 09, 2012.

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Process of MRA TP Development

� To facilitate mobility of TourismProfessionals; and

� To exchange information on best practices in competency-based education and training for Tourism Professionals and to provide opportunities for cooperation and capacity building across ASEAN Member States.

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Benefits of MRA on Tourism Professionals

• Facilitate mobility of tourism professionals based on the tourism competency qualification/ certificate

• Enhance conformity of the competency based training/education

• Skills recognition

• Improve the quality of tourism human resources (graduates are ready to work in the industry)

• Enhance the quality of tourism services

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REGIONAL LEVEL

1. The ASEAN Tourism Professional Monitoring Committee (ATPMC)

2. The ASEAN Tourism Professional Registration System (ATPRS)

NATIONAL LEVEL

1. The National Tourism Professional Board (NTPB)

2. The Tourism Professional Certification Board (TPCB)

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Consist of ASEAN National Tourism Organizations (NTOs) and appointed

representatives from the National Tourism Professional Boards(NTPBs)

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refers to a web-based facility to disseminate details regarding the list of Foreign Tourism

Professionals duly certified

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1. Registration of Stakeholders

2. Match Maker Platform

3. Repository of database and references

4. E-learning platform

5. Source revenues for the Regional Secretariat

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Member State

Member StateMember State

Member State

Member StateMember State

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• Tourism Professionals

• All direct stakeholders (Existing)

�NTOs

�ATPMC

�NTPB

�TPCB

�Master Trainer

�Master Assessor

�Tourism Professionals

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• Regional Secretariat – to be established in 2015

• Training providers including schools and training

institutions – subject to accreditation or guidelines

• Certification bodies/organisations – subject to

accreditation or guidelines

• Trainers

• Assessors

• Tourism Industries

refers to the Board for Tourism Professionals which shall be composed of representatives from the public and private sectors including the academia and other relevant tourism stakeholders, to be determined by the respective ASEAN NTOs

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refers to the government board and/or agency authorised by the government of each ASEAN Member State primarily responsible for the assessment and certification of Tourism

Professionals.

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The qualification of a Foreign Tourism Professional may be recognised by other ASEAN Member States, and if such qualification is recognised, he/she may be eligible to work in a host country provided that he/she possesses a valid tourism competency certificate in a specific tourism job title as specified in the ACCSTP, issued by the TPCB in an ASEAN Member State.

The eligibility to work in a host country will be subjected to prevailing domestic laws and

regulations of the host country.

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� ASEAN member States acknowledge that therecognition of competencies in qualifications,attained through training, education and workexperience, shall be the key principal in mutualrecognition.

� The ASEAN Member States are encouraged to

apply the ACCSTP and CATC

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Member StatesMember StatesMember States

REGIONAL REFERENCES

ASEAN Common Competency Standards For

Tourism Professional (ACCSTP)

Common ASEAN Tourism Curriculum (CATC)

Regional Qualification Framework and

Recognition System (RQFRS)

Toolboxes

ASEAN Tourism Qualification Equivalence Matrix

(ATQEM)*

Member States Member States Member States

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�ACCSTP (ASEAN Common Competency Standard

for Tourism Professional Standards) refers to theminimum requirements of competency standards inhotel and travel services which aim to upgradetourism services and facilitate the development ofthis Arrangement between ASEAN Member States

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ASEAN Common Competency Standards Framework for Tourism Professional

Division 1 – Hotel Services

Primary

Labour

Division

Item Secondary

Labour

Division

(JIN)

Job

Titles

Item

Competency Standards

HOTEL Core Competencies

1.

2.

3.

Work effectively with colleagues and customer

Work in a socially diverse environment

Etc.

1.1 FO Generic Competencies

1.

2.

3.

Communicate effectively on the telephone

Promote hospitality product and services

Etc.

1.1.1 FO

Mgr

Functional Competencies

1.

2.

3

Manage quality customer/guest services

Prepare and monitor operational budgets

Etc.

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1. Hotel Services

Front Office1. Front Office Manager2. Front Office Supervisor3. Receptionist4. Telephone Operator5. Bell Boy

House Keeping6. Executive Housekeeper7. Laundry Manager8. Floor Supervisor9. Laundry Attendant10. Room Attendant11. Public Area Cleaner

1. Hotel Services

Food Production12. Executive Chef13. Demi Chef14. Commis Chef15. Chef de Partie16. Commis Pastry17. Baker18. Butcher

Food and Beverage Service19. F&B Director20. F&B Outlet Manager21. Head Waiter22. Bartender23. Waiter

32 JOB TITLES IN ACCSTP FRAMEWORK

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32 JOB TITLES IN ACCSTP

2. Travel ServicesTravel Agencies24. General Manger25. Assistant General Manager26. Senior Travel Consultant27. Travel Consultant

Tour Operation28. Product Manager29. Sales and Marketing Manager30. Credit Manager31. Ticketing Manager32. Tour Manager

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RTO No. 3045

CRICOS No 01505M

Cert

II

Cert

III

Cert

IV

Diploma Advanced

Diploma

Sub-Total

Food and Beverage

Service

2 2 3 1 1 9

Food Production 2 3 3 1 1 10

Front Office 1 1 1 1 1 5

Housekeeping 1 1 1 1 1 5

Tour Operation 2 3 4 2 1 12

Travel Agencies 3 3 3 1 1 11

Total 52

Overview of 52 qualifications

The following table provides an overview of the qualifications currently

provided for under the Framework matched against Labour Divisions – please

note these qualifications were correct at the time of writing but are subject to

change as the Project is implemented:

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Certificate II in Front Office

(Guest Services)

Certificate III in Front Office

(Guest Services)

Diploma of Front Office

(Supervision & Administration)

Advanced Diploma of Front Office (Management)

Front Office Qualifications at a Glance

Certificate IV in Front office

(Supervision)

Certificate IV in Front Office

(Guest Services)

1

2

3

4

5

Advanced Diploma

C & G Competencies

(8 + 3 units)

+ F Competencies

(6 + 3 + 6 +5 +7 units)

Diploma

C & G Competencies

(8 + 3 units)

+ F Competencies

(6 + 3 + 6 +5 units)

Certificate IV

C & G Competencies

(8 + 3 units)

+

F Competencies

(6 + 3 + 6 units)

Certificate III

C & G Competencies

(8 + 3 units)

+

F Competencies

(6 + 3 units)

Certificate II

C & G Competencies

(8 units)

+

F Competencies

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Target number of ASEAN Tourism Professionals

(ATP) indicated by Member States

CATC (Common ASEAN

Tourism Curriculum) refers to the common curriculum for ASEAN Tourism Professionals as mutually agreed upon by the ASEAN Tourism Ministers upon recommendation by the ASEAN NTOs

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Line Staff

Supervisors

Managers & Senior Managers

Advanced Diploma

Diploma

Other higher

Education

Qualifications

(Regional Qualification Framework and Skills Recognition System)

Certificate II Certificate II

Certificate IV

Certificate III

Certificate IV

Certificate III

Certificate II

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• Structured but flexible

– With clearly defined levels of qualifications : 5 levels across 6 labour divisions

– Curriculum and Qualifications are mapped with job functions and levels.

Cert II

Cert III

Cert IV

Diploma

Advanced

Diploma

Time (approx)

Increa

sed co

mp

etencies

3 mths 6mths 1 yr 1.5 yr 2 yr

Competencies increased by adding more functional competencies and

core and generic competencies

Focus on competencies, not program duration

CATC & RQFSRS – Design Principles

Framework Level Level Indicator

Level 5 : Advanced Diploma

Sophisticated, broad and specialised competence with senior management skills

Technical, creative, conceptual or managerial applications built around competencies of either a broad or specialised base and related to a broader organisational focus.

Level 4 : Diploma Specialised competence with managerial skills

Assumes a greater theoretical base and consists of specialised, technical or managerial competencies used to plan, carry out and evaluate work of self and/or team.

Level 3 : Certificate IV Greater technical competence with supervisory skills

More sophisticated technical applications involving competencies requiring increased theoretical knowledge, applied in a non-routine environment and which may involve team leadership and management and increased responsibility for outcomes.

Level 2 : Certificate III Broad range of skills in more varied context and team leader responsibilities

Skilled operator who applies a broad range of competencies within a more varied work context, possibly providing technical advice and support to a team including having team leader responsibilities.

Level 1 : Certificate II Basic, routine skills in a defined context

A base operational qualification that encompasses a range of functions/activitiesrequiring fundamental operational knowledge and limited practical skills in a defined context.

LEVELS OF INDICATORS

Training Mechanism

Master Trainer

National Trainer

Trainee/Student (Tourism

Professionals)

Master Trainer Toolbox

National Trainer Toolbox

Toolboxes

(242 CS)

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Regional

National

Institution

Assessment Mechanism

Master Assessor

National Assessor

Trainee/Student (Tourism

Professionals)

Master Assessor

Toolbox

National Assessor

Toolbox

Toolboxes

(242 CS)

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Regional

National

Institution

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• Self-declaration (Country level)

• Standardized/Quality Assurance

• Structured

• Well documented (Registration)

• Flexible

Schematic Outline of ASEAN MRA

on Tourism Professional Mechanism

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“By 2025, ASEAN will be a quality tourism destination offering aunique, diverse ASEAN experience, and will be committed toresponsible, sustainable, inclusive and balanced tourism development,so as to contribute significantly to the socio- economic well-being ofASEAN people.”

(ASEAN Tourism Strategic Plan)

To work towards the vision for ASEAN tourism over the next decade, itwill be necessary to complete and continue existing initiatives such asthe marketing of ASEAN as a single destination, implementation of the

ASEAN tourism standards, and implementation of the ASEAN Mutual Recognition Arrangement on Tourism Professionals(MRA-TP); ............................................................................................

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The supervision of the design, implementation and monitoring and evaluation of regional tourism programs and projects will continue to be undertaken at the regional level. The ASEAN Tourism Ministers will continue to provide the policy framework and direction, while the ASEAN NTOs shall continue to serve as the executing body to implement the ATSP 2016-2025 through four Committees:

• The ASEAN Tourism Competitiveness Committee• The ASEAN Sustainable and Inclusive Tourism Development

Committee• The ASEAN Tourism Resourcing, and Monitoring and Evaluation

Committee• The ASEAN Tourism Professional Monitoring Committee

ASEAN Tourism Ministers and ASEAN NTO’s

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Strategic Action Activities

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REVIEW OF ATSP 2011-2015 STATUS

ASEAN Quality Tourism Working Group (QTWG)

The QTWG is responsible for enhancing the quality of services,

facilities and human resources in the region. The Working Group is

primarily responsible for developing standards, ensuring third-party

certification, identifying new areas for standards development and

providing inputs into ASEAN human resource development.

The QTWG has already completed a substantial part ofits program covering :

(i) the development of standards and certification processes forGreen Hotels, Home-stay, Toilets, spas, security and safety,clean tourist cities, community based tourism and MICE venues;

(ii) enhancing the ability of ASEAN tourism to address climate

change including the development of baseline data, and a work

plan of activities to contribute to climate change mitigation; and

(iii) development of an ASEAN tourism humanresources plan.

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