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Human and Institutional Capacity Development Project in Rwanda (HICD-R)
CORE TEAM KM WORKSHOP
February 26, 2015
Delivered by Courtney Roberts
Human and Institutional Capacity Development Project in Rwanda (HICD-R)
Agenda
• Welcome to the Core Team• What Skills are Required for KM?• Envisioning the Future State• Some KM Concepts and Tools
After Action Review
Peer Assist
Smart Lesson
Taxonomy
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Human and Institutional Capacity Development Project in Rwanda (HICD-R)
KM Skills Required by Core Group
• Strategic & Business Skills: Includes business planning, industry knowledge, strategic thinking, leadership, and organizational skills.
• Management Skills: Includes business processes, people management, process mapping, team building, and measurement.
• Intellectual & Learning Skills: Includes problem solving, mentoring, conceptual thinking, being analytical, and the ability to deal with ambiguity.
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Human and Institutional Capacity Development Project in Rwanda (HICD-R)
KM Skills Required by Core Group
• Communication and Interpersonal Skills: Includes listening, negotiation, marketing, influencing, and mentoring.
• Information Management Skills: Includes codification, content management, information processes, taxonomies, and IT applications.
• Information Technology Skills: Includes database management, information architecture, programming, software applications such as website analytics, and workflow.
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Human and Institutional Capacity Development Project in Rwanda (HICD-R)
KM Entry Points
• Leverage support from management• Encourage organizational / individual behavior
change • Train cadre of KM champions / Core Team• Ensure KM process is in place and used• Provide adequate tools to capture explicit and tacit
knowledge and adequate time and opportunity to gather collective knowledge
• Utilize Core Team to build out KM capacity
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Human and Institutional Capacity Development Project in Rwanda (HICD-R)
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Human and Institutional Capacity Development Project in Rwanda (HICD-R)
Envision the Future State: Results of the Self Assessment
Key Competencies• KM Strategy• Leadership Behaviors• Networking• Learning (before, after, during)• Capturing Knowledge
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Path Toward Improvement• Mission, Vision, Framework• Culture and Ownership• Communication and Collaboration• Tools and Techniques• Structures and Systems
Human and Institutional Capacity Development Project in Rwanda (HICD-R)
KM Strategy:
• Establish Mission, Vision, and Framework• Implement through Core Group
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Leadership Behaviors:
• Build Organizational Culture to Enable Learning• Incorporate KM in Employee Action Plans
Human and Institutional Capacity Development Project in Rwanda (HICD-R)
Networking: Collaboration Mechanisms
• Shared Calendars• Email Chat• Communities of Practice• Social Technologies
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Learning (before, during, and after): Tools and Techniques
• Peer Assists• After Action Reviews• Smart Lessons
Human and Institutional Capacity Development Project in Rwanda (HICD-R)
Capturing Knowledge: Structures and Systems
• Taxonomy• Shared Network Drives
– Consistent use of common organization– Assigned liaison person– Set up matches website and paper filing system
• EDMS– Support roll out
• Databases– Develop business requirements and coordinate development of
systems with similar goals
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Human and Institutional Capacity Development Project in Rwanda (HICD-R)
Taxonomy
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Purpose: Method of classifying and indexing “things”
Origin: Modern times=Carl Linnaeus
Implementation tips:• Analyze content and assets• Use categories and subcategories• Focus on how users want to access “things”• Be collaborative: co-develop and test with users• Govern vocabulary and apply consistently
Human and Institutional Capacity Development Project in Rwanda (HICD-R)
After Action Review
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Human and Institutional Capacity Development Project in Rwanda (HICD-R)
After Action Review
Purpose: Support learning after doing through reflection
Origin: US Army technique developed in the 1970s
Implementation tips:• Conduct immediately• Focus on leader, team, and individual performance• Should be facilitated• Maintain an open and blame-free climate • Link to training• Record learnings
Reference: Collison C. and Geoff Parcell G. (2001, 20014) Learning to Fly.
Learn more: http://usaidlearninglab.org/library/after-action-review-aar-guidance-013
Human and Institutional Capacity Development Project in Rwanda (HICD-R)
Peer Assist
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Purpose: Support learning before doing through consultation
Implementation tips:• Invite peers with implementation experience• Focus on real task or technical challenge • Spend 45-90 minutes• Include facilitator and notetaker• Convert notes into summary guidance
Reference: Collison C. and Geoff Parcell G. (2001, 20014) Learning to Fly.
Learn more: https://www.youtube.com/watch?v=ObmQyW3EiiE
http://www.fao.org/elearning/course/FK/en/pdf/trainerresources/PG_PeerAssist.pdf
Human and Institutional Capacity Development Project in Rwanda (HICD-R)
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Human and Institutional Capacity Development Project in Rwanda (HICD-R)
Smart Lesson
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Purpose: Promote learning through analysis of lessons
Origin: World Bank Group began in the 1990s
Implementation tips:• Target both internal and external audiences• Incentivize staff to develop and encourage co-authorship• Keep to maximum of four pages• Include photos and journalistic writing style
Reference: http://smartlessons.ifc.org/smartlessons/index.html
