-
7/26/2019 HTTTQL case study 5.1
1/15
Case study:knowledgemanagement and
collaboration attata consultingservicesUN TR TRI THC !" #$
C%N&
(I C)N& T* T+ !,N -CH !. TNH
0
-
7/26/2019 HTTTQL case study 5.1
2/15
0
Tm tt Case StudyTCS Cung cp cc dch v phn mm Cng ty con ca tp on
Tata C hn 10!000 chuy"n g#a t$ vn %T t
'( )u*c g#a! +,m 1--. )u/n t t# thc 2345 $6c
g#7# th#8u tong TC9! +,m 1-- :# ng; chuy"n v 2345
at>?oup@a>A5 $6c hBnh thnh!
+hn v#"n c thD tuy cp vo Eho E#Fn
thc nGm tong my ch cng ty v ch#nhnh thng )ua m&ng n:# H:!
TIch J;y $6c nh#u E#Fn thc n"n Ky dLng $6c Eh/ n,ng h#Du $6c
Ehch hng Jm thF no D phc v Ehch hng thng )ua v#8c t$ vn vtong cc
JMnh vLc ch#Fn J$6c Ehc!
-
7/26/2019 HTTTQL case study 5.1
3/15
Ni dung1! ?#7# th#8u cng ty t$ vn dch v phn mm Tata 2TC95
N! Ou/n t t# thc 2345 tong TC9
'! P#8u )u/ h8 th*ng )u/n t t# thc mang J cho TC9
.! Cc cng c c:ng tc tong TC9
Q! 9L pht t#Dn ca h8 th*ng )u/n JR t# thc tong TC9
-
7/26/2019 HTTTQL case study 5.1
4/15
1.Gii thiu cng ty dch v t vn Tata (TCS
c thnh lp vo nm 1968.
C t S t 4umHa#U 4ahaaShta
V cng ty t$ vn dch v C+TT J7n nht chuW!
Cng ty cung cp m:t Jo&t cc dch v Hao gXmc/ t$ vn E#nh doanhU
cng ngh8 thng t#nU )uytBnh E#nh doanh 2YZ[5U c S h& tngU v
E\thut!
C hn 10!000 chuy"n g#a t$ vn %T t '()u*c g#a!
+h#8m v] ?#^p Ehch hng &t $6c mc t#"uE#nh doanh ca h_ HGng
cch cung cp nh`ngSng t&oU t$ vn t*t nhtU g#/# php v dch
vC+TT!
-
7/26/2019 HTTTQL case study 5.1
5/15
!. "#$% T&' T& T)*C (+, T&-%G TCS
Thu thpt# thc
V$u t`t# thc
Zh H#Fnt# thc
bngdng t#
thc
-
7/26/2019 HTTTQL case study 5.1
6/15
Thng )ua cc dL n H tong nh#u JMnh vLc cho Ehchhng t"n ton thF
g#7# nh$ Y/o h#Dm ?U e tF ?UP>@J>tt ZacEadU Zud>nt#aJU +gn
hng 9tandadChat>>dU vv
Th$ng Kuy"n hon # v tI ca cc nhn v#"n tf H:phn ny )ua H: phn Ehc
v :ng hn J tong tpon Tata!
3huyFn EhIch nhn v#"n tham g#a t chc H"n ngo#nh$ % v >m v g#y
Kc nhn!
-
7/26/2019 HTTTQL case study 5.1
7/15
Zht trin cc kho khc nhau v c s !" li#u $
lu tr" ki%n th&c nh C S t# thc '()as*s+ ,h vi#n ti s-n )uy
tBnh 2ZVS5 ltimati/ 3no@0a/
-
7/26/2019 HTTTQL case study 5.1
8/15
Jt#mat#K m:t tang @>H dLa t"n cng thng t#n #8nti )u/n JR t#
thcj
Zh#"n h_p Zop>J ] tp h6p nh`ng nhn v#"n c ckngS thIch
P_p mlt tLc t#Fp v tao # E#Fn thc t#Fn : dLn!
ay< >ma#J Hao gXm cc mo E\ n,ng E\thutU Eh# n#8m holc con
ng$# $6c ch#a Sqtong t chc hng ngy!
-
7/26/2019 HTTTQL case study 5.1
9/15
+hn v#"n c thD tuy cp vo Eho E#Fn thc $6c t/#
J"n t"n cc my ch ca cng ty v ch# nhnh thng)ua m&ng n:#
H:!
4_# ng$# n"n tuy cp vo @>HS#t> ca TC9 D tham
Eh/o v tBm h#Du Jm thF no cng ty c thD tIch J;y cc
E#Fn thc v khch hn23 th4 tr5n23 pht trin h#
thn2 v c7n2 n2h# tron2 nh`ng n,m )ua!
bngdng t#
thc
-
7/26/2019 HTTTQL case study 5.1
10/15
. S/ 0ht t2i3n c4a h th5ng 6u7n 89t2i th:c t2;ng TCS
1--. 34 $6c g#7# th#8u tong TC9 1-- :# ng; chuy"n g#a 34
=Copoat> ?oup@av>A $6c hBnh
thnh! ?#`a n,m 1--- g#7# th#8u thI ngh#8m 34!
+hn v#"n c thD tuy cp vo Eho E#Fn thc my ch ca cng tyv ch# nhnh
thng )ua m&ng n:# H:! 3ho E#Fn thc 3HaS>S ] J$u t` t"n
m&ng n:# H: Zoc>SS SS>t V#Ha#>S 2ZV5 ] J$u t` t"n
m&ng n:# H: ZV v ()as*s $c sp nhp vi ltimati/J$u t` t"n
m&ng
ton cu! Zht t#Dn h8 th*ng )u/n t t# thc 3no@maK
-
7/26/2019 HTTTQL case study 5.1
11/15
-
7/26/2019 HTTTQL case study 5.1
12/15
B. Cc cng c cng tc t2;ng TCS
EnFinit; )ao 2Gm
+hsn t#n nhanh 2%45
#8n tho %Z v P:# ngh v#d>o
YJog v #E# E!*aHtorm
,EI
0;Hit* P8 th*ng uStSE
-
7/26/2019 HTTTQL case study 5.1
13/15
@Di EchF 3hsc phc $6c SL Ehc H#8t v v,n ha v g#_ng n#
g#`a cc v,n phwng ngo# n$7c v tong a ph$ng!
Tp on tuyn thng c thD ho&t :ng N' g# Dpht Sng t#n tc n:# H:
Fn tt c/ cc v,n phwng caTC9 t"n ton thF g#7#
Ch# phI # J v v#xn thng g#/m '0 phn t,m v phn t,m t$ng ng!
Cc cng c Ehc c/# th#8n SL h6p tcU g#ao t#Fp vch#a Sq E#Fn thc
g#`a cc nhn v#"n!
-
7/26/2019 HTTTQL case study 5.1
14/15
3Ft Jun
-
7/26/2019 HTTTQL case study 5.1
15/15
C3m 4n c5 v6 c3cb7n 89 c;
