HR Studio Demo ScriptRevised KSE 04/10/2015
DM SCRIPTINTRODUCTONHello this is (your full name) with HR
Studio.My company requested> that I contact you personally. I
appreciate you taking my call. We specialize in providing companies
like yours a way to streamline payroll, benefits and employee
onboarding, tracking work schedules, vacations and availability. To
determine> if your company can benefit from our HR software, I
just need to verify some information if you dont mind.
PROBES How many full-time employees do you currently have? (If
less than 3 employees exit out) Do you process your payroll
in-house? If not, who processes your payroll? Please share with me
if your company offers your employees benefits, such as group
health insurance? If no > are you considering implementing a
benefits group health insurance plan for your employees anytime in
the near future? If no> exit out of call. If yes> continue
with script. If you were provided with an HR and benefits platform
that offered everything you needed in one system and it was user
friendly, saved time and it cost you absolutely nothing to have it,
how open are you to review such a platform?
Thank you for sharing this information with me.BENEFITSWe
provide companies like yours with an HR software that gives you a
single place to manage your payroll, benefits, and HR tasks. It
doesnt require any installation and you can access it online from
anywhere in the world. It also automatically takes care of all the
administrative HR headaches you dont want to deal with, like health
insurance enrollments for new employees, payroll deductions and
much more. No more spreadsheets and paper-files!You may be
wondering why we offer this software at no cost; we can do this
simply because your benefits provider compensates us by
administering your existing benefits package. There is no
subscription, no contract, and no fees to you; nothing
changes.everything stays exactly the same as you are now. The only
change, but doesnt affect you whatsoever, is HR Studio becomes your
agent of record of your current benefit package.
CLOSEWe dont expect you to be excited just yet about our
software without at least doing a quick demo for you and to answer
any questions you may have. Therefore, I would like to set up a
quick demo at a time convenient for you to go over how easy HR
Studio is to integrate into your current systems. Would that be all
right with you. (Assumptive) (if no go to Rebuttals, if yes go to
Post Close)
I have availability during the mornings and afternoons in the
next couple of days, what time of the day is best for you? (Narrow
down a day and time it must be scheduled) (Get an alternative
number if possible and an extension number)
POST CLOSEI want to thank you for allowing us the opportunity to
demo our HR Studio platform. Our representative will contact you on
(day, date and time) to show how HR Studio can benefit your company
and streamline your internal HR systems. Do you have any further
questions at this point?
QUESTIONS YOU CANT ANSWERI will make a note of that and be sure
our representative will address that on (day and time of apt). In
the meantime you have a very pleasant rest of your day!
HOW DO YOU GET PAID?We get compensated by administering your
benefits package. So there is no subscription, no contract, and no
fees to you whatsoever. You can stay with your current provider and
we become your agent of record of your current benefit package.
With our seamless and paperless platform we help administer your
benefits to employees in a convenient format. Also, as your agent
of record, your current carrier (use the name of the carrier when
you have that info) will pay us a fee to administer your current
benefits. We are not a traditional broker that pockets that fee, HR
Studio uses a portion of that fee to reinvest in our platform that
we allow our customers to use as a value added service again at no
cost to you. Additionally, HR Studio is rapidly become one of the
largest insurance brokers in the United States and we are licensed
in all 50 states. This allows us to, when you ask us to, more
effectively negotiate rates on your behalf.
Does that make sense? (Wait for a response)
WHO IS HR STUDIO?HR Studio has offices in US, Canada, and in
Europe; and we are expanding. We have over a decade of software
development experience, with millions of users. We have HR
professionals with many fortune 500 companies. If you have
employees, we can help.
Im Not Interested After BenefitsI appreciate you letting me know
that. What are some of our concerns? (address the real issue)
Im Not Interested Before ProbesI respect that. However, if we
can offer you a way to streamline your payroll, your employee
benefits and onboarding, track employees work schedules, vacations
and availability and it was at no cost to your company to have this
software, would you allow me a few minutes the opportunity to show
you how? (YES) Thank you. To accomplish this, I just need to ask
you a couple of quick questions if you dont mind.
Im Busy (before Probes)I respect that. Why dont I call you back
in about an hour would that be all right with you. (Assumptive)
Im Busy (In the Close)The demo wont take up to much of your time
and you will certainly be impressed with what it can doWhy dont we
schedule a time when you are not busy, how about next week on
Monday or Tuesday how does that sound?
Not Interested After 2 AttemptsI want to thank you for your time
and allowing me to share the benefits of our software. Would it be
ok with you if I emailed you some information in the event you feel
this is something you might consider in the future?Yes: Thank you I
appreciate that. (Get email address and close off)No: Thank you
again you have a wonderful rest of you day.
Im Not Comfortable With You Being The Agent of Record/I Dont
Know YouI respect that. We are not asking you to make any decisions
at this time. We just want you to see how our software will make
your life easier when dealing with any sort of HR tasks. If you are
impressed, our hope is that we can offer the software to you but of
course we want you to feel comfortable with us. We are licensed in
50 states and have been servicing fortune 500 companies for many
years. As I mentioned before, nothing changes for you, you will
still continue with your current provider unless you decide you
want to compare rates we can do that for you too. We save you time,
money and hassles and it costs you nothing.
Close: Why dont we do this, lets just show you the software,
then please ask all the hard questions to our representative and if
you are not satisfied with what we have to offer then no harm done.
Does that sound fair enough?
I Need To Talk It Over With My Partner/Boss:Of course if you are
going to make any decisions, but at this time we are not expecting
you to. What I suggest is that we demonstrate the software to both
of you, to anyone you want to be included during this time. Then
please ask all the hard questions to our representative and if you
are not satisfied with what we have to offer then no harm done.
Does that sound fair enough?
