HPSM Operator-Agent Request Form for-HP-Only

8/9/2019 HPSM Operator-Agent Request Form for-HP-Only

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(Contact details)

Target Instance

Time Zone

Operator detailsForm only to be used for HP agents.

Champion's NameName of the champion for the delivery. Mandatory.

HPSM Training AttendanceDo you testify you attended the HPSM training in line with the profile yourequest below ?

E-Mail AddressMust be eactly the primary address of the HP agent as in People !inder.

Cstomersi. Setup for specific access to a fied number of companies" put HP#$companycode%$company code '...ii. Setup for shared agents " Put SH()*D+,-S/M*)Siii. Setup for Shared agents with visibility to data privacy companies " PutSH()*D+,-S/M*)S#$data privacy company %&

Ser!ice and Incident Mgt Pro"ileMS 0N00(/) allow only to create interation.MS )*10*21*) allow only to read interaction3incidents.MS H*4PD*S5 *,H allow full access to interaction3incidents.

Pro#lem Mgt Pro"ileMS 0N00(/) only to create Problem ic6ets7MS )*10*21*) only to read Problem ic6ets7MS P)/84*M M(N(9*) to manage Problem ic6ets7MS )// ,(-S* /2N*) to wor6 on Problem ic6ets7MS *,H to have full access to Problem tic6ets.

Con"ig Mgt Pro"ileMS )*10*2*)"you can only see ,isMS ,//)D0N(/)" you can totally manage ,0s. Need an approval from HPmanager7 or customer (DM or needs to be a Delivery 4ead

Change Mgt Pro"ileProfile to fill only if agent not part of any ,hange group.MS 0N00(/) ,H(N9* allow to create changes7MS )*10*21*) ,H(N9* allow only to read changes.

Change Manager$Coordinator %rops8eing part of a ,hange Manager groups gives permissions to Manage andcoordinate ,hange.Several groups can be specified here with :#: between each group.


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8e;ested !ale

EMEA - Shared PROD- and R!E

"o#indara$an Rama%handran

&es

go#indara$an.rama%handran'hp.%om

("M!)*+,* /hennai0 1ol2ata0 Mumbai0 3e4 Delhi

Please %lone my profile after user 5#u.dang'hp.%om5






Enter ne4 #alue here.6ea#e empty if nothing needs to be %hanged.


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Please %lone my profile after user 5#u.dang'hp.%om5Please %lone my profile after user 5#u.dang'hp.%om5




3e4 7ser to the AMS-A8S




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6DSS #ersion, O39:.+

8e;ested action E0ample

Documents

HPSM Operator-Agent Request Form for-HP-Only