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La se r J e t 1 100A HP

UserGuide

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HP LaserJet 1100A

PrinterCopierScanner

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Copyright Hewlett-Packard Company 2002

All Rights Reserved.

Reproduction,adaptation, or translationwithout prior writtenpermission is prohibited,except as allowed underthe copyright laws.

Publication number:

C4218-90962Second Edition: January,2002

Warranty

The informationcontained in this

document is subject tochange without notice.

Hewlett-Packard makesno warranty of any kindwith respect to thisinformation.HEWLETT-PACKARD

SPECIFICALLYDISCLAIMS THEIMPLIED WARRANTYOF MERCHANTABILITYAND FITNESS FOR APARTICULAR

PURPOSE.Hewlett-Packard shall notbe liable for any direct,indirect, incidental,consequential, or otherdamage alleged inconnection with thefurnishing or use of thisinformation.

Trademark Credits

Adobe is a trademark ofAdobe SystemsIncorporated.

CompuServe is a U.S.trademark ofCompuServe, Inc.

Windows and Windows

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Contents

1 Getting to know the printer

Printer features and benefits . . . . . . . . . . . . . . . . . Print with excellent quality. . . . . . . . . . . . . . . . Save money . . . . . . . . . . . . . . . . . . . . . . . . . .

Create professional documents . . . . . . . . . . . Printer components . . . . . . . . . . . . . . . . . . . . . . . .

Printer control panel . . . . . . . . . . . . . . . . . . . . Printer paper input trays . . . . . . . . . . . . . . . . . Printer paper guides . . . . . . . . . . . . . . . . . . . . Printer paper output paths . . . . . . . . . . . . . . . Printer door . . . . . . . . . . . . . . . . . . . . . . . . . . .

Choosing paper and other media . . . . . . . . . . . . . Loading paper into the printer . . . . . . . . . . . . . . . .

Specific types. . .. . . . . . . . . . . . . . . . . . . . . . . Turning the power off . . . . . . . . . . . . . . . . . . . . . . Voltage conversions . . . . . . . . . . . . . . . . . . . . . . . Accessing printer properties (driver) and help. . . .

Printer properties (driver) . . . . . . . . . . . . . . . . Printer online help . . . . . . . . . . . . . . . . . . . . . .

Printing a self-test page. . . . . . . . . . . . . . . . . . . . .

2 Getting to know the Copier/Scanner

Scanner features and benefits . . . . . . . . . . . . . . . Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Getting to know the software. . . . . . . . . . . . . . . . .

Document Assistant (Windows 9x & NT 4.0) . LaserJet Document Desktop

(Windows 3.1x, 9x, NT 4.0) . . . . . . . . . . .

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3 Printing media

Printing transparencies . . . . . . . . . . . . . . . . . . . . . Printing envelopes. . . . . . . . . . . . . . . . . . . . . . . . .

Printing labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing letterhead . . . . . . . . . . . . . . . . . . . . . . . . . Printing cards . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4 Printing tasks

Printing with manual feed . . . . . . . . . . . . . . . . . . .

Printing on both sides of the paper (manual duplexManual duplex using the paper output bin (staManual duplex (special) heavy-media, card sto

Printing watermarks. . . . . . . . . . . . . . . . . . . . . . . . Accessing the watermark feature . . . . . . . . . .

Printing multiple pages on a single sheet of paper(N-up printing) . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Accessing the multiple pages per sheet featurPrinting booklets . . . . . . . . . . . . . . . . . . . . . . . . . . Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . Changing print quality settings . . . . . . . . . . . . . . . Print using EconoMode (save toner) . . . . . . . . . . .

5 Scanning tasks

Scanning to fax . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Fax feature . . . . . . . . . . . . . . . . . . .

Scanning to e-mail. . . . . . . . . . . . . . . . . . . . . . . . . Using the E-Mail feature . . . . . . . . . . . . . . . . .

Editing scanned text (OCR). . . . . . . . . . . . . . . . . . Using the OCR feature . . . . . . . . . . . . . . . . . .

Storing scanned text or images. . . . . . . . . . . . . . . Using the Store feature. . . . . . . . . . . . . . . . . .

Acquiring an image . . . . . . . . . . . . . . . . . . . . . . . . Contrast sensitive originals . . . . . . . . . . . . . . . . . .

Accessing the contrast feature . . . . . . . . . . . . E h i h d i

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6 Copying tasks

Copy overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . Making Quick Copies . . . . . . . . . . . . . . . . . . . . . .

Quick Copy settings . . . . . . . . . . . . . . . . . . . . Using the Copier Control Panel. . . . . . . . . . . . . . .

Accessing the Copier Control Panel . . . . . . . . Canceling copy jobs . . . . . . . . . . . . . . . . . . . . . . .

7 Managing the toner cartridge

HP toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . HP policy on non-HP toner cartridges. . . . . . . Toner cartridge storage. . . . . . . . . . . . . . . . . . Toner cartridge life expectancy. . . . . . . . . . . . Recycling toner cartridges . . . . . . . . . . . . . . . Saving toner . . . . . . . . . . . . . . . . . . . . . . . . . .

Redistributing toner . . . . . . . . . . . . . . . . . . . . . . . .

Changing the toner cartridge. . . . . . . . . . . . . . . . .

8 Troubleshooting the printer

Finding the solution . . . . . . . . . . . . . . . . . . . . . . . . Pages did not print . . . . . . . . . . . . . . . . . . . . . Pages printed; however . . . . . . . . . . . . . . . . .

Printer light patterns . . . . . . . . . . . . . . . . . . . . Error messages on screen . . . . . . . . . . . . . . . Paper handling problems . . . . . . . . . . . . . . . . Printed page is different than what appeared o

Improving print quality . . . . . . . . . . . . . . . . . . . . . . Image defect examples. . . . . . . . . . . . . . . . . . Correcting print defects. . . . . . . . . . . . . . . . . .

Cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the toner cartridge area . . . . . . . . . . Cleaning the printer paper path . . . . . . . . . . .

Clearing printer paper jams. . . . . . . . . . . . . . . . . . Removing a jammed page . . . . . . . . . . . . . . . P j i i f

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9 Troubleshooting the Copier/Scanner

Finding the solution . . . . . . . . . . . . . . . . . . . . . . . . Scanning problems . . . . . . . . . . . . . . . . . . . . .

Copying problems. . . . . . . . . . . . . . . . . . . . . . The scanner did nothing . . . . . . . . . . . . . . . . . No preview appeared on screen. . . . . . . . . . . Scanned image is of poor quality . . . . . . . . . . Part of the image did not scan or is missing texThe text cannot be edited . . . . . . . . . . . . . . . . The scan takes too long . . . . . . . . . . . . . . . . .

Error messages appear on the screen . . . . . . No copy came out or the scanner did nothing Copies are blank, missing images, or faded. .

Improving scan/copy quality . . . . . . . . . . . . . . . . . Preventative steps . . . . . . . . . . . . . . . . . . . . . Image defect examples. . . . . . . . . . . . . . . . . . Correcting scan/copy defects . . . . . . . . . . . . .

Calibrating the scanner . . . . . . . . . . . . . . . . . . . . . Accessing the Calibration utility . . . . . . . . . . .

Cleaning the scanner . . . . . . . . . . . . . . . . . . . . . . Clearing scanner jams. . . . . . . . . . . . . . . . . . . . . .

Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . Clearing hard-to-reach jams . . . . . . . . . . . . . .

Removing the scanner . . . . . . . . . . . . . . . . . . . . .

10 Service and support

Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Obtaining hardware service. . . . . . . . . . . . . . . . . . Guidelines for repacking the printer . . . . . . . . . . . Guidelines for repacking the scanner . . . . . . . . . .

Service information form . . . . . . . . . . . . . . . . . . . . HP Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Customer Support and product repair assistan(U.S. and Canada) . . . . . . . . . . . . . . . . . . . . . European Customer Support Center . . . . . . .

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Appendix A Printer specifications

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . FCC compliance . . . . . . . . . . . . . . . . . . . . . . . . . .

Environmental Product Stewardship Program . . . Protecting the Environment. . . . . . . . . . . . . . .

Material safety data sheet . . . . . . . . . . . . . . . . . . . Regulatory statements . . . . . . . . . . . . . . . . . . . . .

Declaration of Conformity . . . . . . . . . . . . . . . . Laser safety statement . . . . . . . . . . . . . . . . . . Canadian DOC regulations. . . . . . . . . . . . . . .

Korean EMI statement . . . . . . . . . . . . . . . . . . Laser statement for Finland . . . . . . . . . . . . . .

Appendix B Scanner specifications

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . FCC compliance . . . . . . . . . . . . . . . . . . . . . . . . . .

Environmental product stewardship . . . . . . . . . . . Protecting the Environment. . . . . . . . . . . . . . .

Regulatory statements . . . . . . . . . . . . . . . . . . . . . Declaration of Conformity . . . . . . . . . . . . . . . . Laser safety statement . . . . . . . . . . . . . . . . . . Canadian DOC regulations. . . . . . . . . . . . . . . Korean EMI statement . . . . . . . . . . . . . . . . . .

Laser statement for Finland . . . . . . . . . . . . . .

Appendix C Paper specifications

Printer paper specifications . . . . . . . . . . . . . . . . . . Supported paper sizes (printer). . . . . . . . . . . . . . . Guidelines for using paper . . . . . . . . . . . . . . . . . .

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transparencies . . . . . . . . . . . . . . . . . . . . . . . . Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . Card stock and heavy media . . . . . . . . . . . . .

A di D M (DIMM )

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Appendix F Accessories and ordering i

Appendix G Scanner resolution and gra

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Resolution and gray-scale guidelines . . . . . . . . . . Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gray scale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Index

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1Getting to know

printer

This chapter provides information on the follow

q Printer features and benefits

q Printer components

q

Choosing paper and other mediaq Loading paper into the printer

q Turning the power off

q Voltage conversions

q Accessing printer properties (driver) and h

q Printing a self-test page

Note For installation instructions, see the HP LaserJet Guidethat came with your printer.

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Printer features and benefits

Congratulations on the purchase of your new printe

Print with excellent quality

q Print at 600 dots per inch (dpi) with Resolutiontechnology (REt).

Save money

q Use EconoMode to save toner.

q Print on both sides of the paper to save paper duplexing).

q Print multiple pages on a single sheet of pape

(N-up printing).

Create professional documents

q Protect your documents by using Watermarks confidential.

q

Print Booklets. This feature enables you to easrequired to create cards or books. Once printedo is fold and staple the pages.

q Print the first page on different paper/media thpages.

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Printer components

1. Printer control panel2. Paper supports3. Paper input tray4. Single-sheet paper input tray (priority feed)5. Paper guides

6. Paper-output lever7. Straight-through output path8. Printer door9. Paper output bin

9

1

7

8

1. Power switch (220-240 volt printers)2. Power receptacle3. Memory door4. Parallel port

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Printer control panel

The printer control panel is comprised of two lightsbutton. These lights produce patterns that identify

printer.

q Go button and light: Press and release to prior when in manual-feed mode, or press and horeset the printer.

q Ready light: Indicates the printer is ready to p

q Attention light: Indicates printer initialization,

Note See Printer light patterns for functional descriptiopatterns.

Attention light

Go button and light

Ready light

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Printer paper input trays

Rear paper input tray

The paper input tray located closest to the back of tup to 125 sheets of 20 lb. paper or it can hold mult

Front (single-sheet) paper input tray

The single-sheet paper input tray should be used w

pages or media such as envelopes. You can print tdifferent media than the rest using the single-shee

Note The printer will automatically (priority feed) print fropaper input tray before printing from the paper inpu

Printer paper guides

Both input trays have paper guides. Paper guides athe paper is correctly fed into the printer and that tskewed (crooked text on the page). When loading paper guides to match the width of the paper being

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Printer paper output paths

Paper output bin

The paper output bin is located on the front of the paper will be collected here in the correct sequencoutput lever is in the up position. Use the output bilarge, collated documents or when copying documoriginal is separated from the copies.

Straight-through paper output pathThe straight through paper output path is useful whenvelopes, transparencies, heavy media, or anythicurl when printed. Printed paper will stack in reverspaper-output lever down.

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Printer door

Open the printer door to access the toner cartridgeclean the printer. The printer door is located on the

Open and close the printer door by firmly graspingright sides of the printer door and pulling it towards

Note If the scanner is attached, it may be necessary to mthe edge of your workstation before opening the prto get the full range of motion.

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Choosing paper and other media

HP LaserJet printers produce excellent print qualitcan print on a variety of print media, such as pape100% recycled fiber content paper), envelopes, labtransparencies, and custom-sized media. Propertiegrain, and moisture content are important factors, performance and quality. To achieve the best possuse only high-quality paper designed for laser printpaper specifications for detailed paper and media

Note Always test a sample of paper before purchasingYour paper supplier should understand the requiretheHP LaserJet Printer Family Paper Specificationnumber 5021-8909).SeePrinter paper specificati

q Maximum supported paper size: 216 by 356

q Minimum supported paper size: 76 by 127 m

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Loading paper into the printer

Paper should be loaded with the top down and the

facing forward. Always adjust the paper guides to pskewing.

CAUTION Attempting to print on paper that is wrinkled, folded,way may cause a jam to occur. See Printer paper

Note Always remove all paper from the paper input trthe stack when new paper is added. This helps sheets of paper from feeding through the printer atreduces paper jams. See the sticker which you plawhile setting up the hardware.

Specific types. . .q Transparencies: Load transparencies with the

side-to-be-printed facing toward the front of thePrinting transparencies.

q Envelopes: Load with the narrow, stamp side to-be-printed facing toward the front of the prin

envelopes.q Labels: Load with the top down and the side-t

toward the front of the printer. See Printing lab

q Letterhead: Load with the top down and the sfacing toward the front of the printer. See Prin

q Cards: Load with the narrow side down and th

printed facing toward the front of the printer. Se

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Turning the power off

Printers that require 100-127 volts of power must b

turn the power off. Printers that require 220-240 vooff (the switch is located on the left side of the powunplugged.

Note To ensure safety when working inside the printer fobest to unplug the printer.

Voltage conversions

HP LaserJet printers are manufactured to differentdifferent countries. Because of these differences, Hrecommend transporting products sold within the Uanother country.

In addition to the concerns about the differing powethe country of final destination may have different

restrictions, power frequencies, and regulatory req

Note The HP LaserJet family printers must be serviced repair depot or reseller within the country where thoriginally purchased

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Accessing printer properties (driver) an

This section provides information on the following t

q Printer properties (driver)

q Printer online help

Printer properties (driver)

Printer properties control the printer and allow yousettings, such as paper size, printing on both sides(manual duplexing), printing multiple pages on a sin(N-up printing), resolution, watermarks, and printeraccess the printer properties in two ways:

q Through the software application from which y(Change settings for current software applicati

q Using the Windowsoperating system. (Chanfor all future print jobs.)

Note Because many software applications use a differenaccessing the printer properties, we will describe cused in Windows 9x & NT4.0, and Windows 3.1x

Windows 9x & NT 4.0

q Change settings for current software applicthe Filemenu within the software application, then click Properties. (The steps can vary betapplications; this is the most common method.

q Change defaults for all future print jobs: Clicclick Settings, and then click Printers. Right-cfor which you would like to change properties, Properties. Many of the features in Windows Non the Document Defaults men

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Printer online help

Printer properties online help

The printer properties (driver) online help includesspecific to the functions within the printer propertiewill guide you when changing default settings for y

Access the printer properties help system by openproperties and then clicking on the Help button.

Online help

The HP LaserJet 1100 online help includes informprinting, copying, and scanning software applicatio

See Accessing the online help.

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Printing a self-test page

Among other items, a self-test page provides all of

configuration settings, scanner attachment verificathe print quality, and provides information for printewell as scan and copy page counts. A self-test pagyou verify the printer is printing correctly.

To print a self-test page, press and release the Goprinter control panel while the printer is in the Read

printer is in PowerSave mode, press and release thto awaken it, and then press and release the Go btime.

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2 Getting to knowCopier/Scanner


q Scanner features and benefits

q Getting to know the software

q Copier/Scanner components

q Supported paper sizes and types (media)

q Precautions for copying and scanning

q Loading Copier/Scanner originals

q Accessing the online help

Note For hardware and software installation instructionsHP LaserJet Quick Reference Guidethat came w

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Scanner features and benefits

Scan

Use HP software to simplify your office tasks:

q Faxing

q E-Mailing

q Editing text (OCR)

q Storing documents electronically

Copy

Make Quick Copies when copying your most frequeUse the Copier Control Panel to customize and ma

q Simple and convenient (Quick Copy) Load the original and press a single button

q Powerful copier software (Copier Control P

Make multiple copies

Remove speckles

Straighten Adjust contrast

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Getting to know the software

Bring the world to your fingertips by using the full-

solution included with yourHP LaserJet 1100A PrinterCopierScanner.

CONVENIENT

- Document Assistant- Quick Copy

FULL FEATURED- LaserJet Document Desktop- Copier Control Panel

LASERJET TOOLBOX- Document Assistant properties- LaserJet Document Desktop- Quick Copy settings

- Online help- Online user guide

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Document Assistant (Windows 9x

The Document Assistant is quick and convenient, amany of your routine office tasks:

q Copying

q Storing or managing scanned text and images

q Scanning to e-mail

q Scanning to fax

q Editing scanned text (OCR)

Take full advantage of the Document Assistant.

Note The Document Assistant is not available for Windosystems.

Accessing the Document Assistant

1 Click Start, located in the system tray.

2 Click Programs.

3 Click HP LaserJet 1100.

4 Click Document Assistant.

5 An HP icon will appear in your system tray. Clicdisplay the Document Assistant on your comp

Note To close the Document Assistant, right click on theClose Document Assistant.

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LaserJet Document Desktop(Windows 3.1x, 9x, NT 4.0)

The LaserJet Document Desktop is a full-featured d

for your scanning and copying capabilities of HP Lathe HP 1100 Document Desktop, you can perform and more:

q Copy

q Scan images (or acquire an image from a TWAdevice)

q Store and manage scanned images

q Send scanned images to fax (a fax software apinstalled on your PC)

q Send scanned images to e-mail (an e-mail sofmust be installed on your PC)

q Send scanned text to a word processing applicq Make image enhancements

q Add annotations

Note You can print (electronically) to the LaserJet Documany software application. This feature allows you to

functions within the LaserJet Document Desktop ocreated in your favorite desktop publishing or wordapplication, saving you the time of first printing andhard copy version. The online help provides more the LaserJet Document Desktop. See Accessing t

Accessing the LaserJet Document Des

(Windows 9x & NT 4.0)

1 Click Start, located in the Windows system tra

2 Click Programs.

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Quick Copy settings

The Quick Copy feature enables you to make consconvenient copies. Your PC does not even have to

Adjust the settings to reflect the most common typyou copy, and you do not have to change them aga

For instructions on making Quick Copies and adjusQuick Copy settings, see Making Quick Copies.

Copier Control Panel

Use the Copier Control Panel when full-featured coare necessary or when your original differs from yocopy job. Consider the Copier Control Panel as yomachine. You can have the copy machine at your fCopier Control Panel.

For instructions on accessing and using the Copier Using the Copier Control Panel.

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LaserJet Toolbox

The LaserJet Toolbox enables you to customize yosolution to meet your needs.

q Change the Quick Copy settings

q Configure properties for the Document Assista

q Configure properties for the LaserJet Docume

q Connect network scanner

The LaserJet Toolbox also enables you to do the fo

q Calibrate the scanner

q Access the online user guide (this guide)

q Access the online help

Note The LaserJet Toolbox is not available for Windows

systems. However, many of the features within thecan be accessed through the HP LaserJet 1100 P

Accessing the LaserJet Toolbox(Windows 9x & NT 4.0)

You can access the LaserJet Toolbox from the Doc

Click Tools.

C i /S

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Copier/Scanner components

Note To remove the scanner from the printer, see Remo

Scanner control panel

q Copy: Press the Copy button to perform Quickdoes not have to be turned on.

q Scan: Press the Scan button to launch the softcorrectly, you can perform the following tasks:

Scan to fax

Scan to e-mail

Store documents electronically

Edit text (OCR)

Make multiple and customized copies

Note To cancel a scan or copy job, press both buttons s

1. Scanner control panel2. Paper input tray3. Paper guides4. Paper support5. Door release button6. Paper output path

7. Scanner attachment lever8. Scanner door

8

1

23

67

S i t t id

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Scanner paper input tray, guides, path

The scanner paper input tray is located on the fron

scanner. The paper guides are located inside the pare used to ensure that the paper or media is correscanner and to prevent skewing (crooked image).

CAUTION Paper and media can jam if not correctly loaded, cthe original you are scanning or copying. See Loadi

originals.

Scanner door

Open the scanner door to remove jams or clean thscanner door is located on the front of the scanner.door by first pressing the button located on the upprelease the latch, and then gently grasping the dootowards you. To close the door, simply push the dothe scanner until it clicks.

S pported paper si es and t pes (med

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Supported paper sizes and types (med

The Copier/Scanner for the HP LaserJet 1100 can

range of paper sizes and more types of media than

q Maximum: 216 by 762 mm (8.5 by 30 in.)

q Minimum: 50.8 by 90 mm (2 by 3.5 in.)

In addition, you can scan and copy many different media that are typically not used for printing, such photographs, business receipts, and business card

Note Small or delicate originals, such as business cardsrequire a carrier sheet to correctly feed through theYou can make a carrier sheet by simply taping the loriginal to a standard sheet of paper.

See Precautions for copying and scanning.

Precautions for copying and scanning

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Precautions for copying and scanning

You should not put anything in the Copier/Scanner

stuck in or damage the feed mechanism. Observe precautions to minimize the possibility of jamming feed mechanism:

q Remove self-stick notes.

q Remove staples and paper clips.

q Straighten any curls or wrinkles in the original

q Do not scan or copy any original with glue, corink on it.

q Do not scan or copy gummed-backed paper, la

q Avoid scanning or copying originals with tears,any defect that may cause a jam.

q Feed irregularly-sized originals one at a time.q Do not scan originals that are larger or smaller

supported size. See Supported paper sizes a

Note Small or delicate originals, such as business cardsrequire a carrier sheet to correctly feed through theYou can make a carrier sheet by simply taping the loriginal to a standard sheet of paper.

Note Scanning or copying with the correct resolution and for your job is important in order to obtain good resabout resolution and gray scale, see Scanner resoscale.

Loading Copier/Scanner originals

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Loading Copier/Scanner originals

1 Load the original with the narrow side down a

scanned facing toward the front of the scanner

2 Adjust the paper guides.

3 Press the Scan button on the scanner or pressfor a Quick Copy.

Note Always remove all originals from the input tray and swhen new originals are added.

CAUTION Small originals will cause a jam if not loaded correc

Note If editing text (OCR), the original must be loaded withhorizontally and upside down. See Editing scannemore information.

Accessing the online help

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Accessing the online help

To access the HP LaserJet 1100 Online Help, use

methods below:

q Program Group:

Windows 9x & NT 4.0: Click Start,Progra1100, and then LaserJet 1100 Online Help

Windows 3.1x: From the Program ManageHP LaserJet 1100 icon, and then double-cl

Online Help.

Note The Document Assistant is not available for Windosystems.

q Document Assistant: Click Tools, and then c

q LaserJet Document Desktop: Click Help from

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Printing media

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3Printing media


q Printing transparencies

q Printing envelopes

q Printing labels

q Printing letterhead

q Printing cards

Printing transparencies

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Printing transparencies

Only use transparencies recommended for use in l

as HP transparency film. See Printer paper specif

CAUTION Inspect the transparencies to ensure they are not wand that they do not have any torn edges.

1 Adjust the paper-output lever to the down posi

2 Load with the top down and the side-to-be-prinfacing toward the front of the printer. Adjust the

3 Print, and then remove the transparencies fromprinter to prevent them from sticking together. transparencies on a flat surface.

Printing envelopes

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Printing envelopes

CAUTION Only use envelopes recommended for laser printersspecifications.

1 Adjust the paper output-lever to the down posi

2 Load with the narrow, stamp-side down anprin ted facing toward the front of the pr intpaper guides to fit the envelope.

3 Select the correct envelope size in the softwarsetting can be accessed through the printer prPrinter properties (driver).

4 Print.

Printing labels

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g

Only use labels recommended for laser printers, su

labels. See Printer paper specifications.

CAUTION Do not use labels that are separating from the backior damaged in any way. Do not feed a sheet of labelstwice. The adhesive backing is designed for one paprinter. Also, do not use continuous feed labels or moisture to stick.


2 Load with the top down and the side-to-betoward the front of the pr inter. Adjust the pathe width of the label sheet.

3 Print, and then remove the printed label sheets

the printer as they are printed to prevent them together.

Printing letterhead

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g

1 Load with the top down and the side-to-be-prin

the front of the printer. Adjust the paper guidesthe paper.

2 Print.

To print a single page cover letter, using letterheadmulti-page document, load the letterhead in the sininput tray and load the standard paper in the multi

tray. By default, the printer prints from the single shtray first.

Cover letter followed bUse both input trays.

Printing cards

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g

The HP LaserJet 1100 does not support paper sm

127 mm (3 by 5 in.). Verify cards are not stuck togeloading.


2 Load with the narrow side down and the sfacing toward the front of the printer. Adjusto fit the card.

3 Select the correct card size in the software appused. (Software settings can override printer p

4 Print.

Printing tasks

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4Printing tasks


q Printing with manual feed

q Printing on both sides of the paper (manu

q Printing watermarks

q Printing multiple pages on a single sheet o(N-up printing)

q Printing bookletsq Canceling a print job

q Changing print quality settings

q Print using EconoMode (save toner)

Printing with manual feed

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g

Use manual feed when printing mixed media; for e

envelope, then a letter, then an envelope, and so foenvelope in the single sheet paper input tray and lothe multiple-page paper input tray. Also, use manuyour privacy when printing to a network printer.

To print using manual feed, you must access the pprinter setup in your software application and selec

from the Source drop down list. See Printer propethe setting has been enabled, you must press the Geach time to print.

Printing on both sides of the paper( l d l i )

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(manual duplexing)

To print on both sides of the paper (manual duplexthe paper through the printer twice. You can print uoutput bin or the straight-through output path. HP rthe paper output bin for light-weight paper. Use theoutput path for any heavy media or media that tendprinted, such as envelopes and card stock.

q Manual duplex using the paper output bin (staq Manual duplex (special) heavy-media, card sto

Note Manual duplexing can cause the printer to becomeand reduce print quality. See Cleaning the printerbecomes dirty.

Manual duplext t b

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paper output b

(standard)

1 Adjust the paper-o

up position.

2 Access the printePrinter propertiesFinishing tab, clic

(standard), and tthe document.

3 After side one hasremove the remaithe paper input trauntil after you finisduplexing job.

4 Gather up the prinside one, rotate thand then straighteplacing it back in tOnce reloaded, poriented upside d

closest to the bac(The printed side toward the back o

Click OK (on screfor the pages to p

1

2

3

4

Manual duplexheavy media c

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heavy-media, c

For heavy media (cardthe straight-through o

1 Adjust the paper-odown position.

2 Access the printePrinter properties

Finishing tab, clic(special), and thethe document.

3 After side one hasremove the remaithe paper input trauntil after you finisduplexing job.

4 Gather up the prinside one, flip the sstraighten the stacback in the paper reloaded, page on

oriented upside dclosest to the fron(The printed side toward the back o

Click OK (on screfor the pages to p

1

2

3

4

Printing watermarks

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The watermark option allows you to print text und

background) of an existing document. For examplehave large gray letters reading draft or confidentdiagonally across the first page or all pages of a do

Accessing the watermark feature

1 From your software application, access the priSee Printer properties (driver).

2 On the Finishing tab, you can specify the typewould like to have printed on your document.

Printing multiple pages on a single she(N up printing)

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(N-up printing)

You can select the number of pages you want to prsheet of paper. If you choose to print more than onthe pages will appear decreased in size and will besheet in the order that they would otherwise be prin9 pages per sheet of paper.

Accessing the multiple pages perfeature

1 From your software application, access the pri

See Printer properties (driver).2 On the Finishing tab and Document Options

the number of Pages per sheet that you wouldprinted.

Printing booklets

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You can print booklets

executive, or A4 size p

1 Load the paper, apaper-output leve

2 From your softwaaccess the printerPrinter propertiesFinishing tab clicprinting, and thenthe document.

3 After side one hasremove the remaithe paper input tra

until your booklet

4 Gather up the pagrotate them clockwstraighten the stac

Continued on next p

1

2

3

4

5 Place the pages f

in the paper input5

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in the paper input text should be orieand facing toward

printer. Click OK (printer will finish p

6 Fold and staple th

6

Canceling a print job

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A print job can be canceled from a software applic

queue:q Remove remaining paper from the printer: T

printer immediately. Use either of the next two printer is stopped.

q Software application: Typically, a dialog box won your screen allowing you the option to canc

q Print queue: If a print job is waiting in a print qor print spooler, delete the job there. Go to youeither though the Windows Control Panel(Winthrough Start, Settings, Printersin Windows 9xclick on the HP LaserJet 1100 icon to open thyour print job, and then press Delete.

If the control panel status lights continue to blink abeen canceled, the computer is still sending the joEither delete the job from the print queue or wait uhas finished sending data. The printer will return to

Changing print quality settings

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Print quality settings affect such things as how ligh

on the page is and the style in which you would likYou can change the settings in printer properties totypes of jobs you are printing. The possible setting

q Best Quality

q Faster Printing

q LaserJet III Compatibility

q Custom

q EconoMode (Save Toner)

These settings can be accessed on the FinishingQuality settings in the printer properties.

Note To change the print quality settings for all future priproperties through the Startmenu in your system tprint quality settings only for the current software aaccess the properties through the Print Setupmenfrom which you are printing. See Printer propertie

Print using EconoMode (save toner)

An excellent way to extend the life of your toner caEconoMode. EconoMode uses substantially less toprinting. The printed image is much lighter, but is aprinting drafts or proofs.

To enable EconoMode, access the printer PropertFinishing tab under Print Quality, click EconoMo

Note To enable EconoMode for all future jobs see Prin

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Scanning tasks

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5This chapter provides information on the follow

q Scanning to fax

q Scanning to e-mail

q Editing scanned text (OCR)

q Storing scanned text or images

q Acquiring an image

q Contrast sensitive originals

q Enhancing the scanned image

q Adding annotations to scanned images

q Canceling scan or copy jobs

Note Scanning with the correct resolution and gray scalejob is important in order to obtain good results. To scanner resolution and gray scale, see Scanner rescale. Also, see the online help: Accessing the o

Scanning to fax

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Scan to fax using the Document Assistant or the L

Desktop. You can change the properties for this feaLaserJet Toolbox. See LaserJet Toolbox.

Using the Fax feature

1 Load the original with the narrow-side down anscanned facing toward the front of the scanner


3 Press the Scan button on the scanner.

Windows 9x & NT 4.0

The Document Assistant will launch automatically

button is pressed.

1 Click Fax in the Document Assistant.

2 The original will scan, and your PC fax softwarlaunch automatically and prompt for a sendingspecified, the fax software application will then(electronically) the document to the fax port on

Windows 3.1x

After the Scan button is pressed, the LaserJet Doculaunch automatically and the original will scan.

1 Change the image if necessary: crop, scale, ad

etc.

2 Click on the image and drag it to the fax icon, oto, and then Fax. Your PC fax software applicatprompt for a sending address. Once specified,

Scanning to e-mail

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Scan to e-mail using the Document Assistant or th

Document Desktop. You can change the propertieswithin the LaserJet Toolbox. See LaserJet Toolbox

Using the E-Mail feature




Windows 9x & NT 4.0

The Document Assistant will launch automatically

button is pressed.

1 Click E-Mail in the Document Assistant.

2 The original will scan, and your PC e-mail softwwill launch with the scanned image automaticafile.

Windows 3.1x

After the Scan button is pressed, the LaserJet Doculaunch automatically and the original will scan.

1 Change the image if necessary: crop, scale, adetc.

2 Click on the image and drag it to the e-mail icoSend to, and then E-Mail. Your e-mail softwarlaunch with the scanned image automatically a

Editing scanned text (OCR)

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Use the Edit feature to edit text. You can edit faxe

notes, newspaper clippings, and many other documediting scanned text, an Optical Character Recognapplication will read the text and enable you to impprocessing program where you can make your editthe properties for this feature within the LaserJet TLaserJet Toolbox.

Using the OCR feature

1 Load the original with the narrow-side down anscanned facing toward the front of the scannerso that the text is positioned horizontally and uotherwise, you will need to rotate the image.



Windows 9x & NT 4.0

The Document Assistant will launch automatically button is pressed

Windows 3.1x

After the Scan button is pressed, the LaserJet Doculaunch automatically and the original will scan

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launch automatically and the original will scan.

1 Rotate the image, if necessary.2 Click on the image and drag it to the word proce

File, Send to, and then the name of your wordapplication. Your word processing software appwith the scanned image optically read and rea

3 Check the spelling in your document.

Note If the word processing icon is not present or is not anot have a word processing software application inor the application was not recognized by the scanninstallation. See the online help to create a link to yosoftware application: Accessing the online help.

Storing scanned text or images

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Your HP software enables you to quickly store scan

directory of your choice, saving you time by providiyour file management system. Store scanned imagDocument Assistant or the LaserJet Document Dechange the properties for this feature within the LaSee LaserJet Toolbox.

Using the Store feature




Windows 9x & NT 4.0

The Document Assistant will launch automatically button is pressed.

1 Click Store in the Document Assistant.

2 The original will scan, and your word processinapplication will launch automatically with the sstored on the desktop.

Continued on next page.

3 Change the image if necessary: crop, scale, adetc.

4 Drag the image to the directory of your choice side of the LaserJet Document Desktop, or clicthen select a directory to store the file.

Acquiring an image

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You can start a scan from the HP LaserJet Documcan also acquire an image from any TWAIN-complas a TWAIN-compliant digital camera or scanner (oCopier/Scanner). The online help provides more into acquire an image. See Accessing the online he

Contrast sensitive originals

If scanning or copying an original that has acolored background and text that does not standout very well, you may need to adjust the contrast.For example, if you scan or copy a yellow receiptwith light-gray print, the text may not be legible.Increase the contrast (darken the text) to make the

text more legible.

Accessing the contrast feature

Scanning

q Using the Document Assistant: Click the Mo

q Using the LaserJet Document Desktop: Selselect Image Enhancement, and then Contra

Copying

q Quick Copies: From the Document Assistant button, and then click Quick Copy Settings. Tremain for all Quick Copies until changed.

q Full featured copies: Open the Copier Contro

Enhancing the scanned image

Y k h d i

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You can make enhancements to scanned images Document Desktop:

q Rotate and flip

q Straighten

q Invert

q Sharpen

q Clean

q Convert to gray scale

q Adjust contrast

q Crop

Note The online help provides instructions on how to use t

Accessing the online help.

Accessing image enhancement fe

From the LaserJet Document Desktop, click ToolsImage Enhancement.

Adding annotations to scanned images

HP ft bl t dif d t

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HP software enables you to modify and create annscanned images. You can do any of the following toimage:

q Add text

q Add sticky notes

q Highlight text or graphics

q Rubber stamp the image (for example: confide

q Draw lines and arrows

Note The online help provides instructions on how to use tAccessing the online help.

Accessing the annotation featureFrom the LaserJet Document Desktop, click ToolsAnnotations.

Note To change the annotations settings, click Tools, anAnnotation Properties.

Canceling scan or copy jobs

q Cancel copy jobs by pressing both buttons on tpanel simultaneously.

q Click cancel in the dialog box on the PC scree

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Copying tasks

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q Copy overview

q Making Quick Copies

q Using the Copier Control Panel

q Canceling copy jobs

Copy overview

There are two methods you can use to make copie

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There are two methods you can use to make copie

q Making Quick Copiesq Using the Copier Control Panel

Each method is intended to be used for different p

Making Quick Copies

Quick Copies enable you to quickly make a single c(up to 20 pages), and your PC does not have to be change the default Quick Copy settings, if necessalooking copies for the type of original you copy moswill be applied to every Quick Copy job until you ch

Note For making multiple copies or copies that differ from type of original, use the Copier Control Panel. SeeControl Panel.

See Quick Copy settings or the online help for mchanging the default Quick Copy settings. See Ac

help.1 Ensure the printer is loaded with paper.

2 Load the original document (up to 20 pages) ininput tray with the narrow side down and thcopied facing toward the front of the scanpaper guides to fit the original. See Loading C

originals.3 Adjust the paper output lever on the printer to

copy job. Use the paper output bin (lever up) if standard weight media. Use the straight-throug

Quick Copy settings

You can change the default Quick Copy settings. Qwill remain the same for all future Quick Copy jobs,

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py jis turned off, until you change the defaults again (th

turned on to change the settings). Quick Copy settfollowing:

q Type of originals (combination, text, or photogr

q Paper size (select the size of your most commcopied)

q Contrast

Accessing the Quick Copy settings

q WIndows 9x & NT 4.0:

Document Assistant: Click Tools, and theSettings.

Program Group: Click Start, Programs, Hand then Quick Copy Settings.

q Windows 3.1x: From the Program Manager,HP LaserJet 1100 icon, and then double-clickSettings.

Using the Copier Control Panel

Use the Copier Control Panel when you wish to do

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Use the Copier Control Panel when you wish to dofollowing tasks with your original to be copied:

q Print multiple copies of the same document (lo

q Deskew

q Remove speckles

q Specify the type of original (the software automoptimum settings for the type of original you sp

q Scale the image

q Adjust the contrast

Note The online help provides instructions on how to use tAccessing the online help.

Accessing the Copier Control Pan

Access the Copier Control Panel from the following

Windows 9x & NT 4.0

q

Document Assistant: Click Copy.q Program Group: Click Start,Programs, HP L

then Copier Control Panel.

Windows 3.1x

q LaserJet Document Desktop: Click Tools, a

Utility.

Canceling copy jobs

Managing the tocartridge

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7cartridge


q HP toner cartridges

q Redistributing toner

q Changing the toner cartridge

HP toner cartridges

HP policy on non-HP toner cartrid

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HP policy on non HP toner cartrid

Hewlett-Packard Company cannot recommend usecartridges, either new, refilled, or remanufactured. HP products, HP cannot influence their design or c

Note Warranty does not apply to defects resulting from soparts, or supplies not supplied by HP.

Toner cartridge storage

Do not remove the toner cartridge from its packageready to use it. The shelf life of a cartridge in an unoapproximately 2.5 years. The shelf life of a cartridg

package is approximately 6 months.

CAUTION To prevent damage to the toner cartridge, do not emore than a few minutes.

Toner cartridge life expectancy

The life of the toner cartridge depends on the amoprint jobs require. When printing text at 5% coveragHP LaserJet 1100 toner cartridge lasts an averageThis assumes the print density is set to 3 and Eco(These are the default settings.)

Recycling toner cartridges

To install a new HP toner cartridge, see Changingcartridge or follow the instructions included in the

Redistributing toner

When toner is low fad

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When toner is low, fad

may appear on a printbe able to temporarilyquality by redistributinfollowing procedure mfinish the current printreplacing the toner ca

NoteIf the scanner is attacnecessary to move thedge of the work spacthe printer door in ordrange of motion.

1 Open the printer dthe toner cartridge

CAUTIONTo prevent damage, dtoner cartridge to light

few minutes. Cover it wpaper.

2 Gently shake the from side-to-side toner.

CAUTIONIf toner gets on your cwith a dry cloth and wa

t H t t t

1

2

Changing the toner cartridge

To change the toner c1

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To change the toner c

instructions below:

NoteIf the scanner is attacnecessary to move thedge of the work spacthe printer door in ord

range of motion.

1 Open the printer dthe old toner cartrRecycling toner crecycling informat

2 Remove the new from the packaginshake it from sidedistribute the tonecartridge.

CAUTIONTo prevent damage, dtoner cartridge to lightfew minutes. Cover it wpaper.

3 Bend the tab on t

cartridge to break

CAUTIONIf toner gets on your c

1

2

3

4

Troubleshootingprinter

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8printer


q Finding the solution

q Improving print quality

q Cleaning the printer

q Clearing printer paper jamsq Resetting the printer

Note See HPs Web site for software and printer driver uasked questions, and additional troubleshooting inOnline services for your specific Web address.

Finding the solution

Use this section to find the solution to common princopying or scanning problems see Finding the so

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copying or scanning problems, see Finding the soscanner troubleshooting chapter.

Pages did not print . . .

q Light patterns: What light pattern is displayedcontrol panel? See Printer light patterns.

q Error messages on screen: Is there a messaSee Error messages on screen.

q Paper handling: Is paper being pulled into theincorrectly? Are there paper jams? See Papeproblems.

Pages printed; however . . .q The print quality was poor: See Improving p

q The printed pages do not always appear thescreen (print preview): See Printed page is appeared on screen.

Printer light patterns

Light status legend

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Control panel light messages

Light status Condition of the printer Action

PowerSave mode

(or the printer is off)

The printer uses PowerSavemode to conserve energy.

Pressing the Go button o

panel or printing will awaPowerSave mode. Checthe above actions do notresponse (and the poweprinter is powered with 2

Ready

The printer is ready to print.

No action is necessary; h

and release the Go buttocontrol panel, a self-test

ProcessingThe printer is receiving orprocessing data.

Wait for the job to print.

Buffered dataThe printer memory is retaining

i d d

Press and release the Gprinter control panel to pd

Symbol for light off

Symbol for light blinking

Symbol for light on

Control panel light messages (continued)

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Door open, no toner cartridge,or paper jamThe printer is in an error state.

Check the following:q The printer door is c

q The toner cartridge iin the printer. See Ccartridge.

q There are no paper jprinter paper jams.

Paper outThe printer is out of paper.

Load paper into the printpaper into the printer.

Memory outThe printer ran out of memory inthe middle of a print job.

The page being printed mcomplex for the memoryprinter.q See Memory (DIMM

q Press and release th

Reset/Printer initializationThe printer memory is beingreset and all previously sentprint jobs are being purged. Or,a printer initialization is takingplace. All lights blink for 1/2 of a

second or longer if initializing.

No action is necessary. Hreset the printer if you prbutton for 5 seconds.

Fatal errorAll lights are on.

q Reset the printer.

q Turn the printer off a

Light status Condition of the printer Action

Error messages on screen

Error messages on screen

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Error Message Solution

Printer not responding/error writing to LPT1

Verify the following:q Ready light is on.

q Power cord and parallel connected.

Try the following:q Disconnect and reconne

and parallel cable at both

q Use another IEEE-1284 cable.

Cannot access port (inuse by anotherapplication)

There is a device conflict. Thanother printer connected torunning status software. Thedominates the parallel port owill not allow the HP LaserJeport.

Try the following:q Disable all status window

q Verify the port setting is cprinter. Access the printePrinter properties (drivecan be accessed under tDetails tab in the Printer

Error messages on screen (continued)

Error Message Solution

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Illegal operation/Generalprotection fault/Spool 32error

This error indicates that a proWindows with your compute(memory or hard disk).To clear this error, restart you

To help prevent this error frofuture, use some or all of therecommendations:

q Run fewer applications aClose (rather than minimthat you are not using atPrograms such as screecheckers, status softwarsoftware, and menu progresources that you might

print.q Avoid performing memor

such as sending a fax orwhile printing.

q Delete all temp (file_namthe Temp subdirectoriessubdirectory C:\Window

q Print at 300 dpi rather thq Use an alternate print dr

software), such as softwHP LaserJet III. Note: Uswill remove access to so

Paper handling problems

Paper handling problems

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Problem Solution

Paper jam q Verify you are printing with specifications. See Printer specifications.

q Verify you are printing with wrinkled, folded, or damage

q See Clearing printer paper

Print is skewed(crooked )

q Adjust the paper guides to tpaper being printed and tryPrinter paper guides or Lthe printer.

q See Page skew.

More than one sheet ofpaper feeds throughthe printer at one time

q The paper input tray may beLoading paper into the prinis not wrinkled, folded, or da

Printer does not pullpaper from the paperinput tray

qVerify the printer is not in MSee Printer light patterns.

q The pickup roller may be diCleaning the pickup rollerpickup roller.

Printer made my paper

curl

q Adjust the paper output lev

position to print using the soutput path. See Printer paPrinting media.

q See Curl or wave.

Printed page is different than whaon screen

Printed page problems

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p g p

Problem Solution

Print job printsextremely slow

The maximum speed of the printer is which cannot be exceeded. This speeLetter sized paper. Letter is a U.S.

which is smaller than European A4. Yvery complex. Try the following:q Reduce the complexity of your do

number of multiple graphics, and

q Change setting in the printer propPrinting. See Printer properties

q Add printer memory. See Installi

(memory).

Garbled,incorrect, orincomplete text

The parallel cable may be loose or defollowing:q Disconnect the parallel cable and

q Try printing a print job that you kn

q If possible, attach the cable and p

computer and try printing a print jworks.

q Try using a new IEEE-1284 compSee Accessories and ordering in

The wrong printer driver may have beinstalling the software. Verify the HP

selected in the printer properties.

The software application may be malprinting from another software applic

Printed page problems (continued)

Problem Solution

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Missing graphicsor text The file may have blank pages. Try thq Check the file to make sure that ycontain blank pages.

The graphic settings in the printer procorrect for the type of job you are prinq Try a different graphic setting in th

To access the printer properties,

properties (driver).

The printer driver may not work for thprinting.q Try using a different printer driver

the driver for the HP LaserJet III.different driver will remove acces

features.

Page formatchanged

If the document was created while usdifferent printer driver (printer softwarproperties settings in the software areformat may change when trying to prprinter driver or settings. To help elim

try the following:q Create documents and print them

printer driver (printer software) ansettings regardless of the HP Laswhich you are printing.

q Change your printer property setresolution, paper size, font setting

settings. See Printer properties

Graphics quality The graphics settings may be unsuitaq Check graphic settings in the prin

Improving print quality


q

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q

Image defect examplesq Correcting print defects

Image defect examples

Light print or fade DrToner specks

TGray backgroundVertical lines

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Mis

cha

Vertical repetitive

defects

Loose toner

Page skew Curl or wave Wrcre

Correcting print defects

Light print or fade q The toner supply is low. You may be able to tem

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the toner cartridge life. See Managing the tonq The paper may not meet HPs paper specificat

the paper is too moist or too rough). See Prinspecifications.

q If the whole page is light, the print density adjuor EconoMode may be on. Adjust the print den

EconoMode within the printer properties. SeeEconoMode (save toner).

Toner specks q The paper may not meet HPs paper specificat

the paper is too moist or too rough). See Prinspecifications.

q The printer may need to be cleaned. See CleaCleaning the printer paper path.

Dropouts q A single sheet of paper may be defective. Try r

q The moisture content of the paper is uneven omoist spots on its surface. Try printing with newPrinter paper specifications.

q The paper lot is bad. The manufacturing procesome areas to reject toner. Try a different kind

q The toner cartridge may be defective. See Macartridge.

Gray background q Decrease the print density setting. This will dec

of background shading. Access this setting unproperties (driver).

q Change the paper to a lighter basis weight. Se

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specifications.

q Check the printers environment; very dry (low conditions can increase the amount of backgro

q Install a new HP toner cartridge. See Changincartridge.

Toner smear q If toner smears appear on the leading edge of

paper guides may be dirty. Wipe the paper guifree cloth. See Printer components or Clean

q Check the paper type and quality.

q Try installing a new HP toner cartridge. See Ccartridge.

Loose toner q Clean the inside of the printer. See Cleaning t

q Check the paper type and quality. See Printerspecifications.

q Try installing a new HP toner cartridge. See Ccartridge.

Vertical repetitive defects

q The toner cartridge may be damaged. If a repe

at the same spot on the page, install a new HPSee Changing the toner cartridge.

q Internal parts may have toner on them. See Cprinter If the defects occur on the back of the

Misformed characters q If characters are improperly formed, producing

paper stock may be too slick. Try a different papaper specifications.

q If characters are improperly formed, producingl d i V if th t h

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laser scanner may need service. Verify that chimproperly formed on a self-test page. If so, coauthorized dealer or service representative. Sesupport.

Page skew

q Make sure the paper or other media is loaded the guides are not too tight or too loose againsSee Loading paper into the printer.

q The paper input bin may be too full. See Loadprinter.

q Check the paper type and quality. See Printer

specifications.

Curl or wave q Check the paper type and quality. Both high te

humidity will cause paper to curl. See Printer specifications.

q The paper may have sat for too long in the papover the stack of paper in the tray. Also, try rot180 in the paper input tray.

q Try printing using the straight-through output ppaper output paths.

Wrinkles or creases q Make sure that paper is loaded properly. See the printer.

q Check the paper type and quality. See Printer

Cleaning the printer

During the printing process, paper, toner, and dustaccumulate inside the printer. Over time, this build

quality problems such as toner specks or smearin

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quality problems, such as toner specks or smearintwo cleaning modes that can correct and prevent thproblems:

q Cleaning the toner cartridge area

q Cleaning the printer paper path

Cleaning the tocartridge area

Cleaning the toner ca

necessary on a regula

1

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necessary on a regulacleaning, look for excecompartment.

WARNING!Before cleaning the prprinter off by unpluggi

and then wait for the p

1 Turn the printer ofand then wait for t


CAUTIONTo prevent damage, dtoner cartridge to lightfew minutes. Cover it do not touch the black

roller inside the printecan damage the printe

3 With a dry, lint-freresidue from the pand the toner cart

4 Replace the tonerclose the printer d

5 Plug the power coprinter.

2

3

4

Cleaning the printer paper pathThis process uses copier-grade paper to remove dthe paper path. Do not use bond or rough paper. Uyou are experiencing toner specks or dots on printwill produce a page with toner debris, which should

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1 Ensure the printer is loaded with paper.

2 Ensure the printer is in the Ready state.

3 Press and hold the GO button for 20 seconds 20 seconds the printer will perform a reset). Pathrough the printer.

Note After holding the GO button for 20 seconds, each olights will blink until the cleaning process is comple

Clearing printer paper jams

Occasionally, paper becomes jammed during a pricauses include the following:

q The paper input trays are loaded improperly or

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q The paper input trays are loaded improperly orLoading paper into the printer.

q The paper output path is changed during ratheprint job.

q Media that does not meet HP specifications is paper specifications.

Note Always remove all paper from the paper input trthe stack when new paper is added. This helps sheets of paper from feeding through the printer atreduces paper jams. See the sticker which you plawhile setting up the hardware.

You will be notified of a paper jam by an error in thprinter control panel lights. See Printer light patter

Typical paper jam locations

q Toner cartridge area: See Removing a jammq Paper input tray areas: If the page is still stic

paper input tray, pull the page from the paper ifully removed If the page cannot be removed i

Removing a ja

If the scanner is attacyou may need to pull tedge of the work spachangs over the edge t

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hangs over the edge textension.

1 Open the printer dcan be removed wthe toner cartridge3. Otherwise, con

2 Remove the toneplace it aside, covsheet of paper.

CAUTIONPaper jams in this are

loose toner on the pagtoner on your clothes,water. Hot water will ptoner into fabric.

CAUTION

To prevent damage tocartridge, do not expomore than a few minusheet of paper.

Continued on next p

1

2

3 With both hands,

the paper that is mincludes the midd

3

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includes the middcarefully pull it fre

NoteIf the paper tears, seeremoving torn pieces

4 When the jammedremoved, replace and close the prin

Note

If you had to move theof the desk to accommscanner, check the prpower connections to securely fastened.

You may need to reseclearing a paper jam. printer.

NoteRemove all paper fromtray and straighten thepaper is added.

4

Paper jam: rempieces of pape

Sometimes a piece of

tear when being remofollowing procedure to

1

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gfollowing procedure topieces of paper left in

1 Make sure the toninstalled and the pclosed.

2 Turn the printer offAs the printer restadvance the piece

NotePrinters powered by 2be turned off and on w

Turning the power off


4 Remove the piece

5 Reinstall the toneclose the printer d

If the paper does not steps 1 through 5.

2

3

4

Changing the p

If the printer regularly is fed through or morefeeds through), you mor clean the pickup ro

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p pAccessories and ordeto order a new pickup

1 Unplug the powerprinter, and then acool.

2 Open the door andcartridge.

3 Locate the pickup

4 Rotate the bottomtowards the front

Continued on next p

1

2

3

5 Gently pull the pic

out.

6 Position the new p

5

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6 Position the new pof the old pickup r

7 Rotate the bottomroller towards the until it snaps into

8 Use the eraser enpress the spring awhite cam roller.

WARNING!Failure to complete thcause damage to the

9 Reinstall the toneclose the printer d

NotePlug the printer in to t

6

7

8

Cleaning the p

If you wish to clean thrather than replace it, instructions below:

Remove the pickup ro

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Remove the pickup roChanging the pickup

1 Dab a lint-free cloalcohol, and then

WARNING!Alcohol is flammable. and cloth away from oalcohol to dry completthe printer and pluggincord.

2 Using a dry, lint-frpickup roller to redirt.

3 Allow the pickup rdry before reinstaprinter.

1

2

3

Resetting the printer

To reset the printer, press and hold the Go button ocontrol panel for 5 seconds.

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9

TroubleshootingCopier/Scanner

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q Finding the solution

q Improving scan/copy quality

q Calibrating the scanner

q Cleaning the scanner

q Clearing scanner jams

q Removing the scanner

Finding the solution

Use this section to find the solution to common sca

Scanning problems

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q The scanner did nothing

q No preview appeared on screen

q Scanned image is of poor quality

q Part of the image did not scan or is missing tex

q The text cannot be edited

q The scan takes too long

q Error messages appear on the screen

Copying problems

q No copy came out or the scanner did nothing

q Copies are blank, missing images, or faded

The scanner did nothing

Is the scanner correctly connected and latchedThe scanner must be connected and the attachmSee the Quick Reference Guide for attachment in

Removing the scanner for instructions on remov

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CAUTION To prevent damage, unplug the printer before checonnection.

Have you printed a self-test page to verify the recognized by the printer?

Verify the scanner is installed by printing a self-tesPrinting a self-test page. On the lower-left hand test page, the text will read: Scanner Installed: YeNo instead, reboot your PC. If that does not wor

HP LaserJet 1100 software. See the Quick Referewith the HP LaserJet 1100A PrinterCopierScanninstallation instructions.

Is the wrong printer selected?Verify the HP LaserJet 1100 is selected as the cu

you print. You may have to click Setup in the printwhich printer is being used. Specify HP LaserJet

Did you send a print or copy job before attempIf a print or copy job was sent before attempting tooccur after the other job is finished. The print jobqueue. Check the light status on the printer. See patterns.

Is the printer parallel cable working and conneThe parallel cable may be defective. Try the follow

q

Disconnect and then reconnect the parallel caq Try printing a print job you know prints.

q If possible, attach the cable and printer to ano

Do you have other devices running on your coThe HP LaserJet 1100A PrinterCopierScanner parallel port. If you have a sound card, external haswitchbox connected to the same parallel port as HP LaserJet 1100A, the other devices may be int

disconnect the other devices to connect and use tHP LaserJet 1100A or you must use two parallel

Y d dd h ll l i

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computer. You may need to add another parallel iECP parallel interface card is strongly recommenddocumentation that came with your PC for informaadditional parallel interface card or resolving devic

No preview appeared on screen

Are you currently copying or printing?Wait for the copy or print job to be completed befor

Is the original loaded correctly?

Verify the original is loaded correctly: narrow side fiscanner paper input tray with the side-to-be scanne

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See Loading Copier/Scanner originals.

Is the scanner correctly connected and latchedThe scanner must be connected and the attachmeSee the Quick Reference Guide included with your

attachment instructions. See Removing the scannon removing the scanner.

CAUTION To prevent damage, unplug the printer before checconnection.

Is the wrong printer selected?

Verify the HP LaserJet 1100 is selected as the curyou print.

Scanned image is of poor quality

Is the original a second generation photo or picReprinted photographs, such as in newspapers or printed using tiny dots of ink that make an interpretaphotograph; thus, the quality is dramatically decreadots form unwanted patterns that, when scanned adisplayed can be detected If the following sugges

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displayed, can be detected. If the following suggesprovide a solution, you may need to use a better-quoriginal.

q Try to eliminate the patterns by reducing the scSee Enhancing the scanned image.

q Print the scanned image to see if the quality is

q Try recalibrating the scanner. See Calibrating

q Verify your resolution and gray-scale settings atype of scan job you are performing. See Scangray scale.

Is the image quality better when printed?The image displayed on screen is not always an acrepresentation of the quality of the scan.

q Try adjusting the settings on your PC monitor tcolors (or levels of gray). Typically, this is adjusDisplay found in the Control Panel. See the dcame with your PC.

q Try adjusting the resolution and gray-scale settsoftware. To learn more about these settings, sresolution and gray scale.

Is the image skewed (crooked)?The original may have been loaded incorrectly. It isthe paper guides when loading originals. See LoaScanner originals.

Does the scanned image have unwanted blots,white stripes or any other defect?

Part of the image did not scan or text

Was the original loaded correctly?Verify you loaded the original correctly. See Loadi

originals.Does the original have a colored background?

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Does the original have a colored background?Colored backgrounds can cause images in the foretoo much. Try adjusting the settings before scanninimage after it has been scanned. See Contrast seAlso see Scanner resolution and gray scale.

Is the original longer than 762 mm (30 in.)?The maximum scannable length is 762 mm (30 in.exceeds the maximum length, the scanner will stop

CAUTION Do not try to pull the original out of the scanner, or the scanner or your original. See Clearing scanne

Is the original too small?The minimum size supported in the Copier/Scanneis 50.8 by 90 mm (2 by 3.5 in.). The original may bClearing scanner jams.

Are you using the Document Assistant?Your default property settings for the Document As

to automatically perform a specific task other than attempting. For example, the Document Assistant automatically perform a scan to e-mail; thus your imup on screen but instead will be attached to an e-mfile. See the online help for instructions on changinAssistant properties. See Accessing the online he

The text cannot be edited

Have you specified either the Document AssistLaserJet Document Desktop to Edittext (OCR)Text remains as a single image until it is run throughCharacter Recognition) application, which will convimage into text you can edit. See Editing scanned

I th t d i li ti li k

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Is the correct word-processing application linkapplication?Your OCR application may be linked to a word procthat does not perform this task. See the HP online hon linking applications.

Does the original have text that is tightly spaceThe OCR application may have difficulty recognizinspaced. For example, the text run through the OCRhave combined characters such as rn appearing abe left out.

Is the original of poor quality?

The accuracy of the OCR application depends on tand structure of the original and the quality of the syour original is of good quality.

Does the original have a colored background?Colored backgrounds can cause images in the foretoo much. Try adjusting the settings before scannin

image after it has been scanned. See Contrast seAlso see Scanner resolution and gray scale.

The scan takes too long

Do you have your resolution and gray scale setHaving the resolution and gray scale set high will cto take longer and will result in larger files. Scanninthe correct resolution and gray scale settings for yoto obtain good results. To learn more about resolutsee Scanner resolution and gray scale.

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g y

Did you send a print or copy job before attempIf a print or copy job was sent before attempting to occur after the other job is finished.

Is your printer set for bi-directional communicaSee the documentation that came with your PC to settings.

Error messages appear on the sc

Unable to activate TWAIN source

q If you are acquiringan image from another dedigital camera or another scanner, make sure

TWAIN compliant. Non-TWAIN-compliant devwith the HP LaserJet 1100A PrinterCopierS

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q Be sure that you have connected the parallel your package to the correct parallel port on theyou have another parallel port, try attaching ththe other port. Make sure you have an SPP-(b

ECP-compliant parallel port on your computeport is the minimum; an ECP parallel port is srecommended. For more information on your see the documentation that came with your P

q The HP LaserJet 1100A PrinterCopierScanparallel port. If you have a sound card, externnetwork switchbox connected to the same pa

HP LaserJet 1100A, the other device may intedisconnect the other device to connect and usHP LaserJet 1100A or you must use two paraYou may need to add another parallel interfacparallel interface card is strongly recommenddocumentation that came with your PC for infinstalling an additional parallel interface card conflicts.

No copy came out or the scanner

Is paper loaded in the printer paper input tray?Load paper in the printer. See Loading paper into

Is the original loaded correctly?

Verify the original is loaded correctly: narrow side fthe scanner paper input tray. See Loading Copie

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Is the scanner correctly connected and latchedThe scanner must be connected and the attachmSee the Quick Reference Guide for attachment inRemoving the scanner for instructions on remov

CAUTION To prevent damage, unplug the printer before checonnection.

Is the wrong printer selected?Verify that the HP LaserJet 1100 is selected as thwhen you print. You may have to click Setup in the

which printer is being used. Specify HP LaserJet

Have you printed a self-test page to verify the

recognized by the printer?Verify the scanner is installed by printing a self-tesPrinting a self-test page. On the lower-left hand test page, the text will read: Scanner Installed: Ye

No instead, reboot your PC. If that does not worHP LaserJet 1100 software. See the Quick Referewith the HP LaserJet 1100A PrinterCopierScanninstallation instructions.

Did you send a print job before attempting to cIf a print job was sent before the copy job, the copthe print job is finished.

Copies are blank, missing images

Are you making a Quick Copy when you shouldCopier Control Panel?The Quick Copy settings may not produce good rescopy job you are attempting. See Copy overview.

Is the protective tape still on the printer toner cEach new toner cartridge is packaged with protect

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Each new toner cartridge is packaged with protectSee Changing the toner cartridge to verify the prbeen removed.

Is the toner cartridge low on toner?

Copies are made using the printer, so if the toner ctoner, the copies will be faded. The life of the tonerextended. See Redistributing toner.

Is the wrong printer selected?Verify the HP LaserJet 1100 is selected as the curyou print. You may have to click on Setup in the prwhich printer is being used. Specify HP LaserJet 1

If the problem is software related, access the onlinAccessing the online help.

Is the original of poor quality?The accuracy of the copy depends on the quality aoriginal. If your original is too light, the copy may ncompensate, even if the contrast is adjusted. Try acontrast with the Copier Control Panel. See Using Panel.

Does the original have a colored background?Colored backgrounds can cause images in the foretoo much or the background to appear in a differenadjusting the settings before copying or enhancing

has been copied with the Copier Control Panel. SeCopier Control Panel. Also see Scanner resolutio

Is the original longer than 762 mm (30 in.)?

Improving scan/copy quality


q Preventative steps

q Image defect examples

q Correcting scan/copy defects

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g py

Preventative steps

There are a few, simple steps you can take to impr

q Load the paper or media correctly. If the paperincorrectly, it may skew, causing unclear imagewith the OCR application. See Loading Copieoriginals.

q Adjust the software settings according to the eimage you will receive from scanning or copyinthe scanned image and Scanner resolution a

q Use quality originals.

Image defect examples

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Vertical white

stripes

ToBlank pages

Unwanted lines UnBlack dots orstreaks

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Black dots or streaks q There may be ink, glue, correction fluid, or an

substance on the scanner sensor. Try cleaningCleaning the scanner.

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Unclear text q Try adjusting the settings.

Copier Control Panel: see Using the Copie

Quick Copy settings: see Quick Copy settin Verify you have the correct resolution and g

See Scanner resolution and gray scale.

q You may need to change the properties settingassociated function in the Document AssistantHP Document Desktop. Learn about these set

help. See Accessing the online help.

Image prints at reduced size q The HP software settings may be set to reduce

image. See the following:

LaserJet Toolbox to change the settings in

Assistant and the LaserJet Document Desk Quick Copy settings to change the setting

Using the Copier Control Panel to change Copier Control Panel.

Calibrating the scanner

If images are showing defects, the scanner may necalibrated. First verify the problem is not printer rela

is not printer related, clean the scanner. See CleaIf image defects persist, then calibrate the scannercalibration utility, see Accessing the Calibration ut

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1 Create a page that measures 219 mm by at leaby at least 6 in.). Use bright, white paper.

2 Insert the page into the paper input tray, wide s

the calibration.

Note For more information about calibration, see the onl

Accessing the Calibration utility

WIndows 9x & NT 4.0

From the Document Assistant, click Tools, and the

Windows 3.1x

From the Program Manager, double-click the HP

Cleaning the scanner

You may need to cleanscanning or copying it

which smudges or thaamounts of dirt or dus

To clean the scanner

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To clean the scanner, instructions below:

1 Unplug the printeroff, and then wait

cool.

2 Open the scanner

3 Dampen a clean, rubbing alcohol (por glass cleaner. Gand forth on the wthe damp cloth whthe CIS roller.

WARNING!Alcohol is flammable. and cloth away from o

alcohol to dry completplugging in the power

4 Spray glass cleanpiece of clean, cocarefully clean theimage sensor.

WARNING!Ensure the scanner is

1

2

3

Clearing scanner jams

Occasionally, paper becomes jammed during a scaSome of the causes include the following:

q The paper input trays are loaded improperly. SCopier/Scanner originals.

q The original is too small or large to be correctly

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q e o g a s too s a o a ge to be co ect yscanner. See Supported paper sizes and type

q The original exceeds the maximum page lengtpaper sizes and types (media).

q Media that does not meet HP specifications is paper specifications.

An error message will appear on your PC screen w

Clearing jams

1 Open the scanner

2 Locate and grasptop or bottom sidesticks out further, gently and steadil

3 If ll t

1

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3 If necessary, roll tthe opposite directhe original. For epulling the origina

roll the wheel up.

If the jammed originalClearing hard-to-reac

NoteAlways remove all orig

input tray and straightnew originals are add

2

3

Clearing hard-jams

Remove the scanner fSee Removing the sc

CAUTIONRemoving the scanne

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Removing the scanneunplugging the printerprinter and scanner. Talso be unplugged bef

scanner on the printer

1 Rotate the scannefacing toward the

2 Gently shake the original falls out th

1

2

Removing the scanner

To remove

Documents

hp 1100A