HOW TO ACHIEVE EMPLOYEE EXPERIENCE BREAKTHROUGHS

“In a world where money is no longer the primary motivating factor for employees, focusing on the employee experience is the most promising competitive advantage that organisations can create.

Jacob Morgan

%

How regularly are you invited

to provide feedback to

your company?

ANNUALLY

36%

TWICE A YEAR

16%

QUARTERLY

22%

WEEKLY

59%7

MONTHLY

16%

MORE THAN ONCE A WEEK

59%4Qualtrics 2019 Global Employee Engagement TrendsSample size of 10,000+ employees globally

35%indicated that their company turns their feedback into action “very or extremely well

Sally WinstonHEAD OF EX STRATEGY SOLUTIONS EMEAQUALTRICS

COST CENTRE

RADICALLYCHANGING

ENVIRONMENT

VALUEADVISER

source: Research from salary.com

We are surrounded by

experience gaps

believe employees would recommend the company as a great plan to work

believe employees are engaged

of employees are engaged

of employees think that benefits are fair

of employees would recommend the company as a great place to work

believe employees are satisfied with their benefits

69%

34%

71%

48%

81%

38%

What really is employee experience?

SYSTEM OF ACTION

ANNUAL ENGAGEMENT SURVEY

ANNUAL ENGAGEMENT SURVEY

ANNUAL ENGAGEMENT SURVEY

ANNUAL ENGAGEMENT SURVEY

SYSTEM OF ACTION

TRAINING & DEVELOPMENT

RECRUITING& PRE-HIRE

ONBOARDINGFEEDBACK

POLICYCHANGES

ROLECHANGE

PROMOTION

POST-PARENTALLEAVE

EMPLOYEEEXIT

10%

9%

5%

5%

4%

31%13%

8%

“EX is sum of everything an employee experiences throughout their connection to the organisation

Denise Lee Yohn

TIME TO THINK DIFFERENTLY ABOUT

SYSTEM OF ACTIONENGAGEMENT THE ENTERPRISE-WIDE

1The IT experience

DRIVERDIFFERENTLY

90

THINK THEIR COMPANYTURNS THEIR FEEDBACKINTO ACTIONS

50%

of C-Suite executives saythey pay attention to employee needs when introducing new technology

%

of employees agree

15%more pride, advocacy, and achievement at work than non-Microsoft Managed Desktop users.

Microsoft Managed Desktop users felt

2Day -30/1/30/60

82%

ORGANISATIONS WITH A STRONG ONBOARDING PROCESS IMPROVE NEW HIRE RETENTION BY

SOURCE: GLASSDOOR

3EX = CX

DRIVERDIFFERENTLY

65

THINK THEIR COMPANYTURNS THEIR FEEDBACKINTO ACTIONS48%

of CX leaders consider it “very important” or “critical” to improve employee experience

%

of CX laggards think the same

Rethink the 'moments that

matter’…

& Experience Breakthroughs will

come

Build a system of action..

Thank yousallyw@qualtrics.comhttps://www.linkedin.com/in/sallywinston/