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Creating customer experiences that lead to increased customer satisfaction and improved financial metrics requires a highly flexible customer experience management program—that’s where Qualtrics comes in. Forget about static programs that hold you hostage to rigid processes and outrageous fees—Qualtrics combines industry-leading technology with the expertise your company needs to tailor your program to your current needs and adjust your program as your organization evolves. The world’s most agile customer experience management software “Integrating Qualtrics into our customer experience program is keeping GE at the forefront of innovation.” “With Qualtrics, our NPS has risen every year and closing the loop is now a seamless process.” “Qualtrics allows us to get our product roadmap in line with our customer needs.” QUALTRICS.COM

Qualtrics CX

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Page 1: Qualtrics CX

Creating customer experiences that lead to increased

customer satisfaction and improved financial metrics

requires a highly flexible customer experience

management program—that’s where Qualtrics comes in.

Forget about static programs that hold you hostage

to rigid processes and outrageous fees—Qualtrics

combines industry-leading technology with the

expertise your company needs to tailor your program

to your current needs and adjust your program as your

organization evolves.

The world’s most agile customer experience management software

“Integrating Qualtrics into our customer experience program is keeping GE at the forefront of innovation.”

“With Qualtrics, our NPS has risen every year and closing the loop is now a seamless process.”

“Qualtrics allows us to get our product roadmap in line with our customer needs.”

QUALTRICS.COM

Page 2: Qualtrics CX

Capture insights at every touchpoint and key moment

CONTACT CENTER

LOCATION & STORE

KEY ACCOUNTS

SOCIAL MEDIA

FRONTLINE EMPLOYEES

WEBSITE EXPERIENCE

MOBILE / IN-APP EXPERIENCE

EVENT EXPERIENCE

Drive your organization to take action at scale with

built-in case management, closed-loop feedback,

automated actions, and other innovative features.

Integrate seamlessly with CRM and operational

systems to ensure customer data results in real

financial results.

D R I V E A C T I O N A C R O S S YO U R O R G A N I Z AT I O N

With flexible role-based dashboards and instant

professional reporting, you can ensure the right

insights reach the right people in real-time.

With everything from full text analytics to key

driver analysis and team scorecards, we empower

you to identify and prioritize opportunities for CX

improvement in all areas of your business.

I D E N T I F Y A N D P R I O R I T I Z E O P P O R T U N I T I E S

COMBINING THE POWER OF UNMATCHED TECHNOLOGY WITH A WORLD-CLASS SUPPORT TEAM.CONTACT [email protected] TO SET UP A DEMO TODAY