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How Managed Service Providers Can Meet Market Growth with Maximum Uptime
2VXCHNGE | COPYRIGHT © 2020 | 1501 W. CLEVELAND ST. TAMPA, FL 33606 | 844.VXCHNGE
How Managed Service Providers Can Meet Market Growth with Maximum Uptime
THE COSTS OF DOWNTIME
$300,000The amount of money companies can lose per hour of downtime.4
$250,000An additional amount lost by customer churn and reputation damage caused by downtime.5
Over 90%of companies that experience one week of network downtime go out of business within a year.6
The managed services provider (MSP)
sector is growing rapidly. Reports
estimate the market to accumulate over
$240 billion by 2021,1 with key segments
like software-as-as-service (SaaS) and
infrastructure-as-a-service (IaaS) expected
to generate over $60 billion individually by
the end of 2020.2 As the market continues
to grow, so do customer expectations for
application performance, availability and
reliability. According to the ITIC 2017 Global Reliability Survey Mid-Year Update, 99.99%
uptime is now the minimum reliability
required by nearly 80% of organizations.3
For MSPs, the combination of rapid market
growth and high customer expectations
requires a lower margin of error for
solutions for achieving maximum uptime.
3VXCHNGE | COPYRIGHT © 2020 | 1501 W. CLEVELAND ST. TAMPA, FL 33606 | 844.VXCHNGE
How Managed Service Providers Can Meet Market Growth with Maximum Uptime
1. Application Integration
The process of connecting a provider’s
business-critical applications with
their customers’ on-premise systems
and infrastructure requires a variety of
specialized skills and knowledge. This
process should also include rigorous testing
to ensure the integration is successful
and that necessary systems are talking to
each other. As businesses continue to add
more applications to their infrastructures,
the integration process can be increasingly
complex for MSPs — and failed integrations
become inaccessible and user experiences
to suffer.
2. The Internet of Things
It’s estimated that over 50 billion devices will
be connected to the Internet by 2020. This
expansion of networks and devices is a great
advantage for MSPs — if leveraged correctly.
By putting infrastructure closer to key
markets and leveraging optimal connectivity,
providers can deploy services faster and run
applications more seamlessly across larger
user bases. Without the right infrastructure,
interconnectivity and redundancy measures,
deploying services across a broader
network can expose MSPs to devastating
downtime issues.
3. Time
An explosion in demand for MSP services
means providers are under pressure to
get customers up and running quickly. As
with any business process, time pressure
can impede quality and thoroughness —
especially when a provider is short-staffed
or has hit workload capacity. With this in
mind, it’s essential that providers ensure in-
house talent has the bandwidth to focus on
quality service delivery and getting ahead of
potential limitations to network maintenance
and troubleshooting efforts to help
avoid downtime.
4. Security
An ongoing challenge for any MSP is ensuring
the security of its customers’ data and
maintaining compliance with necessary
regulations and standards. While meeting
security and compliance requirements
should be a top priority, MSPs need to
be cautious that implementing additional
security measures and processes doesn’t
prevent them from achieving maximum
uptime performance.
FOUR CHALLENGES TO ACHIEVING MAXIMUM UPTIME
IT PAYS TO BEPROACTIVE
what aspects of network performance deserve attention
later. Studies show that providers who are proactive about
downtime prevention tend to spend less on network upkeep. 8
5VXCHNGE | COPYRIGHT © 2020 | 1501 W. CLEVELAND ST. TAMPA, FL 33606 | 844.VXCHNGE
How Managed Service Providers Can Meet Market Growth with Maximum Uptime
PROACTIVE STRATEGIES FOR ACHIEVING MAXIMUM UPTIMEOPTIMIZE PROCESSES AND OPERATIONSTried-and-true processes, procedures and
operational measures ensure infrastructure
can achieve uptime requirements. This is
where having the right partner is critical.
Data center, colocation and cloud service
providers should understand an MSP’s IT
infrastructure requirements and be able to
apply specialized knowledge and skillsets to
optimize network performance through…
» Overseeing application integrations
» Advising on bandwidth usage and connectivity needs
» Meeting security and compliance requirements
» Spinning up new public cloud environments
» Troubleshooting infrastructure issues
» Providing 24x7x365 visibility and communication
Having a specialized partner that can help
manage infrastructure with industry-leading
operations and processes gives MSPs an
advantage in meeting uptime requirements
for their business and their customers. And
having a partner dedicated to achieving
maximum uptime gives providers the time to
focus on other areas of the business.
IT TEAMS LOSE TWO WEEKS PER YEAR MANAGING DOWNTIME.9
BUSINESS CONTINUITY PLANNINGIt may seem obvious, but designing,
implementing and testing a business
continuity plan is key to mitigating downtime.
This process requires considerations
for infrastructure maintenance and
troubleshooting operations, security
measures and backup requirements. It also
requires real-time, 24/7 visibility
to infrastructure.
The business continuity planning process
can be time-consuming and require a level
of expertise many MSPs do not have to
spare. Many providers also host mission-
critical infrastructure off-site or in the
cloud, which can present visibility gaps to
system performance. For these reasons,
working with external providers to develop
and execute backup, recovery and failover
procedures can be critical to achieving
maximum uptime.
6VXCHNGE | COPYRIGHT © 2020 | 1501 W. CLEVELAND ST. TAMPA, FL 33606 | 844.VXCHNGE
How Managed Service Providers Can Meet Market Growth with Maximum Uptime
REMOTE HANDS SERVICESAn upsurge of hybrid IT deployments that
utilize on-premises, off-site and cloud-based
environments means many MSPs rely on
off-site support or “remote hands” services
to manage their infrastructure. While this
remote support is essential to optimizing
network performance and end-user
experience, it can also introduce visibility and
proximity concerns.
The right combination of remote hands
services and 24x7x365 infrastructure
visibility — including IT asset tracking —
arms MSPs with the insight to monitor and
optimize their infrastructure performance
and bandwidth usage without having to
commit in-house resources to
maintenance tasks.
89% OF IT MANAGERS TEST THEIR DISASTER RECOVERY/FAILOVER SYSTEMS ONLY ONCE A YEAR.10
LACK OF ACCESS AND VISIBILITY IS ONE OF THE TOP FIVE CONCERNS FOR IT TEAMS.11
ENHANCED INTERCONNECTIVITYMSPs need the ability to access cloud-based
applications seamlessly and provision new
deployments quickly. This requires direct,
secure and low-latency connections to
global service providers like Microsoft,
Google and Amazon. More importantly, it
requires options.
LATENCY AND BANDWIDTH LIMITATIONS HAVE BEEN REPORTED AS THE TOP BARRIERS TO USING MSP SOLUTIONS.12
The biggest interconnectivity advantage an
MSP can have is leveraging a carrier-neutral
environment. Often created inside colocation
facilities, this type of environment enables
businesses to optimize bandwidth usage and
network performance by provisioning direct
colocation environments can offer upgraded
IP solutions with enhanced threat mitigation
to prevent data breaches and outages —
this is especially critical for providers whose
customers require a heightened level of
security and compliance (e.g., the healthcare
7VXCHNGE | COPYRIGHT © 2020 | 1501 W. CLEVELAND ST. TAMPA, FL 33606 | 844.VXCHNGE
How Managed Service Providers Can Meet Market Growth with Maximum Uptime
Colocation providers can offer a variety of
hybrid or multicloud environment, including
industry-best operations, unparalleled
cost-effectiveness.
The right provider will have…
Industry-Best Operations
» Have SLAs for >99.99999% uptime reliability
» Meet strict standards for security and compliance
» Offer 24x7x365 on-site service
» Include N+1 redundancy for space and power
Service Flexibility
» Help broker new provisions for public, private and interconnection deployments
» Scale service levels up or down quickly
» Accelerate turnaround for on-demand infrastructure maintenance, optimization and troubleshooting tasks
Cost-Effectiveness
» Deliver a predictable monthly cost of services (you pay only for what you use)
» Reduce overhead costs of IT infrastructure management
» Increase bandwidth of in-house staff to focus on service delivery
WHY VXCHNGE FOR COLOCATION?
the right colocation provider arms them with
a strategic advantage to meeting customer
demands and achieving optimal
network performance.
All colocation providers maintain their own
list of best practices. But at vXchnge, we
believe a proactive platform is essential
for monitoring infrastructure, maintaining
business continuity and achieving maximum
uptime. Proactive monitoring ensures that
our operators have 100% visibility and
prevents downtime for MSPs and
their customers.
THE VALUE OF THE COLOCATION PROVIDER
8VXCHNGE | COPYRIGHT © 2020 | 1501 W. CLEVELAND ST. TAMPA, FL 33606 | 844.VXCHNGE
How Managed Service Providers Can Meet Market Growth with Maximum Uptime
VXCHNGE BENEFIT SNAPSHOT
PROTECT YOUR BRAND• 100% uptime SLA
MITIGATE RISKCompliant with the most rigorous
industry standards:
• SSAE 18
• SOC 2 Type II
• ISO/IEC 27001:2013
• HIPAA/HITECH
• PCI DSS 3.1
SIMPLIFY INFRASTRUCTURE MANAGEMENT• 24x7x365 remote hands services,
site monitoring and real-time asset tracking
OPTIMIZED CONNECTIVITY• Carrier-neutral marketplace
enabling direct connections to global service providers
• No-compromise IP solutions with built-in DDoS protection
About vXchngevXchnge is the leading data center-as-a-
service provider dedicated to protecting
global and emerging brands, while improving
the business performance of its customers.
Through its strategically sited, carrier-
neutral colocation data centers across the
US, vXchnge delivers unmatched reliability,
scalability and security for its customers.
vXchnge’s broad geographic footprint puts its
customers at “the edge,” where they can serve
customers locally, and reach more businesses
and more consumers in more markets. The
company is headquartered in Tampa, Florida.
For more information, visit http://www.
vxchnge.com or connect on Twitter, LinkedIn,
and Facebook.1Research and Markets, 2017. Managed Services Market by Service Type (Managed Security Services, Managed Network Services, Managed Data Center Services), Deployment Type, Organization Size, Vertical and Region — Global Forecast to 2022. https://www.researchandmarkets.com/
research/9q9trt/managed services (accessed September 2017).
2Gartner, 2018. Worldwide Public Cloud Revenue. https://www.gartner.com/newsroom/id/3871416
(accessed December 2018).
3ITIC, 2017. ITIC 2017 Global Reliability Survey Mid-Year Update. https://cloud.kapostcontent.net/
pub/a493986a-98ae-4d7f-8437-a383bad7895f/itic-2017-global-server-hardware-server-os-
reliability-report.pdf?kui=7m9-tmFJVZ9pJR_hn4LP-w (accessed October 2017).
4Lerner, A., 2014. Ensure Cost Balances Out with Risk in High-Availability Data Centers. Gartner.
https://blogs.gartner.com/andrew-lerner/2014/07/16/the-cost-of-downtime (accessed
October 2017).
5Ponemon Institute, 2016. Cost of Data Center Outages. https://www.vertivco.com/globalassets/
documents/reports/2016-cost-of-data-center-outages-11-11_51190_1.pdf (accessed October
2017).
6IDC, 2003. Business Continuity Statistics: Where Myth Meets Fact. http://www.continuitycentral.
com/feature0660.html (accessed October 2017).
7Evans, D., 2011. The Internet of Things How the Next Evolution of the Internet Is Changing Everything. Cisco. https://www.cisco.com/c/dam/en_us/about/ac79/docs/innov/IoT_IBSG_0411FINAL.pdf
(accessed October 2017).
8Juniper Networks, 2008. What’s Behind Network Downtime? https://www-935.ibm.com/
services/au/gts/pdf/200249.pdf (accessed October 2017).
9Gartner, 2010. Costs and Scope of Unplanned Outages. https://www.evolven.com/blog/costs-
and-scope-of-unplanned-outages.html (accessed October 2017).
10Brilliant Ideas LLC, 2017. IT Survey Reveals: Most Companies at Financial Risk Due to
Untested, Critically Slow Disaster Recovery Systems. http://www.businesswire.com/news/
home/20070412006003/en/Survey-Reveals-Companies-Financial-Risk-Due-Untested
(accessed October 2017).
11vXchnge, 2016. Executive Summary: Next-Generation Data Centers Will Be Smarter. https://www.
vxchnge.com/vxchnge-executive-summary (accessed October 2017).
12Statista, 2016. Barriers to Using Cloud-Based IT Services, According to North American and
EMEA IT Professionals. https://www.parallels.com/blogs/ras/managed-it-service-providers
(accessed October 2017).