How many conversations have you had that have

been dissatisfying because the person just doesn’t

get what you are really saying? Learn how we can

miss the important things people tell us every day,

and how to stop assuming we know, and really

learn to understand.

8:30 AM - Noon

November 13th

Albany

November 20th

Saratoga Springs

Registration

$25

About Community Partnership Workshops

While many professionals are interested in becoming a mediator, steps to do so can be intensive.

Community Partnership Education Workshops exist to offer education used by mediators so that

interested professionals can learn valuable skills and techniques.

This Training Teaches

About mediation and how it is different from other helping professions

Communication skills that can be incorporated into work, personal life, and relationships

To improve your ability to work with difficult individuals

The many ways you aren’t actually listening

To Register

Contact Amy Alfonso at 518-584-6361 or email amy@mediationmatters.org. Please register as

soon as possible, space is limited.

Pre-registration is required to attend.

Handling difficult conversations instead of giving into the urge to run, hide, avert, ignore, combat, pretend… Mediation 101