HOTEL LOGISTICS - Kuehne + Nagel: Homepage · Our product portfolio provides logistics solutions for all the complex needs and challenges of the luxury hospitality industry. PRE-OPENING

HOTEL LOGISTICSTAILOR -MADE LOGISTICS SERVICE PACKAGES FOR THE

INTERNATIONAL LUXURY HOSPITALIT Y INDUSTRY

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SCHINDELLEGI

HANOVER

LONDON

LAS VEGAS

MACAU

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KUEHNE + NAGEL SPECIALISES IN THE MANAGEMENT AND IMPLEMENTATION OF TURNKEY LOGISTICS SOLUTIONS. WE HAVE A WEALTH OF EXPERIENCE IN DELIVERING TRANSPORT, WAREHOUSING AND INSTALLATION SOLUTIONS FOR INTERNATIONAL LUXURY HOTELS AND THE GAMINGINDUSTRY.

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Excellence through innovation. This philoso-

phy runs through our entire involvement from

the first point of contact with suppliers to the

final handing over of a completed room. We

continuously invest in the latest technology

and in our people enabling us to surpass our

high standards, and keep delivering seamless

solutions.

We have a strong commitment to provide a

level of service that exceeds the expectations

of our clients. We cooperate with owners and

operators in the luxury hotel business and the

gaming industry, as well as with hospitality

procurement companies and hotel developers.

The extensive array of projects we manage al-

lows us to constantly enhance our solutions,

and design them for the individual needs of

our clientele.

We strive to continuously improve our solu-

tions with new ways to create and deliver

value for our clients. Creativity, investigating

opportunities and embracing new ideas char-

acterise our dedicated experts. Knowing that

a high degree of flexibility and communica-

tion is required to manage time sensitive and

unique projects, we work together as a global

team to achieve excellence.

OUR PHILOSOPHY

OUR CLIENTS

OUR PEOPLE

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Our product portfolio provides logistics solutions

for all the complex needs and challenges of the

luxury hospitality industry.

PRE-OPENING• FF&E for hotel openings and refurbishments

• OS&E for hotel openings

• GS&E for casino operators

POST-OPENING• Guest amenity programs

• Brand standard roll outs

• Uniform programs

OUR PORTFOLIO

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From their location in Schindellegi Switzer-land, the Vice President of Hotel Logistics,Global Sales and Marketing Manager and theGlobal Projects Manager guide our worldwidecentres of excellence. They seek to devise andglobally implement our standards, ensuring

all our international clients receive the sameimpeccable service. They help us stay true toour philosophy by continually investing in thelatest trainings for our team and developingnew solutions to meet the ever changing needsof our progressive market.

HEAD OFFICE FOR HOTEL LOGISTICS

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Our US office is in Las Vegas, Nevada, the

birthplace of the hotel and gaming industry.

Focus is solely on the hospitality industry and

our experts serve all of the Americas. The US

based in-house installations team have con-

stantly been at the forefront of their field, and

have used this expertise to execute ground-

breaking projects all over the world. This ded-

icated team come to every project with the

tools to meet any challenge. They deal with

hospitality and gaming installations on a

daily basis and are quick to organise man-

power and equipment to accomplish the work

efficiently. Our installers have experience with

a wide range of FF&E and GS&E products, in-

cluding table games, slot machines, slot bases

and signage. Quality is a necessity, and we

ensure the finished product has the precise

and professional look that you require. The

complete service stretches to liaising with

local regulatory boards to ensure gaming in-

stallations meet approval.

THE AMERICAS

Chief Financial Officer Francisco Perez-Egaña Starwood Hotels & Resorts said:

“WE ARE EXTREMELY HAPPY WITH OUR CHOICE IN NOMINATING KUEHNE + NAGEL AS OUR LOGISTICS PROVIDER.THEIR ABILITY TO MANAGE THE ENTIRE SUPPLY CHAIN ANDOFFER A TRUE TURNKEY SOLUTION ALLOWED US TO OPEN OUR PROPERTIES EFFICIENTLY AND WITHIN BUDGET.”

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Located in the United Kingdom’s London me-

tropolis, our office echoes and understands

the historical architecture and intricate detail

of this established luxury market. This office

provides solutions throughout the North West

of Europe, with special focus on hotel open-

ings and refurbishing projects. Our UK team

have been continuously praised about their

management and installation of mock-up

rooms. We ensure that your mock-up suites are

ready for viewing to deadline.

Every consignment is coordinated from point

of origin to its safe instalment and position-

ing in the show room. We recognise that a

high degree of flexibility is required to man-

age these time-sensitive and unique ship-

ments and can offer you the reliability you

need to make decisions on time, avoiding

delays to your overall project. All transpor-

tation solutions are individually designed and

use our expertise at every stage to balance

business objectives, with cost-efficient opera-

tional planning and execution.

NORTH WEST EUROPE

Partner John Coombs Sr. Project Manager for the refurbishment project

at the Savoy in London said:

"KUEHNE + NAGEL DISPLAYED A FLEXIBLE, INNOVATIVE AND DEDICATED APPROACH TO A VERY CHALLENGING ANDCOMPLEX PROJECT. THEIR TEAM WAS DIRECTLY INVOLVED INTHE DECISION-MAKING PROCESS AND PLAYED A MAJOR PARTIN THE SUCCESSFUL REOPENING OF THE SAVOY HOTEL".

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Our first Hotel Logistics office was opened in

Hanover, the heart of Germany, and has de-

veloped and maintained many of our global

partner relationships over the years. When a

customer is looking to launch a new range of

amenities or needs materials for a marketing

campaign, our experts in Hanover are respon-

sible for all aspects of these programs

throughout the world.

We have a global warehousing program for

our international amenities. This is provided

to every hotel operator and is a standard

which we base our business on. Our solutions

range from regular stock replenishment through

a centralised warehouse, to comprehensive

global supply chain coordination. In addition,

we have the ability to extend these solutions

to include sophisticated decentralised ware-

housing operations with full stock visibility for

the hotel’s procurement departments. This re-

duces both freight expenditure and delivery

times. Ordering your goods is made easier

with our online e-procurement web platform.

CENTRAL EUROPE,MIDDLE EAST & AFRICA

Corporate Purchasing Manager Kempinski Hotels Anke Schwarz,

“KEMPINSKI HOTELS TOOK ADVANTAGE OF KUEHNE + NAGEL’SOS&E SUPPLY SOLUTIONS. THE SERVICE WAS MOST EFFICIENTAND PROFESSIONAL, AND THE COMPANY STAYED WITHIN BUDGET AND ENSURED TRANSPARENCY AT ALL STAGES. AS A FAST-GROWING HOTEL GROUP, WE WERE FULLY SATISFIED WITH KUEHNE + NAGEL’S HOTEL LOGISTICS SOLUTIONS.”

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One of the world’s prime locations for gaming

is Macao and many of the industry’s leading

companies are being attracted to this small

peninsular. This has lead to our investment in

a strong operation to support this growth. Our

dedicated Hotel Logistics team focuses on the

latest trends in hotel building and mega struc-

tures. Drawing on our philosophy, advanced

technology and innovative thinking keep us

at the forefront of this dynamic industry. The

skills of our team go far beyond the efficient

placement of furniture, but into the intricate

world of artwork installation. Artwork pieces

in today’s hotels vary greatly and require spe-

cialised attention. We pride ourselves on our

ability to handle the complex storage, deliv-

ery and instillation requirements of numerous

valuable and unique pieces. Through our con-

sultation service we liaise with the artist and

other contractors to ensure we get everything

right down to the finest detail. Our expertise

covers:

• Antique Artwork

• Sculptures

• Special Installations and surfaces

• 3D wall fittings

ASIA

Bobby Mohseni, Director MFA Asia Ltd. said:

"KUEHNE + NAGEL HAS PROVIDED AN INTERNATIONAL LOGISTICS NETWORK WITH TURNKEY LOGISTICS SOLUTIONS, IN PARTICULAR ARTWORK INSTALLATION SERVICES, TO ASSISTMFA FOR MAJOR CORPORATE AND HOSPITALITY PROJECTSACROSS ASIA SINCE 2008. BEST IN LOGISTICS IN ASIA."

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At Kuehne + Nagel we are committed to

innovation, and are continually enhancing the

technology available to our clients. Today’s ex-

tended supply chain environment calls for

tools that connect multiple sets of data into a

single coherent visibility stream. This enables

more informed decision making, resulting in

an efficient and effective supply chain.

Gallery, our new visibility tool, is a combina-

tion of advanced technologies that creates a

visual aid and virtual link to your future hotel

opening.

Realising that a comprehensive reporting tool

is one of our clientele’s primary requirements,

we have developed Gallery through integrating

multiple systems. We can now provide, through

a single interface, visibility and reporting from

the receipt of a purchase order to the installa-

tion of the product in its final location. The

functionality of the system allows full visibility

of orders detailed by line item. This is auto-

matically generated, increasing both speed and

accuracy while minimising the duplication of

work. All historical data is captured and used

to analyse how our clients work best, and forms

the basis for our program of continuous

performance improvement.

Our team has flexibility on site to permit

accurate item call off and control at hand-

over points. From the warehouse to the final

mile with the installation team, Gallery

provides a real-time and complete overview of

a project’s status.

This latest advancement allows both our

project team and our clients a clearer outlook

on project planning, budgeting, forecasting

and controlling.

GALLERY

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www.kuehne-nagel.com


Documents

HOTEL LOGISTICS - Kuehne + Nagel: Homepage · Our product portfolio provides logistics solutions for all the complex needs and challenges of the luxury hospitality industry. PRE-OPENING