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8/3/2019 High Impact HR Strategies
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HighImpactHR
Strategies
HighImpactHRHighImpactHR
StrategiesStrategies
VancouverVancouver–– May25,2005May25,2005OttawaOttawa–– May31,2005May31,2005TorontoToronto–– June2,2005June2,2005
In partnership with
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HighImpactHR
Strategies
HighImpactHRHighImpactHR
StrategiesStrategies
Dr.ShawnaODr.ShawnaO’’GradyGradyQueenQueen’’sSchoolofBusinesssSchoolofBusiness
© ShawnaO’Grady,2005
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OverviewOverview
SelectingandretainingthebestSelectingandretainingthebest
SuccessionplanningandtalentmanagementSuccessionplanningandtalentmanagement
CoachingthroughsegmentationCoachingthroughsegmentation
UnleashingthepassionandspiritofyourUnleashingthepassionandspiritofyourpeoplepeople
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SelectionandRetention
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WarForTalentWarForTalent
EconomygrowthEconomygrowth
MassiveretirementsinthenextfiveyearsMassiveretirementsinthenextfiveyears
DemographicchangesDemographicchanges
By2016,annualgrowthinthelabourforcewillBy2016,annualgrowthinthelabourforcewillbenearzerobenearzero
58%ofCanadianemployeesareopentomove58%ofCanadianemployeesareopentomovetootherorganizations(ConferenceBoardoftootherorganizations(ConferenceBoardofCanada2005)Canada2005)
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DoyouhaveanintegratedDoyouhaveanintegrated
strategyforselecting,strategyforselecting,retaining,andmanagingretaining,andmanaging
talentwithinyourtalentwithinyourorganization?organization?
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WhyIsSelectionImportant?WhyIsSelectionImportant?
Selectthebest,andyouwillSelectthebest,andyouwill
eliminateninetypercentofeliminateninetypercentofyourperformanceproblemsyourperformanceproblems
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WhyIsSelectionImportant?WhyIsSelectionImportant?
HighperformingorganizationsuseselectivityinHighperformingorganizationsuseselectivityin
recruitmentandselectionrecruitmentandselection
AnorganizationcantrainforskillsandAnorganizationcantrainforskillsandknowledge,butitshouldselectforcoretraitsknowledge,butitshouldselectforcoretraitsandattitudesandattitudes
TwentyTwenty--fiveyearsofresearchandexperiencefiveyearsofresearchandexperience
haveproventhattherearesignificantdifferenceshaveproventhattherearesignificantdifferencesbetweensuperiorandaverageperformersbetweensuperiorandaverageperformers
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Productivity differences between average performers andProductivity differences between average performers and
top 1% of all performers in the same organizationtop 1% of all performers in the same organization
For low complexity jobs (front line workers in a fast-food restaurant)
Top-level performer 50% more productive than average workers
For medium complexity jobs (production workers in a high-tech factory)
Top-level performer 85% more productive than average workers
For high complexity jobs (an associate in an investment bank)
Top-level performer 125% more productive than average workers
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Source: Journal of Applied Psychology
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Productivity differences between average performers andProductivity differences between average performers and
top 1% of all performers in the same organizationtop 1% of all performers in the same organization
For low complexity jobs (front line workers in a fast-food restaurant)
Top-level performer 50% more productive than average workers
For medium complexity jobs (production workers in a high-tech factory)
Top-level performer 85% more productive than average workers
For high complexity jobs (an associate in an investment bank)
Top-level performer 125% more productive than average workers
Source: Journal of Applied Psychology
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Gapbetweentop1%andGapbetweentop1%and
bottom1%bottom1%ForlowcomplexityjobsForlowcomplexityjobs
FormediumcomplexityjobsFormediumcomplexityjobs
ForhighcomplexityjobsForhighcomplexityjobs
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Gapbetweentop1%andGapbetweentop1%and
bottom1%bottom1%ForlowcomplexityjobsForlowcomplexityjobs 300%300%
Formediumcomplexityjobs1,200%Formediumcomplexityjobs1,200%
ForhighcomplexityjobsunForhighcomplexityjobsun--measurablyhighmeasurablyhigh
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PredictiveValidityofMainPredictiveValidityofMain
SelectionMethodsSelectionMethodsSelectionMethodSelectionMethod ValidityCoefficient(r)ValidityCoefficient(r)
AssessmentcentresAssessmentcentres .65.65Interviews(behavioural)Interviews(behavioural) .48.48-- .61.61
WorksampletestsWorksampletests .54.54
AbilitytestsAbilitytests .53.53
““ModernModern”” personalitytestspersonalitytests .39.39
BiodataBiodata .38.38ReferencesReferences .23.23
Interviews(nonInterviews(non--behavioural)behavioural) .05.05-- .19.19
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ImprovingSelectionImprovingSelectionUseacombinationofselectiontechniquestoincreaseUseacombinationofselectiontechniquestoincreaseeffectivenessbeyondtheintervieweffectivenessbeyondtheinterview
EnsurethoseusingthetechniquesaretrainedEnsurethoseusingthetechniquesaretrained
appropriatelyinspecificsappropriatelyinspecifics
WhatWhat’’syourEmployerValueProposition(EVP)?syourEmployerValueProposition(EVP)?
IdentifythecharacteristicsofstarperformersIdentifythecharacteristicsofstarperformers
OnlyallowyourtoptalenttoattracttalentOnlyallowyourtoptalenttoattracttalent
CraftyourcapturestrategyCraftyourcapturestrategy
Followup&closetheloopFollowup&closetheloop–– measureyoursuccessmeasureyoursuccess
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HIPOHIPO’’ssoror
POPOPOPO’’ss
DoYouHave:DoYouHave:
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What are you doing to talentproof your organization?
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PerformanceLevel PercentageIncreaseAveragePerformers
TopPerformers
3%
5.1%
What message does this send?
PayIncreasesForCanadianPayIncreasesForCanadian
EmployeesEmployees
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Source: Conference Board of Canada, 2005
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Differential PrevalenceNil
.25%to1.00%
1.10%to3.00%
Over3.00%
30%
19%
37%
14%
MedianDifferential=1.25%
CompensationIncreaseDifferentialBetweenCompensationIncreaseDifferentialBetweenOutstandingandSatisfactoryPerformersOutstandingandSatisfactoryPerformers
Source: Hay Management Consultants
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Retention Strategies
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WhyDoEmployeesLeave?WhyDoEmployeesLeave?
TheyhaveapoorrelationshipwiththeirbossTheyhaveapoorrelationshipwiththeirboss
TheyThey’’redissatisfiedwiththeircurrentjobredissatisfiedwiththeircurrentjob
TheyhaveabetteralternativeTheyhaveabetteralternative
WhyDoEmployeesStay?WhyDoEmployeesStay?
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Staying is not the obverse of leaving
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WhydoPeopleStay?WhydoPeopleStay?
It It ’ ’ snotwhetherpeoplearesatisfiedorsnotwhetherpeoplearesatisfiedordissatisfiedthat dissatisfiedthat ’ ’ stheissue,it stheissue,it ’ ’ showshowintegratedpeopleareintheirjobsthatintegratedpeopleareintheirjobsthat
oftenpreventsthemfromleaving.oftenpreventsthemfromleaving.
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TheBestRetentionStrategiesTheBestRetentionStrategies
Focuson:Focuson:1)1) LinksLinks tootherstoothers
2) 2) Fit Fit withthejob&community withthejob&community
3)3) SacrificesSacrifices they they ’ ’ dhavetomakedhavetomake
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CREATELINKSCREATELINKSCREATELINKS
COACHESCOACHESCOACHES TEAM
BUILDING
TEAMTEAM
BUILDINGBUILDING
MENTORSYSTEMS
MENTORMENTOR
SYSTEMSSYSTEMS
TIMEOFFTOVOLUNTEERIN
COMMUNITY
TIMEOFFTOTIMEOFFTO
VOLUNTEERVOLUNTEERININ
COMMUNITYCOMMUNITY
DESIGNATED
ROLEMODELS
DESIGNATEDDESIGNATEDROLEMODELSROLEMODELS
CHOOSECLIENTS
CHOOSECHOOSECLIENTSCLIENTS
PROVIDEINFOON
COMMUNITYRESOURCES/ ACTIVITIES
PROVIDEINFOPROVIDEINFO
ONONCOMMUNITYCOMMUNITY
RESOURCES/ RESOURCES/ ACTIVITIESACTIVITIES
DISCOUNTONHOMES
PURCHASEDINNEARBYCOMMUNITY
DISCOUNTONDISCOUNTONHOMESHOMES
PURCHASEDPURCHASED
INNEARBYINNEARBYCOMMUNITYCOMMUNITY
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ENSUREFITENSUREFITENSUREFIT
PERSONALITYTESTS
PERSONALITYPERSONALITY
TESTSTESTS
FLEXIBLESCHEDULESFLEXIBLEFLEXIBLESCHEDULESSCHEDULES
JOB
SCULPTING
JOBJOB
SCULPTINGSCULPTING
35-HOURWORKWEEK 3535--HOURHOUR
WORKWEEK WORKWEEK
TELECOMMUTINGTELECOMMUTINGTELECOMMUTING
CAFETERIASTYLEBENEFITS
CAFETERIACAFETERIASTYLEBENEFITSSTYLEBENEFITS
REALISTICJOB
PREVIEWS
REALISTICJOBREALISTICJOBPREVIEWSPREVIEWS
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INCREASETHESACRIFICE
INCREASETHEINCREASETHESACRIFICESACRIFICE
MINI-
SABBATICALS
MINIMINI--
SABBATICALSSABBATICALS MASSAGES
MASSAGESMASSAGES
EVENTTICKETS
EVENTEVENT
TICKETSTICKETS
COMPANYVEHICLES
COMPANYCOMPANYVEHICLESVEHICLES
CONCIERGECONCIERGECONCIERGE
EXERCISE
FACILITIES
EXERCISEEXERCISE
FACILITIESFACILITIES
CHILDCARECHILDCARECHILDCARE
TRAININGAND
DEVELOPMENT
TRAININGANDTRAININGAND
DEVELOPMENTDEVELOPMENT
OFFICEDECORATEDOFFICEOFFICE
DECORATEDDECORATED
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YouNeedToKnow:YouNeedToKnow:Whoquitsandwhy?Whoquitsandwhy?
Industryquitrates?Industryquitrates?
Whostays?Whostays?
DatasegmentedbyemployeegroupsoyoucanDatasegmentedbyemployeegroupsoyoucan
developfocusedstrategiesthatrespondtothedevelopfocusedstrategiesthatrespondtotheuniqueconcernsoftargetedemployeegroupsuniqueconcernsoftargetedemployeegroups
Becausepoorlyfocusedretentionstrategies(i.e.Becausepoorlyfocusedretentionstrategies(i.e.
acrossacross--thethe--boardraises)maydoasmuchtoboardraises)maydoasmuchto promotetheretentionofpoorperformersasthey promotetheretentionofpoorperformersastheydotopromotetheretentionofhighperformersdotopromotetheretentionofhighperformers
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Coaching for Success
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CoachingCoaching
75%ofperformancecomesfromwhat75%ofperformancecomesfromwhathappensafterthegoalsaresethappensafterthegoalsareset
ShouldbeadayShouldbeaday--toto--dayactivitydayactivity
EmployeesacceptsuggestionsforimprovementiftheyEmployeesacceptsuggestionsforimprovementiftheyaregiveninlessconcentratedformaregiveninlessconcentratedform
EmployeeswantfeedbackthatissimplerandgivenmoreEmployeeswantfeedbackthatissimplerandgivenmore
oftenoftenStudiesofthelearningprocessshowthatfeedbackislessStudiesofthelearningprocessshowthatfeedbackislesseffectiveasmoretimeisallowedtoelapsebetweentheeffectiveasmoretimeisallowedtoelapsebetweentheperformanceandthefeedbackperformanceandthefeedback
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DistinguishingCharacteristicsDistinguishingCharacteristics
ofaCoachingStyleofaCoachingStyle
AstrongdevelopmentalbiasAstrongdevelopmentalbias
ExtensivepersonalcontactExtensivepersonalcontact
CaringCaring
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CoachingCoaching
CurrentPerformance
Coach
Next
step
Next
step
Next
step
Next
step
Next
step
Next
step
End
Goal
Maintain
Focus
K n o w
P e r f o
r m a n
c e g o
a l s
K n o w
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HowmanyorganizationsHowmanyorganizations““segmentsegment”” yourworkforcesoyourworkforcesothatyoucanfocusinvestmentthatyoucanfocusinvestment
onmotivatingthekindsofonmotivatingthekindsofbehaviourchangesthatwillyieldbehaviourchangesthatwillyield
thehighestreturns?thehighestreturns?
SegmentingSegmenting
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SegmentingSegmenting
TRAINEE
MARGINAL
STAR
50
45
40
35
30
25
20
15
10
5
5 10 15 20 25
Potential
P r o d u c t i v i t y
DEAD-
WOOD
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WORKHORSE
PROBLEM
CHILD
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SegmentingSegmenting
Wheredoyouspendyourtime?Wheredoyouspendyourtime?
Whereshouldyouspendyourtime?Whereshouldyouspendyourtime?
SegmentationhelpsyoudecidewhereSegmentationhelpsyoudecidewheretimeshouldbespenttimeshouldbespent
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SpendingTimeonDeadwoodSpendingTimeonDeadwood
IsanalogoustoagameofgolfwhenyouIsanalogoustoagameofgolfwhenyouareasked,areasked,““Howwasit?Howwasit?”” andyouanswer,andyouanswer,““Good,exceptafterthethirdholewhenGood,exceptafterthethirdholewhen
JoewasstruckbylightningJoewasstruckbylightning-- thenitwasthenitwas--hittheball...dragJoe,hittheball...draghittheball...dragJoe,hittheball...drag
JoeJoe…”…”
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SegmentingatCampbellSegmentingatCampbell
SoupCompanyLtd.SoupCompanyLtd.HighpotentialHighpotential
PromotablePromotableExpandableExpandable
ValuedprofessionalValuedprofessionalSuitablyplacedSuitablyplacedFindamoresuitableassignmentFindamoresuitableassignment
OutplaceOutplaceToosoontoevaluateToosoontoevaluate
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SegmentingbyPerformanceSegmentingbyPerformance
andAttitudeandAttitude
PerformancePerformance
Lo
Lo
Hi
HiAttitudeAttitude
HoneyBees
Bumble
Bees
Drones
S.O.B.s
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OrganizationalCultureandOrganizationalCultureand
DevelopmentDevelopmentWhereyouspendyourtimesendsapowerfulWhereyouspendyourtimesendsapowerful
messagemessageWhenpeopleknowthattheirperformancewillbeWhenpeopleknowthattheirperformancewillbenoticedandrewarded,itisatremendousmotivatornoticedandrewarded,itisatremendousmotivator
Whatdoyouneedtocompeteinthefuture,andWhatdoyouneedtocompeteinthefuture,anddoesyourorganizationhavewhatitneeds?doesyourorganizationhavewhatitneeds?
TraineesaretheorganizationTraineesaretheorganization’’sinvestmentinfuturesinvestmentinfuturecapitalcapital
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HRHR’’sRoleinSuccessionsRoleinSuccession
PlanningPlanningHRhelpsbuildsystemstosupportsuccessionHRhelpsbuildsystemstosupportsuccessionplanningplanning
HRinitiates;executives/managersprovidecontentHRinitiates;executives/managersprovidecontent
CollectinformationverballyandfaceCollectinformationverballyandface--toto--facefaceAskquestionsdirectlyandchallengeexecutiveAskquestionsdirectlyandchallengeexecutiveresponsesresponses
WatchforleaderswhoWatchforleaderswho““EattheiryoungEattheiryoung””
Simplifytheprocessforexecutives/managersSimplifytheprocessforexecutives/managers
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SuccessionPlanningKeySuccessionPlanningKey
SuccessFactorsSuccessFactorsOwnedbylinemanagement;supportedbystaff Ownedbylinemanagement;supportedbystaff
TreatedaspartoftheprocessusedtorunthebusinessTreatedaspartoftheprocessusedtorunthebusiness
AccountabilityandfollowAccountabilityandfollow--upup
UnderstandtheUnderstandthe““dealbreakersdealbreakers”” inyourorganizationinyourorganization––behaviorseverypersoninthejobmustdisplayandembracebehaviorseverypersoninthejobmustdisplayandembracetomoveaheadinyourcompanytomoveaheadinyourcompany–– thesecanmakeorbreakthesecanmakeorbreaksomeonesomeone
EveryhighpotentialpersonneedsaplanofdevelopmentEveryhighpotentialpersonneedsaplanofdevelopment––
rotationandexposurerotationandexposure–– amentorandacoachamentorandacoach
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Unleash The Passion And Spirit Of Your
People
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KeepYourPeopleHealthyKeepYourPeopleHealthy1/3ofCanadiansdonottaketheirholidays;theymissan1/3ofCanadiansdonottaketheirholidays;theymissanaverageof8vacationdaysperyear(netting$8Binaverageof8vacationdaysperyear(netting$8Binunusedholidaysannually)(2005Expedia.ca/Ipsosunusedholidaysannually)(2005Expedia.ca/Ipsos--Reid)Reid)
36%ofCanadiansareincontactwiththeofficewhile36%ofCanadiansareincontactwiththeofficewhileawayaway
ChroniclackofsleepplaguesournationChroniclackofsleepplaguesournation–– someofthesomeoftheworldworld’’smosthorrificaccidentshavebeenattributedtosmosthorrificaccidentshavebeenattributedtosleepdebt(i.e.ExxonValdez,Challengerspaceshuttle)sleepdebt(i.e.ExxonValdez,Challengerspaceshuttle)
Eventually,takesitstollinlackofproductivity,creativity,Eventually,takesitstollinlackofproductivity,creativity,workplaceaccidents,timeawayduetostressandillness,workplaceaccidents,timeawayduetostressandillness,andincreasedriskofdeathandincreasedriskofdeath
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l hi i d i i
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UnleashingPassionandSpiritUnleashingPassionandSpirit
JobSculptingJobSculpting-- AssignpeopletoworkthatAssignpeopletoworkthattheyfindmotivatingtheyfindmotivating
Train&developemployeesintheirTrain&developemployeesintheir
strengthstoworldclassperformancestrengthstoworldclassperformance
PromoteteamworkandacollaborativePromoteteamworkandacollaborative
cultureculture
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Thankyou!Thankyou!
Dr.ShawnaODr.ShawnaO’’GradyGradyAssociateProfessorAssociateProfessor
SchoolofBusiness,QueenSchoolofBusiness,Queen’’sUniversitysUniversityKingston,OntarioKingston,OntarioPhone:Phone: 613613--533533--23282328Email:Email: [email protected]@business.queensu.ca