Upload
others
View
3
Download
0
Embed Size (px)
Citation preview
Here are just a few of our Happy Customers...
FIVE CRM offers businesses with tailored software solutions targeted at
transforming sales & marketing and boosting the bottom line. FIVE CRM puts
you in control through an array of products, whether you’re looking to take
advantage of email marketing or drive sales through calling – we’ve got it
covered. Discover five market-leading products, all of which are fully bespoke
and built around your business and requirements.
We help you all the way to achieving success
We have helped with delivering quality results and sales growth by
handling requirements such as complex data types and workflows. At FIVE CRM
we want to make sure your journey to success goes as smoothly as possible and
that's why we help you along the way. We care about your success.
“The support and assistance received from the FIVE CRM team has been
second to none. Just give them a try, I promise you will not be disappointed!”
Joe Schwok—Managing Director, IFA.
Clustered servers ensured the speed and integrity of the service
Failover servers to ensure customers remain on line
Multiple databases with the ability for to customize each area
Challenge Great Guns Marketing had worked with two other
CRM solutions before implementing DigitalPro CRM.
Unfortunately, they experienced significant
performance issues that Great Guns Marketing could
no longer tolerate. Great Guns Marketing were
looking for a system that incorporated telemarketing
functionality, with full CRM and email marketing
capabilities.
Other challenges they faced included:
Slow running CRM systems.
Using an outdates CRM solution and needed to
upgrade.
Limited ability to change/customise the way data
was displayed and could be manipulated.
Increase In Productivity
Since implementing DigitalPro CRM Great Guns Marketing has seen a significant increase in productivity, as well as an increase in lead generation and appointment setting.
Reliability DigitalPro CRM’s unique cloud based
solution was the perfect fit to meet the
needs of Great Guns Marketing. As it is a
cloud based solution, Great Guns
Marketing will always be working on the
most up to date version which rectifies the
previous problem of working with
antiquated software. DigitalPro CRM has
clustered servers which ensures the speed
and integrity of the service and in the
unlikely event of servers failing, DigitalPro
CRM has failover servers to ensure
customers remain on line.
Customizable CRM The multiple databases that are
available within DigitalPro CRM along with
the ability to self customise each area and
screen layout themselves was a big help
for Great Guns Marketing. They manage
around 100 active client projects at any
given time, therefore, it is imperative that
they maintain clean and accurate records
and manage the campaigns and large
amount of prospect data they have
effectively.
Increase In Leads With DigitalPro CRM, not only can each
area be customised to each project, each
user profile can also be customised so that
the user only sees the screens and
information that is relevant to them. The
flexibility and customisation offered by
DigitalPro CRM 'has led to a significant
increases in lead generation and
appointments as the agents are given
greater scope within the application.
Email Marketing The in-built email marketing is not only a
cost saving (as it is included within the
DigitalPro CRM monthly subscription), it
also helped improve call rates. Emails can
be sent out and depending upon the
action taken by the recipient can be
re-prioritised in the dialling queue, making
the timing of the call more relevant and
more likely to catch the person required.
Each email can also be customised to fit a
particular clients brand to
ensure their brand integrity and
consistency.
“DigitalPro CRM does exactly what
it says on the tin, the systems
works well and provides us with the
flexibility and productivity gains we
were hoping for.”
Mike Spain
Commercial Director at Great Guns Marketing
40% increase in call volumes
Ability to track leads during all stages of the sales cycle
Improved business flexibility
Challenge Prior to implementing CallPro CRM Crest Telemarketing were undertaking much of the reporting and dialling manually, which was an ineffective use of their time. The main areas of frustration were: The inability to call from the user screen. Unable to manage call backs effectively and in a
timely manner. Lack of reporting they were able to provide to
clients.
Increase In Productivity
Crest Telemarketing are telephony specialists who provide virtually any consultation services in regards to telephone communications with clients. CallPro CRM helped Crest Telemarketing increase their call volumes by up to 40%. They also substantially reduced the time their managers spent creating reports for their clients due to the automation functionality within CallPro CRM. Clients of Crest Telemarketing are now able to share the same benefits by accessing the CallPro CRM solution. Clients of Crest Telemarketing can now track the success of their campaigns in real-time.
Higher Lead Conversion
The quality of Crest Telemarketing’s leads
has dramatically improved since
implementing the CallPro CRM solution. The
introduction of marketing automation has
improved every stage of the sales cycle
ultimately transforming more prospects into
customers than before.
Leads can now be tracked from start to
finish, allowing management teams to
monitor their users’ performances against
targets.
Personalized CRM CallPro CRM is fully customisable allowing
Crest Telemarketing to suitably tailor the
solution to work for their users. Director of
Sales at Crest Marketing, Ryan Deacon, said
“the main thing for us about CallPro CRM
was that instead of trying to turn a CRM
system into a piece of telemarketing
software, CallPro CRM is telemarketing
software that has CRM functionality,
meaning it was easy to develop ‘out of the
box’ specifically to what we need. I can now
manage the system efficiently on my own,
which considering I struggle with excel
formulas is no mean feat.”
Flexible Pricing Competitive pricing and contract flexibility
ensures CallPro CRM is the marketing
automation solution chosen by many
businesses.
Crest Telemarketing were able to add and
remove licenses as required, depending
on the peaks and due to our flexible
licensing plan.
Consultancy Services The implementation and set-up of
Crest Telemarketing's new solution was
streamlined by the appointment of
CallPro CRM's consultancy team.
FIVE CRM’s market leading consultancy
team ensured the implementation journey
was smooth for Crest Telemarketing.
CallPro CRM was customised for
Crest Telemarketing’s demands and
business processes, ultimately delivering
the solution needed to increase both
business efficiency and user productivity.
“Call volumes for our telemarketing
team increased by up to 40%.
We’ve substantially reduced the
time our managers spent creating
reports for our clients – we can
now set the individual reports to
run automatically, and clients also
have the ability to log into CallPro
CRM and see a complete overview
of their campaign.”
Ryan Deacon
Sales Director at Crest Telemarketing
Increased the engagement rate of email campaigns
Customized the CRM solution around their business process
Ability to manage large quantities of data
Challenge Ideal Financial Advice are a financial advisory company that help with your financial requirements. They offer professional information and advice on Mortgages, Wills, Pensions, General Insurance, Stocks & Shares and much more advice within other financial areas. Prior to using DigitalPro CRM they we’re looking for a CRM solution that could integrate with their client database as well as a calling solution. Ideal Financial Advice had the challenge of struggling to keep organized as they weren’t able to schedule call backs, arrange meetings and couldn’t manage their large quantity of records. The challenge that Ideal Financial Advice faced was to find a CRM that could: Take away the need for excel; spreadsheets to
manage the large quantities of data. Integrate their client database with an effective
outbound calling CRM feature. Be able to arrange call backs and make it easier
for them to follow up faster on new leads.
Email Marketing Solved One of the features that Ideal Financial
Advice benefited from was the in-built email
marketing feature. The IFA team said how
easy it was to use for them and were
impressed by the range of options they could
personalize such as text, images,
colours and backgrounds all with no coding
knowledge of coding skills. The email
campaign manager allowed them to send out
triggered emails that we’re timely,
personalized and relevant which helped with
following up with new leads. Once one of
their campaigns was sent out they had the
ability to track the success of a marketing
campaign from within the real-time success
tracking system.
Fully Configurable The high level of customization and flexibility
stood out to Ideal Financial Advice as they
were able to customize the fields and the
screen layout so that it fits in with their
processes.
What Ideal Financial Advice needed was a
CRM that was easy to use and fitted into their
business process well. “We selected
DigitalPro CRM because of how fully
customizable the CRM is, so I took full
advantage of the CRM system and got to
work tailoring it to my own needs.”
At FIVE CRM we understand that every
business has a unique way of operating so we
make sure the solution is tailored around
your requirements to achieve the best
results.
Outstanding Support After the introduction of DigitalPro CRM,
IFA took advantage of FIVE CRM’s expert
consultancy team to assist with the
implementation of the new CRM solution
as there was too much data to transfer
over. To help out FIVE CRM offered
one-to-one support to assist with the
transfer of the data from importing the
large excel documents.
Lead Follow-Up They could now also organize call backs to
clients and respond a lot faster to new
leads. Prior to implementing DigitalPro
CRM they struggled with responding
quickly enough to new leads and as a
result lost opportunities. The Integrated
system changed the amount of customer
contacts that they could make, the
outcome being that their leads were
easier to follow up.
Results Ideal Financial Advice had an
overwhelming increase in turnover, with
them doubling their turnover within the
space of six months and expecting to
double that again within the next twelve
months.
“The advanced telemarketing tools
I required were simply not available
with anyone else.”
Joe Schwok
Managing Director at Ideal Financial Advice
“Great software, very supportive team”
“Amazing easy to use CRM System!”
“Great tool for any business!”
“Best CRM I have found”
Trustpilot Reviews
Petra Smit, All Telemarketing “We are a telemarketing company and have been using CallPro CRM for around six months. We find it easy to use and it works well. The added extra's like lead scoring and email marketing are great. The support is fantastic! They are friendly, knowledgeable, polite, very patient and quick to reply and fix. I have no hesitation in recommending CallPro CRM to anyone.”
Antonia Lennon, “We have been using DigitalPro CRM for quite some time and watched it develop. It is a very easy to use system which means it does not take much time to train new people on it. It is great how it can be bespoke to your clients needs and the staff are excellent helping out if you need their assistance. Much easier to use than Salesforce of Goldmine. Would through recommend using it and it is cost efficient too!”
Ryan Thackaberry, “An effective system, can run reports for almost any stat, makes presenting results to clients very easy!”
Allan,
“Fits well with what our business requires. It
has a lot more than initially meets the eye
and has more possibilities than you could
probably think of! Staff are always available,
friendly and helpful.”
Warren,
“DigitalPro CRM has been used by our
Campaigns team for a number of years. We
have not used the potential of it, but what we
have used has served us well. It is a stable
and practical piece of software - with useful
CRM features such as the alarm function. The
user interface is clear and practical. Would
recommend FIVE CRM.”
Richard Butcher,
“We have been using DigitalPro CRM for
many years now, service is good and knowl-
edgeable staff are always on hand to answer
any queries we have, reporting is one of the
best for CRM platforms.”
Jack Kennedy,
“A very powerful tool with bundles of
functionality. I've had a great experience with
DigitalPro CRM - they took time to
understand our business and customize the
system to fit our needs. We couldn't operate
without it. It's fundamental to our success!”
Graham McNeil
“From the very beginning DigitalPro CRM has
exceeded expectations. Their ability to
customize to meet our needs, the number
of features they have and the service in
general has been impressive. Feel free to
reach out to me personally, Ill confirm
they're on top of their game.
Dan Buckley,
“Having used CallPro CRM for over 5 years
now, I can definitely recommend the
platform. As an integrated telemarketing
and email marketing platform, it performs
efficiently, and is easy to use for our team.
Despite this simplicity for the end user,
CallPro also offers a good reporting suite,
and more advanced features for
monitoring and analysing our campaigns.
The support is also very good!“
Roger Milne,
“Excellent - finally a CRM provider that can
offer immediate help when required and a
system that can be customised to suit our
requirements not the systems. Great
service and great results.”
Jazz Dhillon,
“I’ve been using DigitalPro CRM for nearly
2 years now and it’s ideal for my business.
I tried a number of other well-known
marketing automation solutions before
choosing DigitalPro CRM but found they
couldn’t offer the flexibility and features
my business required.”
Will you be our next success story?
At FIVE CRM, making things simpler is our passion. We believe software should
be simple, hassle-free and easy to use and that’s why we develop all of our
products with our customers in mind. We create outstanding software to solve
business problems, whether that’s trying to make sense of your data or
automating key customer touch points. FIVE CRM provides market-leading
software solutions dedicated to helping customers thrive and grow. Although
don’t expect to do it alone – our team are on-hand to help and guide you.
We’re devoted to ensuring you succeed.
So what are you waiting for?
Try out one of FIVE CRM’s sales and marketing solutions and see how it can
help you gain more leads, more sales and more customers.
Contact us today for a demo and a 14-day free trial.
For additional information please visit: www.fivecrm.com
© 2016 Quality System Solutions Ltd., E&OE all rights reserved.