1© 2017 by Intellectual Reserve, Inc. All rights reserved.

Helping Guests Near and Far

Debbie Gurtler, AG®

Family History LibraryFHLMissionaryTraining@LDSChurch.org

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Reaching beyond the library walls

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Reaching beyond the library walls

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Meet Felicia

Lives in Argentina.Wants to get started

on her family history but isn’t quite sure how.

She will never be able to travel to Utah.

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Webinars

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How can we help her?

Family History Library patron classes

Most classes are now available online.

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Topics

Research MethodologyGetting StartedCase StudiesFamily TreeGeographic ResearchIndexingUsing the FamilySearch

CatalogUsing FamilySearch

Two classes a month in Spanish

Classes in other languages

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Meet needs in specific areas

Ancestry.com

Why would anyone in Mexico want to use it?

Indexed Mexico Civil Registration Records!

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SeminarsFree family history conference from the comfort of home

National genealogy conferences might cost $200 or more

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Delivery Methods

AdobeConnect• Computer• Mobile devicesClasses are

recordedCan be

interactive

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Social Media

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Social Media

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Social Media

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Statistics

Attendance online comes from 30 countries, including the United States

8,718 2,7844,374 5,178

7,865 15,284

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Questions about our webinars?

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Meet Sylvia

She has just found a birth record for an ancestor from Russia.

She needs help learning how to read the record.

How can we help her?

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“How to” Guides

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Origins

To train missionaries who serve on the International Floor of the Family History Library

Self-guided instruction

PDF Files placed in the FamilySearch Wiki where anyone can access them

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Content

Objective – To teach one basic concept, topic, or website

1. Step-by-step guided instruction2. Activity – Assignment using the principles

taught in the instruction3. Answer Key – To verify the activity was

completed correctly

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FamilySearch Wiki

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Choose a region of the world to be led to a complete list of the “How to” Guides for that area

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Available “How to” Guides

Completed - 68Africa/Asia/Pacific

British IslesEurope

Latin AmericaScandinavia

US/CanadaGeneral

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Questions about our "How to" Guides?

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Excellent, consistent guest service

What is our goal?

Happy guests who are able to successfully continue their research after leaving the Family History Library!

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E-training

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Consistent, accurate guest service?

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Why the change?

Consistent messagingScalableWork at your own paceMeasurable

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What do we teach?

Basic trainingResearch processFive basic family history

resources• FamilySearch• FamilySearch Catalog• FamilySearch Wiki• Ancestry.com• Google

Beginning geographic research• United States• Germany• British Isles• Latin America• Sweden

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Lesson structure

• Objectives• Introduction – Guest scenario• Instruction• Activities• Review• Knowledge Check• Lesson review expectations

• 30-45 minutes in length

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Lesson Activities

Read Wiki articles

Complete a “How to” guide

Practice with another missionary to apply the principles taught in the lesson.

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Knowledge Checks

Measurement of learning• 80% or better needed to

pass• Three attempts allowed

but this can be extended, if needed

• Based on lesson content

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Lesson Reviews

• 15-20 minutes in length• By appointment• Sign up through the FHL

Missionary Training SharePoint site

• Scripted• Demonstration of learning• Facilitated by mentor

missionaries

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Lesson Access

SharePoint site• Links to e-learning portal• Lesson resources and

handouts• Sign up for lesson reviews• Lesson review links

LMS – Church Learning Management System

• Access to lessons and knowledge checks

• Enroll participants• Create reports to track

progress• Available globally

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SharePoint Site

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Delivery system

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Questions?

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Visit us!