helping businesses perform bettersince 1995

table of contents

what we do99our success stories

who we are3part of the EOH family17part of the 17part of the EOH family17EOH family

our technology partner - Infor1818our technology 18our technology partner - Infor18partner - Infor

16our success stories16our success stories

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Founded: 1995

Industry: Information Technology and Services

Sub-industry: Enterprise Solutions Provider

Type: Private Company

Company Size: 200 employees

Holding Company: Member of the EOH Group since 2000

Partner: Infor Master Partner

at a glance

how we give back

corporate profile 4corporate profile 3

In today’s corporate environment, the margins between first place and forgotten are narrower than ever.

Softworx offers a real competitive advantage in the most surprising of places: your own backyard. Delivering

world-leading software solutions in partnership with Infor, we strategically partner with each of our clients to

ensure that they optimally utilize their assets, better streamline their processes and make sharper strategic

decisions. Of course, lightning-quick connectivity and seamless integration come standard. So do user-friendly

interfaces and the flexibility to adapt to almost any industry or business challenge.

Softworx has been delivering world-leading

software solutions in partnership with Infor and it’s

predecessors since 1995. In December 2000 we

became a member of the EOH Group.

We have always been focused on Enterprise

Applications. Up until the early years of the 21st

century we were almost exclusively focused on

Enterprise Resource Planning (ERP) solutions.

Later we ventured into Information Management,

starting with BI, data warehousing and analytics.

In recent years we extended to Enterprise

Performance Management, including financial

planning, forecasting, budgeting, consolidation

and governance. In parallel we started driving

the extended best of breed solutions that our

clients were demanding, including supply chain

planning, extended warehouse management, asset

maintenance and product lifecycle management.

Softworx has positioned itself as a leading provider

of business applications in South Africa, dedicated

to marketing, implementing and providing support

for the Infor range of industry comprehensive

software products to medium and large enterprises.

• We have more than 200 dedicated

professionals with an average experience level

on certain solutions in excess of 12 years.

• We support in excess of 250 clients in Sub-

Saharan Africa.

• Our annual attrition rate of consulting skills has

been less than 10% over the previous 6 years.

Softworx was founded in 1995 as Baan South Africa.

After a management buy-out our name changed to

Softworx and we grew into a truly African company.

We enable organizations to perform better.

historywho we are

At Softworx, we really, really value

our values

Fresh thinkingIf we can do something better, we’re not

afraid to change. We value great ideas

and their rapid, free-flowing exchange.

Exceptional serviceOur clients’ aspirations are our pre-

occupation. We’re tenacious in

delivering the right solution.

FlexibilityIt’s not only our technology that’s responsive

– we are too. So we anticipate change, plan

around it and even welcome it.

IntegrityOur ethics mean everything to us. So we

always deliver on our promises, respect

one another and never take shortcuts.

corporate profile 8corporate profile 7

Heilet Scholtz

BU Executive:

Infor Sales

Sales Services

Mark Bannerman

BU Executive:

Infor Services

Tapiwanashe Zhou

Support Services

Manager

Cherise Modlin

Operations Manager

our team

Jane ThomsonManaging Director

“We aim to help

businesses perform better

through selection and

implementation of enterprise

solutions that will address

specific business challenges

and bring quantifiable

benefit to their business.”

Adriaan Rossouw

Sales Director:

Analytics and

Financial Systems

Thabiso Hlatshwayo

Pre-Sales Manager

corporate profile 10corporate profile 9

Softworx delivers world-leading software solutions.

We strategically assist our clients in ensuring that they optimally utilize their assets, better streamline their processes and make sharper strategic decisions.

In short, we enable businesses to perform better.

our areas of expertise

As experts in the following areas, we offer industry-specific solutions that give our clients unparalleled flexibility

and enable them to respond to every change in their business.

Specific solutions are available for these industries:

what we do

Aerospaceand Defence

Industrial Manufacturing

Healthcare

Public Sector

Automotive

Hospitality

Equipment

High Techand Electronics

Fashion

Food and Beverage

Chemicals

Distribution

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Customer Relationship ManagementFrom our experience, for CRM to be effective, it must be flexible. CRM must be able to wrap around our clients’

unique strategies, timeframes and clientele and should offer a holistic grasp of all activities and channels of

communication.

Infor CRM customers:

• create and execute campaigns in 50% less time

• manage campaigns with 30% fewer employees

• increase response rates by up to 400% and gain quicker feedback on effectiveness

• reduce direct mail by up to 95%, with less frequent, more “on message” contacts

• increase visibility over call center performance

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Enterprise Asset ManagementInfor EAM gives clients the power to improve capital asset management in ways that increase reliability, enhance

predictive maintenance, ensure regulatory compliance, reduce energy usage and support sustainability initiatives.

Infor EAM customers gain:

• up to 50% reduction in maintenance overtime, labour and contractor costs

• 20% reduction in maintenance material costs

• 20% reduction in production downtime

• 20% or more in energy reductions

• 5% reduction in new equipment costs

• 10% increase in fleet availability

• 50% increase in warranty cost recovery

• 50% reduction in purchasing process costs

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Enterprise Performance ManagementInfor Dynamic Enterprise Performance Management (d/EPM) is an integrated suite of applications including packaged

analytics and compliance tools that operate across the complex web of enterprise systems to deliver real-time data.

Infor d/EPM offers customers:

• world class BI technology with EPM capabilities

• industry-specific analytics packs and EPM solutions for tailored decision making

• complete solution sets for the CFO to manage corporate performance

• availability both on premise and in the cloud

• pre-integration with ERP and Business Management solutions so no ETL is required

Enterprise Resource PlanningInfor ERP solutions deliver functionality and usability specifically for the manufacturing and distribution industries and has

been used by more than 70 000 customers in more than 200 countries and territories.

Infor ERP helps customers to:

• streamline operations and gain company-wide visibility

• get access to information anytime, anywhere

• easily adapt to new manufacturing methods, changing customer requirements, and evolving business strategies

• get new products to market quicker and more profitably

• optimize inventory and production resources to increase efficiency

• improve quality and customer satisfaction

Other areas of expertise include Product Configuration Management, Product Lifecycle Management, Service

Management, Supply Chain Management and Enterprise Financial Management.

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our success stories

Supply chain managementSuccessful supply chain management is a crucial aspect of any organization in the supply industry. Our

technology and expertise are dedicated to helping you ensure every link in the chain is a strong one.

Infor Supply Chain Management (SCM) combines best in class solutions with industry-specific functionality,

giving you the power to plan and execute your supply chain strategies faster and more profitably. With analytics

at the core, you’ll get the tools you need to optimize your end-to-end supply chain and harness the power of

social networking to collaborate more effectively internally, as well as with customers, partners, and suppliers.

You’ll also gain greater visibility into your supply chain to:

• optimize utilization of resources and labor

• improve inventory and shipping accuracy

• deliver the perfect order every time

• respond faster to customer opportunities and market fluctuations

Infor SCM solutions helps with:

• Maximizing profits – See the profit impact of your supply chain decisions in real time

• Optimizing – Get end to end optimization, from forecast through to planning, scheduling, and execution

• Analyzing – Analyze your supply chain, manufacturing options, and relevant constraints and choose the

plan that makes best use of your assets

• Communicating – Collaborate more effectively with customers, partners, and suppliers using the power of

the Internet and social networking

• Designing – Create the optimal supply chain network and adapt the network to keep pace with changes in

your business

Our list of sucessful clients include a number

of Fortune 500 companies; a few of them are

represented below.

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Operating under an ethos of ethics, while striving to make a positive impact that goes further than the normal realm of

business, EOH is:

• A leader in technology and business solutions

• The largest implementer of applications solutions

• A provider of end-to-end solutions

• Active in:

- Over 134 locations in South Africa

- 32 countries across Africa

- 50 countries internationally

• Employs 11 500 staff, servicing over 2 000 customers

• Listed on the JSE Limited (JSE) since 1998

• A B-BBEE Large Enterprise Level 2 contributor

As a member of the EOH family, Softworx is able to focus on superior delivery to our customers, while enjoying the benefits of

being part of a large corporate group. As EOH passes on its deep understanding of the African technology and outsourcing

market, Softworx expertly delivers a proven ability to provide leading deployment and execution across the continent.

This ensures customers receive flexible and robust solutions, tailored to the unique challenges and opportunities in Africa.

With consistent growth at 44 percent per annum, and showing complete financial stability, the EOH Group (through

Softworx) strives to extend its footprint further throughout the Middle East and Africa.

The EOH purpose is to provide the technology,

knowledge, skills and organisational ability critical to

Africa’s development and growth.

With $2.8 billion in annual revenue, Infor is one of

the largest Enterprise Systems Vendors in the world,

helping over 90 000 customers automate critical

processes in more than 200 countries.

our technologypartner – Infor

part ofthe EOH family

Globally, Infor boasts:

• Over 66 million cloud users

• 153 direct offices in 40 countries

• Implementations and support capabilities in over 200 countries

• Over 15 000 employees world-wide

Infor’s applications are specialised by industry, without being customised, making them easy and fast to implement

and upgrade. These beautifully built applications use the architecture of the internet to reimagine business software,

changing the way work is done for the better, while fostering digital transformation at its finest.

Infor believes in the beauty of work, the importance of relationships and the power of ideas to drive significant, positive

change. To achieve this, it’s strategy encompasses:

Specializedmicro-vertical suites

Architectureof the internet

Create experiences people love

Corporate Profile 15

We know that education, health and job creation are

cornerstones of any successful nation. In South Africa,

educating and employing people with disabilities is an

oft-neglected focus of corporates.

With this in mind, we chose to focus on helping St

Vincent School for the Deaf. Nine years later, our

partnership with the school is still going strong, and

we’ve been able to extend our support to MC Kharbai

School for the Deaf in Lenasia.

As many of the pupils come from severely disadvantaged

homes, we sponsor two learners with a full scholarship

that includes tuition, transport, uniforms and books etc.

We also host various events at our office, an annual

blanket drive before winter and food hamper drives

toward the end of the year.

Our Mandela Day contributions have included building

pathways, re-doing playgrounds and painting classrooms

– all done by members of staff on Mandela Day.

how wegive back

P.O. Box 59, Bruma, 2026EOH Business Park, Gillooly’s View,Osborne Lane, Bedfordview, 2007t: +27 11 607 8299 f: +27 11 607 8428

www.softworx.co.za info@softworx.co.za

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linkedin.com/company/softworx

@softworx_sa

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