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8/2/2019 Head Stream Services
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Technology Solutions and Professional ServicesTechnology Solutions and Professional Services
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REMOTE AND ONSITE INFRASTRUCTURE MANAGEMENTREMOTE AND ONSITE INFRASTRUCTURE MANAGEMENTDatabase servicesDatabase services
- Oracle | SQL Server | DB2 | MySQLMiddleware servicesMiddleware services
- IBM Websphere | IBM Lotus | IBM WebSphere Commerce | IBM TivoliSystem Administration servicesSystem Administration services
- AIX | Solaris | Windows |Unix | Linux | Mainframe|MVS | i-Series
Open Source servicesOpen Source services - Apache Tomcat | Jboss | LifeRay Portal | MySQLTesting ServicesTesting Services
- WinRunner | LoadRunner | Test Director | Rational Tools
REMOTE AND ONSITE APPLICATION DEVELOPMENT SERVICESREMOTE AND ONSITE APPLICATION DEVELOPMENT SERVICESDesign, Development, Testing, Deployment, SupportDesign, Development, Testing, Deployment, Support
- Contract (on site consultants )- Remote component solutions- Product / application enhancements
Key Remote and Onsite Services ModelKey Remote and Onsite Services Model
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IBM Enterprise Products :
IBM WebSphere Application ServerIBM WebSphere PortalIBM WebSphere CommerceIBM WebSphere Process ServerIBM WebSphere MQIBM Rational Application DeveloperIBM Tivoli ProductsIBM Lotus DominoIBM Content AcceleratorIBM HTTP ServerIBM DB2
IBM Products Supported by HeadStream
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Sizing and Scoping of IBM WebSphere Commerce ( WCS) EnvironmentsSite design and architectureIBM WebSphere Commerce Installation and ConfigurationClustering for High Availability, Scalability and fail-overInstall Configure WebSphere Commerce Build and Deploy ToolMigrationAutomation of Deployments and Installs
Gift registry SetupCoremetrics SetupOmniFind Search SetupSales Center SetupApplication Design using RADPerformance Tuning the WCS EnvironmentsSearch engine optimizations
Configure vertexAdministration Automation.Training Mentoring
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Sizing and Scoping of WebSphere Application Server EnvironmentsWebSphere AssessmentsWebSphere Installation and ConfigurationClustering for High Availability, Scalability and fail-overMigrationAutomation of Deployments and Installs
Application Design using RADPerformance Tuning the WebSphere EnvironmentsAdministration & Deployment Automation using jacl and jythin scriptsTraining & Mentoring
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Sizing and Scoping of IBM WebSphere Portal ( WP ) EnvironmentsPortal System ArchitecturePortal Proof of conceptIBM WebSphere Portal Installation and ConfigurationConfiguring databases, user registries, security, SSOAdministering portal sites
Developing portletsClustering for High Availability, Scalability and fail-overMigrationApplication Design using RAD , DashboardsAutomation of Deployments and InstallsPerformance Tuning the WP Environments
Portal Administration Automation using the xmlaccessTraining Mentoring
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Sizing and Scoping of IBM WebSphere Process Server ( WPS ) EnvironmentsProcess Server System ArchitectureProcess Server Proof of conceptIBM WebSphere Process Installation and ConfigurationConfiguring Process Server in Gold , Server or Bronze topologiesClustering for High Availability, Scalability and fail-over
MigrationSetup WebSphere Enterprise Service BusSetup WebSphere Business MonitorSetup WebSphere Integration DeveloperApplication DesignPerformance Tuning the WPS Environments
Process Server Administration AutomationTraining Mentoring
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Sizing and Scoping of IBM WebSphere MQ ( WMQ ) EnvironmentsSystem ArchitectureIBM WebSphere MQ Installation and ConfigurationClustering for High Availability, Scalability and fail-overMigrationApplication Design using MQ
Performance Tuning the WMQ EnvironmentsApplication Programming using native MQ interfaces & JMS (Java Messaging System)Administration Automation.Training Mentoring
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Sizing and Scoping of IBM WebSphere Message Broker ( WMB ) EnvironmentsSystem ArchitectureIBM WebSphere Message Broker Installation and ConfigurationClustering for High Availability, Scalability and fail-overMigrationApplication Design
Performance Tuning the WMB EnvironmentsAdministration Automation.Training Mentoring
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Remote and Onsite Professional ServicesRemote and Onsite Professional Services
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Comprehensive range of server services - from a single provider ( HSI )
Hosting site independent : Server infrastructure supported at your sites,3rd party sites like RackSpace , Prominic.
Available in flexible, modular service packages
Minimal transformation to your existing server environment
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Remote and Onsite Managed Services Portfolio of ServicesRemote and Onsite Managed Services Portfolio of Services
Services ClientOnsiteOffsite
X X X X X X Monitoring X X
X X X X X X Install / Configure Software X XX X X X X X Apply Patches X X
X X X X X X Software Upgrades X X
X Database Creation X X
X X X X X X Maintenance | Administration X X
X X X X X X Production Support X X
X X X X X X Migrations X X
X X X X X X Testing / Performance Tuning x x
D a t a b
a s e s
M i d d
l e w a r e
E T L R
e p o r t
i n g
E n t e r
p r i s e
A p p s
C o n t e
n t M g
m t .
S y s t e
m A d
m i n
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Remote Managed Services Horizontals supportedRemote Managed Services Horizontals supported
Databases Middleware ETL / Reporting EnterpriseApplication
Sevices
SystemAdministration
Testing
MS SQL Server IBM WebsphereIBM Lotus
IBM WebSphereCommerce
Informatica Peoplesoft(HCM | Finance |
EPM | CRM |SCM)
Windows Loadrunner
Oracle BEA Weblogic Datastage Oracle Apps(HR | Finance |OBIEE | SCM)
Unix Winrunner
Informix LifeRay (open) Business Objects SAP(HR | Finance |
CRM | SCM | BW)
Linux Rational Tools
MQSQL JBoss (open) Cognos MS Dynamics AIX Test Director
IBM Tivoli Hyperion JAVA/J2EE Solaris
DB2 ApacheTomcat(open)
C/C++ Mainframe / MVS
Lotus Tandem
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Remote and Onsite Application Development ServicesRemote and Onsite Application Development Services
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Application DevelopmentApplication Development
Services offered under Application DevelopmentServices offered under Application Development
- Custom Application DevelopmentCustom Application Development
- Product DevelopmentProduct Development
- New Application DevelopmentNew Application Development
- Rapid Application DevelopmentRapid Application Development
- PortingPorting
- Base Technology EnhancementBase Technology Enhancement
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REMOTE APPLICATION DEVELOPMENT SERVICESREMOTE APPLICATION DEVELOPMENT SERVICESDesign, Development, Testing, Deployment, SupportDesign, Development, Testing, Deployment, Support
- Remote and Onsite component solutions Solutions that offer plug-in components to an
existing product or application for product orapplication enhancements
- Application development.net / Java / J2EE / C / C++ / Shell / Perl / MVS / Cold Fusion based remote and
Onsite development solutions
Remote Application DevelopmentRemote Application Development
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Delivery methodology and SLA ProcessesDelivery methodology and SLA Processes
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Headstream WorkflowHeadstream Workflow
Client-Onsite
Tech /Userreports
an issue
Head
stream
Head
stream Support
Support
Ensure SLA permissions
Fix or notify action
ClientCoordinator
Research Solution / Knowledge base
Problem identification
OffsiteOnsite
The Client Coordinator is alwaysnotified of problem resolutions .
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Headstream Service Level Agreement MatrixHeadstream Service Level Agreement Matrix
Data Capture Tracking Analysis Reporting Performancereview
RelationshipManager
Strategic changes Weekly/Monthly review
Weekly Clientinteraction on the
report
ComplianceProcess weekly
Review SLAStandardsmonthly
Project Manager Client inputs Weekly review Processimprovement on
analysis
Weekly SLACompliance
SLA reviewcompliance
implementation
Team lead Process review Dailyreview
Implementchanges
Generation of weekly report
SLA review offsite
Administrator Track progress Review byincidence
Process Change onanalysis
Compliance withmetrics
Help Desk Escalation,identification and
assigningresponsibility
Review byincidence and
occurrencepattern
Review andmonitor
Tool Array Case tool Enquiry reports Reporting tool SLA Metrics SLA standardreport /PPT
ESCALATIONBYROLE
ESCALATIONBYROLE
PROCESSES
PROCESSES
ANDTOOLS
ANDTOOLS
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Headstream, Inc.
2 Reads Way, Suite 206.New Castle, Delaware 19720Phone: 302.356.0156fax : 210.579.6534
On the Web @ : http://headstreaminc.com/
ContactContact
http://headstreaminc.com/http://headstreaminc.com/