Advanced Technical Services Carol Stream il

ADVANCED TECHNICAL SERVICESADVANCED TECHNICAL SERVICES

Advanced Technical

Advanced Technical Services

Since 1981-providing reverse logistics and repair services to

customers worldwide


Our HistoryThe Early Years 1981-1993

Founded in 1981 by Robert Heuer and David Vikartofsky with the goal of improving automobile radio repair cycle time in the Chicago area. Operations begin on September 14 in a 1500 square foot facility in Edison Park.

1982 – Company acquires warranty agreements with General Motors and Delco Electronics to repair audio products-started repair of electronic climate controls for Delco Electronics in 2nd Edison Park facility.



1983 - After outgrowing both Edison Park facilities company combines operations in new Schiller Park facility-company awarded electronic engine control program and electronic speedometer repair program from Delco Electronics-Waukesha Wi location opens-workforce expands

1984-Company begins distribution and installation of OEM and aftermarket accessories to automobile dealers

1984-1988-Ford and Chrysler select company to provide warranty support services -company pursues aggressive marketing strategy to add auto dealer customers nationwide



1988- Further growth drives move to new facility in Addison, IL. –wireless sales agreement signed with Cellular One - workforce expands

1990 Company acquires Motorphones of Skokie and expands wireless sales business to 7 locations

1993-Company reaches milestones of 30 million in revenue and 330 employees – over 1,000,000 units repaired


Our HistoryThe Middle Years 1994-2000

1994 -Company adds wireless corporate sales group and increases dealer installation and distribution business

GM begins supplier cost reduction initiatives driven by Lopez-company retains all contracts but at lower margin

1995 Company begins DBA Advanced Technical Services to develop identity outside of automotive industry


Our HistoryThe Middle Years 1994-2000

1996-engine control production volume reaches 12000 units per month-2nd and 3rd shifts added

Company wins 2nd round of Lopez induced bidding-all contracts retained at lower margins

1999-Company does not win 3rd round of bidding-GM radio and cluster business begins phase down– workforce reduced

2000 - Company enters Fleet Services industry with Minor Plant to support Southwestern Bell vehicle tracking installation project in 16 states

Company enters Telecom power industry with Power Conversion Products (Eltek) repair agreement


Our History The Last Decade 2000–2010

2001-Company assumes entire reverse logistics and repair program for AB Dick

Company moves operations to new Carol Stream facility 2002-Company secures agreements with Siemens to

support their navigation RMA process with Ford and Audiovox

2003-Company inks agreement to provide warehousing, activation and forward logistics support to Sirius Radio

2004-Company acquires assets of SRS in St Paul, MN



2004-Company enters wireless repair business and assumes entire Cellular One repair operation

2005 -Telecom business increased with addition of new models from Eltek

2006 - Company enters support agreement with Audiovox communications and provides triage and repair of 50,000 handsets

2008 - Company provides 2nd round of installation services for AT&T – over 9000 GPS tracking systems installed in AT&T fleet



2007-Company enter into agreement to provide warehousing and forward logistics services to ITW / Ramset

2008-Company chosen as key Eltek Valere reverse logistics outsourcing partner – company assumes portion of Eltek repair operations-Telecom power business expands

2009-Company chosen as single source reverse logistics provider for Magnetek / Myers Power rectifier support.

2010-Company begins project based support of Power Var power rectifiers

2010-Company chosen as key reverse logistics services provider to Comcast


We are committed to Total Customer Satisfaction.

We will deliver quality products and services to our customers at competitive prices and on time.

We will maintain strong communications with our customers

and respond to their changing needs.

We will provide the training our people need so they can deliver on our commitment of Total Customer Satisfaction.

We will deliver consistent profits to our owners and shareholders so that they may reinvest in the business

Our Mission


Our Values

We will always treat employees, customers and vendors with respect

We will deliver on our mission of Total Customer Satisfaction by charging our customers a fair price for the work we do

We will be environmentally responsible and recycle whatever materials we can

We will foster and encourage both personal and professional growth and development in our people

On-Time Service Profitability


Our People

Robert Heuer 28 Years President / CEO (semi-retired) David Vikartofsky 28Years VP / COO John Ilosvay 19 Years Operations & Quality Duane Gill 27 Years National Installation Mgr. Adam Vena 13 Years National Dlr Sales Mgr. Providence Samata 25 Years Human Resources Kim Slepika-Oostdyk 19 Years Customer Service / RMA Michele Vikartofsky 11 YearsChief Financial Officer


Our Quality Certifications

IPC-610 . . . . . . . . . . . Certification 2010

ISO 9001:2008 . . . . . Registered 2009*

ISO 9001:2000 . . . . . Registered 2003

QS-9000 . . . . . . . . . . Registered 1997

ISO-9002 . . . . . . . . . Registered 1997

Ford Q1 . . . . . . . . . . Certified 1995* annual surveillance audit


ATS Major Business Groups

Reverse Logistics, Remanufacturing, Repair and Assembly Solutions

Electronic Product Installations

Sales and Distribution of Electronic Products


Core Competencies

Reverse Logistics Services

Incoming Inspection and Testing

Electronics Repair and Re-manufacturing

Electrical Assembly Services

Final Testing and Performance Verification


Business Partners

Magnetek /Myers Power Minor Planet Systems Motorola Nokia Presstek RMS Technologies Siemens VDO Automotive Sirius Satellite Radio US Cellular UTStarcom Visteon

Audiovox Aether Systems AB Dick AC Delco Brightstar Cingular Wireless Chrysler Electronics Delphi Delco Electronics Eltek-Valere Energy Ford General Motors


Product Family Sample Cell Site Rectifier and Power Supply Products Medical Cable Assembly / Repair Automotive Instrument and Display Panels Marine Instrument and Display Panels Homeland Security Camera Systems Wireless Handsets Audio Systems In-Vehicle Navigation Systems Engine Control Computers Climate Control Systems Industrial Printed Circuit Boards


How We Work With Customers


Where We Fit In

Repair Department Overflow Support

Assembly Solutions

Assume Responsibilities for Non-Core Activities

Support for Products Manufactured Inside / Outside the USA

Re-Work of Production Defects

Provide Failure Analysis and Reporting

Electrical / Electro-Mechanical Assembly and Testing Services


How We Do ItNeeds Analysis

Solutions Consulting

Advanced Product Quality Planning

Program Policy & Procedure Creation

Program Implementation

Performance Metrics


Benefits for the Customer ISO 9000 based quality system drives exceptional

performance Broad-based electronic product experience across

multiple industries and technologies Flexibility to quickly fulfill customer requirements &

revisions:Advanced Product Quality Planning Process

(APQP)Effective Training Verification SystemExpandable FacilityExpertise in all repair-related support functions


Benefits for the Customer

Highly regarded & well trained customer service team Order processing Technical assistance

Utilizing our services customer can focus their resources on strategic initiatives, while ATS provides needed support services in a cost effective manner.


Contact Information

David Vikartofsky Duane GillChief Operating Officer Business Development ManagerOffice: (800) 323-4813 ext. 3008 Office 800) 323-4813 ext. 3002Mobile: (630) 209-8300 Mobile: (630) 247-7223E-mail: [email protected] Email: [email protected]

Technology

Advanced Technical Services Carol Stream il