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HCL Infosystems A Snapshot

Zia KhanRegional Head Key Accounts Management Division

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HCL A Snapshot

HCL Technologies Financials HCL In

Operations spanning 26countries

Global Presence

USA, UK, Finland, Poland, PuertoRico, Brazil, China, Malaysia,Singapore, Australia, Czech

Republic, and India

Delivery Facilities

Offices in 170 cities,505 points of presence reaching

4,000 towns

India Presence

93,0

D

Total Revenues - $ 5 Bn*EBITDA - $ 600 Mn*

H

Global Presence

Employees62,000

HCL Technologies

Global Market Focus

Product Engineering & R&D, Enterprise & CustomApplications, Enterprise Transformation Services

Infrastructure Management, & BPO Services

Hardware, SystemSolutions, Managed

and I

Indian

* Figures as per December 2009

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Unmatched India Coverage

Service locations catering to 4000 cities 5000+ direct service engineers on field World class training centers

33+ Years of DIRECT SUPPORT Experience Established Automated Call management System PROCESS DRIVEN Delivery Methodology Large pool of IT trained manpower Regional Customer Care Centers:22 Logistics + L1/L2 Locations - 360+ Test & Repair Centres : 150+ Training Centre : 200 seats capacity 505 HCL Touch points owned and manned by HC Established Automated Call management Systems

Support Systems Support base of over 3 Million assets in 75000+ si Established Escalation & Management Process ISO9001-2000 for ICT Services & System Integra

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Diverse Range of Product, Solution and ServiceOfferings

Products & Solutions

Services

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The Integrated Solution Stack

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End-to-End SolutionsEnd-to-End solutions with offering1.Interface Layer 2.Network Layer 3.Application Software Layer 4.Enterprise Management Layer 5.Server & Storage Layer

HCL Samsung Nokia Tandberg

HCL Cisco Juniper Alcatel Lu

Microsoft Oracle SAP Adobe

Citrix CA Novell IBM HP

HCL IBM Sun HP Bull

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Diverse Industry Coverage

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Partners

ts, Servers & Storage

IT Security

Software

twork & Connectivity

utomation & Peripherals

Consumer Goods

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Advantage HCL

HCL StrengthsHCL Strengths

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Clients

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Awards & Accolades

DQ-IDC rates HCL Infosystems as #1 in IT Services 2010

HCL awarded Electronics Company of the Year 2009 HCL awarded with Gold Star rating for Customer Satisfaction Excellence

Cisco PAL Customer Satisfaction Survey HCL recognized as Server Leader Account by Intel HCL ranks No.1 company in IT Services , No.3 in Desktops and No. 4 in S

per DQ CSA 2009

HCL wins prestigious Dun & Bradstreet Rolta Corporate Award 2008 for beingleader in Computer Hardware & Peripherals category

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