CASE STUDY

www.hcltech.com

Customer Description The customer is a global research-driven pharmaceutical company dedicated to putting patients first. It discovers, develops, manufactures, and markets vaccines and medicines to address unmet medical needs. The company devotes extensive efforts to increase access to medicines through far-reaching programs that not only donate medicines but help deliver them to the people who need them. It also publishes unbiased health information as a not-for-profit service.

Business Objectives • Implement standardized HR System, processes and data standards

• Set-up governed global processes and increased compliance

• Set-up common data definitions and single data source

• Reduced cost structure as result of consolidated, automated systems

• To enable better, faster, proactive decision making

• To provide a single system source of data to deliver unified data experience

HCL Solution • The customer was using SAP Hire-to-Retire (HtR) systems in the back-end with Adobe forms

as the front- end

• The user experience was not desirable and the system had low acceptance

• SharePoint being the preferred platform used across the customer organization, HCL proposed the DUET platform to enhance the user experience

• DUET provides the ability to apply a single user interface through SharePoint which allows more flexibility to create a simple, easy-to-use manager experience

• DUET provided a unified access to the customer SharePoint and SAP assets; it helped the customer realize extended value from its SAP and Microsoft investments

• Personalization and advanced search along with extended content publishing work flow and tools on enterprise portal

• Integrated operations for different business units i.e. Research, Human Health, Manufacturing

• Content publishing workflow, search and usage metrics

HCL Differentiators • Driving business IT needs through Shared Services Organization and support for IT needs

for all divisions

• Suggested a solution which is a win-win considering the existing infrastructure and scope for future scalability across various business units resulting in more productive Ecosystem and workplace with empowered workforce

HCL enables greater productivity, optimized costs and better HR management for a global pharmaceutical company

Collaboration, Content & Social

Hello there! I am an Ideapreneur. I believe that sustainable business outcomes are driven by relationships nurtured through values like trust, transparency and flexibility. I respect the contract, but believe in going beyond through collaboration, applied innovation and new generation partnership models that put your interest above everything else. Right now 105,000 Ideapreneurs are in a Relationship Beyond the Contract™ with 500 customers in 31 countries. How can I help you?

Business Benefits • The result was an increased manager productivity, reduced cost, and higher quality data

leading to better and faster people and business decisions

• Overall improvement in HtR Data quality and timeliness of HR transactions being processed

• A marked improvement in overall manager productivity and satisfaction in completing HtR transactions, as measured by Manager HtR Satisfaction Surveys

• High efficiency communication between different divisions across organization

• Collaborative work platform with the help of comprehensive content management, enterprise search and knowledge asset sharing

• Improved business process and information sharing for better business insight

• Around 20% cost saving delivered for Travel related expenses

Customer Quote

“I am beyond thrilled with what the team has been able to build in such a short time. Feedback from everyone who has seen it has been very positive. I appreciate the great work that the HCL Search team has done over the last few months.”

Program Director