TERMThe term of Your Plan will be clearly stated on Your OriginalDocuments and is effective from the purchase date of YourProduct.

For all products purchased with a purchase price over $500the term of Your Plan may be:

• 2, 3 or 4 years as specified on Your Original Documents.

• If the manufacturer’s warranty is less than 12 months, thena period of twice the term of the manufacturer’s warrantywill apply for Your Plan. For example, if the manufacturer’swarranty equals 3 months then the term of Your HarveyNorman Product Care Plan equals 6 months.

In all cases, protection for products costing more than $500is limited to 7 years (excluding plasma televisions, which islimited to 5 years) inclusive of any manufacturer’s warrantiesprovided.

If Your Product has a purchase price under $500 the term ofYour Plan will be 24 months effective from the expiry of themanufacturer’s warranty of Your Product.WHAT IS COVEREDYour Plan covers the cost of parts and labour to repair YourProduct in the event Your Product fails to properly operate dueto:a) Electrical, electronic and mechanical failure protectedunder Your Product’s manufacturer’s warranty.

b) A defect in materials or workmanshipc) Normal wear and teard) Dust, internal overheating, internal humidity orcondensation

If Your Product cost more than $500 We will protect youagainst these faults until the expiry date of Your Plan, or untilYour Product is replaced with a new product.In the event that Your Product cost less than $500, We willalways replace with a new product rather than repair.The maximum amount payable by Us under Your Plan will bethe Original Purchase Price of Your Product (inclusive of GST)per claim.

REPLACEMENT TERMSIf Your Product cost more than $500 and it is not economicalfor Us to repair Your Product and at Our sole discretion, Wemay replace Your Product with a new product that is itsnearest equivalent. In the event that We replace Your Product,We will take into account features, quality and specificationsof the original item as well as availability of the technology.The value of the replacement product shall not exceed theOriginal Purchase Price You paid for Your Product. Due tochanges in product technology and availability, thereplacement product We supply may have a lower selling priceand is not limited to the original manufacturer brand of Youroriginal product. Replacement price differences, if any, will notbe refunded.If we cannot repair Your Product or offer a suitablereplacement, we may give You a store credit or cashsettlement. The value of any store credit or cash settlementthat We give You will not exceed the Original Purchase Priceof Your Product . The decision to repair, replace, offer a storecredit or cash settlement is always at Our sole discretion.If Your Product cost less than $500, and We cannot offer asuitable replacement, we may give You a store credit or cashsettlement. The value of any store credit or cash settlementthat We give You will not exceed the Original Purchase Priceof Your Product . The decision to replace, offer a store creditor cash settlement is always at Our sole discretion.If Your Product is replaced, a store credit is given or a cashsettlement is made, this shall constitute fulfilment of thisPlan and the faulty item will become Our property.

NO LEMON GUARANTEEIf You have purchased a product costing more than $500and the same component fails three or more times during theterm of Your Product Care, We will replace Your Product inaccordance with the Replacement Terms above.If You have purchased a product costing less than $500,We will replace Your Product the first time it fails in accordancewith the Replacement Terms above.

Harvey Norman Product Care

Thank you for choosing to protect Your Product with a Harvey Norman Product Care Plan.

Please ensure that You keep Your Original Documents that record the purchase of both Your Product and this Harvey Norman Product Care Plan. TheOriginal Documents constitute proof of the purchase and in the event of a claim, the Original Documents may need to be produced.

The protection provided to You under Your Harvey Norman Product Care Plan is subject to the terms and conditions specified below.

TERMS AND CONDITIONS

GENERALIf You have purchased more than one product on the same purchase receipt, then Your Harvey Norman Product Care plan will only coverthose products specifically described on the purchase receipt and/or Tax Invoice as being covered. Harvey Norman Product Care is availablefrom any Harvey Norman store up to eleven months after the day of purchase of Your Product.

Product Care

Claims Hotline

0800 848 444

FREIGHTWe will cover both incoming and outgoing freight on itemssuch as notebooks, PC’s, cameras, video cameras, MP3players and mobile phones.

FOOD SPOILAGEIf Your Product is a fridge or freezer, We will cover You up toa value of $250 for any food spoilage that might occur as aresult of a defect as stated in the coverage section.

LAUNDRYIf Your Product is a washing machine or dryer, We will coverYou up to a value of $100 for any laundry cleaning servicesif Your product is out for service for more than ten(10)consecutive days from the time that We have been notifiedof the failure. You will be required to supply an itemised listand or receipts for each laundry reimbursement claim.

AVAILABILITY OF SERVICE We always try to complete repairs in the shortest amount oftime possible, however, We are not responsible for delayscaused by factors beyond our control such as manufacturerdelays in supplying parts.

WORLDWIDE COVERAGEYour Product is covered by Your Plan in any country where aHarvey Norman, Domayne, Joyce Mayne or Norman Rossstore exists.If You are in a country where a Harvey Norman, Domayne,Joyce Mayne or Norman Ross store does not exist and YourProduct suffers a failure or fault as stated in the coveragesection, We will cover it if the cost of repair is NZ$250 orless. You will need to pay for the repair and claim the costback from Us. You will need to show an itemised invoice ofthe repair costs in order to have Your reimbursementapproved.

DEFINITIONSMechanical or Electrical Failure: means a sudden orunforeseen failure of Your Product arising from a mechanicalor electrical fault.Original Documents:means Your original purchase receiptand tax invoice issued by the Retailer which sold YourProduct to You.Original Date of Purchase: means the date shown on YourOriginal Documents.Original Purchase Price: means the amount shown on thepurchase receipt and/or Tax Invoice being the cost of YourProduct.Replacement Terms: means the paragraphs in thisdocument under the heading "Replacement Terms".

You, Your: means the person or persons named as thepurchaser on the original purchase receipt and/or TaxInvoice.Your Product: means any electrical or battery operatedproduct that You purchased as described in the purchasereceipt and/or Tax Invoice.Your Plan, Your Harvey Norman Product Care Planmeansthe Harvey Norman Product Care Plan that You havepurchased with Your Product.We, Us, Our, Retailer: refers to the selling retailer or anauthorised agent of the selling retailer whose name appearson the original purchase receipt and/or Tax Invoice as thesupplier.

TRANSFERRING YOUR HARVEY NORMAN PRODUCTCARE PLANYour Plan can be transferred to a new owner at the sale ofYour Product providing advice from You is given to Ourcustomer services centre. Please call Our customer servicesHotline on 0800 848 444, during Our operating hours as setout below or mail Your advice to the address below.

PRIVACY STATEMENTWe comply with the Privacy Act 1993 (as amended). Theinformation We collect will be used for the purpose ofproviding Your Plan to You or to investigate, assess and payclaims under Your Plan.For these purposes, You acknowledge and consent to Us,Our agents and Our related entities collecting Your personalinformation and disclosing Your personal information to Ouragents, Our related entities or Our service providers.You also acknowledge and consent to Us, Our agents andOur related entities collecting and using Your personalinformation to contact You for market research or to provideYou with information and offers about products and servicesoffered by Us, Our agents and Our related entities.If You do not want to receive any marketing information Youcan opt out by contacting Us on the numbers set out in thisdocument.

CLAIMS PROCEDUREBefore calling please conduct a basic check of Your Product.• Is Your Product plugged in and turned on?• Does Your Product require new batteries?• Have You checked Your manufacturer’s instructionbooklet? Many manufacturer’s instruction bookletscontain “trouble shooting” tips.If the problem still persists follow our simple claimsprocedure to make a claim under Your Harvey NormanProduct Care Plan. Please have Your Original Documentsready before phoning.• Call Us on 0800 848 444 during our business hours.• One of Our friendly customer service representatives willverify Your details and assist You with Your query.

COMPLAINTS PROCEDURE – CUSTOMER CAREWe take our customer service seriously and want to hearabout any problems that You may have had with Your claimor the level of service You have been provided.To notify us of these issues, please collect all the relevantinformation on Your query and direct it to The NationalWarranty Manager at the address shown below.We will confirm the receipt of Your complaint within 48 hoursof receiving it. We will endeavour to have a resolution to Yourcomplaint within 5 working days.

YOUR LEGAL RIGHTSIn the event of a problem with Your Product, You may haverights at law against the seller or manufacturer of theproduct under warranties or guarantees expressed orimplied by mandatory provisions of law.Your Harvey Norman Product Care Plan does not replacethese rights or make them void. However, You can chooseto claim under Your Plan and Your claim will be handledquickly and efficiently by Our customer service team.For further information about Your legal rights we suggestYou contact the Ministry of Consumer Affairs or visitwww.consumeraffairs.govt.nz/for-consumers.If You have any questions or queries about Your HarveyNorman Product Care Plan, please don’t hesitate incontacting Us.

For all enquiries, to transfer ownership or to lodge a claimcontact Us on

0800 848 444 Monday to Friday8.30am – 5.30pm

Harvey Norman Product CarePO Box 8896Symonds StreetAuckland, New Zealand

International EnquiriesAUSTRALIA 1800 810 118IRELAND 1800 200 503SINGAPORE 1800 438 6393MALAYSIA 1800 882 238SLOVENIA 08 01 018

ATTACH PURCHASE INVOICE HERE