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Harrow town centre bus changes Consultation Report November 2019
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Contents
Executive summary ..................................................................................................... 5
Summary of issues raised during consultation ......................................................... 5
Next steps ................................................................................................................ 5
1. About the proposals ............................................................................................ 6
1.1 Introduction .................................................................................................... 6
1.2 Detailed description of proposals ................................................................... 7
2. About the consultation ...................................................................................... 11
2.1 Purpose ........................................................................................................ 11
2.2 Potential outcomes ....................................................................................... 11
2.3 Consultation history ...................................................................................... 11
2.4 Who we consulted ........................................................................................ 12
2.5 Dates and duration ....................................................................................... 12
2.6 What we asked ............................................................................................. 12
2.7 Methods of responding ................................................................................. 12
2.8 Consultation materials and publicity ............................................................. 12
2.9 Analysis of consultation responses .............................................................. 14
3. Summary of consultation responses ................................................................. 15
3.1 Summary of responses to Question 1 .......................................................... 15
3.2 Summary of responses to Question 2 .......................................................... 19
3.3 Summary of responses to Question 3 .......................................................... 21
3.4 Questions 4 and 5 ........................................................................................ 25
3.5 Summary of responses to Question 6 .......................................................... 26
3.6 Summary of responses to Question 7 .......................................................... 34
3.7 Summary of responses to Question 8 .......................................................... 40
3.8 Summary of responses to Question 9 .......................................................... 40
3.9 Summary of responses to Question 10 ........................................................ 41
3.10 Summary of responses to Question 11 ..................................................... 43
3.11 Summary of responses to Question 12 ..................................................... 44
3.12 Summary of responses to Question 13 ..................................................... 44
3.13 Summary of responses to Question 14 ..................................................... 48
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3.14 Summary of responses to Question 15 ..................................................... 48
3.15 Summary of responses to Question 16 ..................................................... 49
3.16 Summary of stakeholder responses .......................................................... 52
4. Next steps ......................................................................................................... 55
Response to common issues raised ...................................................................... 56
Appendix A: Detailed analysis of open text comments .............................................. 58
Question 3: ‘Anything else you would like us to consider’ ...................................... 58
Question 10: ‘Comments about the quality of the consultation material’ ................ 65
Appendix B: Consultation material ............................................................................ 67
Appendix C: Consultation questions.......................................................................... 76
Appendix D Stakeholders consulted ......................................................................... 81
Appendix E Additional Map Analysis ......................................................................... 85
Tables and Figures
Table 1: Frequency of use of the various routes ...................................................... 15
Table 2: User type of the various routes ................................................................... 15
Table 3: Impact of the proposals on the journey times of ‘regular users’.................. 19
Table 4: Impact of the proposals on the journey times of all users ........................... 20
Table 5: Commonly raised issues by theme ............................................................. 21
Table 6: Number of users who agreed with this statement ....................................... 23
Table 7: Number of respondents who agreed with this statement ............................ 23
Table 8: Number of respondents who agreed with this statement ............................ 24
Table 9: Number of respondents who stated that the route should not be changed 24
Table 10: Number of respondents who agreed with this statement .......................... 25
Table 11: Geographical distribution of respondent postcodes .................................. 26
Table 12: Postcode location of ‘regular users’ of each route .................................... 28
Table 13: Postcode region of ‘regular users’ whose journey would become longer . 29
Table 14: Total number of responses from ‘regular users’ per association with the
area and per route ......................................................................................... 34
Table 15: Distribution of responses from ‘regular users’ per association with the area
and per route ................................................................................................. 34
Table 16: Total number of responses from ‘regular users’ whose journey would be
made longer, per association with the area and per route ............................. 36
Table 17: Distribution of responses from ‘regular users’ whose journey would be
made longer, per association with the area and per route ............................. 36
Table 18: Total number of responses, per association with the area and per
postcode area ................................................................................................ 38
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Table 19: Distribution of responses, per association with the area and per postcode
area ............................................................................................................... 38
Table 20: Responses to Question 9 ......................................................................... 41
Table 21: Number of comments per quality and theme ............................................ 41
Table 22: Most commonly mentioned responses by theme ..................................... 43
Table 23: Distribution of respondents by gender ...................................................... 43
Table 24: Distribution of respondents by ethnic group ............................................. 44
Table 25: Distribution of respondents by age ........................................................... 44
Table 26: Number of ‘regular users’ per age group per route ................................... 45
Table 27: Total number of ‘regular users’ per age and per route, whose journey
would be made longer ................................................................................... 47
Table 28: Distribution of respondents by sexual orientation ..................................... 48
Table 29: Distribution of respondents by religious faith ............................................ 48
Table 30: Number and distribution of responses to Question 16 .............................. 49
Table 31: Total number of responses per response type and route ......................... 49
Table 32: Total number of responses per response type and route, made by
respondents whose journey times are expected to increase ......................... 51
Figure 1 Proposed changes map ............................................................................... 8
Figure 2: Route usage .............................................................................................. 16
Figure 3: Route usage by ‘regular users’ of at least one route ................................. 17
Figure 4: Route usage of ‘regular users’ of at least two routes ................................ 18
Figure 5: Map of respondent postcodes ................................................................... 26
Figure 6: Percentage distribution of respondent postcodes by borough................... 27
Figure 7: Map of respondent postcodes in Harrow ................................................... 28
Figure 8: Postcode location of ‘regular users’ of each route ..................................... 29
Figure 9: Postcode region of ‘regular users’ whose journey would become longer .. 30
Figure 10: Anticipated impact on journey times of the route 186 proposal ............... 31
Figure 11: Anticipated impact on journey times of the route H9 proposal ................ 32
Figure 12: Anticipated impact on journey times of the route H10 proposal .............. 32
Figure 13: Anticipated impact on journey times of the route H14 proposal .............. 33
Figure 14: Distribution of responses from ‘regular users’ per association with the
area and per route ......................................................................................... 35
Figure 15: Distribution of responses from ‘regular users’ whose journey would be
made longer, per association with the area and per route ............................. 37
Figure 16: Distribution of responses, per association with the area and per postcode
area ............................................................................................................... 39
Figure 17: Respondent postcodes per association to the area ................................ 40
Figure 18: Distribution of comments per quality and theme ..................................... 42
Figure 19: Distribution of ‘regular users’ by age per route ........................................ 46
Figure 20: Distribution of ‘regular users’ by age and per route, whose journey would
be made longer .............................................................................................. 47
Figure 21: Distribution of responses by response type per route ............................. 50
5
Figure 22: Distribution of responses by response type per route, made by
respondents whose journey times are expected to increase ......................... 52
Executive summary
This document explains the processes, responses and outcomes of the consultation
on a review of how we operate bus services across Harrow town centre. The aim of
this review was to better match passenger demand with bus capacity around Harrow
town centre especially between Harrow bus station and Northwick Park Hospital.
The consultation, launched on 18 June 2019, included proposed changes to four bus
routes serving Harrow town centre: routes 186, H9, H10 and H14. The consultation
closed on 31 July 2019.
There were 1,294 responses (including 8 stakeholders).
The majority of respondents for all routes stated that the proposals would make their
journey longer. The exception to this was the H14 where just under half (49 per cent)
stated this.
Summary of issues raised during consultation
The two main issues raised by respondents to this consultation were as follows:
Curtailment of route 186 at Harrow bus station would make it more difficult to
access Northwick Park Hospital
Removal of routes H9 and H10 from Rushout Avenue and Northwick Avenue
would make it more difficult to access Northwick Park Station
There were also related concerns that the proposals would have negative impacts on
elderly and disabled people.
Next steps
We have reviewed the consultation responses and as a result of these we have
made some changes to our proposals. We will be going ahead with these revised
proposals in late 2019;
Routes H9 and H10
Proceed with the original proposal to withdraw route H9/H10 from Northwick
Avenue and Rushout Avenue in both directions so the route will no longer
serve the stop at Northwick Park Station. Although some respondents
expressed opposition to this change, we consider that quicker journey times
for 1,800 passengers per day make this a beneficial change to the network.
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Proceed with the original proposal to relocate the terminus of circular route
H9/H10, from Harrow Bus Station to the Northwick Park Hospital complex.
In addition, it is proposed to extend the route to terminate at the St Mark’s
Hospital stand, following the current alignment of route 186 around the
hospital perimeter road. This would benefit passengers travelling to/from the
rear of the hospital complex.
Route 186
Postpone the proposal to withdraw route 186 between Harrow Bus Station
and Northwick Park Hospital. We are introducing several additional bus
changes in and around the Harrow area in December 2019 and over the next
12-18 months we will reconsider the 186 route to Northwick Park Hospital as
part of our ongoing review of the changes matching passenger demand to bus
capacity.
In addition the postponement will allow time for the planned residential-led
development on land adjacent to the hospital to evolve and become finalised.
Construction of this development is planned to begin in early 2021 (subject to
planning consent) and will necessitate a further reconsideration of the bus
network serving the hospital.
Relocate the terminus of route 186 to be one stop prior to St Mark’s Hospital,
at the stop named Northwick Park Hospital Social Club. Route 186 would not
serve the stop at St Mark’s Hospital due to insufficient space. This may mean
an additional walk of up to 300 meters for around 100 passengers per day, but
some passengers may benefit from this change as they will be able to board
at the Social Club stop, where currently you can only alight (the extended
H9/10 service would continue to provide the link between St Mark’s Hospital
and Harrow Bus Station).
Route H14
We will not proceed with the extension of route H14 to terminate at St Mark’s
Hospital.
1. About the proposals
1.1 Introduction
Buses play a unique role in the life of London. They are the most accessible form of
public transport and they provide the widest and densest network of travel options for
distances that are too long to walk or cycle. Good reliable bus services are
fundamental to how our customers move around the city.
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The bus network is crucial to London’s continued economic and social development
and will be vital in meeting the Mayor’s Transport Strategy target of 80 per cent of
journeys being made using sustainable transport options by 2041.
In 2016 the Mayor introduced the Hopper fare which has already helped millions of
passengers make affordable bus journeys across London. The Hopper fare allows
Londoners to make multiple journeys within one hour at no extra cost.
In 2018, a review of the network in and around Harrow town centre was completed.
The aim of this review was to better match passenger demand with bus capacity. As
a result of the review, we proposed changes to some bus routes and sought views
on them.
1.2 Detailed description of proposals
Withdraw route 186 between Harrow bus station and Northwick Park Hospital.
Route 186 would terminate at Harrow bus station
Move the terminus of circular route H9/H10 from Harrow bus station to
Northwick Park Hospital
Withdraw bus route H9/H10 from Northwick Avenue and Rushout Avenue, in
both directions, and instead operate a more direct service along Kenton Road
between Kenton station and Northwick Park roundabout
Extend route H14 from Northwick Park Hospital’s main entrance to terminate
at St Mark’s Hospital, following the existing alignment of route 186
We previously consulted on the withdrawal of route 223 between Northwick Park
Hospital and Harrow bus station. Following the consultation feedback and a recent
review of buses between Harrow and Northwick park hospital, we are no longer
proposing this. Route 223 will continue to terminate at Harrow bus station.
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Figure 1 Proposed changes map
Withdraw route 186 between Harrow bus station and Northwick Park Hospital.
Route 186 would terminate at Harrow bus station. By making this change we want
to:
Improve bus reliability for customers using route 186
Better match customer demand along this route to the services we provide;
and
Help reduce air pollution and congestion in Harrow town centre by running the
right amount of buses in the area
Several bus routes run between Harrow bus station and Northwick Park Hospital
resulting in too many buses for the number of passengers who travel between these
locations. At the busiest time of the day, only 13 buses per hour are required to meet
demand. The current bus network provides 34 buses per hour. To better match
capacity with demand, we are proposing to terminate route 186 at Harrow bus
station.
The 186 proposal would mean a reduction of 5 buses per hour on the roads between
Harrow bus station and Northwick Park Hospital. This connection to/from the hospital
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would continue to be served by 26 buses per hour in the peaks which would meet
passenger demand. The bus network is kept under constant review and we would
monitor these routes if the proposals are taken forward, to ensure demand continues
to be met.
A further benefit of the 186 proposal is it would reduce the number of journeys the
route takes along College Road, helping to reduce air pollution and congestion in
Harrow town centre.
The proposed change to route 186 would remove a direct link for around 400
passengers per weekday who currently travel between stops east of Wealdstone and
stops south of Harrow bus station, 300 of these passengers travel to the hospitals.
These passengers could still complete their journeys by changing buses at Harrow
bus station, with a bus to/from the hospital about every 2 minutes.
The proposal is also expected to have a positive impact on the reliability of route 186
which will benefit over 17,000 passengers who use the route daily.
Move the terminus of circular route H9/H10 from Harrow bus station to
Northwick Park Hospital.
We also proposed to terminate the H9 and H10 where route H14 currently
terminates at Northwick Park Hospital’s main entrance and Maternity Unit. This
would provide a much improved direct link to Northwick Park Hospital from areas to
the southwest of Harrow town centre, including South Harrow and Rayners Lane.
The change of terminus on route H9/H10 would remove the shortest direct link
between Harrow town centre and bus stops along Christchurch Road, via Kenton
Road. This change would affect around 85 passengers per weekday, who would
need to change once at either Kenton Road or Wealdstone High Street at the same
bus stop to complete their journey. Alternatively, they could continue to use the
longer direct link on route H9/H10 via Rayners Lane and South Harrow.
Withdraw bus route H9/H10 from Northwick Avenue and Rushout Avenue, in
both directions.
This change was considered due to requests from local residents and stakeholders
to review this section of these routes. Following our review, we found that
withdrawing the H9/H10 from Northwick Avenue and Rushout Avenue would benefit
around 1,800 passengers per weekday travelling through the area, with journey
times reduced by between 2 and 4 minutes. In addition, passengers using the
westbound stop on Kenton Road (which is not currently served by the H10) would
benefit from more frequent services.
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Withdrawing routes H9/H10 from Northwick Avenue and Rushout Avenue would
mean they no longer serve the stop directly outside of Northwick Park station. This
would impact around 500 passengers per weekday who travel to/from this stop on
routes H9/H10. These passengers would either have an additional walk of around
350 metres to access nearby stops on Kenton Road or would need to interchange
with the H18/H19.
Routes H18 and H19 would continue to serve the Northwick Park Station stops using
Rushout Road and Northwick Avenue.
Extend route H14 from Northwick Park Hospital main entrance to terminate at
St Mark’s Hospital.
Our proposal to extend route H14 to St Mark’s Hospital would increase capacity from
5 to 7 buses per hour in the peak times, to stops at the rear of Northwick Park
Hospital complex, including the Accident & Emergency department. It would also
create new links from Hatch End and Headstone Drive to the rear of Northwick Park
Hospital.
Depending on the views expressed as part of this consultation, we were aiming to
introduce these changes in December this year.
Route 223
Route 223 operates between Harrow bus station and Wembley Central. In 2017 we
consulted on proposals to withdraw route 223 between Harrow bus station and
Northwick Park Hospital. This was to better match the passenger demand for buses
in the area. As a result of the proposals in this current consultation, and feedback
from the 2017 exercise, we are proposing to abandon the previous proposal and
make no changes to route 223.
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2. About the consultation
2.1 Purpose
The objectives of the consultation were:
To give stakeholders and the public easily-understandable information about the proposals and allow them to respond
To understand the level of support or opposition for the change/s for the proposals
To understand any issues that might affect the proposal of which we were not previously aware
To understand concerns and objections
To allow respondents to make suggestions
2.2 Potential outcomes
The potential outcomes of the consultation were:
Following careful consideration of the consultation responses, we decide to proceed with the scheme as set out in the consultation
Following careful consideration of the consultation responses, we modify the proposals in response to issues raised and proceed with a revised scheme
Following careful consideration of the consultation responses, we decide not to proceed with the scheme
Our conclusion and next steps are set out in Chapter 4.
2.3 Consultation history
Route 223 was subject to a consultation in 2018. The proposals set out in that
consultation were not supported and as a result the proposals were reviewed.
Following the analysis of the 2018 consultation and subsequent review of other
routes, the 223 proposals were abandoned and thus formed part of this consultation.
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2.4 Who we consulted
We consulted members of the public and stakeholder groups who may have a view
on the proposals.
2.5 Dates and duration
The consultation was open between 18 June and 31 July 2019.
2.6 What we asked
We wanted to know from the consultation the impacts that the changes would have
on bus users and the community. We asked questions to find this out. We also
asked questions about the quality of the consultation and consultation material.
A full list of questions asked can be found in Appendix C.
2.7 Methods of responding
People could respond to the consultation by completing the online form, writing to
our freepost address, emailing us and attending one of the drop in sessions.
2.8 Consultation materials and publicity
2.8.1 Website
We created a website that laid out our proposals and also provided a link to the
online survey. The URL was https://consultations.tfl.gov.uk/buses/bus-changes-
harrow/.
2.8.2 Letters and/or leaflets
We produced a leaflet detailing the changes and why we were proposing them. This
leaflet was distributed to approx 22,000 addresses along all of the routes affected by
these proposals. A copy of this leaflet can be found in Appendix B.
The Harrow Town Centre BID arranged a mailout to local businesses to promote the
consultation to the business community.
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2.8.3 Emails to public
We sent an email to approximately 195,000 members of the public who have
registered details with TfL. These receipients would be users of TfL services in the
Harrow area. A copy of this email can be found in Appendix B.
2.8.4 Emails to stakeholders
We sent a letter to all local stakeholders who may have a view or interest in the
proposals. A copy of the email can be found in Appendix B. A full list of stakeholders
can be found in Appendix D.
2.8.5 Press and media activity
We produced a press advert for the consultation and circulated this to local media
outlets. A copy of the ad can be found in Appendix B.
LB Harrow promoted the consultation through their borough wide magazine Harrow
People. They also promoted it via the My-Harrow e-newsletter. Copies of the articles
can be found in Appendix B.
2.8.6 On-site advertising
We produced an advert for bus stops along all of the routes affected by these
proposals. A copy of the advert can be found in Appendix B
2.8.7 Digital advertising
We produced media advertising and targeted local websites and people in the area
using digital media. The advert was viewed by nearly 690,000 people. Just over
5,400 of these clicked through to the online consultation page. A copy of these
adverts can be found in Appendix B.
2.8.8 Public meetings, events and exhibitions
We held two public drop-in events for the Harrow bus change proposals. As the
proposals could change people’s travel plans to and from Northwick Park hospital
and station, we held both of the events in the hospital. We are grateful for the NHS
trust for allowing us to hold the events at the hospital.
The events took place on;
Thursday 27 June 2019 (13:00 - 16:00)
Tuesday 9 July 2019 (10:00 - 13:00)
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The address advertised for the events was Northwick Park Hospital, Watford Road,
Harrow, HA1 3UJ.
2.9 Analysis of consultation responses
The consultation analysis was undertaken by an external consultant, Jacobs, due to
the number of responses received. After a tender process, Jacobs were the
successful bidder and their analysis can be found in chapter 3.
Chapter 3 contains their analysis of the respondents and chapter 4 contains their
analysis of question responses. For closed questions, responses were analysed in
terms of totals and percentages for each question.
For open questions, the comments received were coded and grouped with the same
or similar themed comments which produced the code frames. The code frames
were initially developed from the first set of consultation response data sent to
Jacobs. These subsequently went through two stages of validation.
The final code frames can be found in Appendix A.
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3. Summary of consultation responses
3.1 Summary of responses to Question 1
We asked respondents to tell us which routes they used, at what frequency
they used the routes and if they regularly used more than one route.
The number of users of the routes 2-3 times a week plus the daily user numbers
were added together to arrive at a total for ‘regular users’. Excluding ‘Unanswered’,
all other bus users were added together to arrive at a total for ‘non-regular users’.
The frequency of route usage is summarised in Table 1 and Table 2.
Table 1: Frequency of use of the various routes
Frequency of use
Route 186
Route H9
Route H10
Route H14
Route 223
TOTAL
Daily 208 293 283 54 36 874
2-3 times a week
184 230 238 86 66 804
Once a week 82 67 75 52 49 325
1-2 times a month
167 92 91 75 78 503
Rarely 170 141 137 234 229 911
Never 83 129 126 260 282 880
Unanswered 400 342 344 533 554 2173
TOTAL 1294 1294 1294 1294 1294 6470
Table 2: User type of the various routes
User type Route 186 Route H9
Route H10
Route H14
Route 223 TOTAL
Regular Users 392 523 521 140 102 1678
Non-Regular Users
502 429 429 621 638 2619
TOTAL 894 952 950 761 740 4297
The route usage by percentage is summarised in Figure 2.
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Figure 2: Route usage
One of every six respondents (16 per cent) stated that they use route 186 on a daily
basis, whilst just over one fifth of respondents stated that they use routes H9 and
H10 on a daily basis. A slightly lower proportion of users (14, 18 and 18 per cent)
use routes 186, H9 and H10 2-3 times a week. 31, 26, and 27 per cent of
respondents did not answer the question regarding routes 186, H9 and H10, whilst
around 1 in 5 respondents for each of these routes stated that they rarely or never
use the services.
For routes H14 and 223, respondents stated that they use the routes daily (4 and 3
per cent) and usage at 2-3 times a week was 7 and 5 per cent.
For these routes, slightly less than one fifth (18 per cent) stated that their usage was
rare with slightly more than one fifth (20 and 22 per cent) stated that they never use
31% 26% 27%
41% 43%
6% 10% 10%
20% 22%
13% 11% 11%
18%
18%
13%
7% 7%
6%
6%
6%
5% 6%
4%
4%
14%
18% 18%
7% 5%
16%
23% 22%
4% 3%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Route 186 Route H9 Route H10 Route H14 Route 223
Which of these buses do you use and how often do you use them?
Daily
2-3 times aweek
Once a week
1-2 times amonth
Rarely
Never
Unanswered
17
these routes. 4 in 10 respondents left this question Unanswered for routes H14 and
223.
Please note that all percentages in this report are calculated from the total number of
respondents for each question, unless otherwise specified.
We asked ‘regular users’ of at least one route to state which routes they used
and how often.
The proportions of ‘regular users’ of at least one route is shown below in Figure 3.
Figure 3: Route usage by ‘regular users’ of at least one route
Around a quarter to a third of respondents (25, 35 and 34 per cent respectively)
stated that they use routes 186, H9 and H10 daily, with a very slightly lower
proportion (22, 27 and 28 per cent) using these routes 2-3 times a week. A lower
proportion of respondents highlighted that they rarely or never use these three
23%
13% 13%
34% 35%
6%
7% 7%
20% 21%
12%
9% 8%
18% 20%
10%
5% 5%
6%
6%
3%
4% 5%
5%
5%
22%
27% 28%
10%
8%
25%
35% 34%
6% 4%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Route 186 Route H9 Route H10 Route H14 Route 223
Which of these buses do you use and how often do you use them? Regular users of at least 1 Route
Daily
2-3 times aweek
Once a week
1-2 times amonth
Rarely
Never
Unanswered
18
routes, whereas 18, 16 and 15 per cent of respondents stated that they rarely or
never use the 186, H9 or H10 bus routes.
For routes H14 and 223, 6 and 4 per cent respondents stated that they use the
routes daily whilst usage at 2-3 times a week was 10 and 8 per cent. For these
routes, a larger 20 per cent and 21 per cent of respondents stated that they never
use these routes, whilst 18 and 20 per cent of respondents stated that they rarely
use the route.
More than one third of respondents (34 and 35 per cent) did not answer regarding
their usage of routes H14 and 223.
We asked ‘regular users’ of more than one route to state which routes they
used and how often.
The proportions of ‘regular users’ of at least two routes is shown below in Figure 4.
Figure 4: Route usage of ‘regular users’ of at least two routes
30% 35%
32%
7%
17%
14%
16%
19%
22% 13%
7% 8%
4%
5% 6% 12%
41% 43%
12% 11%
17%
53% 52%
6% 6%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Route 186 Route H9 Route H10 Route H14 Route 223
Which of these buses do you use and how often do you use them? Regular users of at least 2 Routes
Daily
2-3 times aweek
Once a week
1-2 times amonth
Rarely
Never
Unanswered
19
Half of all ‘regular users’ of at least 2 routes stated that they used routes H9 and H10
daily and slightly less than half (41 and 43 per cent) used these routes 2-3 times a
week. Less than 1 in 11 ‘regular users’ use the H9 or H10 services once a week or
less.
30 per cent of respondents who use at least 2 routes regularly did not answer
regarding usage of route 186 and 16 per cent stated that they use this route rarely. 1
in 6 respondents (17 per cent) used route 186 daily.
Around one third of respondents who use of at least 2 routes daily or 2-3 times per
week (353 and 32 per cent) did not answer regarding their usage of routes H14 and
223, with 19 and 22 per cent stated that they rarely use and 17 and 14 per cent
never used. 6 per cent of respondents stated that they use either routes H14 and
223 daily with 12 and 11 per cent using them 2-3 times a week.
3.2 Summary of responses to Question 2
We asked respondents to tell us which routes they used, and their frequency
of travel, then asked the impacts of the proposals on their journey.
The number of users of the routes 2-3 times a week plus the daily user numbers
were added together to arrive at a total for ‘regular users’.
Table 3 displays the percentage of ‘regular users’ who stated that the proposed
changes to each route would make their journey longer.
Table 3: Impact of the proposals on the journey times of ‘regular users’
Regular Users
Don’t know
It would have no impact
Make it longer
Make it quicker
Not Answered
Not applicable
Route 186 2% 3% 79% 15% 0% 1%
Route 223 4% 4% 80% 9% 1% 2%
Route H9 3% 3% 82% 11% 1% <1%
Route H10 3% 4% 81% 11% 1% <1%
Route H14 9% 17% 49% 23% <1% 2%
Excluding the route H14, over three quarters of ‘regular users’ stated that their
journeys would be made longer because of the respective bus route changes. Low
proportions of ‘regular users’ (up to 4 per cent) stated that modifying the routes
would have no impact on them, except for route H14 where 17 per cent of ‘regular
users’ stated the proposal would not impact them.
One quarter of respondents for route H14 stated that the changes to the route would
make their journey quicker.
Table 4 below shows a summary of all respondents’ statements by route.
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Table 4: Impact of the proposals on the journey times of all users
Route 186 Don’t know
It would have no impact
Make it longer
Make it quicker
Not Answered
Not applicable
Daily 2% 3% 81% 12% <1% 1%
2-3 times a week
6% 5% 79% 7% 1% 2%
Once a week 5% 11% 70% 12% 1% 1%
1-2 times a month
3% 10% 71% 14% 1% 1%
Rarely 8% 17% 56% 15% 0% 4%
Never 5% 19% 58% 11% 1% 6%
Unanswered 2% 6% 42% 7% 44% <1%
Route 223 Don’t know
It would have no impact
Make it longer
Make it quicker
Not Answered
Not applicable
Daily 0% 3% 89% 6% 0% 4%
2-3 times a week
3% 3% 74% 20% 0% 0%
Once a week 2% 6% 71% 18% 0% 2%
1-2 times a month
4% 6% 76% 14% 0% 0%
Rarely 6% 10% 67% 14% 1% 2%
Never 4% 17% 64% 10% 0% 5%
Unanswered 3% 5% 53% 6% 32% 1%
Route H9 Don’t know
It would have no impact
Make it longer
Make it quicker
Not Answered
Not applicable
Daily 1% 2% 86% 10% 1% 1%
2-3 times a week
4% 5% 78% 12% 1% 0%
Once a week 1% 13% 70% 15% 0% 0%
1-2 times a month
2% 13% 61% 21% 0% 4%
Rarely 7% 23% 49% 17% 1% 3%
Never 7% 17% 60% 8% 0% 9%
Unanswered 3% 5% 36% 4% 51% 1%
Route H10 Don’t know
It would have no impact
Make it longer
Make it quicker
Not Answered
Not applicable
Daily 2% 3% 84% 10% 1% 1%
2-3 times a week
4% 5% 76% 13% 1% 0%
Once a week 1% 11% 76% 12% 0% 0%
1-2 times a month
4% 12% 62% 19% 0% 3%
Rarely 7% 25% 50% 15% 1% 2%
Never 6% 15% 60% 10% 0% 10%
Unanswered 3% 6% 36% 4% 51% 1%
Route H14 Don’t know
It would have no impact
Make it longer
Make it quicker
Not Answered
Not applicable
21
Daily 11% 22% 41% 24% 0% 2%
2-3 times a week
7% 14% 55% 22% 0% 2%
Once a week 4% 13% 62% 19% 0% 2%
1-2 times a month
5% 13% 63% 19% 0% 0%
Rarely 4% 12% 68% 14% 1% 1%
Never 4% 12% 72% 7% 0% 5%
Unanswered 2% 2% 58% 5% 33% <1%
3.3 Summary of responses to Question 3
We asked respondents to tell us if there was anything else they would like us to
consider in relation to the proposed amendments for routes 186, H9, H10 and H14.
Respondents were able to provide open text answers to this question, and these
answers were then matched with similar answers to enable a more quantitative form
of analysis.
3.3.1 Issues commonly raised by theme
Of the 1,294 respondents to this consultation, 1,090 respondents (84 per cent)
provided a comment on their concerned areas of the scheme. The most common
themes raised by respondents are set out in Table 5. A detailed breakdown of all of
the specific responses received has been provided in Appendix A.
Table 5: Commonly raised issues by theme
Issue Route Count
Access to key locations
Do not change the route/s
All (total) 128
186 48
H9/H10 40
I support the proposal/s H14 12
Alternative route suggestion
Comments out of scope All (total) 12
Suggests rerouting the 186 service to avoid Harrow Bus Station and terminate at Northwick Park Hospital.
186 7
Suggests the H14 bus route be extended from Hatch End to Mount Vernon Hospital
H14 5
Suggests the H9/H10 go around Northwick Park Hospital to St Marks
H9/H10 4
General
Do not change the route/s All (total) 128
22
Issue Route Count
186 48
H9/H10 40
I support the proposal/s H14 12
Impact on equality monitoring groups
Proposal/s will have a negative impact on the elderly
All (total) 202
186 109
H9/H10 72
Proposal/s will negatively impact the disabled / injured / impaired
All (total) 177
186 93
Journey time and cost impact
Curtailment of route will negatively impact journey times All (total) 70
Curtailment of route will negatively impact the journey times of commuters
All (total) 53
H9/H10 36
Proposal/s will increase cost of travel (bus interchange outside of the hopper fare limits, taxi fares and parking charges due to shift to alternative modes of travel to Northwick Park Hospital)
186 33
Other suggestions
Suggests increased frequency
All (total) 45
186 22
H14 7
Suggests making Northwick Avenue / Rushout Avenue a one-way road
H9/H10 16
Safety and Security
Proposals may increase passengers' exposure to anti-social behaviour or risk to their safety due to interchange and increase in walking, including at night
All (total) 68
H9/H10 42
186 19
Proposal/s will reduce protection from the elements, especially in Winter
All (total) 28
Service provision
Proposal/s will leave insufficient bus services at Northwick Park Station
All (total) 36
H9/H10 23
Current service provision is insufficient / at capacity 186 9
Traffic related
Proposal/s will decrease public transport usage to Northwick Park Hospital / Northwick Park Station
All (total) 19
H9/H10 12
Proposal/s will force me to use alternative modes of travel (taxi, 18
23
Issue Route Count
personal car) 186 10
Travel and convenience
Curtailment will require more interchanging, causing inconvenience including getting on and off buses, crowding at bus stops, increased wait times and lack of adequate interchange information
All (total) 88
Respondent would find it difficult to change at Harrow Bus Station
All (total) 75
186 66
Proposal/s would inconvenience a lot of people as the route/s are very well utilised
H9/H10 33
Note: ‘All (total)’ indicates that the respondent either referred their comment to all routes proposed for
modification or did not specify the route to which their comments related.
3.3.2 Analysis of top 5 comments
The 5 most common responses given in this consultation are discussed below.
Curtailment of route will make it harder to access Northwick Park Hospital
Table 6: Number of users who agreed with this statement
Specified route Count Percentage
All respondents 224 21%
Route 186 177 16%
Routes H9/H10 25 2%
As shown in Table 6 above, one of every five respondents stated that the proposals
would make it harder to access Northwick Park Hospital. Most of these responses
related to route 186, though a small number of respondents attributed this negative
impact to other routes, all routes, or unspecified routes.
Proposal/s will have a negative impact on the elderly
Table 7: Number of respondents who agreed with this statement
Specified route Count Percentage
All respondents 202 19%
Route 186 109 10%
Routes H9/H10 72 7%
Route H14 1 <1%
Nearly one in every five respondents raised concerns that the proposals would have
a negative impact on the elderly. This concern was most frequently raised in relation
24
to the proposed termination of route 186 at Harrow Bus Station, with bus passengers
potentially being required to interchange to another bus route such as route H14 or
routes H9 and H10. The other related concern centred on the proposal to amend
route H9 and H10 so that they would no longer directly serve Northwick Park Station
via Northwick Avenue and Rushout Avenue.
Proposal/s will negatively impact the disabled / injured / impaired
Table 8: Number of respondents who agreed with this statement
Specified route Count Percentage
All respondents 177 16%
Route 186 93 9%
Routes H9/H10 64 6%
Similarly, 16 per cent of respondents raised concerns that the proposals would
negatively impact disabled people, people with injuries, or people with other forms of
impairment. Of these respondents, the majority stated the concern as relating to the
proposed changes to route 186 while most of the others specified their concerns to
relate to the proposed changes to routes H9 and H10elchair spaces.
Do not change the route/s
Table 9: Number of respondents who stated that the route should not be changed
Specified route Count Percentage
All respondents 128 12%
Route 186 48 4%
Routes H9/H10 26 2%
Route H14 1 <1%
More than one in every ten respondents stated simply that they did not want the
routes to change. In some cases, this comment was stated to relate to a particular
route or routes, but often it was a general statement with no elaboration provided on
the reasoning behind the comment. Where more detailed reasoning was provided,
this reasoning was captured within another coded comment.
25
Proposal/s will make it harder to access Northwick Park Station
Table 10: Number of respondents who agreed with this statement
Specified route Count Percentage
All respondents 118 9%
Route 186 4 0%
Routes H9/H10 96 7%
Route H14 0 0%
Nearly one in ten respondents indicated a concern that the proposals would make it
harder to access Northwick Park Station. The majority of these respondents raised
this concern in relation to the proposed changes to routes H9 and H10, which would
stop on Kenton Road rather than travelling on Rushout Avenue and Northwick
Avenue allowing passengers to alight directly outside of the station.
3.4 Questions 4 and 5
The consultation survey requested that respondents provided the following
information:
Name – question 4
Email address – question 5
26
3.5 Summary of responses to Question 6
We asked for details of the respondent’s postcode so that we can understand from
which area they are travelling. We carried out a number of analyses on the
responses to this question to better understand respondents’ comments.
3.5.1 Postcode analysis of all respondents
350 of 1294 respondents did not answer this question, producing a 73% response
rate.
Table 11: Geographical distribution of respondent postcodes
Postcode Area No. %
LB of Harrow 900 70%
Inner London 32 2%
Greater London 9 1%
Outside of Greater London 3 0%
Unanswered 350 27%
Total 1294 100%
Figure 5: Map of respondent postcodes
27
Figure 5, Figure 7 and Table 11 show the geographic distribution of respondents’
home locations. These maps clearly show that the majority of respondents are from
the London Borough of Harrow (84 per cent), followed by the London Boroughs of
Brent and Barnet (each 7 per cent). Complementing these maps is a pie chart
showing the percentage of respondents from each borough. The pie charts and the
ranges of maps exclude all respondents who did not provide their postcode in the
consultation.
Figure 6: Percentage distribution of respondent postcodes by borough
84%
7%
7% 2%
Responses by Borough (per cent)
Harrow
Brent
Barnet
Other
28
3.5.2 Postcode analysis of ‘regular users’
The number of users of each route who indicated that they use the route 2-3 times a
week and those who use the route daily were added together to arrive at a total for
‘regular users’. Summarised in Table 12 and Figure 8 below are the distribution of
‘regular users’ of each route by Postcode area.
More than three quarters of respondents of all routes have said that their postcode is
within the London Borough of Harrow.
Table 12: Postcode location of ‘regular users’ of each route
Route LB of Harrow
Inner London
Greater London
Outside of Greater London
Unanswered Total
186 307 78% 11 3% 1 0% 1 <1% 72 18% 392
H9 410 78% 0 0% 4 1% 0 0% 109 21% 523
H10 410 79% 1 0% 2 0% 0 0% 108 21% 521
H14 115 82% 1 1% 0 0% 0 0% 24 17% 140
223 76 75% 1 1% 0 0% 1 1% 24 24% 102
Figure 7: Map of respondent postcodes in Harrow
29
Figure 8: Postcode location of ‘regular users’ of each route
The postcode regions of ‘regular users’ who indicated that their journey would be
made longer are shown below in Table 13 and Figure 9.
Table 13: Postcode region of ‘regular users’ whose journey would become longer
Route LB of Harrow
Inner London
Greater London
Outside of Greater London
Unanswered Total
186 309 79% 7 2% 1 0% 1 <1% 74 19% 392
H9 331 77% 0 0% 2 1% 0 0% 97 23% 430
H10 326 77% 0 0% 1 0% 0 0% 94 22% 421
H14 56 81% 0 0% 0 0% 0 0% 13 19% 69
223 60 74% 0 0% 0 0% 1 <1% 20 25% 81
18% 21% 21%
17%
24%
3%
78% 78% 79% 82%
75%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
186 H9 H10 H14 223
Please provide us with your postcode? Regular users
LB of Harrow
InnerLondon
GreaterLondon
Outside ofGreaterLondon
Unanswered
30
Figure 9: Postcode region of ‘regular users’ whose journey would become longer
For each route, more than three quarters of ‘regular users’ with a postcode within the
London Borough of Harrow state that their journeys would be made longer if the
proposals were implemented.
Below are a series of maps depicting the perceived journey impact for each route, as
indicated by Regular Bus Users are shown. Those who expect no change or do not
know what impact the changes will have are classified as ‘Neutral’.
19% 23% 22%
19% 25%
79% 77% 77% 81%
74%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
186 H9 H10 H14 223
Please provide us with your postcode? Regular users who identified 'make it longer'
LB of Harrow
InnerLondon
GreaterLondon
Outside ofGreaterLondon
Unanswered
31
Shown in Figure 10 above are the postcode locations of respondents who described
themselves as ‘regular users’ of route 186. A greater number of these respondents
are located in the northern section of route, where there are no proposed changes to
the route. This may suggest that the proposals will affect their journeys to
destinations further afield rather than near their homes, such as Northwick Park
Hospital – this is supported by the popularity of respondents stating that it will be
harder to access Northwick Park Hospital, as outlined in the earlier analysis of the
answers to question 3.
Furthermore, whilst there are a greater number of respondents stating that the
proposed change will make journeys longer, those who stated that their journeys
would be made quicker are largely located around Belmont, as well as to the south-
west of the study area.
Figure 10: Anticipated impact on journey times of the route 186 proposal
32
Figure 11: Anticipated impact on journey times of the route H9 proposal
Figure 12: Anticipated impact on journey times of the route H10 proposal
33
Figure 11 and Figure 12 show the postcodes of respondents who indicated being
‘regular users’ of routes H9 and H10. The two maps are very similar, as the bus
routes are nearly identical but travelling in opposite directions on the same loop.
Respondents appear to use the two routes interchangeably, depending on the
direction they are travelling. As clearly shown, the majority of respondents who
claimed that that their journeys will be longer following the proposed changes are
situated in the north-east section of the bus route, indicating that the potential
removal of the service to Northwick Park Station will impact ‘regular users’ of this
route who responded to the consultation. This is consistent with level of concern
raised by respondents in Question 3 relating to the proposed changes to the H9 and
H10 bus routes making it harder to access Northwick Park Station. Meanwhile,
respondents situated around the southern part of the bus route were more likely to
state that the proposed changes would make their journey quicker.
Figure 13 depicts the results of the postcode analysis of the responses to the H14
route changes. This map shows that the respondent impacts are quite sporadic, but
negative impacts were raised more by respondents living to the east of the bus
route. A lower proportion of respondents who stated that their journeys would be
Figure 13: Anticipated impact on journey times of the route H14 proposal
34
made longer as a result of the route’s changes reside to the east of the route. Those
residing to the west of the route are mainly split between those who stated that their
journeys would be made quicker and those who are neutral to the route’s changes.
3.6 Summary of responses to Question 7
We asked respondents to tell us about their association with the area.
The number of users of the routes 2-3 times a week plus the daily user numbers
were added together to arrive at a total number of ‘regular users’. Summarised in
Table 14 and Table 15 below and in Figure 14 are the ‘regular users’ of the routes by
association with the area.
Table 14: Total number of responses from ‘regular users’ per association with the area and per route
Bus Route
A local resident
A local business owner
Employed locally
A visitor to the area
A commuter to the area
Not local but interested in the scheme
A taxi/private hire vehicle driver
Other Total
186 359 8 46 16 52 2 1 9 493
H9 493 9 45 7 74 3 1 10 642
H10 490 9 50 7 74 3 1 9 643
H14 130 2 18 5 20 2 1 3 181
223 94 3 14 2 22 1 1 2 139
Total 1566 31 173 37 242 11 5 33 2098
Table 15: Distribution of responses from ‘regular users’ per association with the area and per route
Bus route A local resident
A local business owner
Employed locally
A visitor to the area
A commuter to the area
Not local but interested in the scheme
A taxi/private hire vehicle driver
Other
186 73% 2% 9% 3% 11% 0% 0% 2%
H9 77% 1% 7% 1% 12% 0% 0% 2%
H10 76% 1% 8% 1% 12% 0% 0% 1%
H14 72% 1% 10% 3% 11% 1% 1% 2%
223 68% 2% 10% 1% 16% 1% 1% 1%
35
Figure 14: Distribution of responses from ‘regular users’ per association with the area and per route
More than three quarters of ‘regular users’ of routes H9 and H10 listed themselves
as local residents, whilst 73, 72 and 68 per cent of respondents stated that they were
‘regular users’ of routes 186, H14 and 223 respectively. For each bus route, the
second largest association with the area was indicated to be commuters into the
area, making up at least a tenth of each route’s ‘regular users’.
‘Regular users’ of the routes who stated their association with the area and also that
their journey would be made longer are summarised in the Table 16 and Table 17 by
count and percentage, followed by Figure 15.
11% 12% 12% 11% 16%
3% 3%
9% 7% 8%
10%
10%
73% 77% 76%
72% 68%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
186 H9 H10 H14 223
Association with the area – Regular users
A localresident
A localbusinessowner
Employedlocally
A visitor to thearea
A commuter tothe area
Not local butinterested inthe scheme
A taxi/privatehire vehicledriver
Other (pleasespecify)
36
Table 16: Total number of responses from ‘regular users’ whose journey would be made longer, per association with the area and per route
Bus route
A local resident
A local business owner
Employed locally
A visitor to the area
A commuter to the area
Not local but interested in the scheme
A taxi/private hire vehicle driver
Other Total
186 289 7 38 12 42 1 1 7 397
H9 407 8 35 6 62 2 1 8 529
H10 398 8 37 6 60 2 1 7 519
H14 66 1 7 3 11 1 1 3 93
223 75 3 12 2 20 1 1 2 116
Total 1235 27 129 29 195 7 5 27 1654
Table 17: Distribution of responses from ‘regular users’ whose journey would be made longer, per association with the area and per route
Bus Route
A local resident
A local business owner
Employed locally
A visitor to the area
A commuter to the area
Not local but interested in the scheme
A taxi/private hire vehicle driver
Other Total
186 73% 2% 10% 3% 11% <1% <1% 2% 100%
H9 77% 2% 7% 1% 12% <1% <1% 2% 100%
H10 77% 2% 7% 1% 12% <1% <1% 1% 100%
H14 71% 1% 8% 3% 12% 1% 1% 3% 100%
223 65% 3% 10% 2% 17% 1% 1% 2% 100%
37
Figure 15: Distribution of responses from ‘regular users’ whose journey would be made longer, per association with the area and per route
Three quarters of ‘regular users’ of routes H9 and H10 who stated that their journeys
would be made longer are residents, whilst local residents in this category comprised
of a slightly lower at 73, 71, 65 per cent for routes 186, H14 and 223 respectively.
For each bus route, at least one of every six users who stated that their journeys
would be made longer either commute to the area or are employed locally.
Residents in each area are shown below in Table 18, Table 19 and Figure 16 by
their stated association with the area.
3%
11% 12% 12%
12% 17% 3%
3% 10%
7% 7%
8%
10%
3%
73% 77% 77%
71%
65%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
186 H9 H10 H14 223
Association with the area – Regular users who identified 'make it longer'
A local resident
A local businessowner
Employed locally
A visitor to thearea
A commuter tothe area
Not local butinterested in thescheme
A taxi/privatehire vehicledriver
Other (pleasespecify)
38
Table 18: Total number of responses, per association with the area and per postcode area
Resident Area
Local Resident
Local business owner
Employed Locally
Visitor to area
Commuter to area
Not local but interested
Taxi Resident Area
Total
LB of Harrow
844 16 84 17 105 5 1 17 1089
Inner London
21 0 0 7 8 3 0 0 39
Greater London
2 1 1 3 1 3 0 1 12
Outside of Greater London
1 0 1 0 1 0 0 0 3
Unanswered 167 3 17 8 21 2 0 2 220 Total 1035 20 103 35 136 13 1 20 1363
Table 19: Distribution of responses, per association with the area and per postcode area
Resident Area
Local Resident
Local business owner
Employed Locally
Visitor to area
Commuter to area
Not local but interested
Taxi Resident Area
Total
LB of Harrow
78% 1% 8% 2% 10% 0% 0% 2% 100%
Inner London
54% 0% 0% 18% 21% 8% 0% 0% 100%
Greater London
17% 8% 8% 25% 8% 25% 0% 8% 100%
Outside of Greater London
33% 0% 33% 0% 33% 0% 0% 0% 100%
Unanswered 76% 1% 8% 4% 10% 1% 0% 1% 100%
39
Figure 16: Distribution of responses, per association with the area and per postcode area
More than three quarters (78 per cent) of ‘regular users’ from the London Borough of
Harrow stated that their association with the area is as a local resident, whilst one in
ten stated that they are a commuter to the area. The proportion of visitors to the area
increases to 18 and 25 per cent for respondents from Inner London and Greater
London, whilst those Outside of Greater London are evenly split between local
residents, being employed locally and commuters to the area.
Figure 17 below displays the spread of respondents by association to the area for
the four most popular associations with the study area.
8% 8%
25%
10%
21%
8%
33%
10%
18%
25%
4%
8%
8%
33%
8%
8%
78%
54%
17%
33%
76%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Association with the area by region of residence
A localresident
A localbusinessowner
Employedlocally
A visitor to thearea
A commuter tothe area
Not local butinterested inthe scheme
A taxi/privatehire vehicledriver
Other (pleasespecify)
40
3.7 Summary of responses to Question 8
We asked respondents to inform us whether they are responding on behalf of an
organisation, business or campaign group.
We requested that those wanting to do this would respond to the consultation in an official
capacity rather than solely completing the questionnaire. Stakeholder responses are
discussed in detail in section 3.16.
3.8 Summary of responses to Question 9
We asked respondents how they found out about the consultation.
Their answers are summarised below in Table 20:
Figure 17: Respondent postcodes per association to the area
41
Table 20: Responses to Question 9
How did you hear about the consultation? No. %
Received an email from TfL 409 32%
Not Answered 249 19%
Received a letter from TfL 83 6%
Social media 208 16%
Other (please specify) 227 18%
Saw it on the TfL website 51 4%
Read about in the press 67 5%
Total 1294 100%
Almost one third of respondents received an e-mail from TfL, and one in six
respondents heard about the consultation from social media. 11 per cent of
respondents stated that they either received a letter from Transport for London or
read about the proposals in the press, both of which are non-digital means of
communication. 18 per cent of respondents stated that they heard about the
consultation by an alternative means to those listed (‘Other’).
3.9 Summary of responses to Question 10
3.9.1 Consultation quality
We asked respondents what they thought about the quality of the consultation,
specifically considering a range of elements of the consultation.
Between 76 and 83 per cent of the 1294 consultation respondents answered each
element of this question. The detailed breakdown of answers to each element of the
question are set out in Table 21 and Figure 18 below.
Table 21: Number of comments per quality and theme
Component of consultation
Very good Good Adequate Poor
Very poor
Not applicable
Not Answered
Website structure & ease of finding what you needed
269 391 253 58 30 43 250
Written information
252 387 234 51 32 53 285
Maps, images & related diagrams
255 379 240 55 24 70 271
Online survey 257 438 235 37 24 28 275
42
format
Website accessibility
241 450 200 26 19 64 294
Events & drop-in sessions
80 145 155 50 55 475 334
Promotional material
96 158 168 58 73 410 331
Total 1450 2348 1485 335 257 1143 2040
Figure 18: Distribution of comments per quality and theme
Website accessibility had the largest percentage of respondents who rated the
consultation component as ‘Very good’ or ‘Good’. Events & drop-in sessions
experienced the lowest percentage of ‘Very good’ and ‘Good’ ratings from
respondents (at 12 and 7 per cent respectively), followed by promotional material
19% 22% 21% 21% 23% 26% 26%
3% 4% 5%
5%
37% 32%
4%
6%
4% 4% 4%
3%
4% 4%
20% 18% 19%
18% 15%
12% 13%
30% 30% 29% 34% 35%
11% 12%
21% 19% 20% 20% 19%
6% 7%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
What do you think about the quality of this consultation?
Very good
Good
Adequate
Poor
Very poor
Notapplicable
NotAnswered
43
having a slightly larger proportion of respondents rating the components ‘Very good’
and ‘Good’ (8 and 12 per cent respectively).
3.9.2 Further comments on the consultation
We asked our respondents whether they had any further comments on the
quality of the consultation.
This question received 290 comments, from 229 different respondents (18 per cent
of the 1,294 total respondents). Displayed below in Table 22 is a summary of the
most common responses by theme. A detailed analysis of all comments received in
response to this question is set out in Appendix A.
Table 22: Most commonly mentioned responses by theme
Category Response Total
Positive Agree the consultation was of very good quality 9
Neutral No comments provided 57
Comments not related to consultation quality 45
Negative Consultation materials were of poor quality 14
Suggestions Consultation material should be more widely available offline
13
Comments not related to consultation quality
Please do not implement the proposal/s 10
3.10 Summary of responses to Question 11
We asked respondents to inform us of their gender.
Responses to this question are set out in Table 23 below.
Table 23: Distribution of respondents by gender
Gender No. %
Male 469 36%
Female 515 40%
Gender Neutral 1 <1%
Trans Female 2 <1%
Trans Male 1 <1%
Prefer not to say 79 6%
Not Answered 227 18%
Total 1294 100%
44
3.11 Summary of responses to Question 12
We asked respondents to inform us of their ethnic group.
Responses to this question are set out in Table 24.
Table 24: Distribution of respondents by ethnic group
Ethnic Group No. %
Asian or Asian British 430 33%
Black or Black British 46 4%
Mixed 21 2%
White 381 29%
Other Ethnic Group 11 1%
Prefer not to say 162 13%
Not Answered 243 19%
Total 1294 100%
3.12 Summary of responses to Question 13
Respondents were asked to inform us of their age.
Responses to this question are set out in Table 25 below.
Table 25: Distribution of respondents by age
Respondent No. %
Under 15 4 <1%
16-20 36 3%
21-25 53 4%
26-30 71 5%
31-35 65 5%
36-40 78 6%
41-45 69 5%
46-50 72 6%
51-55 92 7%
56-60 89 7%
61-65 98 8%
66-70 81 6%
71+ 158 12%
Prefer not to say 103 8%
Not Answered 225 17%
Total 1294 100%
45
Table 26 below displays the distribution of ‘regular users’ of each of the bus routes
specifically named in the consultation by age group. This is followed by a graph
displaying these results by the percentage of ‘regular users’ in each age group for
each of the relevant bus routes.
Table 26: Number of ‘regular users’ per age group per route
Route
Under 15
16-25 26-35 36-45 46-55 56-65 66+
Prefer not to say
Not answered Total
186 1 31 45 54 59 56 83 41 22 392
H9 2 44 67 63 51 64 84 45 28 448
H10 2 44 68 63 51 67 85 43 25 448
H14 1 9 20 22 20 24 26 15 3 140
223 1 6 16 23 9 23 15 7 2 102
Total 7 134 216 225 190 234 293 151 80 1530
46
Figure 19: Distribution of ‘regular users’ by age per route
For all routes excluding route 223, those aged 66 and older made up the largest
percentage of users for each bus route, making up around one in five ‘regular users’
for each bus route (21 per cent for route 186 and 19 per cent for routes H9, H10 and
H14). For route 223, both groups aged 36-45 and 56-65 each made up 23 per cent
of ‘regular users’. Among all respondents, those younger than 15 years old made up
the smallest proportion of ‘regular users’ for any given route as they made up 2 per
cent of respondents or less. Except for route 233, respondents aged 26-35, 36-45,
46-55 and 56-65 made up similar proportions of ‘regular users’ for each bus route
(with differences not exceeding 4 per cent).
Table 27 and Figure 20 display the total number and percentage of ‘regular users’ by
age who stated that the proposed changes for each bus route would make their
journeys longer.
6% 6% 10%
10% 10%
11% 7%
8%
10% 10%
6%
6%
11%
15% 15%
14%
16%
14%
14% 14%
16% 23%
15%
11% 11%
14% 9%
14%
14% 15% 17% 23%
21% 19% 19% 19%
15%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Route 186 Route H9 Route H10 Route H14 Route 223
Age – Regular users
66+
56-65
46-55
36-45
26-35
16-25
Under 15
Prefer not tosay
NotAnswered
47
Table 27: Total number of ‘regular users’ per age and per route, whose journey would be made longer
Route 16-25 26-35 36-45 46-55 56-65 66+ Prefer not to say
Not Answered
Total
186 23 33 43 47 46 67 35 20 315
H9 43 69 65 48 59 68 44 31 430
H10 43 69 65 47 59 67 41 27 421
H14 7 9 12 13 8 10 7 2 69
223 5 12 16 8 18 13 6 2 81
Total 121 192 201 163 190 225 133 82 1316
Figure 20: Distribution of ‘regular users’ by age and per route, whose journey would be made longer
Among ‘regular users’ who stated that their journeys would be made longer, those
aged 66 or older only maintained the largest share of ‘regular users’ for route 186
6% 7% 6% 3%
11% 10% 10%
10% 7%
7% 10%
10% 10%
6%
10%
16% 16%
13%
15%
14%
15% 15%
17%
20%
15%
11% 11% 19%
10%
15%
14% 14% 12%
22%
21% 16% 16% 14% 16%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Route 186 Route H9 Route H10 Route H14 Route 223
Age – Regular users who identified 'make it longer'
66+
56-65
46-55
36-45
26-35
16-25
Under 15
Prefer not tosay
NotAnswered
48
(21 per cent), whilst those aged 26-35 equally had the largest share of respondents
to this question for routes H9 and H10 (16 per cent). For route H14, those aged 46-
55 made up the largest share of respondents to this question (19 per cent), which
was followed by those aged 36-45 (17 per cent). For route 223, those aged 56-65
made up the largest share of respondents to this question (22 per cent) followed by
those aged 36-45 (20 per cent).
3.13 Summary of responses to Question 14
Respondents were asked to inform us of their sexual orientation.
Responses to this question are set out in Table 28 below.
Table 28: Distribution of respondents by sexual orientation
Sexual Orientation No. %
Heterosexual 703 54%
Bisexual 13 1%
Gay man 12 1%
Lesbian 3 0%
Other 8 1%
Prefer not to say 276 21%
Not Answered 279 22%
Total 1294 100%
3.14 Summary of responses to Question 15
Respondents were asked to inform us of their religious faith.
Responses to this question are set out in Table 29.
Table 29: Distribution of respondents by religious faith
Religious faith No. %
Christian 264 20%
Hindu 272 21%
Muslim 31 2%
Sikh 5 0%
Jewish 48 4%
Buddhist 1 0%
Other 85 7%
No religion 107 8%
Prefer not to say 231 18%
Not answered 250 19%
Total 1294 100%
49
3.15 Summary of responses to Question 16
We asked respondents whether their day-to-day activities are limited because
of a health problem or disability.
Table 30 displays the summary of the responses to this question from all
respondents of this consultation.
Table 30: Number and distribution of responses to Question 16
Q16 No. Percentage
Yes, limited a lot 122 9%
Yes, limited a little 217 17%
No 578 45%
Prefer Not to say 148 11%
Not Answered 229 18%
Total 1294 100%
The total number of responses to Question 16 made by ‘regular users’ of each bus
route are outlined in Table 31 while their distribution is shown in Figure 21.
Table 31: Total number of responses per response type and route
Route Yes, limited a lot
Yes, limited a little
No Prefer not to say
Not Answered
Total
186 67 82 163 58 22 392
H9 48 83 263 72 32 498
H10 46 85 266 72 29 498
H14 15 22 82 17 4 140
223 15 20 54 11 2 102
Total 191 292 828 230 89 1630
50
Figure 21: Distribution of responses by response type per route
More than half of ‘regular users’ of routes H9, H10, H14 and 223 stated that their
day-to day activities are not limited due to health problems or disabilities, dropping to
42 per cent for the users of route 186. Route 186 had the largest proportion of those
who answered ‘Yes, limited a lot’ (17 per cent). 38 per cent of users of route 186
answered either ‘Yes, limited a lot’ or ‘Yes, limited a little’, whilst at least one in six
respondents answered ‘Yes, limited a lot’ among all routes. Route 223 had similar
but slightly lower proportions of those who answered ‘Yes, limited a lot’ or ‘Yes,
limited a little’, at 20 per cent and 15 per cent respectively.
Routes H9, H10 and H14 had similar proportions of individuals who stated that their
day-to-day activities are limited either a lot of a little, at 27, 26 and 27 per cent
respectively.
6% 6% 6% 3%
15% 14% 14%
12% 11%
42%
53% 53% 59%
53%
21%
17% 17% 16%
20%
17%
10% 9% 11% 15%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Route 186 Route H9 Route H10 Route H14 Route 223
Regular service users: Are your day-to-day activities limited because of a health problem
or disability which has lasted, or is expected to last, at least 12 months?
Yes, limited alot
Yes, limited alittle
No
Prefer not tosay
Not Answered
51
‘Regular users’ of the routes who stated that the proposals would make their journey
longer are shown below in Table 32, with route 186 having the largest number of
‘regular users’ who reported either being limited a lot or a little as a result of a
disability.
Table 32: Total number of responses per response type and route, made by respondents whose journey times are expected to increase
Route Yes, limited a lot
Yes, limited a little
No Prefer not to say
Not Answered
Total
186 61 73 125 51 19 329
H9 42 76 227 66 33 444
H10 39 76 227 65 28 435
H14 13 12 44 12 2 83
223 15 20 46 11 3 95
Total 170 257 669 205 85 1386
52
Figure 22: Distribution of responses by response type per route, made by respondents whose journey times are expected to increase
As with all ‘regular users’ of the bus services who answered this question, around
half of the ‘regular users’ of routes H9, H10, H14 and 223 who stated that their
journeys would be made longer answered ‘No’ to this question. A smaller 38 per cent
of route 186 users who stated that their journeys would be made longer answered
‘No’ to this question, which is less than the 41 per cent who responded with either
‘Yes, limited a lot’ or ‘Yes, limited a little’.
3.16 Summary of stakeholder responses
This section provides summaries of the feedback we received from stakeholders. We
sometimes have to condense detailed responses into brief summaries. The full
stakeholder responses are always used for analysis purposes.
6% 7% 6% 3%
16% 15% 15%
14% 12%
38%
51% 52%
53%
48%
22%
17% 17%
14%
21%
19%
9% 9%
16% 16%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Route 186 Route H9 Route H10 Route H14 Route 223
Regular users who have identified 'Make it longer': Are your day-to-day activities limited because of a health problem
or disability which has lasted, or is expected to last, at least 12 months?
Yes, limiteda lot
Yes, limiteda little
No
Prefer notto say
NotAnswered
53
LB Harrow
The borough advise in the reply that they have received opposition to the 186
proposal and as a result of this have requested several options to be considered.
The following could be considered as possibilities if the 186 service were to continue
to serve Northwick Park Hospital.
1) The termination point could be made the front of the hospital (this would
probably only produce a small time saving but could be combined with one of
the other options).
2) Omit the section double tracking along College Road, Harrow in one or both
directions. The route then would go straight along Station Road. This would
save time and bus congestion in College Road/Harrow bus station. This
however would provide poorer direct interchange with tube/rail services
involving a walk along College Road however there are alternative bus routes
&/or opportunity to change.
3) Ditto 2 except re-route along Sheepcote Road direct to Northwick Park
roundabout. This would likely produce a greater time saving but miss out
more stops in central Harrow. For passengers whose destination is the
hospital the time saving could be significant. However, congestion at peak
periods on Station Road north of Sheepcote Road is likely to be a continuing
problem.
4) Another possible rerouting using Greenhill Way, Lowlands Road and Tyburn
Lane would provide a new bus service on the latter two roads. It is uncertain
what time saving this might bring. Step free access to the station would be
reliant on the construction of a fifth lift.
The TfL proposals would mean an additional terminating service at Harrow bus
station which is congested. It is appreciated this will be more than off-set by moving
the termination of the H9 & H10 from Harrow bus station to NP Hosp. Options 2, 3
and 4 would all reduce the number of buses stopping at Harrow bus station still
further.
The borough advise that there seem to be fewer adverse comments regarding the
H9/H10 proposals not to serve Rushout Avenue and Northwick Park Avenue and
potentially benefits to significant numbers of bus passengers accessing NP Hospital
from South Harrow or Rayners Lane. One concern raised was that some driver
changes might still occur at Harrow bus station. They request to reassure that this
can be avoided as otherwise the rationale of freeing up space at Harrow bus station
would be lost.
The proposal for changes to the 223 service have been officially dropped is
welcomed.
54
Councillor Jeff Anderson Rayners Lane Ward LB Harrow
The councillor strongly objects to the 186 proposals. He states that the route serves
a large part of the borough including much of the north of the borough allowing
patients, visitors and staff an interrupted journey. The proposed changes force an
unwanted break in the journey. It is further noted that it also increases the traffic
congestion at and around the bus station, a known problem, and the overcrowding
for users of the bus station waiting for buses.
It is further stated that when the A&E at Edgware was closed that people were
directed to NPH A&E and advised to use the 186.
LB Brent Councillors, Margaret A McLennan, Robert Johnson and Keith Perrin
Northwick Park Ward
They do not support the 186 proposal. Removing a direct link for 300 people who
use this route to go to the hospital and make then interchange at Harrow bus station
along this section is not acceptable. They consider that access to health services
using public transport should be a priority for TfL in meeting the Mayor’s Transport
Strategy and encourage modal shift away from the car in an area which has a busy
and congested road network.
They support the proposals to remove the H9 and H10 from Rushout Avenue and
Northwick Park Avenue.
Bob Blackman MP Harrow East
He is against the proposals for the 186 as it will affect a huge number of his
constituents. The proposals also break the shortest link between Canons Park and
Harrow town centre. He considers that the proposals will have an impact on elderly
and vulnerable people of the community.
Navin Shah AM
Strongly objects to the 186 proposal. He states that this is the only direct link for
residents in the north of the borough and Canons Park.
He strongly supports the proposal to move the terminus of circular route from
Harrow bus station to the entrance of Northwick Park Hospital (adjacent the
Maternity Unit). This welcome link will provide much needed direct access to the
Hospital for the residents living in the south-west parts of Harrow such as Rayners
Lane and South Harrow. The proposal to remove the H9 and H10 from Rushout
Avenue and Northwick Park Avenue is also supported.
The H14 extension to A&E is also supported.
Harrow Public Transport Users association
55
They received a number of objections to the removal of route 186 from the hospital.
They mention that when Edgware A&E was closed, the 186 bus was the one that
patients, staff and visitors were advised to take to access the services at Northwick
Park Hospital.
They are concerned about bus driver change overs taking place at harrow bus
station causing congestion. They make further suggestions that The H9 blind should
say `Northwick Park Hospital via Kenton and the H10 blind should say `Northwick
Park Hospital via Harrow Bus Station.
They are concerned that changes are being driven too much by issues like stand
capacity and not by known passenger needs.
London TravelWatch
They have no objection to the withdrawal of the 186 or, the proposals to move the
H9 and H10 terminus to Northwick park Hospital.
They are unconvinced about the proposals to re route H9 and H10 away from
Northwick Park Station due to the number of passengers using the interchange.
They welcome the extension of the H14.
4. Next steps
Following our review of the consultation feedback the proposals have been revised.
The revised proposals are:
Routes H9 and H10
Proceed with the original proposal to withdraw route H9/H10 from Northwick
Avenue and Rushout Avenue in both directions so the route will no longer
serve the stop at Northwick Park Station. Although some respondents
expressed opposition to this change, we consider that quicker journey times
for 1,800 passengers per day make this a beneficial change to the network.
Proceed with the original proposal to relocate the terminus of circular route
H9/H10, from Harrow Bus Station to the Northwick Park Hospital complex.
In addition, it is proposed to extend the route to terminate at the St Mark’s
Hospital stand, following the current alignment of route 186 around the
hospital perimeter road. This would benefit passengers travelling to/from the
rear of the hospital complex.
Route 186
Postpone the proposal to withdraw route 186 between Harrow Bus Station
and Northwick Park Hospital. We are introducing several additional bus
56
changes in and around the Harrow area in December 2019 and over the next
12-18 months we will reconsider the 186 route to Northwick Park Hospital as
part of our ongoing review of the changes matching passenger demand to bus
capacity.
In addition the postponement will allow time for the planned residential-led
development on land adjacent to the hospital to evolve and become finalised.
Construction of this development is planned to begin in early 2021 (subject to
planning consent) and will necessitate a further reconsideration of the bus
network serving the hospital.
Relocate the terminus of route 186 to be one stop prior to St Mark’s Hospital,
at the stop named Northwick Park Hospital Social Club. Route 186 would not
serve the stop at St Mark’s Hospital due to insufficient space. This may mean
an additional walk of up to 300 meters for around 100 passengers per day, but
some passengers may benefit from this change as they will be able to board
at the Social Club stop, where currently you can only alight (the extended
H9/10 service would continue to provide the link between St Mark’s Hospital
and Harrow Bus Station).
Route H14
We will not proceed with the extension of route H14 to terminate at St Mark’s
Hospital.
The original proposals have been revised following considering of consultation
feedback as well as confirmation of the actual costs and savings of the service
changes proposed.
The revised package of proposals will maintain direct links to the hospital for all
passengers on route 186. At the same time the revised proposals will create new
direct links to the hospital from areas like South Harrow and Rayners Lane and
reduce journey times to the hospital for H9/H10 passengers travelling from locations
to the north of Kenton Road.
These changes will be implemented in late 2019.
4.1 Response to common issues raised
We have responded to the most common issues raised during the consultation.
Common issue raised
Our response
The proposals will make it harder to access Northwick Park Hospital
Around 20% of those who left comments expressed concern that the proposals would make it harder to access Northwick Park Hospital. Most of these related specifically to the proposals for route 186. Following this feedback and our review of the costs of the scheme we are proposing to leave route 186 serving Northwick Park Hospital. However,
57
we are going to relocate the terminus of route 186 to be one stop prior to St Mark’s Hospital, at the stop named Northwick Park Hospital Social Club. Route 186 would not serve the stop at St Mark’s Hospital due to insufficient space. This may mean an additional walk of up to 300 meters for around 100 passengers per day, but it may also reduce the walk for some passengers as the Social Club stop, which is currently alighting only and will become a stop for pick-up and drop-off. Routes H9 and H10 will continue to serve St Mark’s hospital instead.
The proposals will make it harder to access Northwick Park Station
It is estimated that withdrawing route H9/10 from the stops at Northwick Park Station would negatively impact around 500 passengers per day who would either have a longer wait for the less frequent H18/19 service or would need to walk around 350 metres to access the H9/10 services at stops on Kenton Road. However, it is also estimated that withdrawing this one-way loop on the H9/10, to/from Northwick Park Station, would reduce journeys times for through passengers by around 2-4 minutes each way. In addition, the one-way loop can cause delays to the service as buses struggle to turn right into Rushout Avenue and then right again back onto Kenton Road. It is estimated that the proposal would benefit around 1,800 through passengers each day and would make the service more attractive to potential new passengers.
The proposals will have a negative impact on the elderly
The proposed changes would mean that some passengers would have a less straightforward journey, needing to interchange between bus services at Harrow Bus Station. However, the interchange facility at Harrow Bus Station is good, with bus stops undercover, on the same level and no more than a few metres apart.
58
Appendix A: Detailed analysis of open text
comments
This appendix contains the detailed breakdown of all open text responses to the
consultation. The consultation included two open text questions – question 3 relating
to ‘anything else you would like us to consider’, and question 10 relating to
‘comments about the quality of the consultation material’. Each of these questions
are summarised in turn below.
Question 3: ‘Anything else you would like us to consider’
Of the 1,294 respondents, 1,090 left comments in the open text field of question 3,
which asked respondents if they wanted to raise any further issues. Below we have
provided the full summary of all themes raised. Percentages given are from the total
1,294 consultation respondents.
Responses All routes /
unspecified
H9 /
H10 H14 186
Other /
out of
scope
Total
Access to key locations
Positive 1 7 6 2 16
Proposal will provide useful access to St Marks Hospital
4 4
Proposal/s will improve access to Northwick Park Hospital
1 7 2 2 12
Negative 47 179 288 4 518
Curtailment of route will make it harder to access Harrow Town Centre
3 14 3 20
Proposal/s will remove the only direct bus between Brent Cross, Mill Hill, Edgware, Cannon Park, Stanmore, Belmont and Northwick Park Hospital
1 1 71 1 74
Curtailment of route will make it harder to access Northwick Park Hospital
22 25 176 1 224
Curtailment of route will make it harder to access Northwick Park Hospital for workers
1 6 16 23
Curtailment will negatively impact school journeys 3 8 2 13
Proposal/s will make it harder to access Northwick Park Station
16 96 4 2 118
Proposal/s will remove the only direct bus between Edgware and Northwick Park Station
3 4 7
The 186 routes should not be altered as it is the only route to the A & E department in Northwich Park Hospital
9 9
Curtailment of route will make it harder to access a university (non-specified)
4 2 6
59
Responses All routes /
unspecified
H9 /
H10 H14 186
Other /
out of
scope
Total
Proposal/s remove access to the major underground stations
1 16 1 18
Please retain connection between Northwick Park Hospital and Northwick Park Station
6 6
Alternative route suggestion
Negative 2 3 5
Suggests removing all buses using Northwick Avenue and Rushout Avenue
2 3 5
Related suggestion / comment 1 11 8 18 3 41
Suggest running service between Mill Hill and Northwick Park Hospital during morning peak instead of between Brent Cross and Harrow
2 2
Suggests keeping terminus at Northwick Park Hospital during the morning peak hours
1 1
Suggests route along A41 1 1
Terminate route H14 at Harrow bus station and extend H9/H10 to go around the hospital
1 1
Routes should terminate at Harrow Bus Station 5 5
Route/s should terminate at South Harrow 1 1
Suggests rerouting the 186 service to avoid Harrow Bus Station and terminate at Harrow Town Centre
1 1
Suggests rerouting the 186 service to avoid Harrow Bus Station and terminate at Northwick Park Hospital
7 7
Withdraw all buses from Northwick Park Station 1 1 2
Suggests buses turn left from Northwick Avenue onto Kenton Road and traverse around Northwick Park Roundabout before returning down Kenton Road
1 1
Suggests extending the 186 towards Kenton Station
1 1
Suggests terminating the H18/19 service at Northwich Park Station
1 1
Suggests removing opposite end of 186 route - Edgware to Brent Cross
4 4
Suggests the 223 goes to Northwick Park Station 1 1
Suggests introducing faster 223 routes 1 1
Suggests the H9/H10 go around Northwick Park Hospital to St Marks
4 4
Suggests the H14 bus route be extended from Hatch End to Mount Vernon Hospital
5 5
Suggests the H14 bus route be extended to Greenford Station
1 1
Suggests reconsidering the location and layout of the H14 Hindes Road bus stop as it poses a safety risk due to passenger/ vehicle conflict which would be exacerbated by the proposal
1 1
Out of Scope 5 3 5 30 43
60
Responses All routes /
unspecified
H9 /
H10 H14 186
Other /
out of
scope
Total
Suggests changes to an unaffected route 1 1 10 12
Suggests extending the 303 service to Wembley through Fryent Country Park
1 1
Suggests the H17 bus route be extended to Northwick Park Station
1 1
Suggests providing a faster route between Hendon and Harrow
2 2
Suggest extending routes H18/19 to Northwick Park Hospital
2 2 4
Suggests that the hospitals in the surrounding area should be better connected (Northwick Park, Mount Vernon, Hillingdon, Ealing, Central Middlesex, Royal Brompton, Edgware and Harefield), including the provision of a new route between Northwick Park Hospital / Harrow Bus Station and Central Middlesex Hospital
2 2
New bus route should be provided from Northwick Park Station to Gayton Road
1 1
New bus route should be provided to St Mark's 1 1
New bus route should be provided to Devonshire Road
1 1
New bus route should be considered to provide direct connection between Northwick Park Hospital / Northwick Park Station and East of the London Borough of Harrow / Kenton / Kingsbury / Golders Green
1 1 5 7
New bus route should be considered to provide direct connection between Northwick Park Hospital and South of the London Borough of Harrow / South Harrow / Station Parade
1 2 4 7
New bus route should be considered to provide direct connection between South Harrow and Wembly Central
2 1 3
Suggests new high frequency route along the 186 route between Edgware and Harrow to alleviate pressure on the 186 service
1 1
General
Positive 42 27 11 13 7 100
I support the proposal although I will be worse off with it
1 3 4
I support the proposal/s 41 27 11 10 7 96
Neutral 9 3 1 13
Changes would have no impact on me 3 1 1 5
Unclear response 6 2 8
Negative 38 40 1 48 1 128
Do not change the route/s 38 40 1 48 1 128
Related suggestion / comment 6 6 5 3 2 22
Suggests drop-in sessions to discuss the proposals 1 1
61
Responses All routes /
unspecified
H9 /
H10 H14 186
Other /
out of
scope
Total
in person
Respondent raised a query 5 6 5 3 2 21
Out of Scope 2 4 2 29 37
Comments out of scope 1 2 18 21
Duplicated response 1 4 11 16
Impact on equality monitoring groups
Negative 46 153 1 214 414
Proposal/s have a negative impact on parents with pushchairs
3 6 7 16
Proposal/s will have a negative impact on the elderly
20 72 1 109 202
Proposal/s will negatively impact the disabled / injured / impaired
20 64 93 177
Proposal/s will negatively impact children 2 10 1 13
Impacts the safety and convenience of pregnant women
1 1 4 6
Journey time and cost impact
Positive 1 7 8
Proposal/s will make services quicker 1 7 8
Negative 25 87 72 5 189
Proposal/s will increase cost of travel (bus interchange outside of the hopper fare limits, taxi fares and parking charges due to shift to alternative modes of travel to Northwick Park Hospital)
3 8 33 2 46
Curtailment of route will negatively impact the journey times of commuters
8 36 8 1 53
Curtailment of route will negatively impact journey times
11 30 29 70
Proposal/s would increase waiting times 3 2 2 2 9
Proposals will cause crowding at H9/H10/H18/H19 interchange stops on Kenton Rd
11 11
Other Suggestions
Related suggestion / comment 15 42 9 29 35 130
Suggests clearer signage is needed at Northwick Park Hospital bus stop
1 1
Suggests that change of crew should occur at Northwick Park Hospital, not at Harrow Bus Station
1 1
Suggests that the H9 blind should say 'Northwick Part Hospital via Kenton' while the H10 should say ' Northwick Park Hospital via Harrow Bus Station'
2 2
Suggests extension to existing layby at Northwick Park Hospital to accommodate extra buses
1 1
Suggests displaying route proposal at bus stops in Harrow for local resident feedback
1 1
Suggests allowing people to remain on bus during stand time when bus terminates at hospital
1 1
Suggestions improvements to existing bus stops 1 1 1 3
62
Responses All routes /
unspecified
H9 /
H10 H14 186
Other /
out of
scope
Total
Suggests making Northwick Avenue / Rushout Avenue a one-way road
1 17 6 24
Suggests introducing night buses replacing train routes that are inactive overnight
1 1
Suggests replacing current buses with non-diesel alternatives to reduce pollution
4 1 2 7
Suggests that buses should run reliably 1 1
Suggests reviewing H9/H10 Saturday and Sunday Timetables
1 1
Suggests a free bus service between Edgeware and Northwick Park Hospital
1 1
Suggests the 186 bus to be single-deck 1 1
Suggests double decker buses on routes H18/H19 3 3
Suggests introducing more regular bus services in the early morning
2 2
Suggests increased frequency of buses to Northwick Park Station during morning peak
2 2
Suggests reducing the frequency of H14 instead of the proposed change to the 186 route
1 1
Suggests increased frequency of H14 to compensate for the curtailment of the 186 route
3 3
Suggests increased frequency of H18/H19 to compensate for the curtailment of the H9/H10 route
9 7 16
Suggests increased frequency 4 4 7 22 8 45
Suggests reduced frequency 1 1 2 1 5
Suggests increased frequency in buses to Northwick Park Station
1 4 2 7
Out of Scope 5 19 4 28
Hopes route changes are mindful of speeding up routes from Jubilee line Stations into Harrow
1 1
Complaint about bus data on CityMapper 1 1
Suggests real-time bus information at Northwick Park Station / other bus stops
1 1 1 3
Suggests restricting College Road for personal cars 1 1
Suggests introducing yellow lines on both sides of Rushout Avenue & Northwick Avenue, and restricting idle cars and bus conflict
2 5 7
Suggests introducing car parking restrictions / ban on Rushout Ave and Northwick Ave
12 1 13
Please improve the reliability of the tube service in rush hour
1 1
Suggests that Harrow bus station should be closed and strong police presence installed until the issues with gangs in Harrow is resolved
1 1
Safety and Security
Positive 9 9
Proposal/s would reduce pedestrian / vehicle conflict at Northwick Park Station / Rushout Avenue
9 9
63
Responses All routes /
unspecified
H9 /
H10 H14 186
Other /
out of
scope
Total
/ Northwick Avenue
Negative 11 67 1 24 1 104
Proposal/s will reduce protection from the elements / especially in Winter
4 17 1 5 1 28
Proposal/s would increase pedestrian / vehicle conflict on Kenton Road during interchange
8 8
Proposals may increase passengers' exposure to anti-social behaviour or risk to their safety due to interchange and increase in walking, including at night
7 42 19 68
Service provision
Neutral 1 2 3
Buses will need to be more reliable with the proposed changes
1 2 3
Related suggestion / comment 2 6 3 11
Suggests that Harrow bus station has limited capacity as is
2 6 3 11
Negative 9 41 7 22 53 132
Proposal/s might result in reduced reliability in the service
2 1 1 4
Current bus services are already unreliable 2 4 7 18 31
Current service provision to Edgware is insufficient 2 1 3 6
Current service provision is insufficient / at capacity 1 4 5 9 14 33
Proposal/s will leave insufficient capacity on the vehicles
3 4 3 4 14
Proposal/s will leave insufficient bus services at Northwick Park Station
1 23 1 11 36
Proposal/s will result in overcrowding on the H18/H19
3 5 8
Traffic related
Positive 5 11 16
Proposal/s will help reduce congestion 3 6 9
Proposal/s will help reduce congestion at Harrow Bus Station
1 1 2
Proposal/s will help reduce pollution at Northwick Avenue / Rushout Avenue / at the station
4 4
Proposal/s will increase public transport usage to Northwick Park Hospital / Northwick Park Station
1 1
Negative 12 53 43 108
Proposal/s will increase congestion and pollution - unspecified
3 2 9 14
Proposal/s will increase congestion and pollution in the local area
1 7 3 11
Proposal/s will increase congestion at Northwick Park Roundabout
2 2
Proposal/s will increase congestion at Northwick 1 12 13
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Responses All routes /
unspecified
H9 /
H10 H14 186
Other /
out of
scope
Total
Avenue / Rushout Avenue / at the station
Proposal/s will increase congestion at Harrow Bus Station
2 4 6
Proposal/s will decrease public transport usage of commuters
1 2 3
Proposal/s will decrease public transport usage to Northwick Park Hospital / Northwick Park Station
2 12 5 19
Proposal/s will decrease public transport usage of commuters to Northwick Park Hospital / Northwick Park Station
5 2 7
Proposal/s will force me to use alternative modes of travel (taxi, personal car)
1 7 10 18
Proposal/s will result in increased pressure on parking at Northwick Park Hospital
1 9 10
Proposal/s will result in increased pressure on parking at Northwick Park Station
4 1 5
Travel convenience
Negative 20 92 148 1 261
Respondent would find it difficult to change at Harrow Bus Station
7 2 66 75
Curtailment will require more interchanging, causing inconvenience including getting on and off buses, crowding at bus stops, increased wait times and lack of adequate interchange information
11 17 60 88
Proposal/s would inconvenience a lot of people as the route/s are very well utilised
1 40 20 1 62
Issues getting to and from all hospitals in the surrounding area
1 1
Curtailment will require too much walking 33 2 35
Grand Total 304 865 51 938 178 2336
Note: Each respondent was able to raise multiple issues, so the total number of issues
raised exceeds the total number of respondents to the consultation.
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Question 10: ‘Comments about the quality of the consultation material’
Of the 1,294 respondents, 229 left comments in the open text field of question 10,
which asked respondents if they had any further comments to raise about the quality
of the consultation material. Below we have provided a full summary of all themes
raised in response to this question. Percentages given are from the total 1,294
consultation respondents.
Category Response Total
Positive
Agree the consultation was very user-friendly 1
Documentation was clear and comprehensive 2
Agree the consultation was of very good quality 9
Agree the consultation was of good quality 6
Agree the consultation was of adequate quality 1
Neutral
No comments provided 58
Unclear response 1
Request that comments will be considered within the consultation process
5
Request feedback on the outcome of the consultation 2
Comments not related to consultation quality 45
Negative
Consultation materials were of poor quality 14
Concern there was not enough information provided 7
Unsuitable drop-in session location 4
Consultation materials were unsuitable for the proposals 2
Consultation materials were poorly written / unclear 6
Online survey was not very easy to use 2
Questions were poorly written / unclear 9
Suggestions
Consultation material should be more widely available offline 13
Consultation should be carried out over a longer period of time 1
After-hours drop-in sessions needed for daytime workers 4
Suggest an increase in the number of consultations 1
Young people's views should be specifically sought 1
Consultation details need to be better advertised 51
Grand Total
245
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The 290 total comments included 45 comments that were not related to the quality of
the consultation. These are set out in detail in the table below.
Category Response Total
Comments not related to consultation quality
Proposal/s will make it harder to access Northwick Park Hospital 2
Proposal/s will have a negative impact 8
Proposal/s will have a negative impact on air pollution 1
Proposal/s will have a negative impact on the elderly 1
Proposal/s will have a negative impact on those with physical or mental impairments
3
Proposal/s will have a negative impact on the elderly, pollution, and make it harder to access Northwick Park Hospital
1
Proposal/s will increase private vehicle usage and impact on car parking at Northwick Park Hospital
2
Proposed changes to the road network may have an impact on the proposal/s
1
Existing service/s are inadequate 5
In support of the proposal/s 1
Liaison with local MP will be sought regarding the proposals 1
Please do not implement the proposal/s 10
Suggests proposal/s are implemented outside the hours of 0900 - 1700 1
Suggestions outside the scope of the consultation 7
Did not attend any drop-in sessions 1
Grand Total
45
67
Appendix B: Consultation material
Copy of the consultation leaflet
68
69
70
71
Copy of CRM email
Are our emails displaying well on your device? If not, allow images or view online
Home Plan journey Status update Bus information
Dear Sam,
We are consulting on changes to a number of bus routes travelling through Harrow, and would like your
views.
We propose the following:
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Route 186 to end at Harrow bus station
Routes H9 and H10 to end at Northwick Park Hospital
Move routes H9 and H10 away from Northwick Avenue and Rushout Avenue, to run a more direct
service along Kenton Road between Kenton station and Northwick Park roundabout
Extend route H14 so that it ends at St Mark's Hospital
We previously consulted on bus route 223. Following feedback we are no longer proposing any changes to
the route, and it will continue to end at Harrow bus station.
These proposed changes aim to help with bus capacity on all routes. For more information on our proposal
and to share your views, please visit our consultation page.
Yours sincerely,
Claire Mann
Director of Bus Operations
Email sign up Social Media Fares Maps
Copyright in the contents of this email and its attachments belongs to Transport for London.
Any unauthorised usage will infringe that copyright. © Transport for London
These are our Tube email updates. If you no longer wish to receive these emails, you can unsubscribe.
73
Copy of bus stop poster and press ad
74
Copy of stakeholder email
Dear Stakeholder We are proposing some changes to the bus network in Harrow town centre, particularly between Harrow bus station and Northwick Park Hospital. We would like to understand your views on the proposed changes to routes 186, H9, H10 and H14. Our proposals are to:
Withdraw route 186 between Harrow bus station and Northwick Park Hospital. Route 186 would terminate at Harrow bus station
Extend route H14 from Northwick Park Hospital’s main entrance to terminate at St Mark’s Hospital, following the existing alignment of route 186. This would give an increased frequency of buses servicing St Mark’s with a bus every 9 to 10 minutes compared to every 12 minutes now
Move the terminus of circular routes H9/H10 from Harrow bus station to Northwick Park Hospital. This would give a more direct bus link between the South Harrow area and Northwick Park Hospital
Withdraw bus routes H9/H10 from Northwick Avenue and Rushout Avenue, in both directions, and instead operate a more direct service along Kenton Road between Kenton station and Northwick Park roundabout
We previously consulted on the withdrawal of route 223 between Northwick Park Hospital and Harrow bus station. Following the consultation feedback and a recent review of buses between Harrow and Northwick Park hospital, we are no longer proposing this. Route 223 will continue to terminate at Harrow bus station. For more information about our proposals please see our website: https://consultations.tfl.gov.uk/buses/bus-changes-harrow/. Alternatively, you can visit one of our drop-in sessions at: Northwick Park Hospital, Watford Road, Harrow, HA1 3UJ on Thursday 27 June (13:00 - 16:00) and Tuesday 9 July (10:00 - 13:00) we will have a desk at the base of the Level 5B stairs. If you have any questions about the proposals, please contact us at: [email protected]. The consultation is open until Wednesday 31 July 2019. Yours faithfully
Claire Mann
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Director of Bus Operations Transport for London Unsubscribe just this consultation
If you no longer wish to receive emails in relation to this consultation, please let us know by replying to this email. Please add ‘UNSUBSCRIBE’ to the title of your email. Further information on how we use your data is available on the consultation portal Unsubscribe All
If you no longer wish to receive emails from us, including any relating to consultations you have responded to
previously, or details of any new consultations, please let us know by replying to this email. Please add
‘UNSUBSCRIBE ALL’ to the title of your email. Further information on how we use your data is available on the
Copy of Harrow people article
Copy of Harrow e-newsletter article
76
Appendix C: Consultation questions
Our proposals Q1. Which of these buses do you use and how often do you use them? Please tick one box in each row.
Daily 2-3 times a week
Once a week
1-2 times a month
Rarely Never
Route 186
Route H9
Route H10
Route H14
Route 223
2. What impact would the proposals have on your journey?
Make it longer Make it quicker
It would have no impact Don’t know
Not applicable
3. Is there anything else you would like us to consider?
Comments
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About you
Privacy notice:
TfL, its subsidiaries and service providers will use your personal information for the purpose of administering this consultation and assessing the responses. If you provide your email address, TfL may send you updates about this consultation and the proposed scheme. Your personal information will be properly safeguarded and processed in accordance with the requirements of the Data Protection Act 1998.
Responses to the consultation may be made publicly available, but any personal information will be kept confidential. You do not have to provide any personal information, but this information may help TfL to understand the range of responses. For example, responses may be analysed by postcode to help identify local issues.
PLEASE COMPLETE BELOW IN CAPITALS Q4. What is your name? _____________________________________________ Q5. What is your email address? __________________________________________________
Q6. What is your post code? __________________________________________________
Q7 Are you
A local resident
A local business owner
Employed locally
A visitor to the area
A commuter to the area
Not local but interested in the scheme
A taxi/private hire vehicle driver Other (please specify) _______________________________ Q8. If responding on behalf of an organisation, business or campaign group,
please provide us with the name:
Please note: If you are responding on behalf of an organisation it should be in an
official capacity.
78
Q9. How did you hear about this consultation? Please tick one box - the main
way by which you heard.
Received an email from TfL
Received a letter from TfL Read about it in the press
Social media Saw it on the TfL website
Other (please say below) ____________________
Q10. Please tell us what you think about the quality of this consultation (for example, the information we have provided, any printed material you have received, any maps or plans, the website and questionnaire etc.) Please tick one box.
Very good
Good Adequate Poor Very poor
Not applicable
Website structure and ease of finding what you need
Written information
Maps, images and related diagrams
Online survey format
Website accessibility
Events and drop-in sessions
Promotional material
Do you have any further comments about the quality of the consultation materials?
Equality Monitoring
Please tell us about yourself in this section. All information will be kept confidential and used for analysis purposes only. We are asking these questions to ensure our consultations are open to all sections of the community and to improve the
79
effectiveness of the way we communicate with our customers. You do not have to provide any personal information if you don’t want to.
Gender: Please tick one box.
Male Female Trans female
Trans male Gender neutral Prefer not to say
Ethnic Group: Please tick one box.
Asian or Asian British – Bangladeshi
Black or Black British – Other
Other Ethnic Group – Kurdish
Asian or Asian British – Chinese
Mixed – Other
Other Ethnic Group – Latin American
Asian or Asian British – Indian
Mixed – White and Asian
Other Ethnic Group – Turkish
Asian or Asian British – Other
Mixed – White and Black African
White – British
Asian or Asian British – Pakistani
Mixed – White and Caribbean
White – Irish
Black or Black British – African
Other Ethnic Group
White - Other
Black or Black British – Caribbean
Other Ethnic Group – Arab
Prefer not to say
Age: Please tick one box.
Under 15
16-20
21-25 26-30
31-35 36-40
41-45
46-50 51-55
56-60 61-65
66-70
71+ Prefer
not to say
Sexual Orientation: Please tick one box.
Heterosexual Bisexual Gay Man Other
Lesbian Prefer not to say
80
Faith: Please tick one box.
Buddhist
Christian
Hindu
Muslim
Sikh
Jewish
Other
No religion
Prefer not to say
Are your day-to-day activities limited because of a health problem or disability which has lasted, or is expected to last, at least 12 months? (Please include problems related to old age) Please tick one box.
Yes, limited a lot
Yes, limited a little No Prefer not to say
Thank you for taking the time to complete this questionnaire
81
Appendix D Stakeholders consulted
LB Barnet LB Brent LB Harrow Access in London
Action on Disability and Work UK
Action on Hearing Loss
Action on Hearing Loss (formerly RNID)
Action on Hearing Loss (RNID)
Age Concern London
Age UK
Age UK Hillingdon Harrow Brent
Age UK London
Alliance Healthcare
Alzheimer's Society
Ann Frye
Anthony Wood - Chair of Public Transport User Groups
Anxiety Alliance
Anxiety UK
Asian Peoples Disabilities Alliance
Aspire
Association of Town Centre Management Bob Blackman MP Brains Trust
Brent Council - transport Strategy
British Dyslexia Association
British Land
British Medical Association
Brockley Hill residents' association
Campaign for Better Transport
Carers First
Carers Information Service
Christ Church Harrow
Citizens UK
Confederation of Passenger transport
Connect
CTC
Department for Transport
Disability Alliance
Disability Rights UK
Disabled Go
Disabled Persons Transport Advisory Committee
Dogs for Good
DPTAC
82
Ehlers Danlos Support UK
European Dysmelia Reference Information Centre
Friends of Capital Transport
Friends of St Mark's Hospital Charity group
Friends of the Earth
Future Inclusion
GLA Strategy Access Panel members
GLA Strategy Access Panel members
GLA Transport Team
Greater London Authority
Greater London Forum for Older People
Greater London Forum for the Elderly
Guide Dogs for the Blind Association
Harrow Association for Disabled people
Harrow Baptist Church
Harrow Clinical Commissioning Group
Harrow Community Transport
Harrow Council - comms team
Harrow Council - public transport
Harrow Council - transport strategy
Harrow Cyclists
Harrow Federation of Residents' Associations
Harrow Healthwatch
Harrow Macular Disease Society
Harrow MIND
Harrow Monitoring Group
Harrow Mosque
Harrow on the Hill Roman Catholic Parish
Harrow Parish Church (CofE)
Harrow Samaritans
Harrow Town Centre
Harrow Town Centre BID
Health Poverty Action
Hearing Dogs UK
ICE
ICE -London
IDAG
Inclusion London
JFS
Joint Committee on Mobility for Disabled People (JCMD) Joint Committee on Mobility of Blind and Partially Sighted People (JCMBPS)
Joint Mobility Unit
Learning Disabled service User
Leonard Cheshire Disability
Living Streets
83
Living Streets Action Group
Living Streets London
London Ambulance Service
London Association of Funeral Directors
London Chamber of Commerce and Industry (LCCI)
London Councils
London Fire and Emergency Planning Authority
London Fire Brigade
London First
London Older People's Strategy Group
London Omnibus Traction Society
London Passenger Coach Association
London Region National Pensioners Convention
London Strategic Health Authority
London TravelWatch
London Visual Impairment Forum
Look Ahead
Lupus UK
Metropolitan Police - Community Police
Metropolitan Police service
MIND
MS Society
National Autistic Society
Navin Shah AM
NCT
NHS London
No Panic
Northwick Park Hospital
Organisation of Blind Afro Caribbeans (OBAC)
Pan-London Dementia Alliance
Parkinson's UK
Parliamentary Advisory Council for Transport Safety (PACTS)
Prevention Team (Healthy London Partnership)
Rayners Lane Baptist Church
RNIB
Roadpeace
Royal London Society for Blind People
Royal Mail
Royal National Orthopaedic Hospital
Royal Society of Blind Children
Scope
Scope
SeLVIS
Sense
St Mark's Hospital Patient Panel
St Mary's Church, Harrow-on-the-Hill
84
Stay Safe
Strategic Access Panel
Stroke Association
Sustrans
The Advocacy Project
The Association of Guide Dogs for the Blind
The British Dyslexia Association
Thomas Pocklington Trust
TPH for Heathrow Airport
Trailblazers, Muscular Dystrophy UK
Transport Focus
Transport for All
Trinity Church, Harrow
Valuing People (TfL's learning disability group)
Vision 2020
Walk London
Wheels for Wellbeing
Whizz-Kidz
Young Harrow group
85
Appendix E Additional Map Analysis
Trends in antisocial behaviour responses
86
Trends in hospital user responses
87
Trends in pollution and congestion responses