7/30/2019 Handout - Are We Fulfilling Our Promise
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1 Copyright by Charles Rei under
BESIG Annual Conference, Stuttgart, Germany
November 16, 2012
Are we fulfilling our promise?Assessing and reporting training
quality
Menu of assessment methods:
Surveys / Feedback forms
Observation
Interviews
Testing
Self-assessment
Can do statements assessment
Portfolios and projects
Regular reports
Status meetings
Cancellations and renewals
Benefits of comprehensive training assessment program:
Learner accountability Their dedication matters
Organizational / professional development
Strengths and areas for improvement
Quality processes
Sharing best practice
Added / demonstrated value
Client communications and relationships
Value-based pricing vs. Cost-plus pricing
Targeted sales leads (added services, target market)
Kirkpatricks Four Levels
7/30/2019 Handout - Are We Fulfilling Our Promise
2/4
2 Copyright by Charles Rei under
BESIG Annual Conference, Stuttgart, Germany
November 16, 2012
Holtons External Factors
Ten training inputs
1. Needs
2. Objectives
3. Content4. Participants
5. Schedule
6. Facilities
7. Instructor(s)
8. Training materials
9. Program coordination
10. Program evaluation
Reporting Questions
What is impacting our assessment?
10 Inputs?
External factors?
How do we improve?
Change an input?
Influence an external factor?
What should we share internally?
What should we share externally?
7/30/2019 Handout - Are We Fulfilling Our Promise
4/4
4 Copyright by Charles Rei under
BESIG Annual Conference, Stuttgart, Germany
November 16, 2012
Contact: Charles [email protected]
@Charlesrei1
http://www.reicommunicationtraining.com
Slide and handouts on my blog:
http://businessenglishideas.blogspot.de/
Ongoing conversation at: BESIG Ning
http://iatefl-besig.ning.com/
References
Holton III, E. F. (1996, Spring). The Flawed Four-Level
Evaluation Model. Human Resource
Development Quarterly, 7(1), 5-21.
Kirkpatrick, D. L. (1994). Evaluating Training Programs: The
Four Levels. San Francisco:
Berrett-Koehler.
Kirkpatrick, J. (2007, Aug). The Hidden Power of Kirkpatrick's
Four Levels. T+D Magazine,
pp. 34-37.
Kirkpatrick, J. (2011, Spring). The New World Kirkpatrick Four
Levels. The Canadian
Learning Journal, pp. 19-21.
Maister, D. H. (1993). Managing the Professional Services Firm.
New York: Simon &
Schuster.
O'Toole, S. (2009, Aug). Kirkpatrick on Evaluation: Not Crazy
After All These Years. Training
and Development in Australia, pp. 23-25.
Praslova, L. (2010). Adaptation of Kirkpatrick's Four Level
Model of Training Criteria to
Assessment of Learning Outcomes and Program Evaluation in Higher
Education.
Educational Assessment, Evaluation & Accountability(22),
215-225.
Steensma, H., & Groeneveld, K. (2010). Evaluating a Training
Using the "Four Levels
Model". Journal of Workplace Learning, 22(5), 319-331.
Stoel, D. (2004, Jan). The Evaluation Heavy Weight Match. T+D
Magazine, pp. 46-48.
