Haiyan Qian Chief, Knowledge Management Branch DPADM/UNDESAunpan1.un.org/intradoc/groups/public/documents/un/unpan026757.pdf · Chief, Knowledge Management Branch DPADM/UNDESA

7th UNPAN Interregional Consultative Meeting7th UNPAN Interregional Consultative Meeting

Presented by

Haiyan QianChief, Knowledge Management Branch

DPADM/UNDESA

Report of the UNPAN Overall ActivitiesReport of the UNPAN Overall Activities

I. Report on the UNPAN Phase I implementationUNPAN Portal Services Overview UNPAN Web Survey Results UNPAN Portal Statistics UNPAN Online Training Centre

II. Report by the UNPAN participating membersIII. Report on the UNPAN Phase II implementationIV. Discussions on the utilization of the UNPAN

upgraded portal/the Training Workshop

Portal Services OverviewPortal Services OverviewWeb Content Management System

Document Management System

Database Management SystemExpert DatabaseEvent Database (Conference & Training)

Online Training Centre

1000 web pages

25000 documents

8000 experts and 800 events

3 online courses , 4 more in development

~1000 learners completed the courses

I. Report on the UNPAN Phase I implementationI. Report on the UNPAN Phase I implementation

I. Report on the UNPAN Phase I - UNPAN Web SurveyI. Report on the UNPAN Phase I - UNPAN Web Survey

The overall results of UNPAN WEB Survey will be shared in

the following pages

Top 20 visitors after the USA

~5 million visits in 2006

Total 1.7 Million visitors

300,000 of which are regular visitors

Average visit time is 17 minutes


Visitors: Developing v Developed Countries

Developing countries

68%

Developed countries

32%

Developing count r ies

Developed count r ies

Gender

Male61%

Female39%

Male

Female


• More visitors from developing countries • Increasing number of females

Subject of interest

27%

13%

12%

11%

11%

10%

9%

6%

E-government

Public Finance andFinancial Administration

Management Innovationand Development

Public Policy and PublicEconomics

Other

Governance Systemsand Institutions

Civil Service Reform

Integrity, Transparencyand Accountability


Looking for info contained in..

26%

20%

13%

12%

9%

6%

5%

5%

4%

2%

Analytical Reports

Case Studies

Country Profiles

MajorDevelopments/Trends

Bibliography on PublicAdministration

Statistical Indicators

Technical ProjectHighlights

Legislation

Calendar of Events

Serials


Service of interest15%

15%

13%

11%

7%

5%

5%

5%

5%

5%

3%

3%

3%

2%

2%

2%

Information Service

Training Service

Core Themes

Asia & Pacific Site

Discover UNPAN

Africa Regional Site

Europe Regional Site

Search Facility

Latin America & Caribbean Regional Site

Worldwide Directory

Conference Service

Contact Information

What's New

Arab States Regional Site

Advisory Service

North America Regional Site


Looking for info contained in..

26%

20%

13%

12%

9%

6%

5%

5%

4%

2%

Analytical Reports

Case Studies

Country Profiles

MajorDevelopments/Trends

Bibliography on PublicAdministration

Statistical Indicators

Technical ProjectHighlights

Legislation

Calendar of Events

Serials


Region of interest 30%

17%

14%

13%

13%

7%

7%

Asia & Pacific

Africa

Latin America & Caribbean

Global

Europe

North America

Middle East


Occupation

21%

18%

6%

19%

26%

10%

Civil Servant

Government Official

NGO Representative

Other

Student

Teacher/Professor

Affiliation

29%

39%

9%

9%

5%

9%

Academic Institution

Governmental Organization

International Organization

Non-governmental Organization

Other

Private Sector


Age Range

20%

36%

25%

15%

6%

Under 25

26 - 35

36 - 45

46 - 55

over 55

Education Level

2%

4%

27%

54%

12%

First Level

Second Level

Undergraduate Degree

Advanced Degree

Doctorate


I. Report on the UNPAN Phase I – Portal Statistics 2006I. Report on the UNPAN Phase I – Portal Statistics 2006

Average 13,606 visits per day

Highest number of visits compared to other thematic portals in the UNDESA

Average 10,000 page views & 40,000 hits per day

UNPAN is the most visited site between the other thematic portals in the DESA (Department of Economic and Social Affairs)

I. Report on the UNPAN Phase I – Portal Statistics 2006I. Report on the UNPAN Phase I – Portal Statistics 2006

I. Report on the UNPAN Phase I – Portal Statistics UNPAN Documents entered to the System 2006

I. Report on the UNPAN Phase I – Portal Statistics UNPAN Documents entered to the System 2006

2102

7405

13,905

18,35219,576

22,76824,900

0

5000

10000

15000

20000

25000

30000

Jan-02 Jan-03 Jan-04 Jan-05 Jan-06 Jan-07 Jun-07

I. Report on the UNPAN Phase I – Portal Statistics Top 10 Downloaded Documents - 2006

I. Report on the UNPAN Phase I – Portal Statistics Top 10 Downloaded Documents - 2006

13,139

14,655

14,958

15,179

15,342

16,157

19,571

21,631

47,978

155,374

RCOCI - Insurance in India

CAFRAD - La reforme administrative au Maroc

CLAD - A responsabilidade social no Brasil: uma questão emandamento

DPADM - Compendium - E-government Innovative Practices(Edition I)

RCOCI - Impact of Agrarian Reform on Poverty

UN NGO Section- List of NGOs

Neil Reichenberg - Best Practices in Diversity Management

CLAD - El cuadro de mando integral en la administración pública

DPADM - World Public Sector Report 2005

DPADM - UN Global E-government Readiness Report 2005

ARADO - Management Education Development in Arabic Universities - Part 6 (In Arabic) ARADO - Conceptual Design for a Strategic Human Resources Quality - Paper (in Arabic) ASPA - Frontiers of Public Administration Proceedings of the Second Sino-U.S. ASPA - Ethics Today - Autumn 2006 CAFRAD - Law of the Republic of Zambia CAIMED - Modelli organizzativi e politiche del personale nelle pubbliche amministrazioniCLAD - Capital social comunitario y gerencia social CLAD - Indicadores de gestión para las entidades públicas RCOCI - Report on Government Services 2005: Volume One (Australia) RCOCI - Annual Report 2003-2004 of Department of Telecommunications (India) RCOCI - India's Information Technology Act, 2000 UN - Directory of African Civil Society Organisations in the Field of Conflict

I. Report on the UNPAN Phase I – Portal StatisticsOther popular documents - 2006

I. Report on the UNPAN Phase I – Portal StatisticsOther popular documents - 2006

I. Report on the UNPAN Phase I – Portal StatisticsTop Contributors – OLD Members in 2006

I. Report on the UNPAN Phase I – Portal StatisticsTop Contributors – OLD Members in 2006

6691537455055848897142218264392335

5978719571027

11901400

74599149

0 2000 4000 6000 8000 10000

ECA

ICCE

IPMA-HR

ECE

IIAS

ILO

ESCWA

CIIIAP

UNSSC

ECLAC

UNCRD

IPAC

CAIMED

OFPA

EROPA

CARICAD

ASPA

CLAD

ARADO

CAFRAD

IDEP

NISPAcee

DPADM

RCOCI

1

1

1

2

3

5

8

9

12

16

17

59

76

107

0 20 40 60 80 100 120

IDEP

ILO

NISPACEE

OFPA

IBFD

UNECLAC

ARADO

UNSSC

CAFRAD

ASPA

CAIMED

CLAD

DPADM

RCOCI

I. Report on the UNPAN Phase I – Portal StatisticsNumber of documents in TOP 50 monthly reports by UNPAN members 2006

I. Report on the UNPAN Phase I – Portal StatisticsNumber of documents in TOP 50 Number of documents in TOP 50 monthlymonthly reports by UNPAN members 2006reports by UNPAN members 2006

I. Report on the UNPAN Phase I – Portal StatisticsTop Contributors – New Members since 2007

I. Report on the UNPAN Phase I – Portal StatisticsTop Contributors – New Members since 2007

4 sessions of online courses have been conducted between September 2005 and June 2007:

Fall 2005; 10th of October 2005 – 3rd of February 2006Spring 2006; 1st March 2006 – 1st of July 2006Summer 2006; 17th of July 2006 - 1st of November 2006Winter 2007; 1 January 2007 – 30th June 2007

I. Report on the UNPAN Phase I – Portal Statistics UNPAN Online Training Centre

I. Report on the UNPAN Phase I – Portal Statistics UNPAN Online Training Centre

In each session, there were 3 different course offerings on “e-Government, What a Government Leader Should Know”:

Introductory; background knowledge on ICT Development and e-Government related basic concepts Tactical; describing the fundamental infrastructure that is required for the success of e-Government developmentStrategic; discussing high-level concerns on e-government sustainable development

I. Report on the UNPAN Phase I – Portal StatisticsUNPAN Online Training Centre




UNPAN Online Learning Centre - Summary Statistics

127

232

176

260

4063 68

114

3051 52

97

0

50

100

150

200

250

300

Fall 2005 Spring 2006 Summer 2006 Winter 2007Sessions

Num

ber

IntroductoryTacticalStrategic

There are three different UNPAN

Courses on e-Government

topic:

9

910

11

13

13

1537

66

141

0 20 40 60 80 100 120 140 160

Ethiopia

Ghana

Brazil

Uganda

Bulgaria

South Africa

Vietnam

United States

Nigeria

India

Top 10 Countries according to the Learner Origin



Learner Classification by Country Developing vs. Developed

14%

86%

DevelopedDeveloping



0

50

100

150

200

250

Africa Arab States Asia &Pacific

Europe LatinAmerica &Caribbean

NorthAmerica

Learner Classification by Region



Centre for Public Service Innovation (CPSI)http://www.cpsi.co.za

African Association for Public Administration and Management (AAPAM)http://www.aapam.org

II. Report of ORCs/OICs ActivitiesII. Report of ORCs/OICs Activities

African Development Institutes Network (AMDIN) http://www.amdin.org

African Training and Research Centre in Administration for Development (CAFRAD)http://www.cafrad.org

AFRICAAFRICA

African Civil Services Observatory (OFPA)http://www.ofpa.net

African Institute for Economic Development and Planning (IDEP)http://www.unidep.org/


Arab Administrative Development Organization (ARADO) http://www.arado.org.eg

Dubai School of Government (DSG)http://www.dsg.ae/en/

ARAB STATESARAB STATES


ASIA PACIFICASIA PACIFIC

Regional Cooperation Office for City Informatization (RCOCI)http://www.apcity.org


EUROPEEUROPE

Network of Institutes and Schools of Public Administration in Central and Eastern Europe (NISPAcee)http://www.nispa.sk


LATIN AMERICA LATIN AMERICA & CARIBBEAN& CARIBBEAN

Institute of Public Administration in Central America (ICAP)http://www.icap.ac.cr

Caribbean Centre for Development Administration (CARICAD)http://caricad.net

Latin American Centre for Development Administration (CLAD)http://www.clad.org.ve


NORTH AMERICA NORTH AMERICA

International Public Management Association for Human Resources (IPMA-HR)http://www.ipma-hr.org

Park University International Center for Civic Engagement (ICCE)http://www.park.edu/icce


GLOBALGLOBAL

International Institute of Administrative Sciences (IIAS)http://www.iiasiisa.be/iias/aiacc.htm

1. Expansion of the UNPAN membership to the sub-regional level

2. Development of 4 online training courses 3. Upgrade of the UNPAN portal

III. Report on the implementation for UNPAN IIIII. Report on the implementation for UNPAN II

III. Report on the implementation for UNPAN IIExpansion of the UNPAN to sub-regional level

III. Report on the implementation for UNPAN IIExpansion of the UNPAN to sub-regional level

III. Report on the implementation for UNPAN IIDevelopment of 4 online training courses

III. Report on the implementation for UNPAN IIDevelopment of 4 online training courses

1. EROPA – Results-based Monitoring and Evaluation (Module I)

2. NCPP – Results-based Monitoring and Evaluation (Module II)

3. IDEP – Decentralized Governance 4. RCOCI – Knowledge Management in Government5. CARICAD – Information Management System6. CARICAD – Human Resource Development in Public

Service

OIOS - Office of Internal Oversight Services in the UN – March 04CEPA – UN Committee of Experts on Public Administration – April 06/07

RECOMMENDATIONSRECOMMENDATIONS

ENHANCE UNPAN LAYOUT & PRESENTATION

ENCOURAGE FURTHER USE OF UNPAN

FURTHER DEVELOP UNPAN DEMAND-DRIVEN CONTENT (BEST PRACTICES etc.)

III. Report on the implementation for UNPAN IIUNPAN Portal Upgrade


OIOS & CEPA recommendations are evaluatedUNPAN Partners are consulted for further suggestionsExtensive research on possible solutions considering both commercial & open-source products for the best solution with a limited budget DotNetNuke has been chosen as the new infrastructure for UNPAN portal

“DotNetNuke is an open source web application framework ideal for creating, deploying and managing interactive web, intranet, and extranet sites.”

III. Report on the implementation for UNPAN IIUpgrade Portal


UNPAN Design has been completely updated (easy access to information)Any partner will be able to update the portal web pages DIRECTLYanytime anywhere There will be regional sub-portals maintained by the partners in that regionMany new tools will be available for ALL the partners (surveys, polls, RSS, feedbacks, user ratings, discussion board) Expert Database interface will be updated and the data will be validatedA more user friendly Calendar Interface for meetings & events



Drill-down menus for easy access to informationUser RegistrationNew document interfaceUser Feedback and RatingNew Visual Calendar Interface that shows upcoming meetings, conferences, trainings etc. Automated monthly newsletter notification to the registered usersNew features (polls, discussion board)



better document interfaceeasier search engine improved user feedback and new rating system



IV. Discussion on the Utilization of the New PortalIV. Discussion on the Utilization of the New Portal

55thth UNPAN Training on ICTUNPAN Training on ICT--supported Knowledge Managementsupported Knowledge ManagementI. Experience and practices exchanges of knowledge management

activities through UNPAN tools in the last 3 years by the UNPAN members

II. Basic Training of the UNPAN systems for the new UNPAN Members

III. UNPAN Systems Training

i. Training on the latest UNPAN Conference/Training Databaseii. Training on the latest UNPAN Contact Databaseiii. Training on the UNPAN Governance World Watch Database

IV. Discussion on the Training Workshop 2007

THANK YOU! THANK YOU!