Upload
sufijinn
View
221
Download
0
Embed Size (px)
Citation preview
8/3/2019 Guideline for Green Hotel
1/66
INDEX
MINIMUM REQUIREMENTS FOR STAR RATING OF TOURISTACCOMMODATION PREMISES
1. QUALITATIVE AND AESTHETIC REQUIREMENTS 4
2. COMMON AREAS 5 - 12
2.1 Reception Area (hall, lounge, lobby,main entrance, facilities for the disable (OKU))
2.2 Bar2.3 Fine Dining Room / Restaurant / Breakfast Room2.4 Banquet / Conference Hall2.5 Restaurants2.6 Outdoor Area / Indoor Area2.7 Entertainment / Recreation / Sports2.8 Sanitary Installation for Common Areas
2.8.1 Public Toilets for the Disabled (OKU)2.9 Dustbins2.10 Thermal Conditions for Common Areas2.11 Public Telephone
2.12 Lifts2.13 Corridors2.14 Corridors Precautions
3. BEDROOM REQUIREMENTS 12 - 183.1 Minimum Size of Bedrooms3.2 Bedroom Furniture and Fittings3.3 Electrical Equipment3.4 Bedroom Windows3.5 Bedroom Doors3.6 Thermal Conditions in Bedrooms, Ventilation3.7 Ventilation in Rooms3.8 Bedrooms Communication System
3.9 Audio - Visual Installations in All Categories3.10 Drinking Water in Bedrooms3.11 Information Materials in Bedrooms3.12 Stationery in Bedrooms3.13 Sound-ProongforBedrooms3.14 Suite3.15 Sanitary Installation for Bedrooms3.16 Water Hose3.17 Bed Linens, Towels3.18 Room for the Disabled (OKU)
4. SERVICES 19 - 234.1 Food and Beverage Services4.2 Front Desk Service
4.2.1 Safety Deposit Box4.2.2 Left-Luggage Facilities4.2.3 Foreign Exchange
4.2.4 Business Centre4.2.5 Internet Access Services4.2.6 Credit Card Facilities4.2.7 Tourism Service
4.3 Shopping Arcade4.4 Laundry & Valet Service4.5 Medical Service4.6 First Aid Facilities
5. SAFETY STANDARDS AND HYGIENE 24 - 255.1 Fire, Electricity and Other Safety Facilities, Security5.2 Emergency Power Supply
5.3 Kitchen5.4 Separate Compartment5.5 Food Protection5.6 Refuse5.7 Insect and Vermin Protection
6. STAFF 26 - 276.1 Number of Staff6.2 Employment6.3 QualicationofTheStaff 6.3.1GeneralQualication
6.3.2 Language6.3.3 Mode of Greeting
6.4 Staff Uniform
6.5 Medical Examination6.6 Staff Facilities
6.6.1 Sanitary Installations6.6.2 Rest Area & Changing Rooms6.6.3 Staff Canteen
6.7 Surau6.8 Staff Training (HRDF)
7. MANAGEMENT 27
8. MINIMUM ROOM RATES 27
8/3/2019 Guideline for Green Hotel
2/66
INDEX
MINIMUM REQUIREMENTS FOR STAR RATING OFAPARTMENT HOTEL
1. APARTMENT REQUIREMENTS 31 - 351.1 Minimum Size of Apartment Unit1.2 Apartment Furniture and Fittings
(a) Built In Kitchen / Cooking Facilities1.3 Electrical Equipment1.4 Bedroom Windows1.5 Main Entrance1.6 Thermal Conditions and Ventilation in Apartment Unit1.7 Ventilation in Rooms1.8 Apartment Communication System1.9 Audio - Visual Installations in Bedrooms1.10 Drinking Water in Bedrooms1.11 Information Materials in Bedrooms1.12 Stationery in Bedrooms1.13 Sound-ProongforBedrooms1.14 Sanitary Installation for Bedrooms in Apartment Unit
1.15 Water Hose1.16 Bed Linens, Towels Quality1.17 Room for the Disabled (OKU)
2. SERVICES 36 - 382.1 Food and Beverage Service2.2 Housekeeping Services2.3 Front Desk Services
2.3.1 Safety Deposit Box2.3.2 Left Luggage Facilities2.3.3 Foreign Exchange2.3.4 Business Centre2.3.5 Credit Card Facilities2.3.6 Tourism Service
2.4 Laundry & Valet Service2.5 Medical Service2.6 First Aid Facilities
3. COMMON AREAS 38 - 433.1 Reception area (hall, lounge, lobby
main entrance, facilities for the disabled (OKU))3.2 Bar3.3 Dining Room / Restaurant / Breakfast Room /
Residents Lounge
3.4 Restaurant3.5 Outdoor Area / Indoor Area3.6 Entertainment / Recreation / Sports3.7 Sanitary Installation for Common Areas
3.7.1 Public Toilets for the Disabled (OKU)3.8 Dustbins3.9 Thermal Conditions for Common Areas3.10 Public Telephone
3.11 Lifts3.12 Corridors3.13 Corridors Precautions
4. QUALITATIVE AND AESTHETIC REQUIREMENTS 445. SAFETY STANDARDS AND HYGIENE 45 - 465.1 Fire Electricity and Other Safety Facilities5.2 Emergency Power Supply5.3 Kitchen5.4 Food Storage
5.4.1 Refrigeration
5.4.2 Separate Compartments5.5 Food Protection5.6 Refuse5.7 Insect and Vermin Protection
6. STAFF 476.1 Number of Staff6.2 QualicationoftheStaff 6.2.1GeneralQualication
6.2.2 Language6.2.3 Mode of Greeting
6.3 Staff Uniform6.4 Medical Examination of Staff
6.5 Staff Facilities6.5.1 Sanitary Installations6.5.2 Rest Area & Changing Rooms
6.6 Surau and Kiblat Signs6.7 Staff Training (HRDF)
8/3/2019 Guideline for Green Hotel
3/66
INDEX
MINIMUM REQUIREMENTS FOR ORCHID RATING OF TOURISTACCOMMODATION PREMISES
PAGEA. CLEANLINES AND HYGIENE STANDARD 51 - 52
A.1 DustbinsA.2 Sanitary Installation / ToiletA.3 Health Awareness MessageA.4 KitchenA.5 RefuseA.6 Insect and Vermin Protection
B. BUILDING SAFETY AND GUEST SECURITY 53B.1 CorridorsB.2 Fire Security and Safety FacilitiesB.3 Emergency Power Supply
C. FACILITIES AND SERVICES 54
C.1 Reception AreaC.2 Public ToiletC.3 Thermal Conditions for Common AreasC.4 Public TelephoneC.5 Lifts / ElevatorsC.6 Front Desk ServicesC.7 Taxi ServiceC.8 Tourism InformationC.9 First Aid Facilities
D. BEDROOM REQUIREMENTS 55 - 57D.1 Minimum Size of BedroomsD.2 Non Smoking Room
D.3 Bedroom FurnitureD.4 Bed Linens, TowelsD.5 Bedroom WindowsD.6 Bedroom DoorsD.7 Sound-ProongforBedroomsD.8 Thermal Conditions in BedroomsD.9 Bedrooms CommunicationD.10 Drinking Water in BedroomsD.11 Information MaterialS in BedroomsD.12 Kiblat Sign in Bedrooms
E. STAFF 57E.1 Mode of GreetingE.2 LanguageE.3 Number of StaffE.4 Citizenship
E.5 Quality of Staff
8/3/2019 Guideline for Green Hotel
4/66
Green Hotel
Green Hotel is a hotel which is environmentally-friendly and adopts energy conservation measures.
Apartfromthestarandorchidclassications,hotelsthatscoreshighincriteriarelatedtoenvironment
conservation can also be rated as Green Hotel. The criteria is adopted from the ASEAN Green Hotel
Standards.
ASEAN Green Hotel Award
At the ASEAN level, ASEAN Green Hotel Award was introduced in the year 2008. It is a recognition
giventohotelswhichfulllsthestandardsagreeduponbytheASEANNationalTourismOrganizations.
Each ASEAN Member States are to nominate hotels that meets the standards to be conferred the
ASEANGreenHotelAward.Awardedhotelsareencouragedtocontinuouslypracticeandfulllthe
required criteria in order to retain the award.
i
8/3/2019 Guideline for Green Hotel
5/66
Criteria Requirement Max. Point
1 The use of local and environmentally friendly products for hotel operations e.g. Handicraft 10
2.1 Green / Environment Awareness Message Posters / pamphlets on environmental awareness to be displayed.
Smoking area(s) to be made available.
10
2.3 Recyclable material placemat (of suitable quality of material) where possible. 10
2.6 Hoteliers are encouraged to implement Gray Water Policy
-Recycling waste water from the kitchen, bathrooms sinks and showers / tubs, laundry sinks and tubs, and washing machines(clothes and dish) where only non-polluting, biodegradable soaps are used. Using it to water gardens and landscaping
10
2.7 Creation of activities in promoting culture, traditional performance and local ways of life are to be encouraged
Local artists are to be given priority to perform in the hotel
Encourage the practice of noise control program
10
2.8
Should be clean & in good running order, have washing facilities with water saving technique
The use of press (water-saving) water hose
Sufcientsupplyoftoiletpaper(madefromrecycledmaterial),cleantowelsandhotairdrier.
Public toilets should be labeled according to gender
Advisable to use bio-degradable Liquid dispenser shampoo
Sanitary paper towel disposal facility.
10
2.9 Use of separate waste bins (brown / blue / orange) for recycling purposes (Glass / paper / plastic / aluminum) 10
2.10 Regular monitoring and maintenance to ensure the air quality 10
2.12 Encourage to have Smart Elevators / Lift (Energy-saving) 10
3.2 Beds with clean linen, blankets, clean pillows and mattresses; (to be changed upon request for the same guest(s))
Encourage to provide a special waste with different colors and different labels for recycling purposes, and separate waste binswith labels for recycling purposes
Fridge (Local brand product / food and beverages) to be made available;
10
Green Hotel Grading Scheme for Hotel and Apartment Hotel
ii
8/3/2019 Guideline for Green Hotel
6/66
Criteria Requirement Max. Point
3.3 Use energy - saving equipments or appliances 10
3.6 Regular monitoring and maintenance of air conditioning system to ensure the quality of air 10
3.12 Writing materials to be provided (use of recycled materials) 10
3.16 Used of water saving technique e.g. sensor water hose / press water hose 10
3.17 Encourage the practice of Sheet and Towel Reuse Programme 10
4.1 Local brand food and beverages to be provided. Local fruits / organic food products to be made available 10
4.2 Encourage transportation arrangements Shuttle Services using NGV 10
4.4 Discourage use of harsh or harmful-to-people chemicals or cleaning styles that includes not using perfumed or scentedlaundry supplies, carpet cleaners, cleaning supplies, or air fresheners.
10
5.1 Installation of meters / equipments to monitor and control energy consumption 10
5.3 Provision of clear signs for toxic substances
Regular inspection, cleaning and maintenance for storage in order to avoid leakage of toxic gas chemical substances.
Food storage should be labeled accordingly.
Green/ Environment Awareness Message - Posters / pamphlets on environmental awareness to be displayed
10
5.6 The use of separate waste bin for recycle purposes 10
5.7 Encourage to use Environmental Pest System (ECO Safe System) - botanically based 10
iii
8/3/2019 Guideline for Green Hotel
7/66
Criteria Requirement Max. Point
6.4 Frontlinestaff inhotels/ resorts shouldwearclean,comfortableandpracticaluniformsthatreectdesignsofthe local/Malaysian culture and tradition and requirements of the hotel line with international standards.
10
6.8 Staff Training All staff must be sent for continuous hospitality and environmentally awareness management training withcertication.
10
7. Provision of training on Environmental Awareness
Educate both guests & staffs looking at their website about the green actions they take and why those actions are important,as well as encouraging others to take their own green actions.
Encourage to organise monthly campaign on environmental awareness program (waste reduction, reuse, recycling, wasteseparation and compositing program)
Donating to charity (sheets, towels, table linens, furniture, carpeting, window coverings, appliances and bedspreads that areno longer useable or useful to the property. (Corporate social responsibility)
10
No. of questions: 10 Max point: 30
90% and above: Green Hotel
Calculation:
250
x 100
iv
8/3/2019 Guideline for Green Hotel
8/66
Criteria Requirement Max. Point
A1 Use of separate waste bins with labels for recycling at exit centre area. 3
A2 Use bio-degradable liquid soap / shampoo dispenser 3A3 Green / Environment Awareness Message 3
A5 Use of separate waste bins (brown/blue/orange) for recycling purposes (Glass / paper / plastic / aluminum) 3
A6 Use of ECO safe or botanically based pesticides 3
B2 Installation of meters / equipment to monitor and control energy consumption. 3
C2 Use of biodegradable liquid soap dispenser at toilet. 3
D3 Provision of the elements of Malaysian Batik and local (Malaysian) decoration 3
D4 Introducing sheets and towel re-use program to reduce usage of water detergent and energy consumption (To be changedupon guests request for the same guest).
3
E5 StaffTrainingAllstaffmustbesentforcontinuoushospitalityandenvironmentalawarenesstrainingwithcertication. 3
No. of questions: 10 Max point: 30
90% and above: Green Hotel
Calculation:
30
x 100
Green Hotel Grading Scheme for Orchid Rating
iv
8/3/2019 Guideline for Green Hotel
9/66
MINIMUM REQUIREMENT FOR
STAR RATING OF HOTEL
(Kelayakan Minimum Untuk Taraf Bintang Hotel)
8/3/2019 Guideline for Green Hotel
10/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
Star Marks
5 9 -10
4 7 - 8
3 5 6
2 3 4
1 1 2
2
8/3/2019 Guideline for Green Hotel
11/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIANO. OF
QUESTIONSMAX. POINTS WEIGHTAGE %
CALCULATINGFORMULA
1.
2.
3.
4.
5.
6.
Qualitative and Aesthetic Requirement
Common Areas
Bedroom Requirement
Services
Safety Standard and Hygiene
Staff
2
15
18
13
8
12
20
150
180
130
80
120
10%
20%
20%
25%
10%
15%
(____ x 10) =
20
(____ x 20) =
150
(____ x 20) =
180
(____ x 25) =130
(____ x 10) =
80
(____ x 15) =
120
TOTAL :
100
3
8/3/2019 Guideline for Green Hotel
12/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
1. QUALITATIVE AND AESTHETIC REQUIREMENTS(The function and aesthetic are based onall equipment i.e. furniture, soft furnishing,decoration and bathroom, sanitary ware andftting)
NOTE: Safe refers to all the legal requirementsforsafetye.g.CerticateofFitness.
Function: Use of space, seating, capability,trafcow,operationalneeds.
Colour:Reectionanduseoflights,colour scheme and combination
Aesthetic: Style character emphasis(design feature)
Ambience: To create an aestheticallypleasing environment andcondition which encouragea suitable atmospherecomplementary to style of service
Safe, functional.Standard qualityand well maintained
Safe, functional,good quality andwell maintained
Safe functional,
very good
quality and wellmaintained and of
good taste
Local and
appropriate
decoration in
common areas
Safe, functional,
excellent quality
and taste and wellmaintained
Local appropriate
decoration in
common areas
Local decoration in
bedrooms
Safe, functional,
highest quality
and taste and wellmaintained
Local appropriate
decoration in
common areas
Local decoration
in bedrooms
The use of local and environmentally friendly products for hotel operations e.g. Handicraft
*Green Hotel: Hotels using energy and other resources in environmentally responsible ways
4
8/3/2019 Guideline for Green Hotel
13/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
2. COMMON AREAS
2.1 RECEPTION AREA(hall, lounge, lobby, main entrance,facilities for the disabled (OKU))
1.Reception arewith sitting facilitiesfor at least 2persons
2. Facilities for thedisabled
1.Reception arewith sittingfacilities for atleast 2 persons
2. Facilities for thedisabled
1. Well appointed
reception
hall/ lounge,commensurate
to the size of
hotel.
2. Suitable main
entrance with
special
provisions for the
disabled.
1. Well appointed
& well
decoratedspacious
lobby/ lounge,
commensurate
to the size of
hotel with sitting
facilities.
2. Suitable main
entrance with
special provision
for the disabled.
1. Well appointed
& well
decoratedspacious lobby/
lounge reading
and writing area,
commensurate
to the size of
hotel.
2. Having a
suitable main
entrance with
special
provisions for the
disabled.
Green/ Environment Awareness Message - Posters/ pamphlets on environmental awareness to bedisplayed
Smoking area(s) to be made available
2.2 BAR Not compulsory Not compulsory Wherever permissible by law,there should be abar.
Whereverpermissible by law,there should be aseparate bar withan atmosphere ofcomfort.
Whereverpermissible bylaw, there shouldbe an elegantseparate bar withan atmosphere ofcomfort and luxury
5
8/3/2019 Guideline for Green Hotel
14/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
2.3 FINE DINING ROOM / RESTAURANT /BREAKFAST ROOM
Not compulsory Not compulsory Clean, well
equipped and well
maintained dining
room/ restaurant,
size in proportionto hotel capacity
serving breakfast,
lunch and dinner.
1. Clean, wellequipped andwell maintaineddining room/restaurant;
2. Breakfast, lunch& dinner servedwith varied choiceof beverages;
3. High standard oflocal decoration,furniture andservice;
4. Good quality ofF&B Linen
- napkin- table cloth *- table skirting- green felt (if
there are recycledmaterials, evaluatorwill consider givingbetter marks
5. F&B Items- glass ware
-cutlery/atware- table seating
- China ware
1. Dining room/
restaurant with
capacity to serve all
hotel guests as and
when required;
2. Specialty restaurant
& private dining
rooms available;
3. Excellent standard
with regards to
cuisine (quality and
variety) choice of
wines & other
beverages, decor,
furniture & service;
4. F&B Linen
- napkin
- table cloth *
- table skirting
- green felt;
(if there are
recycled materials,
evaluator will
consider giving
better marks)
5. F&B Items- glass ware
-cutlery/atware
- table seating
- China ware
*Recyclable material placemat (of suitable quality of material) where possible
6
8/3/2019 Guideline for Green Hotel
15/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
2.4 BANQUET / CONFERENCE HALL Not compulsory Not compulsory Meeting rooms
facility available
for at least 20
people. Prayer
room available
Banquet/
conference hall
with adequate
conference
facilities andservices. Prayer
room available.
Banquet/
conference hall
with complete
conference
facilities ofinternational
standards. Prayer
room available.
2.5 RESTAURANTS All Categories: - Restaurants serving halal and non-halal food separate kitchen, storage facilities,washing facilities, utensils and equipments.
- Subject to JAKIMs requirement / Department of Health or Hygiene
2.6 OUTDOOR AREA / INDOOR AREA Not compulsory Not compulsory At least a wellappointedrelaxation area forhotel guests
A common outdoorarea or a spaciouscommon terraceto create anatmosphere of
comfort.
A commonoutdoor areasuch as garden, aroof garden or aspacious common
terrace to createan atmosphere ofcomfort.
*Hoteliers are encouraged to implement Gray Water Policy
- Recycling waste water from the kitchen, bathrooms sinks and showers/tubs, laundry sinks and tubs, andwashing machines (clothes and dish) where only non-polluting, biodegradable soaps are used.
- Use recycle water to water gardens and landscapes.
7
8/3/2019 Guideline for Green Hotel
16/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
2.7 ENTERTAINMENT / RECREATION /SPORTS
At least a Radio/ TV in common areas Music and TV
made available
and a corner for
indoor games
facilities.
1. Swimming pool foradult & children.
2. Swimming poolis attended by
qualiedlifeguard for pools(more than 4.5 ft)and poolattendant forshallow pool.
3. Recreation health clubgymnasium/sauna andfacilities (outdoorand indoor)
4. Creationof activities inpromoting cultureand traditionalperformance andlocal waysof life are to beencouraged
5. Local artists are tobe given priorityto perform in the
hotel
1. Swimming pool for
adult & children.
2. Swimming pool is
attended byqualiedlifeguard
for pools (more
than 4.5 ft) and
pool attendant for
shallow pool.
3. Recreation
health club
gymnasium / sauna
and facilities
(outdoor and
indoor).
4. Creation of
activities in
promoting culture
and traditional
performances and
local ways of life
are to be
encouraged
5. Local artists are to
be given priority to
perform in the hotel
Encourage the practice of noise control program
8
8/3/2019 Guideline for Green Hotel
17/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
2.8 SANITARY INSTALLATION FOR COMMONAREAS
1. Public toilets (separate for ladies & gentlemen) for guestsnear common areas.
2. Should be clean & in good running order, have washing
facilities with water saving technique
3. The use of press (water-saving) water hose
4.Sufcientsupplyoftoiletpaper(madefromrecycled
material), clean towels and hot air drier.
5. Public toilets should be labeled according to gender
1. Public toilets (separate for ladies &gentlemen) for guests near commonareas.
2. Should be clean & in good runningorder, have washing facilities withwater saving technique
3. The use of press (water-saving) waterhose
4.Sufcientsupplyoftoiletpaper(madefrom recycled material), clean towelsand automatic hot air drier.
5. Advisable to use bio-degradableLiquid dispenser shampoo
6. Sanitary paper towel disposal facility.
7. Public Toilets to be labeled.
2.8.1 Public toilets for the Disabled (OKU) All Categories: Public toilets for the disabled should be provided.
9
8/3/2019 Guideline for Green Hotel
18/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
2.9 DUSTBINS All Categories:1.Nodryliquidrefuseorlthofanysortshallbepermittedtobedepositedinanypartof
the hotel except in approved pattern dustbins provided for that purpose.2. Adequate number of bins with lids to be provided.
3. All bins to be lined with plastic bags before dumping refuse into them.4. All bins to be placed at suitable area so as to prevent contamination to foodstuff.5. Bins used for food waste to be covered and placed at suitable location.6. Use of separate waste bins ( Brown/ Blue/ Orange) with labels for recycling purpose
(Glass/ Paper/ Plastic/ Aluminium)
2.10 THERMAL CONDITIONS FORCOMMON AREAS
Fan(s) for theventilation inpublic rooms.
Fan(s) for theventilation inpublic rooms.
1.Air conditionguaranteeingthermal comfortin public roomsdependingon location andsituation.
1. Centralair conditionguaranteeingthermal comfortdependingon location andsituation.
1. Central airconditionguaranteeingthermal comfortdepending onlocation andsituation.
Regular monitoring and maintenance to ensure the air quality
2.11 P UBLIC TELEPHONE At least one telephone facility for guests use located at the commonareas /reception area and/or nearby.
At least twotelephonefacilities/equivalent forguests use locatedat the receptionat the lobby ornearby.
Sufcienttelephone
facilities /CardPhone / equivalentfor guests uselocated at thereception area and/or nearby.
Sufcienttelephone
facilities/ Card Phone/ equivalent for guestsuse located at thereception area and/ornearby.
10
8/3/2019 Guideline for Green Hotel
19/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
2.12 LIFTS Lifts are to beprovided for roomssituatedveoorsor60ft and above.
Lifts are to beprovided for roomssituatedveoorsor 60ft and above.
1. Lifts areprovidedwhere thereare more than
veoorsor60ft,includingground andbasement ifpublic facilitiesare located inthe latter.
2. Lift capacity inproportionto the roomcapacity.
1. Lifts are providedwhere thereare more than
veoorsor60ft,
including groundand basementif public facilitiesare located in thelatter.
2. Lift capacity inproportion to theroom capacity.
3. Separate servicelift.
1. Lifts are providedwhere thereare more than
veoorsor60ft,
including groundand basementif public facilitiesare located inthe latter.
2. Lift capacity inproportion to theroom capacity.
3. Separate lift forstaff, serviceand Luggage.
4. Encourageto have Smart Elevators/Lift(Energy- Saving)
2.13 CORRIDORS All Categories: Corridors or other spaces outside guest room should be covered with noise absorbingmaterialandmaterialusedshouldbeofre-proof/shouldhaveareretardant
treatment.
11
8/3/2019 Guideline for Green Hotel
20/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
2.14 CORRIDORS PRECAUTIONS All Categories: 1. Corridors heading to guest rooms should be illuminated 24 hours and should be wideenoughforemergencysituations.Materialsusedshouldbeofre-proof/shouldhaveareretardanttreatment.
2. Fire safety requirements to be adhered to.
3. Equipped with communication system/overriding paging system.3. BEDROOM REQUIREMENTS
3.1 MINIMUM SIZE OF BEDROOMS
Minimum standard requirement:
a. Size : 8sq mb. Height : 2.5m
(excluding bathroom and balcony)
Single Double
8 sq m 10 sq m2.5M 2.5M
Single Double
8 sq m 10 sq m2.5M 2.5M
Single Double
10 sq m 12 sq m2.5M 2.5M
Single Double
12 sq m 14 sq m2.5M 2.5M
Single Double
13 sq m 16 sq m2.5M 2.5M
12
8/3/2019 Guideline for Green Hotel
21/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
3.2 BEDROOM FURNITURE AND FITTINGS 1. Beds with clean linen, blankets, clean pillows and mattresses; (to be changed upon request forthe same guest(s)
2. Curtains;
3. Night table;
4. Writing table;
5. Cupboard/ ward robe with hangersand shelves (or drawers);
6. Mirrors;
7. Waste basket
8. Encourage to provide a specialWaste Bag with different colors or
different labels for recycling purposesand separate waste bins with labels forrecycling purposes
2. Curtains;
3. Night table;
4. Writing table;
5. One chair andone arm chairper room;
6. Cupboard/wardrobewith hangersand shelves (ordrawers);
7. Mirrors;
8. Waste Basket
9. Encourage toprovide aspecial WasteBag withdifferent colorsor differentlabels forrecycling
purposes.
2. Curtains;
3. One Night table;
4. One table;
5. One chair and one armchair perroom;
6. Cupboard/ wardrobe with hangersand shelves (or drawers);
7. Mirrors;
8. Waste Basket
9. Encourage to provide a special WasteBag with different colors or differentlabels for recycling purposes.
13
8/3/2019 Guideline for Green Hotel
22/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
10. Luggage rack;
11. Fridge (Localbrand products
/ food andbeverages)to be madeavailable
12. All bedroomsfurnishings tobe of goodquality, andtaste and wellmaintained.
10. Luggage rack;
11. Fridge (Local brand product/ food andbeverages) to be made available;
12. Extra bed upon request;
13. Hair dryer upon request;
14. All bedroom furnishings to be of excellentquality and taste perfectly maintained;
Encourage use of the elements of Malaysian batik and local decorations.
KIBLAT SIGN IN BEDROOMS All Categories: Kiblat Sign to be displayed clearly on the ceiling of every room
Ashtray- upon request in designated smoking room / area only
14
8/3/2019 Guideline for Green Hotel
23/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
3.3 ELECTRICAL EQUIPMENT At least oneelectric socket withindication of voltagein each room
1. Electric socketwith indicationof voltage ineach room.
2. Independentlight for ceiling(in room withoutprivatebathroom) &bedside readinglight for eachguest.
1. Electric socketwith indicationof voltage ineach room.
2. Independentlight for ceiling& bedsidereading light foreach guest
3. Reading lampbeside onearmchair andbeside table.
4. Electronic door
Key System tobe provided inevery room
1. Electric socketwith indicationof voltage ineach room.
2. Independentlight for ceiling& bedsidereading light foreach guest.
3. Reading lampbeside onearmchair andbeside table.
4. Electronic door
Key System to beprovided in everyroom
1. Electric socketwith indicationof voltage ineach room.
2. Independentlight for ceiling& bedsidereading light foreach guest.
3. Good lightingbeside anarmchair andbesides writingtable/dressingtable.
4. Electronic doorKey System to beprovided inevery room
Use energy- saving equipments or appliances
3.4 BEDROOM WINDOWS All Categories : To adhere to bui lding code set by the appropriate authority for equipment /appliance
3.5. BEDROOM DOORS All Categories : Should have :-
(i) Lockable doors with key and latch/double locked from inside as additional security;
(ii)Eachroommustbenumberedorotherwisemarkedforeasyidentication;
(iii) Must indicate the position of the room in relation to the hotel
(iv)Materialsusedshouldbereresistant(minimumhr).
15
8/3/2019 Guideline for Green Hotel
24/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
3.6 THERMAL CONDITIONS INBEDROOMS, VENTILATION
Fan(s) forventilation in allrooms
Fan(s) forventilation in allrooms
1. Air conditionsystem inall bedroomsguaranteeingthermal comfort,depending onlocation &situation
1. Air conditioningguaranteeingthermal comfortin all bedrooms& designed sothat the guestscan regulate theroomtemperature ineach room.
1. Air conditioningguaranteeingthermal comfortin all bedrooms &designed sothat the guestscan regulate theroom temperaturein each room.
Regular monitoring and maintenance of air conditioning system to ensure the quality of air
3.7 VENTILATION IN ROOMSAll Categories: Each room shall be capable of being naturally ventilated by means which can be
controlled by the room occupants.
3.8 BEDROOMS COMMUNICATIONSYSTEM
Communicationsystem to be
provided in everyroom.
Communicationsystem to be
provided in everyroom.
Communicationsystem to be
provided in everyroom.
Telephone with IDDfacilities is made
available in all rooms
Telephone with IDDfacilities is made
available in all rooms.
16
8/3/2019 Guideline for Green Hotel
25/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTELNO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
3.9 AUDIO - VISUAL INSTALLATIONS IN AllCATEGORIES :BEDROOMS
Radio, TV and central music system ineach bedroom which can be controlledby the guest.
Radio, TV andcentral musicsystem in eachbedroomwhich can becontrolled bythe guest.
1. Radio in eachbedroom whichcan becontrolled by theguest.
2. Satellite TV withmin. of 4channels:-i) children
programme;i) Sports
programme;iii) min. 2 news
programmeiv) movie channel
3. InternetBroadband
Services(alloorsto be provided)
1. Radio in eachbedroom which
can becontrolled bythe guest
2. Satellite TV withmin. of 6channels:-i) children
programme;ii) Sports
programme;iii) min. 2 news
programmeiv) movie
channel
3. Internet
BroadbandServices (all
oorstobeprovided)
3.10 DRINKING WATER IN BEDROOMS Waterdispenserprovidedoneachoor Drinking water and glasses provided in each bedroom.
3.11 INFORMATION MATERIALS IN BEDROOMSAll Categories : 1. Room tariffs, and other services provided by hotel shall be prominently displayed in
each room;2.Informationonreexitguidelines,emergency,houserulesforguests,mealhoursand
charges are to be displayed where applicable
3.12 S TATIONERY IN BEDROOMS Not compulsory Not compulsory 1. Writing materials to be provided (use o f recycledmaterials)
3.13. SOUND - PROOFING FOR BEDROOMS All Categories : To adhere to the local authority standard
3.14 SUITE Not compulsory Not compulsory Not compulsory Adequate number of rooms that canbe connected andthus convertedinto a suite (withbedroom, sittingroom, privatedining room, etc).
Adequate numberof rooms that canbe connected andthus convertedinto a suite (withbedroom, sittingroom, private diningroom, etc).
17
8/3/2019 Guideline for Green Hotel
26/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
3.15 SANITARY INSTALLATION FORBEDROOMS
1. All rooms to have running water(24 hrs) with washbasin;
2. At least one common bathroomand toilet for every six rooms withoutprivate bathroom / hotel;
3. Two toilets (one for ladies and onefor gentlemen) to be provided on
everyoor;
4. The bathroom / toilet for lades &gentlemen clearly labeled.
1. All rooms withcompleteprivatebathrooms(washbasin,shower andbath and toilet);
2. Bathtub withshowerhead/ shower andrunning hot andcold water.Rooms shouldhave a dry andwet bathroomarea.
1. All roomswith completeprivatebathrooms(washbasin,shower and bathand toilet);
2. Bathtub withshowerhead/shower andrunning hot andcold water. Allrooms shouldhave a dry andwet bathroomarea;
3.Bathroomttingto
be of good quality
1. All roomswith completeprivate bathrooms(washbasin, showerand bath andtoilet);
2. Bathtub withshowerhead /shower and runninghot and cold water.All rooms shouldhave a dry and wetbathroom area;
3.Bathroomttingtobe of highestquality.
3.16 WATER HOSE All Categor ies: Water hose/bidet or other al ternatives (ladle) to be provided for ablutions.Used of water saving technique e.g. sensor water hose / press water hose
3.17 BED LINENS, TOWELS 1. Bed linen and towels should be changed for each new guest;
(Encourage the practice of Sheet and Towel Reuse Programme)
3.18 ROOM FOR THE DISABLED (OKU) All Categories: At least one room with facilities for the disabled (e.g. Lower bed, shelf, table, ramps, etc) tobe provided In accordance to OKU Act 2007
18
8/3/2019 Guideline for Green Hotel
27/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
4. SERVICES4.1 FOOD AND BEVERAGE SERVICE
1. Where thereare no restaurantsavailable abreakfast room isto be provided;
2. Room service isnot mandatory
1. Where thereare norestaurantsavailable abreakfast room
is to beprovided;
2. Room service isnot mandatory
1. Wherethere arenorestaurantsavailable
a breakfastroom is to beprovided;
2. LocalBrand Food& Beveragesservice isprovided;
3. Roomservice to beprovided.
1. Breakfast servedin rooms andin dining room/restaurant;
2. Local BrandFood &beveragesservice to beprovided;
3. Restaurants/coffeehouse offeringfood of local &internationalfare to be madeavailable;
4. Room service tobe provided
1. Breakfast servedin rooms andin dining room/restaurant;
2. Local BrandFood &beveragesservice to beprovided;
3. 24-hours roomservice must beprovided;
4. At least oneoutlet to operateminimum of 18
hours;
5. Restaurants/coffee houseoffering food oflocal &internationalfare to be madeavailable;
6. Quality crockery,cutlery andglassware to beused.
Local fruits / organic food products to be made available
19
8/3/2019 Guideline for Green Hotel
28/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
4.2 FRONT DESK SERVICES Front desk service
available.
Front desk service
available.
1. Reception area
with 24 hrs. front
desk service;
2. Paging, valet &luggage service
available ;
3. Messages
delivered to
hotel guests;
4. Encourage
Transportation
arrangements
Shuttle
Services using
NGV
1. Reception area
with 24 hrs. front
desk service;
2. Paging, valet &luggage service
available ;
3. Messages
delivered to hotel
guests;
4. Encourage
Transportation
arrangements
Shuttle Services
using NGV
5.Frontofcestaff
tobeprocientin
at least the
English language.
1. Reception area
with 24 hrs. front
desk service;
2. Paging, valet &luggage service
available ;
3. Messages delivered
to hotel guests;
4. Encourage
Transportation
arrangements
Shuttle Services
using NGV
5.Frontofcestaff
tobeprocient
in at least English
as an International
language;
6. Limousine service is
made available;
7. Hotels international
procedures might
specify that the
bellboyaccompanies
the guest to his /
her room.
20
8/3/2019 Guideline for Green Hotel
29/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
4.2.1 Safety Deposit Box Not compulsory Provided atreception/ frontofce
1. Provided atreception /
Frontofce.2. Guests have
privateaccess toboxes, like ina bank.
1. Individual safetydeposit systemProvided at thereception/ front
ofce
2. Should provideIndividual safetydeposit box/system in room
1. Individual safetydeposit systemProvided at thereception/ front
ofce
2. Should provideIndividual safetydeposit box/system in rooms
4.2.2 Left-Luggage Facilities Not compulsory Not compulsory Left-luggagefacilitiesprovided.
Left-luggagefacilities indesignated room.
Left-luggagefacilities indesignatedroom with properluggage serviceprovided.
4.2.3 Foreign Exchange Not compulsory Not compulsory Money
exchangeserviceprovided.
Money exchange
service provided.Exchange of atleast 5 majorforeign currencies.
Money exchange
service provided.Exchange of allmajor foreigncurrencies.
4.2.4 Business Centre Not compulsory Not compulsory Secretarialservicesprovided in acommonofce.
Secretarial servicesprovided in acommonofce.
Secretarial servicesprovided in aprivateofce.
4.2.5 Internet Access Services Not compulsory
21
8/3/2019 Guideline for Green Hotel
30/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
4.2.6 Credit Card Facilities Not compulsory Not compulsory Credit card
facilities available
acceptance of
at least 5 major
internationalCredit/Charge
Cards.
Credit Card facilities
available:
i) Acceptance of
major internationalCredit/Charge
Cards.
ii) Guaranteed
Reservation.
iii) Express Check-
Out and Express
Check-In for VIP
guest.
Credit Card facilities
available:
i) Acceptance of all
major internationalCredit/Charge
Cards.
ii) Guaranteed
Reservation.
iii) Express Check-Out
and Express Check-
In for VIP guest.
4.2.7 Tourism Service A rack for
brochures
provided.
A rack for
brochures and
contact with
tour operatorsprovided.
Information service
concerning
transport, hotel,
excursions &entertainment
available.
Information service
concerning
transport, hotel,
excursions &entertainment plus
tourism service
(travel tours, hotel
booking etc)
provided and has
concierge service.
Information service
concerning transport,
hotel, excursions &
entertainment plustourism service (travel
tours, hotel booking
etc) provided and has
concierge service.
4.3 SHOPPING ARCADE Not compulsory Not compulsory Convenience
shop.
Convenience shop. 1. Convenience Shop.
2. A hairdressing &
beauty salon are
available within the
hotel premises.
22
8/3/2019 Guideline for Green Hotel
31/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
4.4 LAUNDRY & VALET SERVICE Not Compulsory Laundry ServiceProvided
Laundry ServiceProvided
1. Laundry sameday serviceprovided;
2. Valet service
available.
1. Laundry sameday serviceprovided;
2. Valet service
available
Discourage use of harsh or harmful-to-people chemicals or cleaning styles - that includes not usingperfumed or scented laundry supplies, carpet cleaners, cleaning supplies, or air fresheners)
4.5 MEDICAL SERVICE All Categories : Medical Practitioner available on call.
4.6 FIRST AID FACILITIES AllCategories:Provisionofrstaidboxatfrontofceandkitchencontainingmedicine,ointment,bandages etc. (to be replenished , to observe the expiry date of the content andshould be checked from time to time)
23
8/3/2019 Guideline for Green Hotel
32/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
5 SAFETY STANDARDS AND HYGIENE
5.1 FIRE, ELECTRICITY AND OTHER
SAFETY FACILITIES, SECURITY
1. Fire Fighting facilities and guidelines must be established & clearly indicated:
Mimicdiagramoftheescaperoutetobedisplayedatthelobbyandtherooms.
Exitsignlightingatstairwaysandotherareas.
Emergencylightingatcorridors,lobbyandstairwaysControlroomatmainentrance
LiquidPetroleumGas(LPG)pipingandtting.
2.Adequatere-ghtingequipment(anyofthese)
Sprinkler/detector
Wetriser/dryriserwithhoseandnozzle
Hosereelwithnozzle
Breakglass
KitchenhoodprotectionCarbondioxidesystem/Wetchemicaletc.
3.Inaccordancewithlocalreghtingandrepreventionlaws-UniformBuildingByLaws1984.
4. All electrical facilities must be installed and maintained according to local electrical safety laws.
5. Installation of meters/equipment to monitor and control energy consumption.
6. Adequate security must be provided on a 24-hour basis.
7. Provision of safety monitoring device at critical areas (common areas including parking area) e. g CCTV
5.2 EMERGENCY POWER SUPPLY Rooms have
battery
lamps(torch Light)
in the event of
power failure
Rooms have
battery
lamps(torch Light)
in the event of
power failure
Standby generator
available to
provide basic
light and power in
emergency cases.
Standby generator
sufcientto
generate power to
operate corridor and
public room lights
and emergency lift.
Standby generator
sufcienttogenerate
power to operate
corridor and public
room lights and
emergency lift.
24
8/3/2019 Guideline for Green Hotel
33/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
5.3 KITCHEN All Categories :
1. Food prepared within hotel must comply with the hygiene requirements of the Health Authorities;2. Kitchen pantry and cold storage to be in accordance with the requirements of the health authorities;3. Separate cooking, washing, storage area and utensils for halal and non halal food.
4. Provision of clear signs for toxic substances5. Regular inspection, cleaning and maintenance for storage in order to avoid leakage of toxic gas
chemical substances.6. Food storage should be labeled accordingly.7. Green/ Environment Awareness Message - Posters/ pamphlets on environmental awareness to be
displayed
5.4 SEPARATE COMPARTMENT All Categories : Where food stuff is stored, correct temperature should be maintained & there shouldbe separate compartments for the storage at all category storage compartments(halal and non halal)
5.5 FOOD PROTECTION 1. Proper rat-proof store room;
2. Rackforfoodstuffstobeplacedabovetheoorlevelandtobelabeledaccordingly;
3. Cooked & raw food should be covered from dust and vermin at all times;
4. The premise should be free from insects and vermin at all times.
5.6 REFUSE All Categories: All refuse and garbage must be dispose off daily from the room premises. The refusearea and containers shall be kept in sanitary condition. The use of separate waste binfor recycle purposes
5.7 INSECT AND VERMIN PROTECTION All Categories: Good and effective protection against insect and vermin in all areas of hotel.(Encourage to use Environmental Pest System (ECO Safe System) - botanicallybased)
25
8/3/2019 Guideline for Green Hotel
34/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
6 STAFF
6.1 NUMBER OF STAFF
6.2 EMPLOYMENT
All Categories: Adequate number of staffs in accordance with expected service in each category.
Only Malaysian citizens are allowed to work as frontliners. Foreign workers are allowed to
work at the back of the house only
6.3 QUALIFICATION OF THE STAFF
6.3.1GeneralQualication
All Categories : Hotel employees who work for business service and technical departments should be
Professionallyqualied,asrequiredbyhoteland/orgovernmentpolicyregulation.
6.3.2 Language Bilingual
receptionist
(Bahasa Melayu/
English )
Bilingual
receptionist
(Bahasa Melayu/
English )
Main staff
(management,
reception staff,
head waiters
housekeepers)
should be at
leastprocient
in English and a
language thatcorresponds to
the predominant
foreign clientele
Main staff
(management,
reception staff,
head waiters
housekeepers)
shouldbeprocient
in English and in
a language that
corresponds to thepredominant foreign
clientele
Main staff
(management,
reception staff, head
waiters housekeepers)
shouldbeprocient
in English and in
a language that
corresponds to the
predominant foreignclientele
6.3.3 Mode of Greeting Staff should greet guests using any form of greetings (According to local/national cultures Malaysian way
of greetings)
6.4 STAFF UNIFORM Not Compulsory Not Compulsory Frontline staff in hotels / resorts should wear clean, comfortableandpracticaluniformsthatreectdesignsofthelocal/Malaysian
culture and tradition and requirements of the hotel l ine with
international standards.
6.5 MEDICAL EXAMINATION All Categories: Staff to be medically examined periodically as required by the health authority.
6.6 STAFF FACILITIES
6.6.1 Sanitary Installations
All Categories : Separate, adequate and hygienic sanitary installation for staff (Toilet, wash-basin, shower,
bathrooms etc)
6.6.2 Rest Area & Changing Rooms
Separate rest room and changing room for male /female;
6.6.3 Staff Canteen Not Compulsory Not Compulsory Staff Pantry is to be
provided
Staff canteen is
provided
Staff canteen is
provided
26
8/3/2019 Guideline for Green Hotel
35/66
MINIMUM REQUIREMENTS FOR STAR RATING OF HOTELMINIMUM REQUIREMENTS FOR STAR RATING OF HOTEL
NO. CRITERIA ONE-STAR TWO-STAR THREE-STAR FOUR-STAR FIVE-STAR
6.7 SURAU(Prayer Room and The Indication of Kiblat)
All Categories: Every hotel is expected to provide a facility to pray/common prayer room (separateforladiesandgentleman)andineachroomthedirectionofKiblatshouldbeclearlyindicated.
6.8 STAFF TRAINING (HRDF) All Categories: Staff Training All staff must be sent for continuous hospitality and environmentally
awarenessmanagementtrainingwithcertication.7 MANAGEMENT 1. Provision of training on Environmental Awareness
2. Educate both guests & staffs looking at their website about the green actions they take and whythose actions are important, as well as encouraging others to take their own green actions.
3. Encourage to organise monthly campaign on environmental awareness program (waste reduction,reuse, recycling, waste separation and compositing program)
4. Donating to charity (sheets, towels, table linens, furniture, carpeting, window coverings, appliancesand bedspreads that are no longer useable or useful to the property.(Corporate social responsibility)
8 MINIMUM ROOM RATES Not Applicable Min. USD80.00 Nett(at prevailing rate
of exchange)
27
8/3/2019 Guideline for Green Hotel
36/66
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL
MINIMUM REQUIREMENT FOR
STAR RATING OF APARTMENT HOTEL
(Kriteria Minimum Pengelasan Hotel Apartment)
APARTMENT HOTEL
8/3/2019 Guideline for Green Hotel
37/66
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL
Star Marks
5 9 -10
4 7 - 83 5 6
29
8/3/2019 Guideline for Green Hotel
38/66
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL
NO. CRITERIANO. OF
QUESTIONMAX. POINTS WEIGHTAGE %
CALCULATINGFORMULA
1.
2.
3.
4.
5.
6.
Apartment Unit
Services
Common Areas
Qualitative and Aesthetic Requirement
Safety Standard and Hygiene
Staff
19
12
15
2
8
11
190
120
150
20
80
110
30%
30%
10%
5%
10%
15%
(____ x 30) =
190
(____ x 30) =
120
(____ x 10) =
150
(____ x 5) =
20
(____ x 10) =
80
(____ x 15) =
110
TOTAL :
100
MARKING SHEET : APARTMENT HOTEL
30
8/3/2019 Guideline for Green Hotel
39/66
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTELNO. CRITERIA THREE STAR FOUR STAR FIVE STAR
1. APARTMENT REQUIREMENTS
1.1 MINIMUM SIZE OF APARTMENT
UNIT
Minimum standard requirements
Studio
Onebedroom
Twobedrooms
Threebedrooms
-
Studio 40 sqm
One room 50 sqm
Two 70 sqm
Three 100 sqm
Studio 45 sqm
One room 60 sqm
Two 80 sqm
Three 110 sqm
Studio 50 sqm
One room 70 sqm
Two 90 sqm
Three 120 sqm
1.2 APARTMENT FURNITURE AND
FITTINGS ( must be all units )
1. Bed with clean linen,
blankets, bedspread,
clean pillows and
mattresses.
2. Curtains3. Night table
4. Table
5. One chair and one
armchair per room
6. Cupboard/wardrobe with
hangers and shelves
7. Writing/dressing table with
mirror
8. Ashtray
9. Waste-basket
10. Luggage-rack
11. Fridge12. All bedroom furnishings to
be of good quality, and
taste and well maintained
1. Bed with clean linen, blankets,
bedspread, clean pillows
and mattresses
2. Curtains
3. Night table
4. Table5. One chair and one arm
chair per room
6. Cupboard/wardrobe with
hangers and shelves
7. Writing/dressing table with
mirror
8. Ashtray (not provided for
non-smoking room)
9. Waste-basket
10. Luggage-rack
11. Fridge
12. Extra bed upon request
13. Hair dryer upon request14. All bedroom furnishings to be
of excellent quality, and taste
and well maintained
15. Elements of Batik
1. Bed with clean linen,
blankets, bedspread,
clean pillows and
mattresses
2. Curtains
3. Night table
4. Table
5. One chair and onearmchair per room
6. Cupboard/wardrobe
with hangers and shelves
7. Writing/dressing table
with mirror
8. Ashtray (not provided for
non-smoking room)
9. Waste-basket
10. Luggage-rack
11. Fridge
12. Iron
13. Iron board14. Extra bed upon request
15. Hair dryer upon request
16. All bedroom furnishings to
be of excellent quality,
and taste and well
maintained
17. Elements of Batik
31
8/3/2019 Guideline for Green Hotel
40/66
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTELNO. CRITERIA THREE STAR FOUR STAR FIVE STAR
1.2 (a) BUILT IN KITCHEN /
COOKING FACILITIES
- 1. Hot Plates
2. Refrigerator/Freezer
3. Exhaust Hoods
4. Toaster, glassware
5. Chinaware Crockery/
steel cutlery6. All cooking facilities to
be of good quality, and
taste and well maintained.
7. Rice Cooker
1. Hot Plates
2. Refrigerator/Freezer
3. Exhaust Hoods
4. Toaster, glassware
5. Chinaware Crockery/ steel
cutlery6. Dishwasher
7. All cooking facilities to be of
very good quality, and taste
and well maintained.
8. Rice cooker
9. Microwave
1. Hot Plates
2. Refrigerator/Freezer
3. Exhaust Hoods
4. Toaster, glassware
5. Chinaware Crockery/steel
cutlery6. Dishwasher
7. All cooking facilities to be
of excellent quality, and
taste and well maintained.
8. Rice cooker
9. Microwave
1.3 ELECTRICAL EQUIPMENT 1. Electric socket with
indication of voltage in
each room
2. Independent light for ceiling
(in room without private
bathroom) & besides
reading light for each guest
3. Reading lamp beside one
armchair and beside table
1. Electric socket with indication
of voltage in each room
2. Independent light for ceiling
(in room without private bath
room) & besides reading light
for each guest
3. Reading lamp beside one
armchair and beside table
1. Electric socket withindication of voltage ineach room
2. Independent light for
ceiling (in room withoutprivate bathroom) &besides reading light foreach guest
3. Good lighting beside anarmchair and besidewriting table/dressingtable
1.4 BEDROOM WINDOWS All categories: To adhere to building code set by the a appropriate authority
1.5 MAIN ENTRANCE All categories: Should have(i) Lockable doors with key and latch/double locked from inside as additional security,
(ii)Eachroommustbenumberedorotherwisemarkedforeasyidentication(iii) Must indicate the position of the room in relation to the hotel
(iv)Materialsuseshouldbereresistant(minimumhr)(v) 5 Star must use Card Access for the room door
32
8/3/2019 Guideline for Green Hotel
41/66
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTELNO. CRITERIA THREE STAR FOUR STAR FIVE STAR
1.6 THERMAL CONDITIONS AND
VENTILATION IN APARTMENT
UNIT
Air condition In all bedrooms
guaranteeing thermal
comfort, depending on
location & situation
Air conditioning guaranteeing
thermal comfort in all bedrooms
& designed so that the guests
can regulate the room
temperature in each room
Air conditioning
guaranteeing thermal
comfort in all bedrooms &
designed so that the guests
can regulate the room
temperature in each room
1.7 VENTILATION IN ROOMSAll categories: Each room shall be capable of being naturally ventilated by means which can be controlled by the
room occupants.
1.8 APARTMENT COMMUNICATION
SYSTEM
Communication system to be
provided in every unit.
Telephone with IDD facilities is
made available in all units.
Telephone with IDD facilities is
made available in all units.
1.9 AUDIO - VISUAL INSTALLATIONS
IN BEDROOMS
1. Radio and 21 inch TV inapartment unit each which
can be controlled by the
guest.
2. DVD / VCD players and
satellite TV broadband
services (min. 4 channels)
1. Radio and 25 inch TV in
apartment unit which can be
controlled by the guest.
1. DVD/VCD players and satelliteTV broadband services (min.
of 4 channels:-
i) children programme
ii) Sports channel
iii)min. 2 news programme
(NHK / CNBC / BBC /
Al-Jazeera or others)
iv) 1 min. In House movie
2. Internet Broadband Services
1. Radio and 29 inch TV in
apartment unit which can
be controlled by the
guest. An in-house video
programme is made
available.
2. DVD/VCD players and
satellite TV (min. of 6
channels:-
i) children programme
ii) Sports
iii) min. 2 news
programme
(NHK / CNBC / BBC /
Al-Jazeera or others)
iv) 2 min. In-house
movies
3. Internet Broadband
Services
1.10 DRINKING WATER IN
BEDROOMS
All categories: Drinking water and glasses provided in each unit.
33
8/3/2019 Guideline for Green Hotel
42/66
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTELNO. CRITERIA THREE STAR FOUR STAR FIVE STAR
1.11 INFORMATION MATERIALS
IN BEDROOMS
All categories:
1. Apartment unit tariffs, and other services
provided by hotel shall be prominently
displayed in each room
2.Informationonreexitguidelines,houserules
for guests, meal hours and charges are to be
displayed where applicable.
All categories:
1. Apartment unit tariffs, and other services provided by hotel
shall be prominently displayed in each room
2.Informationonreexitguidelines,houserulesforguests,mealhours and charges are to be displayed where applicable
3. Tourism Related Material to be displayed.
1.12 STATIONERY IN BEDROOMS Writing materials to be
provided
Writing materials to be provided Writing materials to beprovided
1.13 SOUND - PROOFING FORBEDROOMS
All categories: To adhere to the local authority standard
1.14 SANITARY INSTALLATIONFOR BEDROOMS INAPARTMENT UNIT
1. All rooms with complete
private bathrooms,
(washbasin, shower and
bath and toilet)
2. Bathtub with showerhead
and running hot and cold
water. Rooms should have
a dry and wet bathroom
area.
1. All rooms with complete
private bathrooms(wash basin,
shower and bath and toilet)
2. Bath tub with showerhead with
running hot and cold water. All
rooms must have a dry and
wet bathroom area.
3.Bathroomttingtobeofgood
quality.
1. All rooms with complete
private bathrooms(wash
basin, shower and bath
and toilet)
2. Bath tub with showerhead
with running hot and cold
water. All rooms must
have a dry and wet
bathroom area.
3.Bathroomttingtobeof
high quality.
1.15 WATER HOSE All categories: Water hose/bidet or other alternatives (ladle) to be provided for ablutions
34
8/3/2019 Guideline for Green Hotel
43/66
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTELNO. CRITERIA THREE STAR FOUR STAR FIVE STAR
1.16 BED LINENS, TOWELS QUALITY
Based on minimum thread
counts and weight
(Number of Towels & Types of Towel)
1. Bed linen and towels
should be changed for
each new guest
2. To be changed twice a
week when occupied
3. Weight of towel 8 pounds
4. Thread counts 300
5. Types of towels:-
BathTowel
Mat
* Towel should be changed
daily
1. Bed linen and towels should
be changed for each new
guest
2. To be changed three times
a week on daily basis whenoccupied
3. Weight of Towel-10 pounds
4. Thread counts 400
5. Types of towels:-
BathTowel
Mat
HandTowel
* Towel should be changed daily
1. Bed linen and towels
should be changed for
each new guest
2. To be changed four times
a week when occupied
3. Weight of Towel-12
pounds
4. Thread counts 500
5. Types of towels:-
BathTowel
Mat
HandTowel
FaceTowel
*Towel should be changed
daily
1.17 ROOM FOR THE
DISABLED (OKU)
All categories: At least one room with facilities for the disabled (eg. Lower bed, shelf, table, ramps, etc) to be
provided
35
8/3/2019 Guideline for Green Hotel
44/66
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTELNO. CRITERIA THREE STAR FOUR STAR FIVE STAR
2. SERVICES
2.1 FOOD AND BEVERAGE
SERVICE
1. Breakfast served in rooms & in
dining room/restaurant
2. Food & beverages service
provided
3. Room service is provided
4. Restaurants / coffee house
offering food of local & inter
national fare are available
1. Breakfast served in rooms
& in dining room/
restaurant
2. Food & beverages service
provided
3. Limited Room service is
provided
4. Restaurants / coffee
house offering food of
local & international fare
are available
5. Specialty restaurants
Malaysian cuisine
available
6. Quality china crockery,
steel cutlery + glassware
are used
2.2 HOUSEKEEPING SERVICES
(Minimum Frequency)
3 times weekly On daily basis
2.3 FRONT DESK SERVICES
2.3.1 Safety Deposit Box
Provided at reception
counter. Guest have private
excess to boxes, like in a bank
1. Provided at reception counter
2. Boxes located in special room
3. Guests have private access to
boxes.
Individual safety deposit
system in unit
36
8/3/2019 Guideline for Green Hotel
45/66
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTELNO. CRITERIA THREE STAR FOUR STAR FIVE STAR
2.3.2 Left-Luggage Facilities
Left-luggage facilities provided Left-luggage facilities provided
At least one porter (Bell Boy)
service provided
Left-luggage facilities in
proper room
At least two luggage porter
(Bell Boy) service provided
2.3.3 Foreign ExchangeMoney exchange service
provided
Money exchange service
provided. Exchange of at least 5
major foreign currencies.
Money exchange serviceprovided. Exchange of
at least 5 major foreign
currencies.
2.3.4 Business CentreSecretarial services provided in
acommonofce
Secretarial services provided in a
commonofce
Dedicated private rooms to
be provided
2.3.5 Credit Card Facilities
Credit card facilities available
acceptance of at least 5
major International Credit/Charge Cards
Credit card facilities available:
i. Acceptance of major
International Credit / Charge
Cards
ii. Guaranteed Reservation
iii. Express Check-Out and
express Check-In for VIP guest
Credit card facilities
available:
i. Acceptance of major
International Credit /
Charge Cards
ii. Guaranteed Reservation
iii. Express Check-Out and
express Check-In for VIP
guest
2.3.6 Tourism Services
Information service concern-
ing transport, hotels, excursions
& entertainment available
Information service concerning
transport, hotels, excursions
& entertainment plus tourism
service (travel tours, hotel
booking etc) provided and has
concierge service
Information service
concerning transport, hotels,
excursions & entertainment
plus tourism service (travel
tours, hotel booking etc)
provided and has concierge
service
2.4 LAUNDRY & VALET SERVICE Laundry services provided Laundry same day service
provided
1. Laundry and dry clean
same day service
provided
2. Valet service
recommended.
37
8/3/2019 Guideline for Green Hotel
46/66
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTELNO. CRITERIA THREE STAR FOUR STAR FIVE STAR
2.5 MEDICAL SERVICE All Categories: Medical practit ioner available on call
2.6 FIRST AID FACILITIES Allcategories:Provisiononrstaidboxcontainingmedicine,ointment,bandagesetc.
3. COMMON AREAS
3.1 RECEPTION AREA(hall, lounge, lobby, main
entrance, facilities for the
disabled (OKU))
1. Well appointed Reception
hall/lounge commensurate
to the size of hotel.
2. Suitable main entrance
with special provisions for
the disabled.
1. Well appointed & well
decorated Spacious lobby/
lounge commensurate to thesize of hotel with sitting
facilities.
2. Suitable main entrance
with special provisions for the
disabled.
1. Well appointed &
well decorated spacious
lobby/lounge with sittingreading and writing area
commensurate to the size
of hotel.
2. Suitable entrance with
special provisions for the
disabled.
3. Gazetted smoking area is
made available.
3.2 BAR Wherever permissible by law,there should be a separate bar
with an atmosphere of comfort.
Wherever permissible bylaw, there should be an
elegant separate bar with an
atmosphere of comfort and
luxury.
38
8/3/2019 Guideline for Green Hotel
47/66
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTELNO. CRITERIA THREE STAR FOUR STAR FIVE STAR
3.3 DINING ROOM / RESTAURANT
/ BREAKFAST ROOM /
RESIDENTS LOUNGE
1. Clean, well equipped and
well maintained dining room/
restaurant/residents lounge
2. Breakfast, lunch and dinner
served with varied choice ofbeverages
3. High standard of decoration,
furniture and service
4. Good quality of F&B Linen
- napkin
- table cloth
- table skirting
- green felt
5. F&B items- glass ware
-steelcutlery/atware
- table seating
- China ware
1. Dining room/restaurant/
residents lounge with
capacity to serve all hotel
guests as and when
required
2. Specialty restaurant &
private dining rooms
3. Excellent standards with
regards to cuisine (quality
and variety) choice of
wines & other beverages,
dcor, furniture & service
4. Excellent quality of F&B
Linen
- napkin- table cloth
- table skirting
- green felt
5. F&B items
- glass ware
-steelcutlery/atware
- table seating
- China ware
6. Designated area for
smoking
3.4 RESTAURANT All Categories: Restaurants serving halal and / or non-halal food separate kitchens, storage facilit ies, washing
facilities, utensils and equipments
39
8/3/2019 Guideline for Green Hotel
48/66
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTELNO. CRITERIA THREE STAR FOUR STAR FIVE STAR
3.5 OUTDOOR AREA / INDOOR
AREA
A common area or a spacious
common terrace to create an
atmosphere of comfort.
A common area such as
garden, a roof garden or a
spacious common terrace
to create an atmosphere of
comfort
3.6 ENTERTAINMENT /RECREATION / SPORTS
Music and TV made availableand a corner for indoor
games facilities.
1. Swimming pool for adult &children.
2. Swimming pool is attended by
qualiedlifeguardforpools
more than 4.5 ft and for less,aqualiedpoolattendantis
sufcient.
3. Basic Indoor Games Facilities
1. Swimming pool for adult &children.
2. Swimming pool is
attendedbyqualiedlife
guard for pools more than
4.5 ft and for less, a
qualiedpoolattendantis
sufcient
3. Recreation health club
gymnasium / sauna and
facilities (outdoor andindoor)
4. Children Games Room
5. Basic indoor games
facilities
40
8/3/2019 Guideline for Green Hotel
49/66
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTELNO. CRITERIA THREE STAR FOUR STAR FIVE STAR
3.7 SANITARY INSTALLATION FOR
COMMON AREAS
Public toilets (separate for
ladies & gentlemen) for guests
near common areas. They
should be clean & in proper
running order, have washing
facilities with running waterandalwayshavesufcient
supply of toilet paper, clean
towels/hot air drier and
soap. Public toilets should be
labeled.
1. Public toilets (separate for
ladies & gentlemen) for
guests near common areas.
2. Should be clean & in good
running order, have washingfacilities with running water.
3.Sufcientsupplyoftoilet
paper, clean towels and
automatic hot air drier.
4. Soap dispenser.
5. Sanitary towel disposal facility.
6. Toilets to be labeled.
1. Public toilets (separate
for ladies & gentlemen)
for guests near common
areas.
2. Should be clean & ingood running order, have
washing facilities with
running water.
3.Sufcientsupplyoftoilet
paper, clean towels and
automatic hot air drier.
4. Soap dispenser.
5. Sanitary towel disposal
facility.
6. Toilets to be labeled
7. Bidet
3.7.1 Public Toilets for the
Disabled (OKU)
All Categories: Public toilets for disabled persons should be provided.
41
8/3/2019 Guideline for Green Hotel
50/66
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTELNO. CRITERIA THREE STAR FOUR STAR FIVE STAR
3.8 DUSTBINS All Categories:
1.Nodryorliquidrefuseorfthofanysortshallbepermittedtobedepositedinanypartofthehotelexcept
in approved pattern dustbins provided for that purpose.
2. Adequate number of bins with lids to be provided.
3. All bins to be lined with plastic bags before dumping refuse into them.4. All bins to be placed at suitable area so as to prevent contamination to foodstuff.
5. Bins used for food waste to be covered and placed at suitable location.
3.9 THERMAL CONDITIONS FOR
COMMON AREAS
Air condition guaranteeing
thermal comfort in public
rooms depending on location
and situation.
Central air condition
guaranteeing thermal comfort
depending on location and
situation.
Central air condition
guaranteeing thermal
comfort depending on
location and situation.
3.10 PUBLIC TELEPHONE At least two telephone booths
for guests use located at
the reception area and/or
nearby.
Sufcienttelephonebooths
for guests use located at the
reception area and/or nearby.
Sufcienttelephonebooths
for guests use located at
the reception area and/or
nearby
3.11 LIFTS 1. Lifts are provided where
therearemorethanve
oorsor60ft,including
ground and basement if
public facilities are
located in the latter.
2. Lift capacity in proportion
to the room capacity.
1. Lifts are provided where there
aremorethanveoors
or 60ft, including ground and
basement if public facilities
are located in the latter.
2. Lift capacity in proportion to
the room capacity.
3. Separate service lift.
1. Lifts are provided where
there are more than
veoorsor60ft,including
ground and basement if
public facilities are
located in the latter.
2. Lift capacity in proportion
to the room capacity.
3. Separate service lift.
42
8/3/2019 Guideline for Green Hotel
51/66
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTELNO. CRITERIA THREE STAR FOUR STAR FIVE STAR
3.12 CORRIDORS Corridors or other space
outside guest room should be
covered with noise absorbing
material and material used
shouldbeofre-rated/
shouldhaveareretardanttreatment.
Corridors or other space outside
guest room should be covered
with noise absorbing material
and material used should be of
re-rated/shouldhaveare
retardant treatment
All corridors or other space
outside guest room should be
covered with carpets or other
noise absorbing material and
material used should be of
re-rated/shouldhaveareretardant treatment
3.13 CORRIDORS PRECAUTIONS All categories:
1. Corridors leading to guest rooms should be illuminated 24 hours and should be wide enough for emergency
situations.Materialusedshouldbeofre-rated/shouldhavereretardanttreatment.
2. Fire safety requirements to be adhered to.
3. Equipped with communication system/overriding paging system
43
8/3/2019 Guideline for Green Hotel
52/66
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTELNO. CRITERIA THREE STAR FOUR STAR FIVE STAR
4 QUALITATIVE AND AESTHETIC
REQUIREMENTS
(The function and aesthetic
are based on all equipment
i.e. furniture, soft furnishing,
decoration and bathroom,sanitarywereandtting).
Note: *Safe refers to all the legal
Requirements for safetyeg.CerticateofFitness.
Function: Use of space,
seating capability,trafcow,
operational needs.
Colour:Reectionanduseof light, colour scheme
and combination
Aesthetic: Style character
emphasis (design
feature)
Ambience: To create an
aesthetically pleasing
environment and
condition which
encourage a
suitable atmospherecomplementary to
style of service.
* Safe, functional, very good
quality and well maintained
of good taste
* Local and appropriate
decoration in commonareas.
* Safe, functional, excellent
quality and taste and well
maintained
* Local appropriate decoration incommon areas.
* Local decoration in bedrooms
* Safe, functional, highest
quality and taste and well
maintained
* Local appropriate
decoration in commonareas.
* Local decoration in
bedrooms
44
8/3/2019 Guideline for Green Hotel
53/66
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTELNO. CRITERIA THREE STAR FOUR STAR FIVE STAR
5 SAFETY STANDARDS AND
HYGIENE
5.1 FIRE ELECTRICITY AND OTHER
SAFETY FACILITIES
1.Fire-ghtingfacilitiesandguidelinesmustbeestablishedandclearlyindicated:
Mimicdiagramoftheescaperoutemustbeestablishedatthelobbyandtherooms
Exitsignlightingatstairwaysandotherareas
Emergencylightingatcorridors,lobbyandstairways
Controlroomatmainentrance LiquidPetroleumGas(LPG)pipingandttings
2.Adequatere-ghtingequipment(anyofthese)
Sprinkler/detector
Wetriser/dryriserwithhoseandnozzle
Hosereelwithnozzle
BreakGlass
KitchenhoodprotectionCarbondioxidesystem/wetchemicaletc
3.Inaccordancewithlocalre-ghtingandrepreventionlaws-UniformBuildingByLaws1984
and Fire Service Act 1988
4. All electrical facilities must be installed and maintained according to local electrical safety
laws.
5. Adequate security must be provided on a 24 hours basis
5.2 EMERGENCY POWER SUPPLY Access to standby generator
available to provide basic
light and power in emergency
cases.
Standbygeneratorsufcient
to generate power to operate
corridor and public room lights
and emergency lift.
Standbygeneratorsufcient
to generate power to
operate corridor and public
room lights and emergency
lift.
45
8/3/2019 Guideline for Green Hotel
54/66
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTELNO. CRITERIA THREE STAR FOUR STAR FIVE STAR
5.3 KITCHEN All Categories: 1. Food prepared within hotel must comply with the hygienic requirements of the Health
Authorities
2. Kitchen pantry and cold storage to be in accordance with the requirements of the Health
Authorities
3. Separate cooking, washing, storage area and utensils for halal and non-halal food
5.4 FOOD STORAGE
5.4.1 Refrigeration
Refrigerator, freezer and/coldstorage for food
Refrigerator, freezer and/coldstorage for food
Refrigerator, freezer and/coldstorage for food
5.4.2 Separate Compartments
All Categories:
Where food stuff is stored, correct temperature should be maintained & there should be separate compartments for
the storage or raw and cooked food.
5.5 FOOD PROTECTION 1. Proper rat-proof store room2.Rackforfoodstufftobeplacedabovetheoorlevel
3. Cooked food stuff should be covered from dust and vermin at all times
4. The premise should be free from insects and vermin at all times
5.6 REFUSE All Categories:All refuse and garbage must be dispose off daily from the room premises. The refuse area and containers shall be
kept in sanitary condition.
5.7 INSECT AND VERMIN
PROTECTION
All Categories: Good and effective protection against insect and vermin in all areas of apartment.
46
8/3/2019 Guideline for Green Hotel
55/66
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTELNO. CRITERIA THREE STAR FOUR STAR FIVE STAR
6 STAFF
6.1 NUMBER OF STAFF
All Categories:
Adequate number of staff in accordance with expected service in each category
6.2 QUALIFICATION OF THE STAFF
6.2.1GeneralQualicationAll Categories:
Apartment employees who work for the business service and technical departments should be professionally
qualied,asrequiredbyhoteland/orgovernmentpolicyandregulation
6.2.2 Language Main staff (management,
reception staff, head waiters
house-keepers) should be
bilingual in a language
that corresponds to the
predominant foreign clientele
Main staff (management,
reception staff, head waiters
house-keepers) should be
bilingual in a language that
corresponds to the predominant
foreign clientele
Main staff (management,
reception staff, head waiters
house-keepers) should be
bilingual in a language
that corresponds to the
predominant foreign clientele
6.2.3 Mode of Greeting Staff should greet guests using any form of greetings (According to local/national cultures)
6.3 STAFF UNIFORM Frontlinestaffinhotelsshouldwearclean,comfortableandpracticaluniformsthatreectdesigns
of the local culture and tradition.
Frontlinestaffinnon-resorthotelsshouldwearcleanandcomfortableuniformsthatreectdesigns
of the local culture and tradition and the requirements of the hotel in line with international
standards.
6.4 MEDICAL EXAMINATION OF
STAFF
All Categories: Staff to be medically examined periodically as required by the health authority.
6.5 STAFF FACILITIES
6.5.1 Sanitary Installations
All Categories:
Separate, adequate and hygienic sanitary installation for staff (Toilet, wash-basin, shower, bathrooms etc)
6.5.2 Rest Area & Changing Rooms
Separate rest room and
changing room for staffs
(separate for ladies and
gentlemen)
Separate rest room and
changing room for staffs
(separate for ladies and
gentlemen)
Separate rest room and
changing room for staffs
(separate for ladies and
gentlemen)
6.6 SURAU AND KIBLAT SIGNS
(Prayer Room and The
Indication of Kiblat)
All Categories:
Every apartment is expected to provide a facility to pray (separate for ladies and gentlemen) and the direction of
Kiblatshouldbeclearlyindicated.
6.7 STAFF TRAINING (HRDF) AllCategories:Allstaffmustbesentforcontinuoushospitalitytrainingwithcertication.
47
8/3/2019 Guideline for Green Hotel
56/66
MINIMUM REQUIREMENT FOR STAR RATING OF APARTMENT HOTEL
MINIMUM REQUIREMENT FOR
ORCHID RATING OF HOTEL
(Kriteria Minimum Pengelasan Orkid)(Kriteria Minimum Pengelasan Orkid)
ORCHID
8/3/2019 Guideline for Green Hotel
57/66
MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL
Assessment Marks
Very Good Quality 2.1 - 3
Good 1.1 - 2
Poor 0.1 1
Not Provided 0
MINIMUM REQUIREMENTS FORORCHID RATING OF HOTEL
49
8/3/2019 Guideline for Green Hotel
58/66
MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL
NO. CRITERIANO. OF
QUESTIONSMAX. POINTS WEIGHTAGE %
CALCULATINGFORMULA
1.
2.
3.
4.
5.
Cleanliness and Hygiene Standard
Building Safety and Guest Security
Facilities and Services
Bedroom Requirement
Staff
6
3
9
12
5
18
9
27
36
15
25%
25%
25%
20%
5%
(____ x 25) =
18
(____ x 25) =
9
(____ x 25) =
27
(____ x 20) =36
(____ x 5) =
15
TOTAL :
100
50
8/3/2019 Guideline for Green Hotel
59/66
MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL
A. CLEANLINESS AND HYGIENE STANDARD
CRITERIA 1 Orchid 2 Orchid 3 Orchid
A. 1 DUSTBINS All Categories: 1. All bins must be lined with plastic bag, placed at suitable areas and to becovered at all times.
2. Encourage usage of separate waste bins with labels for recycling at exitcentre area.
A. 2 SANITARY INSTALLATION / TOILET(Minimum size of a toilet and bathroom is 2 square meter.)
At least one common bath-room and toilet for every 8occupants or 2 every 9 20occupants.
Separate toilets/bathroom forladies/gentlemen with clear
labels.
Toiletries are not required.
At least one commonbathroom/toilet for every 1 7occupants.
Separate toilets/bathrooms forladies/gentlemen with clearlabels.
Toiletries are not required.
Individual bathroom and toiletin every room.
Complete with wash basin,shower or bath tub and small
pail.
Towels and basic toiletries arerequired.
Advisable to use bio-degradable liquid soap/ shampoo dispenser
Water ladle to be made available.
A. 3 HEALTH AWARENESS MESSAGE(e.g. HIV / AIDS posters and pamphlets)
Green / Environment Awareness Message
All Categories: Healthy lifestyle posters/pamphlets to be displayed.
Posters/ pamphlets on environmental awareness to be displayed.
51
8/3/2019 Guideline for Green Hotel
60/66
MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL
A. CLEANLINESS AND HYGIENE STANDARD
CRITERIA 1 Orchid 2 Orchid 3 Orchid
A. 4 KITCHENAll Categories :
Food Prepared must comply with the hygiene requirements of the Health Authorities.
Kitchen/pantry must be in accordance with the requirements of Health Authorities.
Separate cooking, washing, storage area and utensils for halal and non-halal food.
Food compartments should be labeled accordingly.
A. 5 REFUSE All Categories :
All refuse and garbage must be disposed off daily from the room premises containers andrefuse area to be kept in a sanitary condition.
Encourage usage of separate waste bins (brown/blue/orange) for recycling purposes (Glass /paper / plastic /aluminium)
A. 6 INSECT AND VERMIN PROTECTION All Categories :Effective protection pest control in all areas of hotel at all time. Encouraged to use ECOsafe orbotanically based pesticides.
52
8/3/2019 Guideline for Green Hotel
61/66
MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL
B. BUILDING SAFETY AND GUEST SECURITY
CRITERIA 1 Orchid 2 Orchid 3 Orchid
B. 1 CORRIDORS All Categories :
Safe, well and clean with adequate corridor precautions (emergency light, exits and directions)
B. 2 FIRE SECURITY AND SAFETY FACILITIES All Categories :
InaccordancewithlocalreghtingandrepreventionlawsundertheUniformBuildingByLaws1984.PossesstheCerticateofFitnessforoccupation.
Installation of meters / equipment to monitor and control energy consumption.
B. 3 EMERGENCY POWER SUPPLY All Categories :Battery lamps/torch lights are made available in the event of power failure.
53
8/3/2019 Guideline for Green Hotel
62/66
MINIMUM REQUIREMENTS FOR
ORCHID RATING OF HOTEL
C. FACILITIES AND SERVICES
CRITERIA 1 Orchid 2 Orchid 3 Orchid
C. 1 RECEPTION AREA Proper reception area with atleast one staff in charge.
Proper reception area witha suitable main entrance. Atleast one staff in charge.
A comfortable receptionarea with tables and chairs. Asuitable main entrance with atleast one staff in charge.
C. 2 PUBLIC TOILET All Categories :At least one public toilet near the reception area furnished with wash basin and biodegradableliquid soap dispenser.
Public toilets for the disabled (OKU) to be made available (In accordance to OKU Act 2007)
C. 3 THERMAL CONDITIONS FOR COMMON AREAS All Categories : Fan provided with good ventilating system.
C. 4 PUBLIC TELEPHONE All Categories :At least one public telephone at the reception area (local calls and operator assisted) orequivalent
C. 5 LIFTS/ ELEVATOR All Categories :Lift/elevatorsrequiredforbuildingof60feetandaboveormorethanvestoreyshigh.
C. 6 FRONT DESK SERVICES All Categories :Guest registration book to be provided attended by at least a staff.
C. 7 TAXI SERVICE