Guide on How to Return Faulty ODUs

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HUAWEI TECHNOLOGIES CO., LTD.

www.huawei.com

Huawei Confidential

Security Level:2014/1/4

2011-05

Description of MattersRelated to the Handling

of Faulty ODUs



HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

Explanation for a 21-Digit Bar Code

1 2 3 4 5

2 1 5 2 4 1 0 0 0 1 6 C A 8 0 0 6 5 6 9

Page 2

1. Two characters: indicates that the bar code has 21 digits.

2. Eight characters: indicates the part number of an ODU.

3. Two characters: indicates the EMS code of a supplier. "10" represents

Huawei, "6C" represents RBW, and "4G" represents Comba.

Note: RBW (6C) ODUs and Comba (4G) ODUs are purchased, and XMC (10)

ODUs are manufactured by Huawei.

4. Two characters: indicates the production date. The first character represents

year and the second character represents month. "A" represents number 10,"B" represents number 11, "C" represents number 12, and so on. For

example, "91" represents January, 2009; "AB" represents November, 2010.

5. Six characters: indicates a serial number.




Feedback of Information About a Faulty ODU

The faulty ODU feedback report should correctly describe the following

information in detail:

Correct 21-digit bar code. If no 21-digit bar code is available, the

provider is unable to confirm whether a replacement can be provided.

Correct fault information. The correct fault information facilitates fault

location.

Fault information collection template: Fault Tag

Page 3




• Process of Handling Faulty Purchased (RBW/Comba) ODUs

That Fail in the Engineering Phase


That Fail in the Maintenance Phase

• Process of Reserving ODU Analysis by R&D

• For ODUs that fail in the engineering phase

• For ODUs that fail in the maintenance phase

• Process of Handling Faulty Huawei-Developed ODUs (XMC)

• Return them to R&D for analysis

• Cases (Indonesia)

• Complete process of how R&D analysis was reserved for Huawei-

developed (XMC) ODUs that failed in the engineering phase

Page 4




Process of Handling Faulty Purchased ODUs That Fail in

the Engineering Phase (Applicable to the Countries

Outside China)

Page 5




Shipping Address for Repair

Supplier Address

RBW

(6C)

REMEC Broadband Wireless International Inc.

102 Accuracy Dr. Cor. Excellence Ave.,

Carmelray Industrial Park 1,

Canlubang, Calamba City, Philippines 4028

Contact person: Alice

Tel No.: +6349 549 1560 Ext 373

Fax No.: +6349 549 0753

Email Add: [email protected]

Comba

(4G)

Comba Telecom Limited C/O Wavelab

611 East Wing, No. 8 Science Park West AvenueHong Kong Science Park, Shatin, Hong Kong

Tel: +852-2116 6015 Fax: +852-2116 6055

Attn: Miss. Connie Li

mailto:[email protected]

mailto:[email protected]




Agreements on Quality Assurance

If an ODU not intentionally damaged is delivered within one year, theprovider promises to provide a replacement for free. If the ODU is

delivered one year before but within two years, the provider repairs

the ODU for free. If the ODU is delivered two years before, the

customer needs to pay for the repair. The field engineers of Huawei must send out a faulty ODU within 70

days (subject to the date of the bill No.) after the provider sends out a

replacement. Otherwise, the field engineers need to place a purchase

order for the replacement provided by the provider. The agreements above take effect as of January 1, 2011.

Page 7




Faulty ODU Handling Process for Embargo

Countries

REMEC Broadband Wireless International Inc (RBW) is a company in the USA.

Replacements cannot be directly provided in some regions through a back-to-back

process for the reason of USA trade restrictions.

For the regions where replacements cannot be directly provided, field engineers of

Huawei must state "back-to-back process is not applicable" when completing an

SCM form, and the market coordination department directly supplements the field

engineers with the replacements.

Page 8

List of US OFAC Embargo Countries

1. Balkans

2. Cuba

3. Iran

4. Iraq

5. Libya

6. North Korea

7. Burma(Myanmar)

8. Liberia

9. Sudan

10. Syria

11. Zimbabwe

12. Palestinian Territories




Faulty Units Handling Process for Embargo

Countries




Clarification of Freight and Cost

Page 10

Item Charge Payer

Charges for the freight from the

representative office to the manufacturer

Customs clearance charges in the country

where the import/export representative office

is located (the DHL can be used)

Representa

tive office

Charges for the freight from the

manufacturer to the harbor in the region

where the representative office is located

Customs clearance charges in the country

where the import/export manufacturer islocated

Supplier
















Page 11




rocess o an ng au y urc ase(RBW/Comba) ODUs That Fail in the Maintenance

Phase Field repair engineers need to hand faulty ODUs to the field service parts administrator and urge the field

service parts administrator to arrange for the repair as soon as possible. Meanwhile, the field service parts

administrator requires the field engineers or the customer to complete a fault tag and a Service Parts Repair

Request and pack the faulty ODUs correctly. The figure below shows the repair process of an outsourced

microwave product.

Page 12

Repair period: It is usually 45 days. Therefore, field engineers must observe the process above when a faulty

ODU needs to be repaired.

Repair of outsourced microwave product (Recommended process II)

R e p a i r

d i s p a t c h

R e p a i r

B o n d e d

w a r e h o u s e

R e p a i r s e r v i c e

p r o v i d e

S P A

Allocate an RP number

Repair order

Deliver the PO

Receivegood parts

Requirement handling

Sendgood parts

Send faultyparts

Cancelthe PO

Repair

Receivefaulty parts

Operate accordingto the oversea

repair process ofhome-made original

parts

Repairrequest

Start the repairworkflow

Receivefaulty parts

No

Yes

Close theRP order

Send back the POD

Are the faultyparts supplied by a

Chinesemanufacturer?
















Page 13



HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 14

Process of Reserving ODU Analysis by R&D

1. GTS requests for the Cargo Replacement Procedure.

[Owner]: Technical Support Dept, GTS

2. The project team requests for the SCM Customer Problem Processing Procedure. The link is provided

as follows:

http://w3.huawei.com/dominoapp/isc/problemfeedback/scmcustomerproblem.nsf/vwAllCaseList?OpenVie

w&Start=1

[Owner]: Project team, Technical Support Dept, GTS

Note: Write "R&D analysis required" in the E-flow. Then, the quality management sector at Huawei HQs

will contact the R&D contact persons.

R&D contact person for XMC ODUs: baibaozhi 00126114/huawei

R&D contact person for purchased ODUs: wangzeming 00136337/huawei or yaojun 00176956/huawei

3. Materials Return Request Application E-flow

[Owner]: The project team sends faulty units to the local supply chain contact person. Then, the local

Delivery and Service Business Dept submits an application and writes down the following information:

R&D analysis required; R&D contact person for XMC ODUs: baibaozhi 00126114/huawei; R&D contactperson for purchased ODUs: wangzeming 00136337/huawei or yaojun 00176956/huawei

[Note]: The regional supply chain sends faulty units to Hong Kong and provides an R&D contact person.

The supply chain personnel in Hong Kong send the faulty units to Shenzhen. Then, guobaowei

WX39009/WX/huawei01 sends the faulty unit to a specific city in China.

Caution: One can know where a faulty unit is by checking the Materials Return Request Application E-flow.




Cargo Replacement Procedure

--- GTS requesting for the Cargo Replacement

Procedure

Click:Snapshot:




Return Request Application E-flow

[System Link]: http://w3.huawei.com/dominoapp/isc/returnmgmt/01/ovsreturn.nsf

Return faulty purchased ODUs to:

Wang Zeming (employee ID: 00136337)

Address: D5-2-084S, Huawei Tech. Chengdu

Research Institute, Tianfu Software Park, No. 801,

Middle of Tianfu Avenue, Chengdu, Sichuan

Province, China

Postal code: 610041

Tel: 0086-28-85340478, 15884486266 (mobile)

Return faulty Huawei-Developed ODUs to:

Bai Baozhi (employee ID: 00126114)

Address: YCA-7B-001, Huawei Tech. Xi'an

Research Institute, Yongchun Innovation Park, No.

62, 3rd Technology Road, High-Tech District,

Xi'an, Shanxi Province, China

Postal code: 710075

Tel: 0086-29-81872890, 18602920985 (mobile)

http://w3.huawei.com/dominoapp/isc/returnmgmt/01/ovsreturn.nsf/fmDatabase?ReadForm





Analysis Process of Faulty ODUs Returned

to the R&D Department

Complete a workflow for the faulty ODU to be analyzed. For how to complete the

workflow, see the operation guide in the attachment below. Snapshot: Click:

Note: Be sure to describe the fault clearly.

After completing the workflow, the repair engineer must track the state of the workflow. After the R&D engineer confirms in the workflow that the faulty ODU can be returned for

analysis, the repair engineer hands the ODU to be analyzed to the local service parts

warehouse, notifies the service parts administrator of performing operations according

the return process and the number for the pre-appointment workflow of the ODU.

The repair engineer requires the service parts administrator to raise a forward requestaccording to the quantity of workflows of the ODU to be analyzed and the ODU BOM to

supplement the field with goods.

Page 17
















Page 18




Cargo Replacement Procedure

--- GTS requesting for the Cargo Replacement

ProcedureSerial No., for example, M2010080631

[Applicant]: Technical Support Dept, GTS (for example, weidai 00134448/huawei at the GTS in Indonesia)

[Detailed Approval Log]

01 Basic Application Information

→ 2010-9-1 17:21:24 jipeng 00153940 section 1 submit to section 2(Supervisor Review)→bailiqing 00118580

02 supervisor review

→ 2010-9-1 17:24:46 bailiqing 00118580 section 2 submit to section 3→jipeng 00153940

03 Issue Resend/Return List

→ 2010-9-1 17:35:40 jipeng 00153940 section 3 submit to section 6(Contract Input)→lifangfang 60014740

06 Contract Input

→ 2010-9-2 8:51:05 lifangfang 60014740 section 6 submit to section 7(Contract Coordinator)→liqiong WX35453

07 Contract Coordinator Processing

→ 2010-9-2 11:00:58 AM liqiong WX35453 section 7 submit to section 8(Contract Configuration Distribution )→liqingping

00154075

08 Contract Coordinator Distribution

→ 2010-9-2 13:44:46 liqingping 00154075 section 8 submit to section 9(Contract Configuration Engineer)→zhaofengjun

00156685

09 Contract Configuration Engineer Processing

→ 2010-9-2 15:20:27 zhaofengjun 00156685 section 9 submit to section 10(Intercompany Transaction)→jiangyuxia 00119639

10 Intercompany Transaction Processing

→ 2010-9-2 15:31:19 jiangyuxia 00119639 section 10 submit to section 11(Tracking Information)→jipeng 00153940 hejinping

00150104




SCM Customer Problem Processing Procedure

[System Link] w3.huawei.com/dominoapp/isc/problemfeedback/scmcustomerproblem.nsf




SCM Customer Problem Processing

Procedure[Applicant]: Technical Support Dept, GTS (for example, weidai 00134448/huawei at the GTS in Indonesia) [Detailed

Approval Log]

01. Create Problem Report

→Section 01 weidai 00134448 submit to Ikhsan Wahyudie 75158 at 2010-08-24 09:29:00 GMT.

02 Manager Review

→Section 02 Ikhsan Wahyudie 75158 confirm at 2010-08-24 13:16:20 GMT

02A. Contract Administrator Review

→ Section 02A Siti Romlah WX20124 submit at 2010-08-24 13:17:45 GMT.

03. SCM Service Center Entry

wanghaifeng04. SCM Service Center Investigation & Solution

Wanghaifeng

05. Delivery Arrangement

→ Section 03 jipeng 00153940 transfer to wanghaifeng 00146426 at 2010-08-25 01:26:42 GMT. Transfer Opinion:/.

06. SCM Service Center Distribute to Related Departments for Analysis

→Section 03 wanghaifeng 00146426 distribute to wanghaifeng 00146426 at 2010-08-25 01:44:18 GMT.

08. SCM Service Center Comprehensive Analysis & Conclusionwanghaifeng

09. Satisfaction Survey

Weidai

11. SCM Service Center Tracking Record

Wanghaifeng





[System Link]: http://w3.huawei.com/dominoapp/isc/returnmgmt/01/ovsreturn.nsf







[Applicant]: Indonesia Delivery and Service Business Dept (for example, zhaomingjun47941/huawei)

[Detailed Approval Log]

→zhaomingjun 47941 uploaded attachment 52412479 CES.xls at 2010-08-25 03:57:53 GMT

→2010-08-25 03:58:50 GMT: zhaomingjun 47941section 1 submit to section 2

→2010-08-26 03:29:17 GMT:wuliang 00157606 forwarded this application to huangyouchang 00154137.

Comment:

→huangyouchang 00154137 uploaded attachment Review List.xls at 2010-08-26 03:47:32 GMT

→2010-08-26 03:47:59 GMT: huangyouchang 00154137,section 2 submit to section 3. Comment:

→2010-08-26 11:41:34 GMT: Wen Hai Jun 00722423,section 3 submit to section 4. Comment:

→zhaomingjun 47941 uploaded attachment ODU Packinglist.xls at 2010-08-27 01:38:40 GMT

→2010-08-27 01:40:38 GMT: zhaomingjun 47941,section 4 submit to section 5. Comment: need to send

by DHL express

→2010-08-27 01:47:29 GMT: liupeng 00147486,section 5 submit. Comment (needs to be confirmed by

liupeng 00147486)

SO

PO

Return and shipment arrangementAccount processing and shipment in Hong Kong

Into a warehouse in Shenzhen




Evaluation of Time Consumption of a

Reverse Return Workflow

Time spent in going through procedures in Indonesia: 5 workdays

Including: The GTS hands the faulty ODU to the supply chain and the

supply chain submits a workflow for approval and delivers the

replacement ODU

Time spent in shipment from Indonesia to Hong Kong: 5

workdays

Handling time in Hong Kong: 3 workdays

Including reception, inspection, account cancellation, and delivery in

Hong Kong

Time spent in shipment from Hong Kong to Shenzhen: 1 workday

Time spent in in-warehouse in Shenzhen: 1.5 workdays

Including reception, inspection, account cancellation, and in-warehouse

Time an R&D engineer spends in completing a pick-up workflow:

0.5 workdays.

Total: 16 workdays




Reverse Logistic Contacts

[GTS in Indonesia] Wei Dai (ID: 00134448)

[Supply chain in Indonesia]

[Reverse logistic contact in Hong Kong] Xiao Junjie (ID: 12530), Chen Shisong (ID:00708312)

and He Qiong (ID: 00112209)

[Reverse logistic contact in Shenzhen] Chen Pu (ID: 00172764)and Feng Guobin

(ID:00154202]

[In-warehouse acceptance and cancellation contact in Shenzhen]: Dai Baojiang

The reverse logistic service in Shenzhen does not involve the deliveryservice. Persons need to be arranged to pick up materials.Cautio

n



Thank youwww.huawei.com

Documents

Guide on How to Return Faulty ODUs