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Guest Information Directory Design Workbook HOTEL SUPPLIER of the YEAR 2008

Guest Information Directory Design Workbook - RGI … Workbook.pdf · Guest Information Directory Design Workbook HOTEL SUPPLIER of the YEAR 2008

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Page 1: Guest Information Directory Design Workbook - RGI … Workbook.pdf · Guest Information Directory Design Workbook HOTEL SUPPLIER of the YEAR 2008

Guest Information DirectoryDesign Workbook

HOTEL SUPPLIER of the YEAR 2008

Page 2: Guest Information Directory Design Workbook - RGI … Workbook.pdf · Guest Information Directory Design Workbook HOTEL SUPPLIER of the YEAR 2008

90 Day Promise

WethankyouforchoosingRGIPublications,Inc.asthesupplierofyourin-roomguestservicedirectories.Asyoursupplier,wewanttheproductionprocessofyourdirectoriestobeapleasantexperience.Webelievethetimelydeliveryofthefinishedproductwillhelpbuildastrongbusinessrelationship,promotecommunitysupportandensurethecontinuedsponsorshipofyourlocalbusinessfriends.Ourpromisetoyou,andyourlocalbusinessfriends,istocompleteproductionanddeliverthefinishedproductwithin90daysfromourrepresentativecompletingthesalesefforts.Tofulfillthispromise,weaskthatyoucompletethisworkbookwithyoursalesagent,andreturnalldirectoryproofcopieswithin5daysofreceipt,withanychangesneeded.Directoriesareprintedandshippedwithin14workingdaysofyourfinalproofandprintauthorization.

WehavedesignedthisworkbooktohelpusserveyoubetterintheproductionofyourGuestServiceDirectory.Wehopetomakethisprojectaseasyandeffi cientaspossible.Yourassistanceincompletingtheinformationwillallowustoprepareproofsandcompleteproductioninatimelymanner.

Th efollowingpagesaredesignedasatemplateforproductionandtoassistincompilingthehotelandareainformationyouwishtoinclude.Ifasubjectorareasectiondoesnotapply,pleasechecktheboxindicating“notapplicable”.Completeallareasthatpertaintoyourhotelandeditwherenecessarytofitthespecificneedsofyourproperty.Supplyprintedcopyofmenus,attractions,propertylayouts,etc.Ourgraphicdesignstaffwillcreateaproofbasedonthesupportingsponsorshipobtainedfromyourareamerchants.Yoursalesrepresentativewillassistyouwithanyquestionsyoumayhaveandfranchisespecifications.Th is workbook must be completed with your RGI sales representative by the end of the sales eff orts in order for our 90 Day Promise to be fulfi lled.

Projected Production Timeline

AdProofs 2nd-3rdWeek DirectoryProof 4th-5thWeek HotelProofing 6th-8thWeek (2ProofsOnly) Print&Ship 9th-11thWeek

Timeline starts from completion of project.

Page 3: Guest Information Directory Design Workbook - RGI … Workbook.pdf · Guest Information Directory Design Workbook HOTEL SUPPLIER of the YEAR 2008

Check List

AllContractswithHotel&Advertisers.

CompleteAdvertiserInformationFormLayoutforeachadvertiser.

HotelCoverInformation:hotellogo,address,phone&fax#s

WelcomeLetter

HotelGuestServicesInformationandDialingInstructions

TVChannelListing

ChurchListing(churchname,address,phonenumber)

PropertyLayout

SafetyProcedures

(Pleaseincludeanyspecificorregionalsafetyproceduresi.e.earthquake,hurricane,thunderstorms,etc.)

RoomServiceMenu

AreaAttractionsInformation

AreaMapwithlocationofHotelandAdvertisersindicated.

(Seeexampleinbackofthisworkbook)

Isthisarenewal?Ifso,encloseasampleoflastyear’sdirectory.

SignedAdvertiserApprovalForm

Colorofinkandpapertobeprinted

WillDirectorybe:

SaddleStitch

PortfolioBinder

3-RingBinder

COMMISSIONS WILL NOT BE PAID ON INCOMPLETE PACKAGES!!!

Page 4: Guest Information Directory Design Workbook - RGI … Workbook.pdf · Guest Information Directory Design Workbook HOTEL SUPPLIER of the YEAR 2008

HotelName:______________________________________________________

StreetAddress: ____________________________________________________

City:_____________________________ State: ___________ Zip:_________

Phone: ___________________________ Fax:___________________________

Website:_________________________________________________________

E-mail:__________________________________________________________

ManagementGroup/Company: _______________________________________

NumberofRooms:_________________AnnualOccupancy:__________%

ExistingAccount:____Yes____No

Ifyes,pleaseindicateyearoflastpublicationandincludeacopy.

PrimaryContactforDirectory

Approval:_______________________________________

P.O.Box338,Olathe,Kansas66051-0338•(913)829-8723•Fax(913)829-7577•1-800-317-8723

Guest Information Directory Workbook

Account Information

Page 5: Guest Information Directory Design Workbook - RGI … Workbook.pdf · Guest Information Directory Design Workbook HOTEL SUPPLIER of the YEAR 2008

4-TABGuestServicesSafetyProceduresAreaMap&AttractionsRecommendedAreaMerchants

5-TABGuestServicesSafetyProceduresHotelFacilitiesAreaMap&AttractionsRecommendedAreaMerchants

6-TABGuestServicesRoomServiceMenuSafetyProceduresHotelFacilitiesAreaMap&AttractionsRecommendedAreaMerchants

Any redesign or layout required for ring binders, after the initial proof, will incur graphic design costs at $48.00 per hour.

Directory Specifications

*Laminated Saddle StitchAlldirectoriesaredesignedforSaddleStitchlaminatedcoversunlessapprovedforbindersunderourco-opdirectoryprogram.

**Co-op Directory ProgramIfyouarelookingfora3-Ringorportfoliostylebinder,ourco-opprogramallowstheadvertisingsponsorstodeferallorapartofthecost.Youcanchoosefromourmanystockvinylandinkcolors.Pleasechecktheappropriateboxaboveandoneofourrepresentativeswillcontactyouregardingthelevelofsponsorshipneeded.

***Ring BindersThismustbeapprovedthroughhomeofficeandmeetrequirementsofthesponsorshipprogram.Ringbindersareconstructedfrom.14gaugevinyland14pt.chipboard,exposedrivetconstructionwith.50,.75,or1.0inch3-ringmetal.Edgesareweldedwithauniqueheatsealingprocesstoensurelonglifeandresistsplitting.Theinsidefrontcoverhasa5.0inchhorizontalpocketfordisplayingletterhead,franchiseprogramsandmore.Paddedfrontcoverisdecoratedwithartsilk-screenedinonePMScolor.Appropriate information for tab selection must be provided. RingBindersuseeither4,5,or6banktabs.Customtabsavailableforadditionalcost.

****PortfolioBindersThismustbeapprovedthroughhomeofficeandmeetrequirementsofthesponsorshipprogram.Portfoliobindersareconstructedfrom.14gaugevinyland100pt.chipboard.Edgesareweldedwithauniqueheatsealingprocesstoensurelonglifeandresistsplitting.Theinsidefrontcoverhasa4inchhorizontalpocketfordisplayingletterhead,franchiseprogramsandmore.Afullclearvinylpocketontheinsidebackcoversupportstheguestservicedirectorywhiledisplayingneededinformationtotheguest.Frontcoverartissilk-screenedinonePMScolor.

LAMINATED SADDLE STITCH:* Yes

Inkcolor: Papercolor:

BINDER 3-RingBinders***

PortfolioBinders****

PleasecontactmeonyourCo-opdirectoryprogram**

Iamusingmyexistingbinders.Measurementsare:

Binder________x________LargestSheet________x________PAPER

Inkcolor: Papercolor:

VINYL:

Inkcolor: Vinylcolor:

Page 6: Guest Information Directory Design Workbook - RGI … Workbook.pdf · Guest Information Directory Design Workbook HOTEL SUPPLIER of the YEAR 2008

List available TV channels and premium cable channels below,

or check the box at right if a current list will be attached.

TV Channels

LocalCalls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (9)or(8)orother___+LocalNumberLocalInformation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9)or(8)orother___+1411LongDistanceInformation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9)or(8)orother___+1+(AC)+555-1212LongDistanceCalls(ChargetoRoom). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9)or(8)orother___+1+(AC)+NumberOperatorAssisted(CreditCardorCollect . . . . . . . . . . . . . . . . . . . . . . . . . . . 9)or(8)orother___+0+(AC)+NumberInternationalCalls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9)or(8)+011+CountryCode+CityCode+NumberTollFreeNumbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9+1+(800/888/877/866)+NumberRoomtoRoomCalls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ___+RoomNumberLongDistanceOperatorAccessCodes:MCI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-10-222AT&T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-10-288Sprint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-10-333

OurLongDistanceCarrieris______________________

Dialing Instructions

List the area churches, addresses, and phone numbers here.

Area Churches

Indicatethecorrectinformationfordialingbycirclingthecorrectnumberorfillitinthespaceallottedatright.

Page 7: Guest Information Directory Design Workbook - RGI … Workbook.pdf · Guest Information Directory Design Workbook HOTEL SUPPLIER of the YEAR 2008

GUESTINFORMATIONDIRECTORY

Please leave in room for next guest. Thank you!

Indicatewhathotellogoistobeusedhere.

Indicateyourhotelnamehereifapplicable.

HOTEL LOGOHERE

Pleasewritethefollowinginformationbelow:

Address•City,StateZipCode•PhoneNumber•FaxNumber

Page 8: Guest Information Directory Design Workbook - RGI … Workbook.pdf · Guest Information Directory Design Workbook HOTEL SUPPLIER of the YEAR 2008

Welcome LettersWelcome #1

A Warm and Cordial Welcome to Our Guests and Friends!

May we extend our most cordial welcome and sincere wishes for a pleasant stay while you are with us.

We will try our best to make you feel comfortable and at home. We do realize from past experience that our guests may have some needs we cannot anticipate and we only hope that you will bring them to our attention. If it is at all within our power, we will do our utmost to fulfill your request.

Should additional information be needed, other than that enclosed herein, please ask!

Thank you for your patronage, and we hope that the continuation and return from your journey generates only happiness and success.

Sincerely,

Management & Staff

Welcome #2Dear Guest:

It is our desire and intention to make your stay with us as comfortable and pleasant as possible. Please feel free to contact us regarding any assistance we may render.

Be sure to visit our recommended businesses listed in the directory as they are hand picked especially for you, our guest.

Our management and staff are here to provide you with the best possible service. We welcome your suggestions and comments.

Sincerely Yours,

Management & Staff

Welcome #3Welcome to hotel name. We thank you for choosing our hotel, and we intend to make your stay a pleasant one.

Our directory was designed to provide you with information about our facilities which are at your disposal. We are pleased to be able to introduce you to some of our business friends in whose services you can have confidence.

Whether here on business or pleasure, we hope that you will enjoy your visit with us. Please call on us if we can be of assistance.

Always At Your Service,

The Staff & Management

Page 9: Guest Information Directory Design Workbook - RGI … Workbook.pdf · Guest Information Directory Design Workbook HOTEL SUPPLIER of the YEAR 2008

Welcometo

Hotel or City Name

IndicatethetextforyourWelcomePagebelow.OrchoosefromtheexamplesofWelcometextpages

onthepreviouspageofthisworkbook.

Dear Guest

IfyouwouldliketoincludeyoursignaturewiththeWelcomeLetterpleasewriteyoursignatureclearlywithinthewhitespacebelowusingaBLACKpen.

Also,pleaseprintyournamewithtitlesandextensions.

SIGNATURE

YESNO

PLEASEPRINTNAMEWITHTITLESANDEXTENSIONS

Hotel Logo HereIndicateHotelLogoandHotelNamehere.

Address

City,State,ZipCode

PhoneNumber

FaxNumber

Don’tforgetyoursignatureifyouwantitincluded

withyourwelcomeletter.

Welc

ome

PleaseusetheWelcometextpageexample:123

formyWelcomePage.

PleasecheckboxifWelcomePagetextisattached.

Page 10: Guest Information Directory Design Workbook - RGI … Workbook.pdf · Guest Information Directory Design Workbook HOTEL SUPPLIER of the YEAR 2008

AIRLINESAmericanAirlines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-433-7300ContinentalAirlines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-523-3273DeltaAirlines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-221-1212NorthwestAirlines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-225-2525SouthwestAirlines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-435-9792UnitedAirlines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-241-8538AirtranAirlines.............................................................1-800-825-8538_______________________________________________-_________________________________________________________________________-__________________________

(ConsulttheYellowPagesforlocaltelephonenumbersofmajorairlines.)AUTOMOBILE RENTAL AGENCY

________________________________________. . . . . . . . . . . . . .Dial____________________________________________________________. . . . . . . . . . . . . .Dial____________________

BANQUETS AND CATERING............................................Dial__________Forprivatemeetingroomsorspecialparties,afullrangeoffinebanquetandmeetingroomsareavailable.Ourcateringstaffwillbehappytoassistyou.

BUSINESS CENTEROurBusinessCenterislocated______________________andisavailablefrom________to_________andisequippedwith_____________foryourbusinessconveniences.

CHECK CASHINGPersonalchecksmaybecashedatthefrontdesk24hoursaday,withtheproperIDandamajorcreditcard.Pleasecontactthefrontdeskforcheckcashinglimits.Allcheckswillrunthroughacheckservice.

CHECK-OUTCheck-outtimeis_________,however,ifyourdeparturescheduledoesnotcoincidewithourcheck-outtime,pleasecontactthefrontdesk.Everyeffortwillbemadetoaccommodateyou.

CHILDREN 18 AND UNDERStayforfreeinsameroomwithparent(s).

CONTINENTAL BREAKFASTPleasejoinusinthelobbyforacomplimentarycontinentalbreakfastfrom_________to_________MondaythroughFridayandfrom__________to__________onSaturday,Sundayandholidays.

COPY SERVICECopyserviceisavailableatthefrontdesk.Thechargeforhotelguestsis______percopy.

CREDIT CARDS ACCEPTEDAmericanExpress,CarteBlanche,DinersClub,Discover,MasterCard,Visa___________________

CRIBS AND ROLLAWAY BEDSCribsareavailableasacomplimentaryspecialrequestitemthroughthefrontdesk.Thenumberofcribsavailableislimitedandwillbeservedonafirstcome,firstservedbasis.Rollawaybedsareavailableforaminimalfee-___________.

DATA PORTSDataportsareavailableinallroomsandarelocated______________________________.

DRINK AND VENDING MACHINESMachinesareconvenientlylocated.Pleaserefertothepropertylayoutforlocations.

EMERGENCY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial_______Intheeventofanemergency,medicalorotherwise,pleasecontactthefrontdeskforimmediateattention.

FAX MACHINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial_______Thereisnochargeforincomingfaxesandaminimalchargeof__________foroutgoing.Ourfaxnumberis________________.

FITNESS CENTEROurfitnesscenterislocated___________________andisopenfrom_______amto_______pm.

HOTEL EXTENSIONSFrontDesk...................................................................Dial_______ManageronDuty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial_______SalesDepartment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial_______

HOTEL SHUTTLE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial_______Pleasecontactthefrontdesktoschedulecomplimentaryairporttransportation.

Guest Services

Page 11: Guest Information Directory Design Workbook - RGI … Workbook.pdf · Guest Information Directory Design Workbook HOTEL SUPPLIER of the YEAR 2008

HOUSEKEEPING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial_______Housekeepingserviceisprovideddaily.Specialneedsorextraamenitiesareavailableuponrequest.

ICE MACHINESIceisavailableforallguests.Pleaserefertotheroomlayoutforthelocationofeachmachine

IN-ROOM FEATURESForyourconvenience,wehaveprovidedwithinyourguestroomatelevisionwithremotecontrol,ironandironingboard,coffeemaker,hairdryerandclockradio.Ifyouhaveanyquestionsregardingtheoperationoftheseitemsorwithyourheatingandairconditioningunit,pleasecontactthefrontdeskforinstructions.

LAUNDRY SERVICES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial_______Forsamedayservice,MondaythroughFriday,pleasedropoffatthefrontdeskby________.Drycleaningandlaundry,willbyreturnedby_________.Laundrybagsandformsareprovidedintheguestroomsandatthefrontdesk.Coin-operatedwashersanddryersareavailable_________________________________(Pleaserefertopropertylayout).

LOCKSMITH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial_______Pleasecontactthefrontdeskforthelocationandphonenumberofanarealocksmith.

LOST AND FOUND. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial_______Pleasecontactthefrontdeskforarticlesthathavebeeneitherlostorfound.

LOUNGE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial__________________________isopenfrom_____________to_____________,thru________________.

MAIL AND MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial_______Theflashinglightonyourtelephonesignalsamessageormail,pleasecontactthefrontdesk.

MAIL AND PACKAGES (OUTGOING)AvailablecouriersareUPS__FedEx__USPS__Other______________________.

MEDICAL SERVICESEmergencyAssistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial_______LocalMedicalCenter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial_______EmergencyRoom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial_______

NEWSPAPERSComplimentaryUSATodayavailableinlobby.Localnewspapersareavailable_____________________.

RESERVATIONSPleaseletusconfirmyouradvancereservations.

RESTAURANT HOURS OF OPERATION___________________isopenfrom_____________to_____________,thru________________.

ROOM SERVICERoomserviceisavailablefrom_________to_________,___________thru____________.

SAFE DEPOSIT BOXPleasedonotleavemoneyorvaluablesinyourroom.Understatelawthehotelcannotberesponsibleforthelossofarticlesunlessproperlysecuredinthesafelocatedatthefrontdesk.Forthesecurityofyourvaluables,pleaseletusbeofservice.

SWIMMING POOL AREAOurpoolisopenfrom________to________duringthemonthsof____________to____________.Nolifeguardisonduty.Parent(s)mustbepresentatalltimeswhenchildrenareinthepoolarea.Noglassbottlesinpoolarea.

TAXI SERVICEThefrontdeskwillsummontaxisonrequestorforfuturespecifiedtimes.Todialdirect,pleasecall:____________________________________________. . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial___________________________________________________. . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial_______

TIME AND TEMPERATURE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial_______TRAVELERS WITH DISABILITIES

Thehoteliscommittedtoprovidingaccessiblefacilitiesfortravelerswithdisabilities.Ifyouencounterbarriersduringyourstay,pleasecontacttheManageronDuty.Ifinthefutureyourequireanaccessibleroom,youcanassistusinmeetingyourneedsbymakingadvancereservationsandrequestinganaccessibleroomandlettingtheagentknowyourindividualneeds.

WAKE-UP CALL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial_______WEATHER FORECAST. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial_______

Guest Services

Gue

st Se

rvice

s

Page 12: Guest Information Directory Design Workbook - RGI … Workbook.pdf · Guest Information Directory Design Workbook HOTEL SUPPLIER of the YEAR 2008

Room Service Menu

Indicate here if a Room Service Menu is to be used. Yes NoFill-in the Room Service services below or attach an existing Room Service Menu.

OPTIONALExtra charges may apply to include in directory.

Page 13: Guest Information Directory Design Workbook - RGI … Workbook.pdf · Guest Information Directory Design Workbook HOTEL SUPPLIER of the YEAR 2008

Roo

m S

ervi

ce M

enu

• Pr

oper

ty L

ayou

t

Property Layout

HOTEL LOGOHERE

Indicate what hotel logo is to be used here.

Attach property layout here.

Page 14: Guest Information Directory Design Workbook - RGI … Workbook.pdf · Guest Information Directory Design Workbook HOTEL SUPPLIER of the YEAR 2008

UPON ARRIVAL Pleaserefertothebackofyourguestroomdoortolocatefireexitsandstaircases.Pleasefindalarmpullstationsandfireextinguishersonyourfloor.

Pleasefindthe“OFF”switchonyourairconditioner.Incaseoffire,turningtheairconditioneroffwillpreventsmokefrombeingdrawnintoyourroom.

IN CASE OF FIRE •Staycalm. •Pullthenearestfirealarm. •Ifpossible,closedoorsaroundthefirearea. •Phonetheoperator. •Exitfromthebuilding(ifatallpossible). •Takeyourroomkeywithyou.

SMOKE Ifyourroomisfilledwithsmoke,foldawettowelintoatriangleandtieitoveryournoseandmouth.Getonyourhandsandknees(orstomach)andcrawltothedoor.Feeltheknob;ifhot,donotopen.Ifcool,openslowly.Takeyourroomkey.Ifthehallwayisfilledwithsmoke,staynexttothewallandcountthedoorsasyoucrawltotheexitstaircase.Walkdowntheexitstaircase.Ifthestaircasebeginstofillwithsmoke,returntoyourroom.

IF YOU CANNOT LEAVE YOUR ROOM•Dial“0.”Ifunavailable,calltheFireDepartment“9+911.”•Shutoffairconditioner.•Wedgeawetclothunderthedoorandaroundthedoorsandvents.•Removedrapesfromwindows. •Checktoseeifthereissmokeoutsidethewindow;ifthereis

nosmokeoutsideandthewindowmaybeopened,hangasheetorlightcoloredmaterialoutside.Thiswillsignalyourlocation,lettingfirefightersknowthattheroomisstilloccupied.Keeppartofthesheetinsidethewindow,wetwithwater.

•Fillthebathtuborsinkwithcoldwaterforfirefighting.Useicebucketorothercontainertokeepwateravailabletoquicklymoistenthewetclothsthatarekeepingthesmokeout.

•Donotbreakthewindow,donotjump.•Staylowandcontinuefirefightinguntilhelparrives.

IN CASE OF TORNADOS OR SEVERE WEATHER CONDITIONS Iftheneedarisesandthecity’sCivilDefenseSirensareactivated,wewillinturnactivatetheHotel’sFireAlarmSystemtowarnyouthatimmediateevacuationtothelowerlevelwillbemandatory.EmployeeswillbestationedthroughouttheHotelforyourassistance.TheHotelwilldoitsbesttonotifyyouwhenthesirensaresounded,eitherbyphoneordoortodoor.

Safety Tips

Security ProceduresDOUBLE LOCKS AND LATCHESForadditionalsecurity,utilizethedeadboltlockprovidedonyourdooruponentering.Thiswillpreventthedoorfrombeingopenedbyaregularroomkey.Asanadditionalprecaution,pleasesecurethesafetylatch.

ADMITTANCEDonotadmitpersonstoyourroomwithoutfirstmakingidentification.Ifthereisanydoubtabouttheperson’sidentity,pleasecontactthefrontdesk.

KEYSPleasesafeguardyourkey.Besuretoleaveitwiththefrontdeskuponyourdeparture.Donotleaveyourkeyinyourroomorinthedoor.Donotgiveyourkeytoothers.

Travel Tips• Ziplockbagsareusefulforpackinginyourluggage.Theywillcontainliquids,providestoragefordamporwetbathingsuitsandthe

airpocketskeepclothesfromshiftingorwrinkling.Uselargeclothingbagsfromthedrycleanerstoseparateitemsofclothing.

• Whenspaceisapremium,packasweatsuitorjoggingsuitinsteadofabathrobe.Youwillgetdouble-dutyfromone;comfortableloungingintheroom,andtheabilitytostepintothehallforice,etc.

• Closingthebathroomdoorofyourhotelroomwillhelpkeepthemorning’snoisetoaminimum,asmostofthesoundscarrythroughtheair/plumbingsystems.

• Ifyoufeelyoumighthavesomeonefollowingyou,stepuptothenearestdoor-knockandannouncethatyouhaveforgottenyourkey.Ifsomeoneanswersthedoor,explainwhatyouhavedone.Ifnooneanswers,itwillstillservethepurposeofconfusingandalarmingthepossiblefollower.

Check box if additional or different safety tips are attached.

Page 15: Guest Information Directory Design Workbook - RGI … Workbook.pdf · Guest Information Directory Design Workbook HOTEL SUPPLIER of the YEAR 2008

Safe

ty T

ips •

Are

a A

ttrac

tionsArea Attractions

List the area attractions and points of interest in the area below or attachexisting copy or copies of the attractions in your area, but be specific asto which are to be included on this page.

OPTIONALThis will be included as space and sponsors allow.

Page 16: Guest Information Directory Design Workbook - RGI … Workbook.pdf · Guest Information Directory Design Workbook HOTEL SUPPLIER of the YEAR 2008

Area Map

Area Map WithArea Advertisers

Goes Here

Attach an area map here.

Sales Representative will fill in the area advertisers below.Locations are approximate and may vary slightly from actual locations.

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Page 17: Guest Information Directory Design Workbook - RGI … Workbook.pdf · Guest Information Directory Design Workbook HOTEL SUPPLIER of the YEAR 2008

Example of Spotted Map