G U E S T S E R V I C E S D I R E C T O R YM U N I C H A I R P O R T M A R R I O T T H O T E L

Dear guest,

We are very pleased to welcome you at the Munich Airport MarriottHotel.

Our intention is to provide each guest with the level of personalservice found only in the finest hotels. To achieve this, we endeavorto anticipate your needs as much as possible with a wide variety ofservices and our team which is ready to attend to your mostpressing requests.

You will find the many services we provide outlined in this directory.However, should any question or problem arise, please call thereception and we will be happy to assist you.

Your comfort is our most important concern.

Jörn Heinrich, General Manager MUNICH AIRPORT MARRIOTT HOTEL

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At Your Service - Your direct service connectionOur team is delighted to assist you and to answer your questions. If you need directions, room service or assistance, simply press the “At Your Service” button on your phone or dial “0”.

AIRPORT SHUTTLE BABYSITTING SERVICE DEPARTUREDOCTOREXTRA BED / CRIBFACSIMILE SERVICELAUNDRY SERVICE / DRY CLEANING

LOST AND FOUND LUGGAGE SERVICEPHARMACYSECURITYTAXI & LIMOUSINE SERVICETURNDOWN SERVICEWAKE-UP CALL

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N ADAPTERIf you need an adapter, please contact “At Your Service”.

AIR CONDITIONING / HEATERHotel rooms are equipped with air conditioning. Each unit can be individually adjusted according to your comfort.

AIRPORT SHUTTLEPick up time for our shuttle service is every hour from 06:00 AM - 11:00 AM and 04:00 PM - 08:00 PM (for a fee).

ATMFor information about the closest ATM please contact “At Your Service”.

BABYSITTING SERVICE“At Your Service” will be happy to provide the contact details of some agencies. The choice and booking is up to you.

BUSINESS CENTERiMacs and the ability to print documents are available for your convenience. It is located on the ground floor next to our reception. “At Your Service” will be happy to assist you with additional services.

CAR RENTAL“At Your Service” will be delighted to help you with a reservation.

CHURCH SERVICEFor further information please contact “At Your Service”.

CONCIERGEPlease contact “At Your Service” and we will assist you with any questions and requests. This includes, among other things, reservations for restaurants, recommendations for activities and information on local attractions.

CREDIT CARDSWe accept American Express, Diners Club, Master Card, Visa and JCB.

CURRENCY EXCHANGEMajor currencies may be exchanged at the reception. Please understand that we can only exchange up to 100 $ a day.

DEPARTUREThe departure time is at 12:00 noon. If you would like to extend your stay or depart later, please contact “At Your Service” or reception to check availability and additional charges.

DOCTORIf you need medical care, please get in touch with “At Your Service”.

ELECTRICITYAll our power outlets in the hotel have an electric voltage of 230V.

EMERGENCY EXITSEvacuation instructions and floor plans are located at your room door.

EXPRESS CHECK OUTWe offer every guest the possibility of an express check out. Please contact the front desk for detailed information.

EXTRA BED/CRIBDepending on availability, we can accommodate an extra bed or a crib in your room if required. Please contact “At Your Service”.

FACSIMILE SERVICEThe front desk will assist you with outgoing faxes. The confirmation or incoming faxes are delivered to your room.

FIRST AIDPlease contact “At Your Service” for any help.

FITNESS / POOLOpening hours daily:Pool and infrared cabin: 06:00 AM - 10:00 PMSauna: Mon-Fri: 05:00 PM - 10:00 PM Sat-Sun: 08:00 AM - 09:00 PMFitness: 24 hoursMassage on request

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N FLOWERSPlanning a surprise? Consult “At Your Service”.

ICE CUBESPlease contact “At Your Service”

LAUNDRY SERVICE / DRY CLEANINGPlease contact the reception until 9:00 am in order to receive same day service. The service is provided from Monday through Friday except on public holidays.

LOST AND FOUNDFound items are kept in our lost & found according to legal requirements. Shipping to you is at your own cost.

LUGGAGE SERVICEPlease refer to “At Your Service” to pick up your luggage, or if you wish to leave your luggage to be collected at a later time.

MAIL AND MESSAGESIf you have received a message, you will recognize it through the red blinking message Iight at your telephone. Please press “5” three times and follow the instructions. Faxes and maiI wiII be delivered to your room immediately. Outgoing mail can be placed at the reception.

MARRIOTT REWARDSBecome a member of Marriott Rewards, our loyalty program. Earn valuable bonus points or frequent flyer miles and benefit from exclusive hotel offers, attractive benefits and perks worldwide. Join our bonus program: MarriottRewards.com

MOVIES AND TVNational and selected international TV channels are available at no charge.

NON-SMOKING HOTELPlease note that we are a non-smoking hotel. It is strictly prohibited to smoke in rooms and public areas.

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N PARKINGParking is available in the adjacent public parking garage. For price information please ask at the front desk or “At Your Service”.

PETSPets have to be registered before arrival or upon check in. Please note that pets are not permitted in the Restaurants. A daily cleaning charge applies.

PHARMACYPlease ask “At Your Service” or the front desk for directions to the nearest pharmacy or for the emergency services locations.

RECHARGE SHOPOur shop is located in the lobby and offers you snacks, beverages and souvenirs. For your convenience our shop is open 24 hours.

ROOM CLEANINGMarriott pursues a “Green Movement”. This means you get a daily room cleaning. For a longer stay your linen will be changed every 3 days. For the request of a daily change or to make your stay more comfortable, including extra-soap, towels, anti-allergic pillows, etc. please get in touch with “At Your Service”.

ROOM SERVICE / IN ROOM DININGOur room service is available from 6:00 am - 11:00 pm. A separate menu is digitally available on your TV. To order please contact “At Your Service”.

SAFE DEPOSIT BOXESPlease do not leave any valuables unattended in your room. Please use the safe provided in your room or the safety deposit boxes at the reception. The hotel assumes no liability for lost items.

SHOESHINE MACHINEYou can find a shoe cleaner located on every floor.

TAXI & LIMOUSINE SERVICEPlease contact “At Your Service”.

TRAIN & SUBWAY CONNECTIONSYou can receive the current train and subway schedules for Freising and Munich and buy daytickets at the reception.

TURNDOWN SERVICEPlease call “At Your Service” for the evening service.

WAKE-UP CALLPlease contact the reception or “At Your Service” for personal wake-up calls.

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S Let us spoil you - you deserve it!

Relaxation and well-being are the essential components of our newly renovated Spa.

Leave all your worries behind and relax at our sauna area, steam bath, infrared cabin or have a swim in our swimming pool.

Our modern fitness equipment is available for you 24 hours every day.

Opening hours pool and infrared cabin: 06:00 AM – 10:00 PM

Opening hours sauna: Mon-Fri: 05:00 PM - 10:00 PM Sat-Sun: 08:00 AM- 09:00 PM

Our spa offers: - fitness area - relaxation room - Finnish sauna - infrared cabin - steam bath - rain shower - swimming pool

For our guests the access to our spa is complimentary, except massage treatments.

Lockers are available in the changing rooms. The hotel assumes no liability.

To book a massage please call the reception or “At Your Service”.

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S RESTAURANT “DIE MOLKEREI”

Enjoy a full American breakfast buffet at our Restaurant “Molkerei”.

Opening hours: Daily from 6:30 am until 11:00 am

Visit the “Molkerei” also for our famous Sunday brunches every first Sunday of the month as well as on certain public holidays from 12:00 pm until 3:00 pm.

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LODEN BAR & LOUNGE

At our LODEN Bar & Lounge we offer snacks, cocktails or a good glass of wine in a local and relaxing atmosphere.

With cosy dining corners and a nice variety of food offers, LODEN Bar & Lounge is a good alternative to a restaurant visit.

We show all the sport highlights via SKY on a big video wall and additional TV screens.

In summer our guests can relax in the sun on the terrace while enjoying the beautiful view of Freising’s cathedral.

Opening hours: Daily from 11:00 am until 01:00 am

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RESTAURANT “STUB’N”

At the restaurant “Stub’n” we offer regional dishes as well as International cuisine at its best. With local products from Freising and its surroundings our kitchen team is preparing culinary highlights for you.

Opening hours: Daily from 12:00 pm until 10:30 pm

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ER VOICE MAIL

Your telephone is equipped with a voice mail feature which can be customized with your own personal greeting.A flashing light on the phone indicates a new message which can be retrieved by pressing “5” three times and then following the instructions.

INTERNETComplimentary internet is available in our business center either via our iMacs or the network connection.

Wireless internet is also complimentary in our public areas. To log on please select “Marriott_PUBLIC”. Please note that the speed is limited to 512kBit/s.

To use the internet in your room, please select “Marriott_Guest” and activate one of the available packages. You can choose between 24 hours for 8 € and 1 hour for 3 €.

ROOM TO ROOM CALLSPlease dial ”7” followed by the room number. Calling from room to room is complimentary.

LOCAL AND LONG DISTANCE CALLSPlease dial “9” to get an outside line followed by the number you wish to dial. Please note that the charges will be directly applied to your room folio.

TELEPHONE CHARGESNote that all outgoing calls will be charged.

We charge a connecting fee of 1.50 € when calling a toll free number.

Please contact “At Your Service” for further information.

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Munich Airport Marriott HotelAlois-Steinecker-Str. 2085354 Freising, Germany

HOW TO GET HERE

From Munich Central Station • S-Bahn “S1” or regional train to Freising• By taxi about 40 minutes

From the Airport • Airport Shuttle every hour from 06:00 AM - 11:00 AM and 04:00 PM - 08:00 PM (for a fee).• By taxi about 10 minutes

By Car • Continue on A92 or A9 until exit “Freising-Ost” or “Freising-Mitte” - follow signs for Freising - then the signs for “Krankenhaus/ Altstadt Parkhaus Mitte/ Marriott” to the hotel.

SHOPPING• The main shopping area is located in the heart of Freising, only a few walking minutes from the Munich Airport Marriott Hotel.

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You can store your valuables in the safe in your room or in one of our safes at the reception free of charge. The hotel assumes no liability.

IN CASE OF EMERGENCYThe most important part of our safety program is that you know how to respond in case of an emergency. On arrival at our hotel, please take a moment to take a look at the emergency exits on your hallway. The escape route is displayed on the back of your bedroom door. Alarm buttons are mounted on each floor and in each room. In an emergency press the alarm button in the immediate vicinity. Please familiarize yourself after check in with the following safety precautions:• Locate the emergency exits• Please have a look at the diagram on the back of your bedroom door• Locate the nearest fire extinguisher and alarm button

FIRE SAFETY PROCEDURESOur hotel is equipped with an efficient fire alarm system. We want to be sure that you are prepared to leave the hotel safe if one of our warning signals sounds. For your own safety please make yourself familiar with the following procedure:

LEAVING THE HOTEL• In case of an evacuation, you will be informed via an announcement• Take your room key with you• Please check if your door is hot or smoke is entering before you leave• If the corridor is accessible, please leave the hotel through the closest available emergency stairs• Do not use the elevators

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OR IS IMPASSABLE• Place wet towels on the floor in front of your door• Call “At Your Service” and tell them your name and room number• Turn off your air conditioning or heating to prevent smoke entering your room• Lie down on the floor to avoid inhaling fumes

SECURITY TIPS• If you are in the room, lock your door with all the available closure devices and use the attached spy hole in the door to identify visitors• Before you open the door, please ask for their identification. If you are unsure, please contact “At Your Service”.• Make sure that all doors and windows are closed• Be alert and look around carefully when you enter the garage• If you are traveling with a car, leave no valuables in your car• If you hear or see anything suspicious around the hotel, please notify immediately a hotel employee

München Airport Marriott Hotel Alois-Steinecker-Strasse 20, 85354 Freising, Germany T: +49.(0)8161.966.0, muenchen.airport@marriotthotels.com