Gtl Rim Capability Final V1 1

For internal use only Gateway Technolabs

Remote Infrastructure Management CapabilityCapability PresentationVersion: 1.0


Consequences

Service Offerings

Certifications

Offerings

Server Management

Network Management

Security Management

Desktop Management

Application Management

Virtualization Management

Cloud Management

EnablersMicrosoft, Linux

DNS/DHCP, IPAM

Database Support

Router, Switch

firewall, ASA, VOIP

Client OS, Laptops

SAAS, PAAS, AAAS

Alert monitoring

VMware ESXi, Hyper

MCPMCSERHCE

MCITP

CCNACCNPCCIE

CCDA

CISSPBS7799

PCIISO27001

CISA

VCA0 DTVCP- DT

VCAMCTS

RHCVA

ITILSIxSigma

SAS70ISO9000

PMP

Microsoft Office 365

Windows Intune

CR Management

Next Generation Infra

Self Help Portal

Knowledge Base Mgnt

Alliance & Partnership

Tools and Technologies

Information Security Mgnt Sys

Cost Saving & Budget Mgnt

Asset Management


Datacenter Consulting & Support Services:


Competencies Across Leading Products and Venders


ITIL Based Process

Trouble Ticket Engine

Knowledgebase

ChangeWorkflow

ThresholdMonitoring

Service LevelAgreements

EscalationEngine

ReportsEngine

NMSConfiguration

Baselines

Incident

Management Problem

ManagementChange

Managem

ent

Capa

city

Man

agem

ent

SLA

ManagementAvailabilityManagement

IT Service

Continuity

Managem

ent

Serv

ice

Desk


Our Differentiating Tenets

GTL Global Delivery Management

End-to-end services

Ability to scale

Best People, Low Attrition and steep ramp-up

capability

Global Presence and matured Delivery Models

Matured Quality Processes

Usage of variety of tools

Wha

t we

Offe

r

Improves ROI and reduces TCO

Skilled resources for management and support of the network

Customized and proactive SLAs

Productivity gains

Follow the sun model – 24 x 7 x 365 Management for improved uptime & system availability

Matured delivery processes connects

our multiple delivery centers in a seamless and efficient manner

Maintaining quality across all processes,

engagements and deliveries be it Management,

Development or Support

Usage of variety of tools to monitor large and complex projects

Multi tiered engagement

management process ensures you find us closer to you during

the entire project life cycle and afterwards

On-going risk identification,

prioritization and mitigation.

Build Design and

Implement

RUN Maintenance

Monitor Analyze &

Report

Plan Consulting

Flexibility and the ability to scale up and down based on business demands

…W

hat i

t brin

gs to

YO

U


Our business model is total

Partner(s)

Core Domain Experience

Gateway Versatile Expertise

+

Partner-centric Model

‘White Brand’ our services as yours

Achieve more profitability by increasing Top line & Bottom line revenue without increase in manpower expenses

Immediately add scale to your operations through skills of an experienced team of IT experts and proven track record to win new business

Widening up your services and enjoy total control over the account

Participate in Sales and Marketing efforts by jointly working with the partner to grow their business


‘Remote Infrastructure

Management Show Cases


Business Needs

Solution Overview

Technology Highlights

Client was looking for a Microsoft Server and virtualization technical consultant to manage and maintain the infrastructure of their Datacenters spread across various locations to cover after hours.

• Managed Windows 2008 Active Directory infrastructure including Domain Controllers, DNS servers, Exchange 2007 servers.

• Managing and maintaining VMWare vSphere 4.1 Infrastructure.

• Managing 16 domains with 37 Windows 2008 Domain Controllers in 26 Sites

• Managing 37 DNS Servers• Providing L2 and L3 support for VMWare

vSphere 4.1 Infrastructure with around 37 VMWare Host and 400 Virtual Machines.

• Providing L2 and L3 support for Exchange 2007 server.

• Applied Microsoft Best Practices in Domain and DNS environment.

Managed Services for client in USA


Business Needs

Solution Overview


Client was looking to have extension of their existing Support team in order to provide 24/7 coverage and improved skill set to manage things. Also , a reliable outsource partner for their increasing volume of support and maintenance needs.

• Managing IT Infrastructure including Corporate & Production environments.

• Managing 9 ESX Servers , 150+ containing windows and Linux server OS Virtualized Servers , 100+ Physical servers , 3 Domain Controllers , 250+ ADUsers,500+ Micro sites & sFTP Sites,8(Cisco) L3 Switches,6 (Cisco) L2 Switches , 2 (Equalizer & F5) Load Balancer

• Implementation and operational management with networks team and ensuring compliance to technical operational policies with standards for Process, Technology and Security.

• Setting up the centralized Helpdesk to provide the 24*7 Support.

• Used eVault, @Task, Whatsup Gold, RSA SecureID, CIsco VPN tool

Managing IT Infrastructure


Business Needs

Solution Overview


Client wanted a strong backend team to Manage various servers and do live 24/7 effective monitoring of the infrastructure .

• Managing and maintaining infrastructure with support to end client on Windows, Linux and MAC machines

• Managing 28 different clients who has a large Windows server based infrastructure and has a microtic based network

• Management of Exchange infrastructure• Managing 10 -15 Devices ,20 to 25

windows servers, 300 to 400 End Users systems

• Managing various windows based servers with different clients services like Domain controller, ADC, Web server, Sharepoint, group policy tools, MS Sql database services etc.

• Management of Xen server infrastructure• Nagios and backtrack configuration on most

of the sites

Managed Services for client in EMEA


Business Needs

Solution Overview


Client was looking for support on Linux based complex infrastructure to manage, implement and maintain the infrastructure of their end clients. We have RHCE certified team members working on the requirement efficiently .

• Managing Client infrastructure and services• Maintaining Linux Servers with different

distro i.e. Debian, Ubuntu, Redhat, CentOS, Suse

• Managing client’s Web servers on Linux OS• Providing troubleshooting support• Managing and maintaining Citrix Xen Server• Managed web hosting services and

consulting services to client’s end customers• Managed good network with Cisco routers

and L2 & L3 switches.



Business Needs

Solution Overview


Client needed expertise in managing and maintenance of their critical server applications and data

• Automated E-mail /sms base Alerts to be updated 24/7

• SLA driven Escalation capabilities ensure alert notifications reach to right people.

• Scheduled downtime allows for alert suppression during infrastructure upgrades

• Trending and capacity planning add-ons ensure awareness of aging infrastructure

• Multi-user access to web interface allows stake holders to view infrastructure status.

• Used Open Source technology for cost optimization



Business Needs

Solution Overview


Managed major Mysql database servers as a backend server with load balancing and automatic failover configuration , primarily used for webhosting service and mailing services

• Providing support on server installation configuration and administration task

• Managed DNS panels for webhosting and mailing services

• Managed clients web servers and web sites• Managed email server , Mysql server and

VPN server• Configuration and management of Mysql

server / Web server failover and load balancing configuration

• IPv6 configuration and failover configuration• Provided troubleshooting support to the

client on various applications• Provided consulting support



Business Needs

Solution Overview


Client was looking for Cloud Management services to migrate, maintain, enhance and monitor their applications by effective use of cloud platform

• Support all the applications being hosted on Cloud

• Supporting various platforms such as Microsoft Office 365, Microsoft Dynamics CRM Online, and Windows Intune

• Ongoing administration and support of cloud applications resulting in Centralized, focused services at a predictable cost

• On-demand sustained development services and optimization of cloud applications to support business innovation

• Monitoring and upkeep of cross-cloud integrations

• Helps client to have better cost estimation and budget planning

Managing Cloud environment for client in EMEA


Thank You

Corporate OfficeB/81, Corporate House, Judges Bunglow Road,

Bodakdev, Ahmedabad - 380 054 INDIATel: +91 (79) 2685 2554 / 4022 3000

Fax: +91 (79) 2685 8591Contact: [email protected]

mailto:[email protected]

Documents

Gtl Rim Capability Final V1 1