GSCOP: An e-learning case studyDavid WardRegulatory, Ethics & Compliance Director, Tesco

Tesco compliance model

A. Governance

& Leadership

B. Risk Assessment

C. Policies

D. Guidance & Procedures

E. Awareness, Training &

Communication

F. Monitoring & Review

• We use training to help colleagues do their jobs better, not to tick a box.

• This means the content must be memorable, relevant to the user and engaging.

• Training is just one part of a wider communications and awareness campaign.

• There is a place for e-learning and a place for face-to-face training. It’s not an either/or equation.

• Monitoring completion rates and seeking feedback are critical.

• …and never call it “compliance training”.

Our compliance training principles

http://leap.launchandlearn.co.uk/

Meet the team

• Users were asked to give feedback on the following statements:• The module was relevant to my role• The module was engaging and interesting• The module was the right length• The test questions were fair• The hints and tips were helpful

• Around 75% of users agreed or strongly agreed with these statements

Feedback is a gift