GRUPPO TELECOM ITALIA Mktg servizi premium, web e portali novembre 2011 89 Plus User’s Guide

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GRUPPO TELECOM ITALIA Mktg servizi premium, web e portali novembre 2011 89 Plus Users Guide Slide 2 89 Plus Mktg servizi premium, web e portali 2 Go to www.899plus.it Login as Supervisor (ref slide 3) or the single 89x (ref slide 11) Set the bypass numbers for each carrier you want Set the welcome message Start the service 89 Plus basic steps Slide 3 89 Plus Mktg servizi premiu, web e portali 3 In this way youll monitor all your 89x together. Furthermore, you can assign to each of the 89x two passwords (pswd): one to permit a Third Part (TP) to manage completely a specific 89x (gestione); one only to permit a TP to read the statistical data (consultazione). As Supervisor you can enter whenever you want in each 89x to modify every parameter, independently if you have assigned a TP the management of the 89x. Login as Supervisor Slide 4 89 Plus Mktg servizi premiu, web e portali 4 Login as Supervisor After you have requested this way to login, Amuser will communicate to you the userid and pswd to login as Supervisor. You can continue to login each 89x using the old pswd and userid. Slide 5 89 Plus Mktg servizi premiu, web e portali 5 Supervisor home page After the login, you enter a page where all your 89x are displayed. For each 89x how many users are currently connected are displayed. Slide 6 89 Plus Mktg servizi premiu, web e portali 6 If you decide to assign the whole management of the specific 89x to a TP, you can set a pswd (Password di Gestione). If you want that a TP may only read the statistical data, you can set another pswd (Password di Consultazione). Supervisor home page Third Part management Slide 7 89 Plus Mktg servizi premiu, web e portali 7 Remember to switch the Registra la configurazione button after every new setting. !! Furthermore you can decide to allow the Consultazione profile to read or not the bypass numbers you have set. Supervisor home page Third Part management Slide 8 89 Plus Mktg servizi premiu, web e portali 8 The TP allowed to login, will do it as usual (ref slide 11), by entering as userid the entire 89x number and as pswd that one assigned by the Supervisor. As Supervisor you can login whenever you want by clicking the Entra button even if the TP has changed the assigned pswd (its his right). Youll be aware of it because you read it in your Supervisor page. Supervisor home page Third Part management Slide 9 89 Plus Mktg servizi premiu, web e portali 9 In every case, as Supervisor, you can directly enter in the specific 89x by clicking on the Entra button. Remember only to define the Password di Gestione. Supervisor home page Third Part management Slide 10 89 Plus Mktg servizi premiu, web e portali 10 Pswd GestionePswd ConsultazioneActions Not set Error (one of the two pswd has to be set at least) SetNot Set Supervisor and eventually TP1 can completely manage the 89x Not setSet Supervisor and eventually TP2 can only read the statistical data Set Supervisor and eventually TP1 can completely manage the 89x; eventually TP2 can only read the statistical data. Here it is for the management of each 89x displayed in the Supervisor Home Page the actions related to the pswd settings. Supervisor Home Page Third Part (TP) management resumptive Table Slide 11 89 Plus Mktg servizi premiu, web e portali 11 Supervisor Current Active Users NEW By clicking the Utenti Attivi button it is possible to monitor how many users are connected in each 89x currently employed. By clicking the Utenti Attivi button together with the ctrl keyboard button, it is possible to monitor all the 89x numbers (currently employed or not). Slide 12 89 Plus Mktg servizi premium, web e portali 12 Login the single 89x To login, please digit as user id the 899 number itself (899020291). As password now digit pluto. The first time with your own 899 youll have to digit the password you have decided signing the Contract. Slide 13 89 Plus Mktg servizi premium, web e portali 13 Login: the Home page After the login, you will have the home page where are shown for each Carrier the bypass numbers previously set. To set the new parameters, you have to click the voice parametri in the menu bar. Slide 14 89 Plus Mktg servizi premium, web e portali 14 It is possible to set start and stop time intervals for each day of the week, by checking Gestione manuale degli orari. Parameters page timetable management In case of an incoming call when the service is closed a Text to Speech message will be heard. A default generic message is set that can be changed. NEW Slide 15 89 Plus Mktg servizi premium, web e portali 15 It is also possible to set the sempre aperto option if no special setting is required. Parameters page timetable management NEW Slide 16 89 Plus Mktg servizi premium, web e portali 16 Parameters page Bypass numbers For each of the 5 Italian Carriers (4 mobile and 1 fixed line) you can set 4 bypass numbers in priority order. That is: if the first number doesnt answer due busy line, answer lack or malfunction, the system switches to the second number and so on. Remember first of all to set the carrier and the german prefix (0049) before the number. After all remember to switch the Esegui button. Outside Italy, you cannot use this option. Set it always in: 02020202 Slide 17 89 Plus Mktg servizi premium, web e portali 17 The automatic hanging up stops the call when the maximum time allowed has been reached for each OLO before Telecom Italia bills a chargeback. Parameters page Automatic hanging up Time is automatically set in function of the 89x and the OLO. By default this performance is set on. In case of change a blinking alarm will appear. Slide 18 89 Plus Mktg servizi premium, web e portali 18 Parameters page Tax Delay For 89x with pay per minute, this tax delay is set = 0 because pay time starts at the call answering. Slide 19 89 Plus Mktg servizi premium, web e portali 19 Parameters page89Plus tone After having set this option, if you answer, you will hear a tone indicating that the incoming call is effectively passing through the Plus platform. Slide 20 89 Plus Mktg servizi premium, web e portali 20 Parameters page Calling Identification Number Hiding With this option set, the operator (if a display is available in his working station ) will not able to see the caller line identifier (CLI). DO NOT SET THEM !!! Slide 21 89 Plus Mktg servizi premium, web e portali 21 Parameters page Welcome Message (obligatory) Abroad, you can insert the Welcome Message in two different ways: 1: FONIA INVIATA You can deliver a pre-registered message by selecting the Fonie button in the menu bar. This message has to speech: 1) the service name, 2) its exact cost either for fixed line or for each mobile carrier, VAT included, 3) the majority age allowed to use it, 4) the request to wait for 5 seconds as acceptance and 5 seconds of silence. The pre-registered message requirements are: Wave PCM, 8000 Hz, 16 bits, Mono. This message will be online after 3 labour days. To use it, after it has been put online, you have to click this check button. Slide 22 89 Plus Mktg servizi premium, web e portali 22 Parameters page Welcome Message (obligatory) Abroad, you can insert the Welcome Message in two different ways: 2: FONIA IN TTS This is the quickest way to insert a welcome message, maybe waiting in the meantime the pre- registered message to be put online. It is simply requested to digit in the appropriate text box only the presentation part of the service (eg. Benvenuto al servizio di informazione ). Automatically it will be translated in a high quality synthesized speech. All the following informations (costs etc) are spoken automatically and you dont have to provide them. Remember to click the appropriate check box. Slide 23 89 Plus Mktg servizi premium, web e portali 23 Abroad you can set the service in two status: Disattivo (out of use) The caller will hear a standard message of service at the moment out of use; unless you didnt have pre-registered an appropriate message (ref Fonie). Verso risponditore (in use) Clicking this check box, the bypass towards the destinations you set is available. Parameters page Service Status DO NOT SET IT !!! Slide 24 89 Plus Mktg servizi premium, web e portali 24 Parameters page Remember!!! Each time you make a change in the system configuration you MUST click the ESEGUI button to make it available !!! Slide 25 89 Plus Mktg servizi premium, web e portali 25 The message page: Fonie Outside Italy you can deliver via consolle only two kinds of messages: La Fonia di Presentazione previously described. (slide 21-22). La Fonia di Servizio Disattivo, previuosly described (slide 23). To register them you have to respect the requirements described below each box. Both messages will be available after 3 days.