Group ProfileGroup Profile

www.custom.biz

Custom S.p.A.,

is a Group of privately owned Companies operating in the mechatronics vertical sectors.

Custom stands out in the market for the design, technology, innovation and extensive range of products offered.

RETAIL & HOSPITALITYPcPos & Cash registers

GAMINGLottery & Betting

TICKETINGEvents, trasports, parking

AVIATIONBoarding pass & Luggage tags

MOBILITYPrinters & Tablets

INDUSTRIALSelf-service Kiosks

Core Business Areas

The Group core business lies in the design, manufacture and delivery of solutions for:

Innovation & Technology

Custom added value is the continuous search for “unique elements “ which characterize the products manufactured.

Our goal is to always provide to our partner, innovation.

The Group counts more than 300 resources.The sale of products is approx. 400K units/year.The revenues for the last fiscal year amount to 69.1M/€.

Custom Worldwide – Sales Network

Manufacturing Network

The manufacturing plants are organized, managed and controlled by Custom’s staff.

Country ManufacturingVolumes

Manufacturing Plants Staff

ITALY 30.000 100

ROMANIA 145.000 60

INDIA 22.000 30

CHINA 195.000 100

BRAZIL 6.000 10

Total 398.000 300

% revenue per market segment

Revenue trend and forecast

Know How & Resources Every year, Custom reinvests its corporate profits in R&D activities.Designs and develops all the products In-House and 50% of human resources is composed by qualified technical staff.

Custom has 22 patents for innovation and invention.

Custom has created technologies that, today are commonlyused in the fiscal, gaming and public receipt printing market.

Custom is Quality ISO9001:2008 certified.

Custom Service Desk

Our customers should focus on their own business, without losing time in managing IT problems. We guarantee the continuity of the service and the functionality of the products in the shop, sometimes even before that the problem is detected.

• Requests’ management with the Ticket Management System• Continuous control of the services with specialized technical staff• 2° level technical support• Service remote control• Management of the SLA agreed with the customer• Warranty of service continuity to the customer• Reporting

Custom Service Desk

Service – Repair lab and spare parts logistics

• Repair lab with highly qualified technicians• Lab for run-in and burn-in systems’ tests• Logistics center for spare parts stock• Disposal center for materials from the shops

Custom has a team of qualified technicians, both in Italy and in Europe, to whom it commits the on-site technical assistance service. These selected structures receive the SCC – Custom Service Centers status.The Full Service Agreement is unique for all the Europe, both for type and quality of the service. In Italy we have a team of 55 selected SCC with a widespread availability on all the national territory and with more than 180 highly qualified technicians who follow activities such as:

• Service interventions - damages• Extra service interventions: transfers, change of company name, shutdown• New shops opening• Renewals • Recurring checks on fiscal products

SCC – Custom Service Centers

Abruzzo:• DATA DUE• METALUFFICIO

Basilicata :• INFO & TEL• MARONE

Calabria :• LP DATA

Campania :• DEMOS• GED SERVICE

Emilia Romagna :• ABM SYSTEM• AREMA EMILIA• RICCI&CASELLI

Lazio:• SIMPLYSERVICE• DSG• EURO ASSISTENZA• HI TEC GROUP• MOLFESE

Liguria:• DITTA PERATA• MANTERO• RRT di SESSA

Lombardia:• DIEFFE SISTEMI• EXIS INFORMATICA• FUTURA ICT• INFO TRE• LEMU• SAT ELETTRONICA• STEVA

Marche:• ARECA UFFICIO• CESARETTI• FIBER

Piemonte:• CDS SISTEMI• GABBIANI• NEW CASH• T.A. TORINO• TECNO SYSTEM• TEKNE 2

Puglia:• PROFESSIONAL SERVICE• TECNOCENTER

Sardegna:• RECKON• SOPRES

Sicilia :• DIRECAS• EMMETEC• POS DATA SYSTEM• SICILY

Toscana:• BECATTI• GROSSO• PIGIEMME• PUNTO CASSA

Trentino Alto Adige:• DATA SISTEMI TN• GIACOMUZZI

Umbria:• LEONELLO LUNGHI• RATINI

Veneto Friuli Venezia Giulia:• VDS

Custom Service Centers in Italy

Germany GreecePoland Portugal Czech RepublicUKRomania Russia and CISSlovacchia Spain SwedenUkraine Ungary

Custom Service Centers in Europe

Custom Service Centers Worldwide

CRM –Service Web S4 Platform

Precise planning of

interventions

Reduction of intervention

and management

time

Data reliability and

safety

Information sharing

Data export for reports

and analysis

Quick and direct communication

Forecasts and

intervention analysis

Real time quick

management

SCC - SERVICE CENTER CUSTOM

2 Level service

Ticket Opening

1

2Take on responsibility

3SCC activation

4

Intervento del Tecnico SCC.chiusura interventoCompilazione “Form B”

5Communication intervention closing formB sending

“Form A” compiling

6Ticket closing

S4 Platform7

1 Level serviceCUSTOMER HELP DESK

CUSTOM HELP DESK

SHOPService interventions flow

Extra Service interventions flow

SCC - SERVICE CENTER CUSTOM

1

2

3SCC activation

4

Intervento del Tecnico SCCchiusura interventoCompilazione “Form B”

5Communication intervention closing

“Form A” compiling

6Ticket Closing

7Ticket closing

Take on responsability

Ticket opening

CUSTOM HELP DESK

SHOP CUSTOMER HELP DESK S4 platform

Custom Service Centers – Branches Custom Service

Custom has a helpdesk structure in Treviso dedicated to key account customers that gives support to the SCC 7 days a week with highly qualified technicians. We have also a branch in Gallarate (VA) for spare parts and logistics, repair lab, disposal center for materials from the shops.

POSPOS OEMOEM TKTTKT GLBGLB

Some main references

Vision

CUSTOM is committed to satisfying the increasing demand for service automation that our Customersare offering to end users.

The aim is to provide user-friendly and fast technology.

Every day, at the parking lot, the ATM, the airport check-in desk,the supermarket or a self-service kiosk, we look for a simple and fast service.

Our resources are committed to makingthese solutions user-friendlyand pleasant for the user.

A better service, for a better future!

Americas

CUSTOM AMERICA814 First State Blvd Wilmington , DE 19804 USATel +1 302 384 6931 Fax +1 302 691 5770

CUSTOM ARGENTINA Av. Del Libertador 18.025 - 1643 Beccar, P.cia Buenos Aires ARGENTINATel. +54 11 53539841 Fax +54 11 53539841

CUSTOM NITERE BRASILRodovia Br-459, km 124.1 - Distrito Industrial,Santa Rita do Sapucai, MG-CEP 037540-000 BRAZILTel. +55 35 3471 0500 Fax +55 35 3471 0500Rua Joao de Souza dias, 316 - Campo Belo,Sao Paulo , SP-CEP 04618-001 - BRAZILTel. +55 11 2384 9984 Fax +55 11 2384 9984

Africa

CUSTOM AFRICAViking House, Waiyaki Way, Westlands, Nairobi KENYATel. +254 202725546 Fax +254 722518114

CUSTOM SOUTH AFRICAUnit 13 Meadowbrook Business ParkJacaranda Street Olivedale, Randburg SOUTH AFRICATel. 011-462-0984 / 0426 Fax 0866 104 182

Asia Pacific

CUSTOM INDIA A702 Lok Vihar Chs, Saki Vihar Road, Powai, Mumbai400087 INDIA Tel. +919870137778

CUSTOM HANINDO CHINARoom 3204 -3205, Tower B, City Center, No. 100Zunyi Rd, Changning district, Shanghai , CHINATel. +86 21 6237 0600 Fax +86 21 6237 0598Room 1005 -1006 Haosheng plaza, No. 68 DongbinRd, Nanshan district, Shenzhen , CHINATel. +86 755 8659 9823 Fax +86 755 8665 2653Room 612, Tower 6, Guan Lu Yuan Zhong Li,Chaoyang district, Beijing, CHINATel: +86 10 6544 7307 Fax: +86 10 6544 7307 Room 340 3rd Floor, Minhang Culture CenterNo. 280 Hangyun South Rd, Baiyun districtGuangzhou, ChinaTel: +86 20 8631 1977 Fax: +86 20 8631 1977

CUSTOM HANINDO SEAJl. Fatmawati Raya No. 55, Jakarta Selatan – 12410 INDONESIATel. +62 21 7590 0909 Fax +62 21 759 00 808

CUSTOM HANINDO PHILIPPINES

Sales and Service Network

Europe

CUSTOM MILANVia Tognasca, 7 21013 Gallarate, Varese ITALYTel. +39 0331 706890 Fax +39 0331 706891

CUSTOM MODENAV.le Virgilio, 56D 41123 Cittanova, Modena ITALYTel. +39 059 8869511 Fax +39 059 8869512

CUSTOM TREVISOVia Callalta, 31/E 31100 Treviso, ITALYTel. +39 0422 363335 Fax +39 0422 363371

CUSTOM GMBHBleidenstrasse 6-10, 60311 Frankfurt am Main DEUTSCHLANDTel. +49 (0) 176 668 49005 Fax +49 (69) 297 238 899

CUSTOM STIMARE UK & IRELAND4 Bramber Court Bramber Road, LondonW14 9PW UNITED KINGDOMTel. +44 208 0998071Units 5 & 6 Ballyw altrin Business ParkBoghall Road Bray Co. Wicklow IRELANDTel. +353 14429320 Fax +353 12761816

CUSTOM RUSSIA CIS & BALTIC20, bldg.36, 1st Graivoronovskiy st.109518 Moscow RUSSIATel. +7 495 956 9336 Fax +7 495 956 9336

900A Vicente Madrigal Bldg. 6793 Ayala Ave. Makati City, PHILIPPINESTel: (63 2)-844 5480

CUSTOM HANINDO THAILANDNirvana@Work Kaset-Nawamin 343/7-8 Moo 9 Klongkum Bungkum Bangkok 10230, THAILANDTel. +66 (0) 2-106-5999 - Fax +66 (0) 2-106-5998

CUSTOM HANINDO SINGAPORE16 Jalan Kilang Timor #03-02 Redhill Forum Singapore, 159308, SINGAPORETel. +65 6908 0281 - Fax +65 6274 2103

FASYOperations and R&DVia Tognasca, 7 21013 Gallarate ITALYTel. +39 0331 706811 Fax +39 0331 706845www.fasy.comSales and ServiceVia Callalta, 31/e 31100 Treviso ITALYTel. +39 0422 363 335 Fax +39 0422 363 371

SYSTEM RETAIL S.p.A.Operations and Company ManagementViale dei Platani, 3 60018 Marina di Montemarciano, Ancona ITALY Tel. +39 071 9190559 Fax +39 071 9193231www.systemretail.itR&DVia Marcello Garosi, 60 00129 Roma ITALYTel. 06.50795832

NETRISING SrlVia Veronese, 9 47521 Cesena ITALYTel. 0547 481722 Fax 0547 481722www.netrising.it

BIZETA RETAIL SOLUTIONS SrlVia Don Abbondio 2/4 20032 Cormano, Milano ITALYTel. +39 02 61 50 612 Fax +39 02 61 51 931www.bizeta.net

MAXIMA SrlVia IV Novembre, 6/c 35010 Limena, Padova ITALYTel. +39 049 8843246 Fax +39 049 8845945www.maxima.it

CUSTOM PRODUCTION EUROPE SrlGlimboca n° 342 327220Caras-Severin, ROMANIATel/Fax: +40 355 401949www.customproduction.ro

Thank You

CUSTOM S.p.A. - Group of Companies -

Operations and R&DVia Berettine, 2 43010 Fontevivo, Parma ITALYTel. +39 0521 680111 Fax +39 0521 610701info@custom.biz www.custom.biz

Company ManagementVia Enrico Fermi, 4 43010 Castelguelfo, Parma ITALY

Logistics HubVia Lisbona, 543010 Interporto di Fontevivo, Parma ITALY