GRAND HYATT_1.ppt

7/30/2019 GRAND HYATT_1.ppt

1/21


2/21

HYATT BRANDS


3/21

OWNER OF HYATT HOTELS CORPORATION LTD:MR JAY PRITZKER

PRESIDENT ,CEO AND DIRECTOR OF HYATT HOTELSMR MARKHOPLAMAZIAN

HEAD QUARTERS:HYATT HOTEL CORPORATION GLOBAL HEAD QUARTERS

HYATT CENTRE

71 SOUTH WACKER DRIVE

CHICAGO

LLINOIS 60606

USA


4/21

GRAND HYATT ,MUMBAI

The Grand Hyatt, Mumbai is an ArchitecturalExcellence.

Spread over 12 Acres of Landscaped Gardens and

water

features.

This property is owned by Mr Arun Saraf owner of

Juniper Hotels Pvt. Ltd.


5/21

The Grand Hyatt Mumbai is situated off

Western Express Highway 10Kms from

International Airport.

This Property consists of a Luxurious 547

Rooms and well equipped 147 Residential

Suites.

It has been awarded the Best Luxury Hotel

in India at the Business Destinations Travel

Awards 2013.

Grand Hyatt Mumbai is Grand in Every

sense of the word.


6/21

MANAGEMENT

The following people are behind the success of grand hyatt mumbai

They are the people who make the tough decisions that effect the

company in major ways


7/21

MS BRITTA LEICK MILDE

AREA/HOTEL MANAGER

MR DAVID MANSFIELD

GENERAL MANAGER

DIRECTOR OF ROOMS MR GOPINATH GOPALAN

DIRECTOR OF FOOD & BEVERAGE SERVICE MR VIJAYAN GANGADHARAN

EXECUTIVE CHEF CHEF JEAN CHRISTOPHE

FIESCHI


8/21

Departments Trained in:Food And Beverage Service

Front OfficeFood Production ( Kitchen)

House Keeping


9/21

FOOD AND BEVERAGE SERVICEFIFTY FIVE EAST

CELINI

SOMA LOBBY LOUNGE


10/21

CHINA HOUSE CHINA HOUSE LOUNGE

GOURMET STORETHE BAR


11/21

Things learnt IN fooD &BEVERAGESERVICE:Table and Buffet setup.

Tea Coffee Service.Food pickup and Replenishment.

Serving the guest.

Escorting the Guest to the table.

Clearing the back area .Wiping of Glasses, plates and cutleries.

Setting up and closing of restaurant.


12/21

FRONT OFFICEThe Different sections of front office includes:1. FRONT DESK 5.BUSINESS CENTER2. GUEST SERVICE CENTRE3. BELL DESK4. GRAND CLUB


13/21

Front office is the an important department of the hotel.

The main function of this department is to give warm welcometo the guest

It helps to create good image in front of the guest.

This is the first department where guest comes in contact

with.

This also includes sub departments like Reservation, Bell

desk, and Travel desk concierge.

It also provides some facilities like concierge service to the

guest.

Thing lea nt at guest se vice cent e:


14/21

Things learnt in front officeTo update a Reg card.

Escorting the guest to his room.

Assisting guests with their Luggage.

To take a check in and check out process.To issue Luggage.

To Hail a cab for the Guest.

Distributing news paper according to guest

preference.To issue car docket for parking.


15/21

FOOD PRODUCTION (Kitchen)In a metropolis city like Mumbai, people are known to relish

eating at well known restaurants. GRAND HYATT MUMBAI as

always is blessed with great and legendary Chefs who lead

the whole kitchen team in a successful way towards guest

satisfaction.


16/21

Different Kitchens in the Property:Restaurant Kitchens

Banquet KitchenPastry and Bakery Kitchen

Things Learnt in Kitchen as below:To work safely and effectively.To keep the work area clean.To always respect the uniform by keeping it tidy.

Finding new ways and being innovative in presentationof dish.Maintaining hygienic standards at all times and

fulfilling guest demands.


17/21

HOUSE KEEPINGHousekeeping is responsible

for cleaning and maintaining

hotel premises which

include

public area, guest rooms,lobby, swimming pool area

etc. generally this

department

is not visible to the guest.It works for guest satisfaction

through keeping the

environment clean and

hygiene.


18/21

Things learnt in House Keeping:

Bed Making.To Give turn down service.

To do a runners job.

To service a room.

Mini Bar Refilling.

Cleaning of renovated rooms.

Blowing of rooms.

Placing amenities in renovated rooms.Different chemicals used to clean the rooms and to

remove the stains.


19/21

OTHER FACILITIES ANDSERVICESBusiness Centre24 Hours Room Service

24 Hours Manager of Duty

Shopping Plaza

Christian Georgio Hair and Beauty SalonKids Play Area and Baby Sitting service

Doctor on call , Associated with Asian

Heart

Hospital

24 Hrs Laundry and Dry Cleaning service

Club Oasis Fitness and SPA

In Room Broadband High Speed Internet

Access and data Ports etc.


20/21

Programes used in grand hyatt

Micros

Hfele Dialock (Electronic Locking

System)

Knowcross Triton (Call Management

System)

Scala 5.1 (Materials Management

System)


21/21

Thank you

Documents

GRAND HYATT_1.ppt