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Got your NPS® score.Now what?
NPSactivate
NPSactivateAn action-oriented seminar to switch on the benefits of the Net Promoter® System
www.futurelab.net/NPStoolbox
Once upon a time, there was a number. The Net Promoter® Score. Some said the number had magical powers.
But simply measuring NPS will not bring magic, happiness or higher margins to the land. It’s what you do with it that counts.
When the path between information and action is not clear you have to struggle for buy-in and battle against business-as-usual.
Now you’ve started your NPS story, use this seminar to turn it into a true story of higher loyalty, retention, spend and word-of-mouth. Numbers that really do have magical powers.
www.futurelab.net/NPStoolboxCall: +32 2733 [email protected]
Get NPSactivate in your diary. BOOK NOWDuration: 1 dayCost: €1,500 Contact us to check the date and location of the next seminar and to book your place.
Who should attend?Senior NPS, retention or loyalty managers who want to know how use NPS to prioritise activities, change behaviours and deliver bottom-line benefits.
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steps to see what NPS can really do
ASSESS YOUR NPS Strengths, weaknesses and warning signs• Take the long view of NPS as Change not Measurement • Avoid the common pitfalls for NPS programmes• Prepare quick-win tools to remedy weaknesses and leverage strengths - Tighten your survey: better data and response quality - Generate engagement and management buy-in - Make structural, governance and organizational changes - Focus on closing-the-loop and Promoter activation
ANALYSE YOUR NPS Linking customer KPIs with financial metrics• Quantify the effects of WOM and customer retention• Calculate the value of your Detractors, Passives and Promoters• Measure what matters: asking the right customers the right questions • Link NPS to key decision-making processes
PLAN YOUR NPS Mapping a successful Net Promoter journey• Leverage customer data to set realistic goals for next week and next year • Get the timing right: synchronize NPS with management rhythms• Build a change management team: create Customer Champions• Communicate meaningful success stories: make NPS more than a score
GET INSPIRATION FOR NPS See the nuts and bolts of best practice • Perfect your closed loop process• Pinpoint the drivers of recommendation• Find out why NPS users evangelise
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NPSactivate LEVERAGE NPS MONETISE NPS EXPAND NPS= + +
Why Futurelab?Our seminars are led by pragmatic Net Promoter professionals with extensive ‘on-the-ground’ experience. Futurelab is an international customer-centricity boutique. Our associates have delivered many of the world’s largest NPS® programmes in Europe and America. All our Associates have learned about NPS practice in the trenches of corporate reality and many have also obtained formal certification in the field.
NPSactivate
Improve your NPS with our tools
NPSevaluateA 1-day seminar to help you decide if NPS is right for you right now €1,000
NPScalibrateA 10-day Rapid Audit to help you strengthen your NPS programme €10,000
NPSscopeA 1000-customer NPS Survey: score, expert analysis & strategic recommendations €17,500
For information on dates and venues, or to book your place at one of our NPS training events, email [email protected]
Net Promoter® and NPS® are registered trademarks. Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.
BEYONDAfter NPSactivate, you will be able to make your NPS programme stronger and sharper. Experience tells us however that good progress usually involves some tricky, sticky, practical issues. We can help. Talk to us about tailored, on-the-ground support for NPS development.
