Giridhar Injam Profile

Profile Giridhar Injam

Giridhar InjamTata Consultancy ServicesEmail: [email protected], [email protected] Phone: +91 7871628949

Experience Summary

13+ years of experience in testing in these 10+ years of extensive experience in performance testing & engineering and 3+ years of functional & automation testing.

Since Joining TCS, I have worked as a Performance Test consultant Prior to TCS I had worked as Test Manager and Lead in Performance Testing and Engineering and Functional automation testing handling around 16-25 resources, RFI, RFP, Plan & estimation and capacity planning, Has Experience in ERP- SAP, Seibel, Telecom, Retail and Web services.

Prior to TCS I had gained experience in Financial, Telecom, Consumer Products, Hospitality, Healthcare and Procurement domain in performance testing and Functional Testing in Leading MNC’s.

Worked as on-site Coordinator in UPC, in Amsterdam, Netherlands on 2007 Worked as performance test consultant in TM, in Malaysia on 2014 and 2015

Preparing Performance Test Plan, Estimation, Load Modelling, analysing & reviewing the requirements, test scripts creation, execution, monitoring, identifying bottlenecks and potential root causes and provide solution analysis report generation and final summary report.

Preparing Functional Test Plan, Test Strategy, Estimation, Budget Allocation, Resource Allocation and Management, Conducting various types of Tests, review of test case and analysis of reported defects based on the category and assigning responsibilities to various development teams and preparing Final Test Summary Report.

Conducting Case / System / Process Study for project planning, scoping, estimation and tracking.

Implementation of project plans within deadlines. Team mentoring, deployment, monitoring and development.

Defining best practices for project support and documentation. Recruitment, training and counselling of processing associates.

Involve in Tools evaluation and tools suggestions and i have done the POC for various performance testing tools to the client, in functional automation and performance testing and engineering.

Preparing the RFP/RFI for the new client and existing client for getting the new Projects

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mailto:[email protected]


Technology

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Hardware Software Products Tools DomainsElectronics circuits, digital systems and micro processor.

OS – Windows 98,windows 2000,Windows XP,Windows 7,Unix

Databases – Oracle 9i ,SQL Server

Performance Testing Tools –Load Runner, OATS, RPT, J meter, Silk Performer, HTTP Watch, Neoload, VSTS and Soasta.

Monitoring Tools – Perfmon, Site scope, Intro scope, Zabbix, Negios and IBM Tivoli

Functional Testing Tools – Winrunner, QTP, selenium and UFTDefect Tracking Tools –ALM, Quality Center, Rational Clear Quest, Bugzilla, PR-Tracker, Test director and IPC

Configuration Tools – Rational Clear Case and Visual Source Safe

Healthcare & Financial & Banking, Telecom, Consumer Products, Procurement, Hospitality, Web based Applications, Airline and Insurance Domain.


Qualifications

Degree and Date Institute Major and SpecializationBachelor of Engineering May 2002

Periyar University Electronics and Communication Engineering

Project Thesis

Project Title BOD, CMS

Company TCS

Customer Lufthansa

Period March 2015 – Till date

Description • Deutsche Lufthansa AG is an air traffic company with global operations.

• The Lufthansa Group includes more than 400 subsidiaries and affiliated companies.

• Lufthansa flies to 18 domestic destinations and 193 international destinations in 81 countries across Africa, Americas, Asia, and Europe (as of April 2014). This includes destinations served by subsidiaries Lufthansa City Line and Lufthansa Regional as well as those operated on behalf of Lufthansa by Private Air.

• Lufthansa is one of the five founding members of the Star Alliance, the world's largest airline alliance, formed in 1997.

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Responsibilities Understanding the functional and Non Functional Requirements and validating against the Non Functional environment.

As a NFT test consultant and involved in identify the scope for NFT testing and finalise the business scenarios for performance testing.

Prepared the tool evaluation and completed the POC on Neoload Tool.

Preparing the Estimation and Plan and test strategy for NFT and Performance Engineering

Preparing the various types of metrics and capacity planning for the testing.

Preparing the work Load model and scheduling the business scenarios for performance test execution

Responsible for communicating with customer, business team to resolve technical issues

Actively attend meetings with fellow testers and other groups to evaluate the progress and Status of the application.

Competent in managing, reviewing and monitoring the SQA test process in a project

Excellent knowledge of Offshore/Onshore model and have experience in the product/services project activities.

Project Title ICP/NOVA/GEMS

Company TCS

Customer Telekom Malaysia (TM)

Period Sep 2014 – March 2015

Description ICP SystemICP supports the end to end operations for TM Broadband product segment, commercial name ‘Streamyx’. A copper ADSL based service.

NOVA SystemNOVA supports the end to end operations for TM High Speed Broadband (HSBB) product segment, commercial name ‘UniFi’. A fiber optic ADSL2, VDSL based service. GEMS SystemGEMS stands for Group Enterprise Resource Management System. GEMS is a major initiative by the Management of TM and the GEMS Project Team is responsible for its development. GEMS will standardize back office operations such as finance, material management and human resource management for TM and its subsidiaries using SAP as the Enterprise Resource Planning (ERP) computing infrastructure.

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Responsibilities Handle with 8 member team offshore and onshore performance test consultant for TM.

Understanding the functional and Performance Requirements and validating against the performance environment.

Involved in identify the scope for performance testing and finalise the business scenario’s for performance testing.

Preparing the Estimation and Plan and test strategy for performance testing and Engineering


Involved and reviewed in generating scripts using Loadrunner tool and reviewing all our scripts standards, test data support


Developed two assets for the client team Responsible for communicating with customer, business

team to resolve technical issues Actively attend meetings with fellow testers and other

groups to evaluate the progress and Status of the application.

Identifying the Performance bottle neck and giving the root cause to the project team.



Project Title hp shopping portal

Company TCS

Customer HP

Period Aug 2014 – Sep 2014

Description Re-design of HP online shopping website into a single, state of the art ecommerce application for B2B and B2C solutions. The new system is anticipated to improve the quality of the customer experience, generating important benefits to HP and its customers. and its customers

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Responsibilities Handle with 7 member team automation and performance testing for hp shopping portal.


Involved in validate the performance and automation test Scripts and test suits

Developed new automation frame work for selenium tool for improving the performance of test execution effort.








Project Title Pre-sales

Company TCS

Software used Performance and Automations testing proposals

Period Feb 2013 – July 2014

Responsibilities Understanding the Business requirements of the application or Product for new proposals

Involved in identify the architecture of the product and identify the end to end functional flow.

Preparing the RFP, RFI and estimation performance testing and Engineering


Preparing the work Load model and scheduling for business scenarios


Actively attend meetings with fellow of team members and other groups to evaluate the progress and Status of the pre sales.

Assessment for the all Telecom performance testing and engineering projects in Chennai location.

Project ebay/GSI

Company Accenture

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Customer Ebay PayPal

Period Aug 2013 – Jan 2014

Description GSI Commerce, Inc. was formerly known as Global Sports Inc. GSI one of eBay’s three main business units, alongside eBay Marketplaces and online payments provider PayPal.

GSI Commerce, Inc. provides e-commerce and interactive marketing solutions for brands and retailers. It offers e-commerce technology solutions, which include Web store, a platform to manage the entire online purchasing process; and multichannel solutions; order management solutions, such as payment processing services; and infrastructure and operational services. The company's e-commerce operations comprise fulfilment solutions, such as facilities and infrastructure, personalization and customization, and integration services; and customer care services, including scalability, quality monitoring, integrated CRM system, e-commerce and multichannel support, and brand training services. It also offers marketing services, such as digital agency, enterprise email marketing, mobile advertising, affiliate marketing, ad re-targeting, and in-depth analytic services. The company serves brand and retail clients, such as apparel, accessories and footwear, toys and baby products, sporting goods and apparel, consumer electronics, entertainment media, health and beauty, home goods, appliances and hardware, speciality foods, jewellery, and gifts and general merchandise solutions. It helps to innovate, effectively represent your brand, integrate new channels and penetrate new markets--all with great speed and efficiency.

The eBay Enterprise commerce technologies portfolio drives online business growth by providing an industry leading consumer experience, ultimately strengthening brand loyalty by connecting consumers with your brand.

Responsibilities Handle with 8 member performance engineering team for ebay/GSI .


Involved in identify the business scenarios for performance test Scripts.

Preparing the Estimation and Plan and test strategy for performance testing and Engineering


Involved in generating scripts using Loadrunner tool and reviewing all our scripts standards, test data support

Preparing the Load model and scheduling scenarios for execution

Analyzing the results and sending the Report to Business team.



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Excellent knowledge of Offshore/Onshore model and have experience in the product/services

Project Integrated Project Management

Company Accenture

Customer NSN

Period Feb 2013 – Aug 2013

Description IPM (Integrated Project Management) Application is a Nokia Siemens Networks wide project management application. Key features include project tracking, site management, documentation management & Reporting. Currently IPM is actively used globally. IPM is an enterprise solution supporting several projects/vendors globally. The solution will act as a central hub for all project stakeholders. It will enhance collaboration, information retrieval and decision-making of stakeholders, thereby supporting a speedy and cost-effective project outcome.From the technology front IPM is build on Java technology and also host’s BO and EMC Documentum. This application also has a SAP interface.Additionally IPM is supported through mobile client consisting of limited features. This client can be installed over a mobile device (currently in scope is Nokia C5).Current release delivery practices will be followed in all areas: IPM, SAP and NAIP will reuse their existing environments and processes.The objective of this IPM release is to bring in performance improvements and business related changes in progress tracking module. Also part of this release the documentum applet is being replaced with an alternate solution to eliminate the client (browser) dependency on this functionality. This also brings in change in the usability of the functionality.

Responsibilities Handle with 25 member team for NSN – IPM 7.1 release.



Preparing the Estimation and Plan and test strategy for the functional, Automation and performance testing.


Involved in generating scripts using Loadrunner tool and reviewing all our scripts standards, test data support


Analysing the results and sending the Report to

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Business team. Responsible for communicating with customer,

business team to resolve technical issues Actively attend meetings with fellow testers and other

groups to evaluate the progress and Status of the application.




Project Regulatory Content Authoring and Management & Clinical Portal & Collaboration

Company Accenture

Customer Merck

Period Aug 2012 – Jan 2013

Description Merck & Co., Inc. is a global research-driven pharmaceutical company established in 1891. Merck discovers, develops, manufactures and markets vaccines and medicines to address unmet medical needs. They have provided services on the different Business Area like Global Health Care, Merck Research Lab etc. RCAM (Regulatory Content Authoring and Management) is a FirstDoc – Documentum based application that facilitates the cross- departmental collaborative preparation, compilation, and management of content for Submissions. There will be millions of new documents and we want to measure how to adding those impacts system performance and Users will access both via Citrix and Non Citrix environment.CPAC (Clinical Portal & Collaboration) is a portal and collaboration framework or platform upon which portal applications can be built. It will be used to surface new and existing CRIS applications and appropriate services. CPAC will have an external focus in direct of clinical trials and submission management. It is intended to enhance the relationship with external partners and improve the level of communication. It will also enhance document flow by providing a central Access point to clinical trial documents. It allows users to organize thoughts and ideas, manage information for meetings, presentations, projects and proposals

Responsibilities Handle with 6 member team for various capital projects and regular maintenance releases for Merck.

Understanding the Performance Requirements and validating against the performance environment.


Preparing the Estimation and Plan and test strategy for the performance testing.

Preparing the various types of metrics and capacity

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planning for the performance testing. Involved in generating scripts using Loadrunner tool

and reviewing all our scripts standards, test data support


Analysing the results and sending the Report to Business team.


Actively attend meetings with fellow testers and other groups to evaluate the progress and Performance of the application.


Project First data

Company Accenture

Customer First data

Period November 2011 - July 2012

Description First Data Corporation is an American payment processing company. First Data is a provider of electronic commerce and payment solutions. The company's portfolio includes merchant transaction processing services; credit, debit, private-label, gift, payroll and other prepaid card offerings; fraud protection and authentication solutions. Electronic check acceptance services through Tele Check as well as Internet commerce and mobile payment solutions. The company's STAR Network offers PIN-secured debit acceptance at ATM and retail the e-Customer Service application enables customers to access their accounts via the Internet. Customers can log into a secure Web site to view account information, update personal data, perform account maintenance, and request specific services.

Responsibilities Handle with 8 member team for various capital projects and regular maintenance releases for First data.




Preparing the various types of metrics and capacity planning for the performance testing.

Involved in generating scripts using RPT tool and reviewing all our scripts standards, test data support


Analysing the results and sending the Report to Business team.


Actively attend meetings with fellow testers and other

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groups to evaluate the progress and Performance of the application.


Project Star wood Hotels & Resorts

Company Accenture

Customer Star wood Hotels & Resorts

Period November 2009 - October 2011

Description Star wood’s current legacy CRS system "Starlink" which handles $14 billion in bookings per year is being transitioned to a web services based SOA CRS system named "Valhalla". This is a complete ground-up development project using web services to provide business flexibility in integrating with other systems such as Property Management Systems, Call Center Application (Saratoga), and consumer web site, other CRS systems, etc. The idea is to increase scalability while slashing maintenance costs by relying on Web Services standards. The entire Performance Team was given the responsibility of complete Performance testing tasks to identify bottlenecks early in the development cycles of the Web services and later when these are being integrated with other GUI enterprise applications.

Channels: Saratoga, Branded web and Meetings are the various modes of booking available for the customers to book the Star wood hotels

CRM: Customer relationship management is maintained using the CRM applications like Guest Communication, CEM/CSF, SVO and SGR

CRS: CRS (Central Reservation System) is the heart of the Star wood project and it has 8 Valhalla engines maintains the booking, inventory, POE and Rex etc

Sales: Sales is independent part of the Valhalla engines and take care of the Franchise, owned and managed hotels using the independent applications like ABCD and Star wood one etc

Responsibilities Handle with 16 member team for various capital projects and regular maintenance releases for Star wood Hotels & Resorts.




Preparing the various types of metrics and capacity planning for the performance testing.

Trained 4 members team in OATS tools Involved in generating scripts using Loadrunner, HTTP

Watch and OATS tools and reviewing all our scripts standards, test data support

Preparing the Load model and scheduling scenarios for

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execution Analysing the results and sending the Report to

Business team. Responsible for communicating with customer,


groups to evaluate the progress and Performance of the application.


Project Global Wealth Investment Management

Company Accenture

Customer Bank of America

Period February 2009 - October 2009

Description Bank of America GWIM (Global Wealth Investment Management) - The Wealth Management Online Channel is a customer facing website whose goal is to provide clients of the WIM lines of business with unique and differentiated services and experiences.CMO (Client Management Online) -CMO is a Siebel application, mainly intended to provide a single CRM framework for the Bank Associates to better manage and report on their client portfolio & the application involves modules on Entities/Activities/Opportunities/Relationships/Referrals/List Management.GCC Referrals Reporting -A new web-based user interface GCC Referrals Reporting is built and used by the GCC users

(Bank Associates) as a centralized repository to retrieve canned reports, manage referral work flow and to perform analysis of base reporting data using a business intelligence tool called Micro Strategy. The GCC Portal contains a work flow Home Page, a Reporting Home page and Toolbar links and functions that will launch reports and perform GCC operational functions. The reporting home page will display templates and dashboard summary data that will populate upon access to the application.

Responsibilities Understanding the Performance Requirements and validating against the performance environment.


Preparing performance test scripts and using Performance Center I have schedule the scenarios for execution and analysing the results and sending the detailed Report to Business team.


Handle with4 member team for black box testing, system testing, System Integration Testing

Preparing the Estimation and Plan and test strategy for

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the Functional Automation testing. Trained 4 members team and handle the QTP

Automation functional testing team for BCP Project and for Bug Tracking using QC


Actively attend meetings with fellow testers and other groups to evaluate the progress and Performance of the application

Project Procter & Gamble (P&G)

Company Accenture

Customer Procter & Gamble (P&G)

Period November 2007 - January 2009

Description P&G’s work is driven by a Purpose of providing branded products and services of superior quality and value to improve the lives of the world’s consumers now and for generations to come. P&G’s growth strategy, inspired by our Purpose, is to touch and improve more consumers’ lives in more parts of the world, more completely.iBP( Integrated Business Planner) - Global application that has been customized to meet Customer Teams’ as well as MS&P Market Strategy and Planning - Internal North America Market & Development Organization ( NA MDO) responsible for Strategic Development business needs for trade fund management, payment and promotion planning. The tool enables integration with the Company’s other Systems and has been identified by IDS Information & Decision Solutions - Key business development organization responsible for internet and computer systems and solutions as the best technology (Siebel) for future enhancements

Optima- Global application system solution to enable the funding, planning, tracking and control of MDA trade funds as well as a basic module for payout calculation. The tool enables integration with the Company’s other Systems and has been identified by IDS Information & Decision Solutions - Key business development organization responsible for internet and computer systems and solutions as the best technology (Siebel) for future enhancements

Responsibilities Understanding the Performance Requirements and validating against the performance environment.


Preparing performance test scripts and using Performance Center I have schedule the scenarios for execution and analysing the results and sending the detailed Report to Business team.

Handle with3 member team for black box testing, system testing, System Integration Testing

Preparing the Functional Automation testing proposal to the project team.

Responsible for communicating with customer,

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groups to evaluate the progress and Performance of the application

Project AT-Web Channel migration to PE platform

Company Tech Mahindra

Customer UPC

Period February 2007 - October 2007

Description In order to align the web architecture of Austria the existing functionality of UPC AT Web Channel will be implemented using the standard Pan European software.The Pan European Single Sign On component, transferring the functionality of the AT Web Channel to the PE PHP code base and implementing a new PE Bank details component also.AT, CH, CZ, HU, SK, IE, NL, PL and RO different countries’ Web Channel migration to standard PE platform

Responsibilities Worked as on-site coordinator for UPC,in Amsterdam, Netherlands

Handle with 5 member team for black box testing, system testing, System Integration Testing

Preparing & Reviewing the system test cases and Integration Test Cases.

Test Case execution for overall functionality Bug Reporting using IPC. Preparing the Functional Automation and Performance

testing proposal to the project team. Understanding the Performance Requirements and

validating against the performance environment.


Preparing performance test scripts and using Loadrunner I have schedule the scenarios for execution and analysing the results and sending the detailed Report to Business team.

Preparing the Functional Automation testing proposal to the project team.


Actively attend meetings with fellow testers and other groups to evaluate the progress and Status Reports and Performance of the application

Project Enterprise Strategic Procurement (ESP)

Company Hewlett and Packard

Customer hp

Period September 2006 - January 2007

Description ESP is global sourcing portal for HP’s Indirect, Services and

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Direct Procurement professionals. It was customized to meet HP specific needs from Ariba Spend Management suite. It provides the functionality in areas of e-Sourcing, ACM and Analysis.

Responsibilities Preparing the System & Performance Test Plan Reviewing the system test cases Test Case execution for overall functionality Bug Reporting using PR-Tracker. Involved in identify the business scenarios for

performance test Scripts. Preparing performance test scripts and using

Loadrunner I have schedule the scenarios for execution and analysing the results and sending the detailed Report to Business team.



Project Digital Media Solution SE


Customer hp

Period March 2006 - August 2006

Description HP Digital Media Solution, standards-based technology that automates the work flow for broadcasters and network operators, as well as a new workstation line-up with enhancements in performance and mobility for video editors and animators.

It enables broadcasters and network operators to automate every aspect of the digital work flow, from creation of new content, through editing, processing and storage, to archiving and retrieval. It is build on top of a DMS Core architecture to reduce the complexity and cost of building a complete Media Life-Cycle Management system. The DMS Core facilitates development of critical media solutions that capture, produce, manage, re-purpose, store and archive digital media assets in a multi-platform and multi-vendor environment.

Responsibilities Preparing the System & Performance Test Plan Reviewing the system test cases and execution for

overall functionality Reporting using Bugzilla Involved in identify the business scenarios for


Loadrunner I have schedule the scenarios for execution and analyzing the results and sending the detailed Report to Business team.


Actively attend meetings with fellow testers and other

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groups to evaluate the progress and Status Reports and Performance of the application

Project Account Reconciliation Tracking Tool (ARTT)


Customer hp

Period March 2006 - August 2006

Description ARTT is an Administration tracking tool for Reconciliation of Accounts used by HP World Wide. Account Reconciliation process is through various users of Hierarchy by different follow-up modules which involves:

1. Definition and Review of Organization hierarchy.2. Defining various Roles for the users and Allocation of

Reconciliation Assignment.3. Definition of Account granularity and defining the limits

like: When a particular Account needs to be Reconciled, tool/Template to be used and further actions of escalations if needed.

4. Reconciliation process starts by tracking the Accounts at Primary, Secondary and Legacy levels.

5. Ends by Reconciling an Account by using Tools called templates [Generic, Fixed Assets, Pre-Payment Deferrals and Bank].

6. Quality of Work done [Reconciliation] is measured by maintaining the Quality score card on each Account Reconciliation which was done by various users.

7. Status Reports of are available at Account level, Regional Level and various Hierarchal levels.

Responsibilities Preparing the System & Performance Test Plan Reviewing the system test cases and execution for

overall functionality Reporting using HP-ezilla Involved in identify the business scenarios for


Loadrunner I have schedule the scenarios for execution and analysing the results and sending the detailed Report to Business team.



Project Privacy View

Company Genisys

Period March 2004 - April 2005

Description This is a personalized document system. The main aim of the product is to privatize the user’s Internet browsing session, and provide the document management for the downloaded files during that session, which is not even visible to the other users having access to the machine.

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Privacy View versions (1.0, 1.1 and 1.2) in this 1.2 version we done the customer prioritized testing. The main focus of this testing is robustness and performance.

Responsibilities Analysed User requirements and functionality study Test Case Generation and execution and posting

defects for system and regression testing Bug Reporting using Test director Performed Module Functionality and GUI Performed Load testing using Astra load Actively attend meetings with fellow testers and other

groups to evaluate the progress and Performance the application.

Project Maintaining Word Pad in Web Site

Company Genisys

Customer Kendall Technologies USA.

Period June 2003 – February 2004

Description This is a replication of Microsoft Word, designed for Kendall Technologies USA. This is a Word Processor for online editing the text documents and web pages. Actually this is for Kendall Tech., providing free space for their clients. In that space they can store their files. If they have any text based documents and if they want to edit it, can use this word processor for online editing and need not go for download the entire document for modifications. In this word processor we are providing all necessary text editing tools.

Responsibilities Analysed User requirements and functionality study Preparing and documenting the test conditions and test

cases Responsible for the execution of test cases, and

posting defects for system and regression testing Bug Reporting using Test director Performed Module Functionality and GUI Performed Load testing using Loadrunner Actively attend meetings with fellow testers and other


Project Application Automation process

Company Genisys

Period October 2002 - May 2003

Description This application is a automating the process. This application automates the process of transferring of files from and to the production server, QC server, raw server and Backup server. This process ensures that the directory is locked in the production server, so that the developer will not access to write to the server unless the QC is over visa versa for Raw Server and Backup server. It synchronizes the Raw materials, Production and Quality control.

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Responsibilities Analysed User requirements and functionality study Preparing and documenting the test conditions and test

cases Responsible for the execution of test cases, and

posting defects for system and regression testing Bug Reporting using Test director Updating the Test Logs with the results of the Testing

process Actively attend meetings with fellow testers and other


Key Competencies & Skills

My Competency Profile and my soft skills includes the following

Skill Proficiency

Performance testing Expert

Performance engineering Expert

Load Runner, OATS, RPT, J meter, Silk Performer, HTTP Watch, Neoload, VSTS and Soasta.

Expert

Winrunner, QTP, selenium and UFT

Intermediate

ALM, Quality Center, Rational Clear Quest, Bugzilla, PR-Tracker, Test director and IPC

Expert

Perfmon, Site scope, Intro scope, Zabix, Nagios and IBM Tivoli

Expert

Rational Clear Case and Visual Source Safe

Intermediate

Personal Details

Date of Birth 18/01/1981Nationality Indian

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Passport Details

Name as on passport

Relationship

Passport Number

Date of Issue Expiry Date Place of Issue

Giridhar Injam Self F7581991 20/04/2006 19/04/2016 Hyderabad

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Documents

Giridhar Injam Profile