Gilles LE GALOEUROCONTROL DAP/SSH

Day 1

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WORKSHOP, Nicosia 2-3rd July 2008“Extension of SAFETY & QUALITY Common Requirements to the EMAC States”

Item 5 : Existing Best Practices in Service Provision

Existing Best Practices in Service Provision

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Existing Best Practices in Service Provision

Reference Channel(s)

Reporting Channel(s)

SMS

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Existing Best Practices in Service Provision

SAFETYMANAGER

SAFETY MANAGEMENT MANUAL

SAFETYPOLICY

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Existing Best Practices in Service Provision

Responsibilities &

accountabilities

Dedicated TRAINING

SAFETYREVIEW BOARD

Organisation

5

Existing Best Practices in Service Provision

REACTIVE

Reporting & Investigation

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Existing Best Practices in Service Provision

Reporting & Investigation

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Existing Best Practices in Service Provision

Reporting & Investigation

LAN

ASMT IDAData acquisition

from network

ASMTHMI & REPLAY

New alert list: New alert list:

180604abcd180604abcd

ASMTCONVERSION

Data conversioninto internal ASMT format

ASMTLOGIC

Detects and Processes

Safety events

ASDBORACLE

INCaS

LOGIC

DB/HMI

TCAS

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Existing Best Practices in Service Provision

Reporting & Investigation

LAN

ASMT IDAData acquisition

from network

ASMTHMI & REPLAY

New alert list: New alert list:

180604abcd180604abcd

ASMTCONVERSION

Data conversioninto internal ASMT format

ASMTLOGIC

Detects and Processes

Safety events

ASDBORACLE

INCaS

9

Existing Best Practices in Service Provision

PREVENTIVE

Safety surveys

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Existing Best Practices in Service Provision

PROACTIVE

Risk assessment

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Existing Best Practices in Service Provision

MONITORING

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Existing Best Practices in Service Provision

Safety Improvement

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Existing Best Practices in Service Provision

But that is not the end of it we

need more….

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‘The safety culture of an organisation is the product of individual and group values, attitudes, competencies and patterns of behaviour that determine commitment to, and the style and proficiency of, an organisation’s health

and safety management’ [Advisory Committee for Safety on Nuclear Installations (HSC, 1993, p. 23)]What is believedWhat is believed

Safety performance

Safety performance

What is saidWhat is said What is doneWhat is done

Safety Culture

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SAFETY CULTURE

Commitment

Teaming

Learning &Reporting

Responsibility

Involvement

Communications& Trust

Safety Culture

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Just Culture Safety

occurence

Action / omissiontraceable to ATCO

Violation of a regulatory provision

Yes

Gross negligence

Yes

Criminal offense

Yes

Factual qualification

Inadequate attitude? Honest « error »No SMS to address these for

the single purpose of improving safety

Occurrences without breach of

rules

No SMS to address these for the single purpose of

improving safety

Systemic issueNo SMS to address these for the purpose of

improving safety

Issue for the competence of justice

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Actions

Omissions criminal acts

gross negligence

Inad

equa

te a

ttitu

de?

Fact

ual q

ualifi

catio

n?

Honest mistakes

Management to monitor these and take disciplinary actions as required

SMS to address these for the single purpose of

improving safety

Issue for the competence of justice

Facts qualify as violation

no negligence

Just Culture

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Thank you for your attention

Gilles LE GALOEUROCONTROL DAP/SSH

Day 1

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