Getting Started & Troubleshootingh10032. · 1-2 Setting Up the Computer COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Integrity Group Saved date: 05/23/00

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NoticeThe information in this guide is subject to change without notice.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FORTECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINEDHEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGESRESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OFTHIS MATERIAL.

This guide contains information protected by copyright. No part of thisguide may be photocopied or reproduced in any form without priorwritten consent from Compaq Computer Corporation.

© 2000 Compaq Computer Corporation.Printed in U.S.A., U.K., Singapore, and Taiwan.

COMPAQ, the Compaq logo, Armada, and ROMPaq Registered inU.S. Patent and Trademark Office.

Microsoft, Windows, and Windows NT are trademarks or registeredtrademarks of Microsoft Corporation.

Intel and Pentium are registered trademarks, and SpeedStep is atrademark of Intel Corporation.

Phoenix is a registered trademark and MultiBoot is a trademark ofPhoenix Technologies Ltd.

Imation and SuperDisk are trademarks of Imation Corporation.

CardWare is a registered trademark of Unicore Software, Inc.

All other product names mentioned herein may be trademarks orregistered trademarks of their respective companies.

Software described herein is furnished under a license agreement ornondisclosure agreement. The software may be used or copied only inaccordance with the terms of the agreement.

GETTING STARTED & TROUBLESHOOTINGCompaq Armada M700 Series of Personal Computers

First Edition (August 2000)Part Number 168894-001

Compaq Computer Corporation

Contents iii

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIREDWriter: Karen Williams Saved by: Integrity Group Saved date: 05/23/00 5:33 PM

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CONTENTS

chapter 1SETTING UP THE COMPUTER

chapter 2TAKING A LOOK AT THE COMPUTER

Pointing Device Components..........................................................2-1Top Components .............................................................................2-2Left Side Components .....................................................................2-3Right Side Components...................................................................2-4Front Components ...........................................................................2-5Rear Panel Components ..................................................................2-6Bottom Components........................................................................2-7Additional Standard Components ...................................................2-8

chapter 3FINDING INFORMATION, UPDATES, AND HELP

Using the Compaq Portable Product ReferenceLibrary CD-ROM............................................................................3-1Updating Your System ....................................................................3-2

Obtaining Update Information and Software..............................3-2Downloading Software Updates .................................................3-3Installing Software Updates........................................................3-3

Restoring Software..........................................................................3-5Installing the Retail Version of an Operating System.....................3-5Obtaining Technical Support ..........................................................3-6

Using the Compaq Support Forum .............................................3-6Preparing to Call Technical Support...........................................3-6Worldwide Telephone Numbers .................................................3-7

chapter 4COMPUTER SETUP AND DIAGNOSTICS UTILITIES

Selecting Computer Setup or Compaq Diagnostics ........................4-1Using Computer Setup ....................................................................4-2

Selecting from the File Menu .....................................................4-2Selecting from the Security Menu ..............................................4-3Selecting from the Advanced Menu ...........................................4-4

iv Contents

a. COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIREDWriter: Karen Williams Saved by: Integrity Group Saved date: 05/23/00 5:33 PM

Part Number: 168894-001 File name: CONTENTS.doc

Using Compaq Diagnostics ............................................................ 4-6Displaying System Information.................................................. 4-6Running a Diagnostic Test ......................................................... 4-6

chapter 5TROUBLESHOOTING

Quick Solutions Checklist .............................................................. 5-2Solving Audio Problems................................................................. 5-3Solving Battery Problems ............................................................... 5-5Solving CD Drive/DVD-ROM Drive Problems............................. 5-7Solving Diskette Drive/SuperDisk LS-120 Drive Problems .......... 5-8Solving Hard Drive Problems......................................................... 5-9Solving Infrared Problems............................................................ 5-10Solving Keyboard/Numeric Keypad Problems ............................ 5-12Solving Modem Problems ............................................................ 5-12Solving PC Card Problems ........................................................... 5-16Solving Power Problems............................................................... 5-18Solving Display Problems ............................................................ 5-19Solving USB Problems ................................................................. 5-20

INDEX .....................................................................................................I-1

Setting Up the Computer 1-1


Pages: 6 Words: 762 Template: c:\template\ref\ref.dotPart Number: 168894-001 File name: cH01.doc

chapter 1

SETTING UP THE COMPUTER

1. Record the Product Key number for your operating system.

■ When you start the computer for the first time, you may beprompted to enter this number. You may also need thisnumber to update or troubleshoot your operating system.

■ To locate your Product Key number—❏ If an operating system guide with a Certificate of

Authenticity on the cover is included with the computer,the number is on the certificate.

❏ If an operating system guide is not included with thecomputer, the number is on the Certificate ofAuthenticity label on the bottom of the computer.

1-2 Setting Up the Computer


Part Number: 168894-001 File name: cH01.doc

2. Place the computer on a flat surface near an electrical outlet.

! WARNING: This is a Class B digital device, pursuant to Part 15of the FCC Rules. For more Class B information, refer to theCompaq Portable Product Reference Library CD-ROM includedwith the computer.

To reduce the risk of personal injury, electric shock, fire, ordamage to the equipment:■ Do not set up the computer while it is docked in an optional

docking base.■ Do not disable the power cord grounding plug. It is an

important safety feature.■ Plug the equipment into a grounded (earthed) electrical outlet

that is easily accessible at all times.

3. Connect the computer to external power.

To connect a model with an AC Adapter—■ First, plug the AC Adapter cable into the power connector

on the rear panel of the computer 1.■ Second, plug the power cord into the AC Adapter 2.■ Third, plug the other end of the power cord into an

electrical outlet 3.




To connect a model with a 3-to-2-prong plug adapter(Japan only)—

■ First, plug the AC Adapter cable into the power connectoron the rear panel of the computer 1.

■ Second, plug the power cord into the AC Adapter 2.

■ Third, plug the 3-to-2-prong plug adapter into the powercord 3, then into an electrical outlet 4.

4. Open the computer by sliding the display latch right 1 andraising the display 2.




5. Turn on the computer by sliding, then releasing the powerswitch 1.

When power is turned on

■ The power/suspend light 2 turns on.

■ The battery pack in the battery bay begins to charge and thebattery light 3 turns on. The battery light

❏ Remains on while the battery pack is charging.

❏ Turns off when the battery pack is fully charged.

■ You are prompted to begin software setup.




6. Read the following, then set up the software as prompted.

■ An operating system available during initial setup isenhanced by Compaq. When the operating system isdeleted, the enhancements are also deleted.

■ Once you begin software setup, you must complete theentire process. Setup time varies by configuration from lessthan 10 minutes to up to 60 minutes.

CAUTION: To prevent file corruption and ensure that thecorrect drivers install during initial setup:■ Do not unplug the computer from the electrical outlet.■ Do not shut down the computer.■ Do not remove or insert a drive.

■ If you are prompted to select a language or operatingsystem, choose carefully.

IMPORTANT: The operating system or languages that you donot choose will be deleted from the computer and cannotbe restored during initial setup.

7. After initial setup is complete, you may want to do thefollowing:

■ Install any additional software.

■ Calibrate the battery pack.

IMPORTANT: Although you can use a new battery pack thathas been fully charged to run the computer, the computercannot accurately report the amount of charge in thebattery pack until the battery pack has been calibrated. Forcalibration information and instructions, refer to“Calibrating a Battery Pack” in Chapter 4 of the ReferenceGuide on the Compaq Portable Product Reference LibraryCD-ROM included with the computer.

■ For information about choosing a workspace and creating asafe and comfortable work environment, refer to the Safety& Comfort Guide on the Compaq Portable ProductReference Library CD-ROM included with the computer.




! WARNING: To reduce the risk of personal injury, electric shock,fire, or damage to the equipment:■ Disconnect power from the equipment by unplugging the

power cord from the electrical outlet.■ Do not place anything on power cords or cables. Arrange

them so that no one may accidentally step on or trip overthem. Do not pull on a cord or cable. When unplugging fromthe electrical outlet, grasp the cord by the plug.

Taking a Look at the Computer 2-1

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIREDWriter: Karen Williams Saved by: Karen Williams Saved date: 05/30/00 12:58 PM


chapter 2

TAKING A LOOK AT THE COMPUTER

Pointing Device Components

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2-2 Taking a Look at the Computer



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Additional Standard ComponentsThe components included with the computer vary by geographicregion and the computer hardware configuration ordered.

The following illustration and table identify the standardcomponents included with most computer models.

NOTE: Some components, such as the hard drive and the primarybattery pack, ship inside computer bays identified in previoussections and are not included in this illustration.




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Finding Information, Updates, and Help 3-1



chapter 3

FINDING INFORMATION, UPDATES,AND HELP

Using the Compaq Portable Product ReferenceLibrary CD-ROM

The Compaq Portable Product Reference Library CD-ROM andinstructions for using the CD-ROM are included with thecomputer. The CD-ROM contains:

■ The Reference Guide, a comprehensive guide for using thecomputer. The guide includes information about powermanagement, battery packs, modems, keyboard features,MultiBay devices, and more.

■ Modem Commands, which lists and describes AT commands,Status registers, and result codes.

■ Safety and regulatory information that supplements the safetyand regulatory information in the Reference Guide.

■ The Safety & Comfort Guide, which includes ergonomic andsafety information about setting up your work area.

3-2 Finding Information, Updates, and Help



Updating Your SystemIMPORTANT: Compaq recommends that you install all softwareupdates as they become available. However, if your system isconnected to a network, you may need to confer with yourInformation Services department before updating system ROM.

Obtaining Update Information and Software

Checking the Compaq Website

You can obtain the latest available update information andsoftware from the Compaq website at http://www.compaq.com.

To ensure optimal computer performance, check the Compaqwebsite frequently for product news and software updates.

Registering with Info MessengerYou can set up a customized search of the Compaq website fornew information about the software and hardware in your systemby registering with Info Messenger.

■ To access Info Messenger—Go to http://www.compaq.com,then select Info Messenger.

■ Once you have registered, you can

❏ Run your customized search whenever you prefer from theInfo Messenger page.

❏ Set Info Messenger to email you the information as itbecomes available.

Subscribing to the Compaq Support Software CD

You can subscribe to the Compaq Support Software CD thatcontains detailed software support information and the softwareand installation instructions for the latest device drivers, systemROMs, and utilities.

To obtain ordering information—Contact your Compaqauthorized dealer, reseller, or service provider or go to theCompaq website at http://www.compaq.com.




Downloading Software Updates

You can obtain download software updates and installationinstructions from the Download page at the Compaq website. Inaddition, each download includes a Readme.txt file that includesinstallation instructions and other information.

NOTE: Most software at the Compaq website is packaged in acompressed file called a SoftPaq. A compressed file containingsystem read only memory (ROM) is called a ROMPaq.

To download software updates from the Compaq website—

1. Go to http://www.compaq.com/support/files.

2. From the Downloadables menu, select Portables.

3. Select your computer family, model, and operating system,then select Locate Software.

4. Browse through the entries and ensure that you have the latestsoftware, especially the ROM and video updates.

NOTE: To determine the version of the system ROM installedon the computer, press Fn+Esc. The version of the CompaqSystem BIOS is the version of your system ROM. If you areunable to display the system ROM version with Fn+Esc, referto “Using Computer Setup” in Chapter 4 of this guide.

5. Download any updates that are later than those currently onyour computer.

NOTE: If you are downloading a ROMPaq, you will need aformatted 1.44-megabyte or larger diskette and either adiskette drive or an Imation SuperDisk LS-120 drive. AROMPaq can be installed from a diskette inserted into eithera diskette drive or a SuperDisk LS-120 drive, but cannot beinstalled from a SuperDisk LS-120 disk.

Installing Software Updates

Installing a Downloaded SoftPaq

1. Open and read the Readme.txt file included with thedownload.

2. Follow the installation instructions in the Readme.txt file oron the Compaq website.




Installing a System ROM

The easiest way to install a system ROM is from a diskette.

NOTE: A system ROM cannot be installed directly from any otherdrive medium, including a SuperDisk LS-120 disk. A systemROM can be installed directly from your hard drive only if youstart up the computer and perform the installation in MS-DOS.

The procedures for downloading a ROMPaq or loading a systemROM from a Compaq CD-ROM include the extraction of theinstallation files to a diskette.

Be sure you have removed the diskette containing the systemROM from the drive before beginning the following procedure.

1. Shut down the computer.

2. Connect the computer to an electrical outlet.

CAUTION: The system ROM will not install properly if the computeris docked or running on battery power. During the installation, donot shut down or unplug the computer.

3. Insert the diskette containing the system ROM into a diskettedrive or a SuperDisk LS-120 drive.

4. Turn on the computer, then follow the instructions onthe screen.

5. When a message on the screen confirms that the installation iscomplete, remove the diskette from the drive.

6. To complete the installation, shut down the computer.

NOTE: Do not restart the computer immediately after installinga system ROM. To continue working after a message on thescreen reports that the installation is complete, shut down thecomputer, wait 10 seconds, then turn on the computer.




Restoring SoftwareIf it ever becomes necessary, you can restore any or all of thesoftware for the operating system and language you selectedduring initial setup. The software and instructions for restoring itare in the QuickRestore package included with the computer.

CAUTION: To prevent file corruption and ensure that the correctdrivers install:■ Do not restore software while the computer is docked in a

docking base.■ Plug the computer into an electrical outlet and do not unplug it.■ Do not shut down the computer.■ Do not remove or insert a drive.

Installing the Retail Version of anOperating System

The Microsoft Windows operating system available during theoriginal computer setup is enhanced by Compaq. Theenhancements provide additional functionality in such areas aspower management and the use of drives and PC Cards.

All Compaq enhancements can be obtained from the CompaqSupport Software CD or from the Compaq Web site athttp:/www.compaq.com.

CAUTION: Replacing a Compaq-enhanced operating system with aretail version will result in the loss of all enhancements added byCompaq. In some cases it may result in system lockups and loss ofunsaved information. Most preinstalled reference files, such as Helpfiles, are available only through a Windows interface. If the operatingsystem is removed from the computer, these reference files becomeunavailable. In some cases, complete USB support is available onlythrough the Windows interface.




Obtaining Technical Support

Using the Compaq Support Forum

Personal technical support is available from the Compaq SupportForum at the Compaq website. You can either browse thepostings as a guest, or register as a user and submit your ownquestions. Compaq responds to questions within one businessday.

To access the Compaq Support Forum—Go to the Compaqwebsite at http://www.compaq.com, then select CompaqSupport Forum.

Preparing to Call Technical Support

If you cannot solve a problem using the Compaq Support Forumor the troubleshooting tips later in this guide, you may need tocall technical support.

To receive the fastest possible solution—Have the followingitems and information available when you call:

■ The computer.■ Serial number and model description on the bottom of

the computer.■ Purchase date on invoice.■ Conditions under which the problem occurred.■ Error messages that have displayed.■ Type of printer connected.■ Operating system version number and registration number.

To view these numbers, select Start!Settings!Control Panel!System!General tab.

■ System ROM version number and Computer Setup versionnumber. To view these version numbers, 1. Turn on or restart the computer.2. When the blinking cursor appears upper-right on the

screen, press F10.

3. Select File!System Information.■ Configuration and diagnostics information.

To obtain, save, or print configuration and diagnosticinformation, refer to “Using Compaq Diagnostics” inChapter 4 of this guide.




Worldwide Telephone Numbers

To use the following table—Locate your country. If yourlocation is not listed individually, refer to the “Support for thefollowing countries” section at the end of the table.

To view addresses and the latest telephone numbers—Go tothe Compaq website at http://www.compaq.com, then selectContact Us!Compaq offices worldwide.NOTE: Telephone numbers are subject to change without notice.

Worldwide Telephone Numbers

LocationCountryCode Telephone Number

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Computer Setup and Diagnostics Utilities 4-1



chapter 4

COMPUTER SETUP ANDDIAGNOSTICS UTILITIES

Selecting Computer Setup orCompaq Diagnostics

The computer features two Compaq system management utilities:

■ Computer Setup is a system information and customizationutility that can be used even when your operating system isnot working or will not load. This utility includes settings thatare not available in Windows.

■ Compaq Diagnostics is a system information and diagnosticutility that is used within your Windows operating system.Use this utility whenever possible to

❏ Display system information.

❏ Test system components.

❏ Troubleshoot a device configuration problem inWindows 95, Windows 98, or Windows 2000 Professional.

NOTE: It is not necessary to configure a device connected to a USB connector on the computer or an optional docking base.

4-2 Computer Setup and Diagnostics Utilities



Using Computer SetupInformation and settings in Computer Setup are accessed from theFile, Security, or Advanced menus:

1. Turn on or restart the computer. When the blinking cursorappears upper-right on the screen, press F10.

■ To change the language, press F2.

■ To view navigation information, press F1.

■ To return to the Computer Setup menu, press Esc.

2. Select the File, Security, or Advanced menu.

3. To close Computer Setup and restart the computer■ Select File!Save Changes and Exit, then press Enter.

or■ Select File!Ignore Changes and Exit, then press Enter.

4. When you are prompted to confirm your action, press F10.

Selecting from the File Menu

Selecting from the File Menu

Select To Do This

System information ■ View identification information aboutthe computer, a docking base, andany battery packs in the system.

■ View specification informationabout the processor, memory andcache size, and system ROM.

Save to floppy Save system configuration settings to adiskette.

Restore from floppy Restore system configuration settings froma diskette.

Restore defaults Replace configuration settings inComputer Setup with factory defaultsettings. (Identification information isretained.)

Ignore changes and exit Cancel changes entered during the currentsession, then exit and restart thecomputer.

Save changes and exit Save changes entered during the currentsession, then exit and restartthe computer.




Selecting from the Security Menu

NOTE: For more information about the security features availableon the Security menu, refer to Chapter 6 in the Reference Guideon the CD-ROM.

Selecting from the Security Menu

Select To Do This

Setup password Enter, change, or delete a setuppassword.

Power-on password Enter, change, or delete a power-onpassword.

DriveLock passwords Enable/disable DriveLock; change aDriveLock User or Master password.NOTE: DriveLock settings are accessibleonly when you enter Computer Setup byturning on (not restarting) the computer.

Password options NOTE: Password optionscan be selected only whena power-on passwordis set.

Enable/disable■ QuickLock.■ QuickLock on Suspend.■ QuickBlank.■ Lock keyboard and mouse at

power-on. NOTE: To enable QuickLock on Suspend orQuickBlank, you must first enableQuickLock.

Device security Enable/disable■ Ports or diskette drives.*■ Diskette write.*■ CD-ROM or diskette startup.

NOTE: Settings for a DVD-ROM can beentered in the CD-ROM field.

System IDs Enter identification numbers for thecomputer, a docking base, and anybattery packs in the system.

*Not applicable to SuperDisk LS-120 drives.




Selecting from the Advanced Menu

Selecting from the Advanced Menu

Select To Do This

Language (or press F2) Change the Computer Setup language. Boot Options Enable/disable

■ QuickBoot, which starts the computermore quickly by eliminating somestartup tests. (If you suspect amemory failure and want to testmemory automatically during startup,disable QuickBoot.)

■ MultiBoot, which sets a startupsequence that can include mostbootable devices and media in thesystem. For instructions, refer to“Changing the Startup Sequence withMultiBoot” in Chapter 5 of theReference Guide on the CD-ROM.

Device Options ■ Enable/disable the embedded numerickeypad at startup.

■ Enable/disable multiple standardpointing devices at startup. (To set thecomputer to support only a single,usually nonstandard, pointing deviceat startup, select Disable.)

■ Enable/disable USB legacy support fora USB keyboard. (When USB legacysupport is enabled, the keyboardworks even when a Windowsoperating system is not loaded.)

■ Set an optional external monitor oroverhead projector connected to avideo card in a docking base as theprimary device. (When the computerdisplay is set as secondary, thecomputer must be shut down beforeundocking.)

■ Change the parallel port mode fromEPP (default) to standard,bidirectional, EPP, or ECP.

Continued




Selecting from the Advanced Menu Continued

Select To Do This

Device Options (continued) ■ Set video-out mode to NTSC (default),PAL, NTSC-J, or PAL-M.*

■ Enable/disable all settings in theSpeedStep window. (When Disable isselected, the computer runs in BatteryOptimized mode.)

■ Specify how the computer recognizesmultiple, identical docking bases thatare identically equipped. (SelectDisable to recognize the dockingbases as a single docking base; selectEnable to recognize the docking basesindividually, by serial number.)

■ Enable/Disable the reporting of theprocessor serial number by theprocessor to software.

*Video modes vary even within regions. However, NTSC is commonin North America; PAL, in Europe, Africa, and the Middle East; NTSC-J,in Japan; and PAL-M, in Brazil. Other South and Central Americanregions may use NTSC, PAL, or PAL-M.




Using Compaq DiagnosticsWhen you access Compaq Diagnostics, a scan of all systemcomponents appears on the screen before the Compaq Diagnosticswindow opens.

You can display more or less information from anywhere withinCompaq Diagnostics by selecting Level on the menu bar.

Compaq Diagnostics is designed to test Compaq components. Ifnon-Compaq components are tested, the results may beinconclusive.

Displaying System Information

1. Access Compaq Diagnostics by selecting Start!Settings!Control Panel!Compaq Diagnostics.

2. Select Categories, then select a category from thedrop-down list.

■ To save the information, select File!Save As.

■ To print the information, select File!Print.

3. To close Compaq Diagnostics, select File!Exit.

Running a Diagnostic Test

1. Access Compaq Diagnostics by selecting Start!Settings!Control Panel!Compaq Diagnostics.

2. Select the Test tab.

3. In the scroll box, select the category or device you wantto test.




4. Select a test type:

■ Quick Test runs a quick, general test on each device in aselected category.

■ Complete Test performs maximum testing on each devicein a selected category.

■ Custom Test performs maximum testing on a selecteddevice.

❏ To run all tests for your selected device, select theCheck All button.

❏ To run only the tests you select, select the Uncheck Allbutton, then select the checkbox for each test you wantto run.

5. Select a test mode:

■ Interactive Mode provides maximum control over thetesting process. You determine whether the test was passedor failed and may be prompted to insert or remove devices.

■ Unattended Mode does not display prompts. If errors arefound, they are displayed when testing is complete.

6. Select the Begin Testing button.

7. Select a tab to view a test report. The report on the

■ Status tab summarizes the tests run, passed, and failedduring the current testing session.

■ Log tab lists tests run on the computer, the numbers oftimes each test has run, the number of errors found on eachtest, and the total run time of each test.

■ Error tab lists all errors found on the computer with theirerror codes.

8. To save the report on the■ Log tab—Select the Log tab Save button.

■ Error tab—Select the Error tab Save button.

9. To print the report on the

■ Log tab—Select File menu!Save As, then print the filefrom your folder.

■ Error tab—Select the Error tab Print button.

Troubleshooting 5-1

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIREDWriter: Karen Williams Saved by: Karen Williams Saved date: 05/23/00 11:51 AM


chapter 5

TROUBLESHOOTING

Problems that occur while using the computer may originate withthe computer, the operating system, a software application, or anoptional docking base or external device:

■ For problems that may not originate with the computer, referto your operating system, docking base, software application,or external device documentation.

■ For problems that may originate with the computer or systemsoftware, refer in this chapter

❏ First, to the “Quick Solutions Checklist.”

❏ Then, to the troubleshooting tables.

■ If the problem persists, refer in this guide to

❏ Chapter 4, for information about checking configurationsand running diagnostic tests.

❏ Chapter 3, for information about using the CompaqSupport Forum or contacting a Compaq authorized dealer,reseller, or service provider.

IMPORTANT: If you take the computer to a Compaq authorizeddealer, reseller, or service provider for service, provide allnecessary passwords.

5-2 Troubleshooting



Quick Solutions Checklist NOTE: To reset a locked system, press and hold the suspend buttonwhile sliding the power switch.

■ Is adequate power available to the computer?

❏ If the computer is connected to an electrical outlet

Are all power connections, including the power cordand any adapters required by your configuration,secure?

Is the electrical outlet providing a standardpower supply?

❏ If the computer is running on battery power, is the batterypack in the computer fully charged?

■ Is the system turned on?

■ Is the computer positioned to allow adequate airflow aroundthe fan and vents?

■ Is the latest available system ROM installed?

NOTE: For instructions, refer to “Updating Your System” inChapter 3 of this guide.

■ If the problem is with an external device

❏ Is the device securely connected to its correspondingconnector?

❏ Is the device receiving reliable electrical power?

❏ Is the device turned on?

❏ Are all necessary device drivers installed and loaded?

Troubleshooting 5-3



Solving Audio ProblemsProblem Possible Cause SolutionInternal speakerdoes not producesound when anexternal audiosource isconnected tothe stereo line-injack.

Volume may be turnedoff or set too low.

■ Adjust the overallvolume by pressingthe Fn+F5 hotkeys.

■ Adjust the slidingmixer controls bydouble-clicking thespeaker icon on theWindows taskbar.

Line input may not beconnected properly.

Check line inputconnection.

Headphones or speakersare connected to thestereo speaker/headphone jack, whichdisables the internalspeakers.

Disconnect theheadphones or speakersto enable the internalspeakers.

Volume may be muted. Uncheck the mute box inthe volume properties.

Externalmicrophone doesnot work.

You are using the wrongtype of microphone ormicrophone plug for thecomputer.

Check to see if you areusing a monophonicelectret condensermicrophone with a3.5-mm plug.

The microphone may notbe connected properly.

Ensure that themicrophone plug isproperly connected to themono microphone jack.

Sound source notselected.

Ensure that microphoneis selected as therecording source inControl Panel!Multimedia and that therecording level isadjusted.

Audio settings are not setcorrectly.

Check the gameprogram's audio settings.

Volume control on thecomputer is turned down.

Adjust the computervolume with the Fn+F5hotkeys.

Continued

5-4 Troubleshooting



Solving Audio Problems Continued

Problem Possible Cause Solution

No sound fromheadphones.

Volume or mixingcontrols set incorrectly.

■ Adjust the overallvolume with theFn+F5 hotkeys.

■ Use the mixingfeatures available bydouble-clicking thespeaker icon on theWindows taskbar.

■ Make sure the mutebox is not checked.

Sound source notselected.

Verify that the soundsource is selected inControl Panel!Multimedia.

The headphones areconnected to thewrong jack.

Check the connection.

Volume too lowor too loud.

Volume or mixingcontrols set incorrectly.

■ Adjust the overallvolume with theFn+F5 hotkeys.

■ Check the mixingfeatures available bydouble-clicking thespeaker icon on theWindows taskbar.

Troubleshooting 5-5



Solving Battery ProblemsProblem Possible Cause Solution

Computer isbeeping andbattery light isblinking.

Battery pack charge islow.

■ Charge the batterypack by connecting toan external powersource.

■ Replace the batterypack with anotherfully charged battery.

■ Initiate Hibernation orturn the computer offuntil external poweror a fully chargedbattery is available.

Computerbattery lightblinks to indicatelow batterycondition, butcomputer doesnot beep.

Volume turned downtoo low.

Turn up the volume usingthe Fn+F5 hotkeys.

Battery pack willnot charge.

Battery pack wasexposed to temperatureextremes.

Allow time for the batterypack to return to roomtemperature.

Battery pack is alreadycharged.

No action required.

Battery pack hasexceeded its usefullife cycle.

Use a different batterypack.

Computer shutdown andmemory waslost whenreplacing thebattery pack.

Hibernation was notinitiated before removingthe battery pack.

Work is lost.

Continued

5-6 Troubleshooting



Solving Battery Problems Continued


Battery chargedoes not lastvery long.

Battery is exposed tohigher temperatures.

Put the computer in acooler place and rechargethe battery pack.

Battery is exposed toextremely coldtemperatures.

Put the computer in awarmer place andrecharge the batterypack.NOTE: The recommendedoperating temperaturerange for the battery isfrom 10°C to 40°C(50°F to 104°F). Therecommended storagetemperature range for thebattery is from 0°C to30°C (32°F to 86°F).

Battery conservation isdisabled or set to drain.

Reset the batteryconservation level.

An external device isdraining the battery.

Turn off or remove anyexternal device or PCCards when not in use.

Battery gauge may beinaccurate and requirerecalibration.

Recalibrate the battery.

Date and timemust be setevery timecomputer isturned on.

The Real Time Clockbattery has reached theend of its useful life.

■ Restore power, thenturn on the computerwith the power switch

■ Contact your Compaqauthorized serviceprovider to replacethe Real Time Clockbattery.

Battery gaugeseemsinaccurate.

The battery pack mayneed calibration.

Recalibrate the battery.

The battery pack hasreached the end of itsuseful life.

Replace the battery pack.

Battery pack iswarm aftercharging.

Warming occurs duringcharging.

No action required.

Troubleshooting 5-7



Solving CD Drive/DVD-ROM Drive ProblemsProblem Possible Cause Solution

Drive cannotread a disc.

Disc is not properlyseated in the drive.

Open the loading tray,insert the disc, then closethe tray.

Disc is loaded in theloading tray upside down.

Open the loading tray,turn over the disc (labelfacing up), then close thetray.

Disc has a scratch on itssurface.

Insert a different disc.

CD drive orDVD-ROM driveis not detectedby the computer.

Drive is not connectedproperly.

If you are running aversion of Windows thatwas preinstalled byCompaq, remove thedrive from the MultiBayand reinsert it.If you are running aversion of Windows thatwas not preinstalled byCompaq, turn off thecomputer. Then removethe drive from theMultiBay and reinsert it.

5-8 Troubleshooting



Solving Diskette Drive/SuperDisk LS-120 Drive ProblemsProblem Possible Cause Solution

Drive cannotwrite toa diskette.

Diskette is not formatted. Format the diskette.

Diskette is write-protected.

Use another diskette thatis not write-protected ordisable the write-protectfeature.

Writing to the wrongdrive.

Check the drive letter inyour path statement.

Not enough space is lefton the diskette.

Save the information toanother diskette.

Drive is disabled. Enable the proper drivethrough Device Manager.

Disable diskette writeability is turned on.

Run Computer Setup.Select Device securityfrom the Security Menu.Make sure Floppy writeability is not enabled.

System cannotstart up fromdiskette drive orSuperDiskLS-120 drive.

A bootable diskette is notin the drive.

Verify that a diskette withthe necessary systemfiles is in the drive.

Diskette bootability isdisabled in ComputerSetup.

Enable diskette bootabiltyin Computer Setup,Security Menu.

Troubleshooting 5-9



Solving Hard Drive ProblemsProblem Possible Cause Solution

Accessinginformation onthe hard driveis much slowerthan usual.

Hard drive entered lowpower state due totimeout and is nowexiting from it.

Wait for the system torestore the previouslysaved data to its stateprior to initiating a lowpower state.

Hard drive isfragmented/not optimizedor has errors

Run ScanDisk and DiskDefragmenter.

Hard drive doesnot work.

Hard drive is not seatedproperly.

Turn off and unplug thecomputer, remove thehard drive, and reinsertthe hard drive.

Errors occurafter startingfrom anadditionalhard drive.

Additional hard drivehas not been speciallyprepared with necessarysoftware.

Boot from the originalhard drive or a speciallyprepared hard drive.

System does notrecognize a harddrive.

The drive is not seatedproperly.

Remove, then reinsert thedrive.

The drive is damaged. Try using the hard drive inanother bay (for example,a docking base) to verifythat the problem is withthe drive. Run ScanDiskon the drive.

The drive was insertedwhile system was on or inSuspend or Hibernation.

Shut down the computerbefore inserting removinga hard drive.

DriveLocksettings cannotbe accessed inComputerSetup.

The DriveLock settingsare accessible only whenyou enter ComputerSetup by turning on (notrestarting) the computer.

Completely turn off thecomputer. Turn thecomputer back on, thenrun Computer Setup bypressing F10 when theblinking cursor lightappears in the upper-rightcorner of the screen.

5-10 Troubleshooting



Solving Infrared ProblemsProblem Possible Cause Solution

Cannotcommunicatewith anothercomputer.

The appropriate softwareis not running on bothcomputers.

Install the appropriatesoftware on the seconddevice, start the seconddevice, and start theprogram on bothcomputers.

The other computerdoes not have an IrDA-compliant infrared port.Your Compaq computeruses the IrDAcommunications protocol.

Communication betweeninfrared devices must usethe samecommunications protocol.Check the manufacturer’sinstructions forconnecting with infrareddevices or try connectingwith a device you know tobe IrDA-compliant.

The pathway between theinfrared ports isobstructed, one port ismore than 30 degrees(plus or minus 15degrees off the centerline) from the other, orthe ports are more thanone meter apart.

Remove the obstruction,align the infrared ports towithin 30 degrees, andposition computers within1.5 feet (about 0.5 meter)of each other.

There is an interruptrequest (IRQ) conflict.

Check for IRQ conflicts inthe Device Manager. Iftwo devices have thesame IRQ address,reassign one of thedevices.

There is a baud rateconflict.

Select the same baudrate for both computers.

There is a conflict withthe # bits.

Select the same # bitssetting for bothcomputers.

There is a stop byteconflict.

Select the same stop bytefor both computers.

There is a parity conflict. Select the same paritysetting for bothcomputers.

Continued

Troubleshooting 5-11



Solving Infrared Problems Continued


Cannot transmitdata.

Direct sunlight,fluorescent light,or flashingincandescent lightis close to theinfrared connections.

Remove the interfering lightsource(s).

There is interferencefrom other wirelessdevices.

Keep remote control unitssuch as wirelessheadphones and other audiodevices away from theinfrared connections.

There is a physicalobstruction in the way.

Do not place objects that willinterfere with a line-of-sightdata transmission betweenthe two units.

One of the units wasmoved during datatransmission.

Do not move either unitduring data transmission.

The orientation of theunits is wrong.

Adjust the devices so thatthe IR ports point directly ateach other.

The distance betweenthe units is too great.

Verify that devices are notmore than 1.5 feet (0.5meter) apart.

Infrared portdoesn’t work.

Direct sunlight,fluorescent light,or flashingincandescent lightis close to theinfrared connections.

Remove the interfering lightsource(s).

There is interferencefrom other wirelessdevices.

Keep remote control unitssuch as wirelessheadphones and other audiodevices away from theinfrared connections.

Computer is inStandby (Windows2000 Professionalonly)

Press the suspend button.




Solving Keyboard/Numeric Keypad ProblemsProblem Possible Cause Solution

Screen is blankand keyboard isworking.

A screen timeout hasbeen initiated.

QuickLock/QuickBlankhas been initiated.

Press any key to refreshthe screen.

To enable the keyboardand return your informationto the screen, enter yourpower-on password.

LCD has been disabled. Press Fn+F4 to cycle fromexternal monitor tointernal LCD.

Embeddednumeric keypadkeyboard isdisabled.

Num Lock function isnot turned on.

Press Fn+Num Lk toenable the Num Lockfunction and embeddednumeric keypad.

Solving Modem ProblemsProblem Possible Causes Solution

Modem losesconnection.

The cable connectionfrom the phone line tothe modem is loose.

Check to make sure thetelephone cable isproperly connected.

Call Waiting has notbeen disabled.

Disable Call Waiting:1. Select Start!

Settings!ControlPanel!Modems.

2. From the General tabof the ModemsProperties page,select DialingProperties.

3. From the MyLocations tab of theDialing Propertiespage, check the boxlabeled This locationhas call waiting.Depending on yourphone system, select*70, 70#, or 1170from the drop-downlist to disable callwaiting.

There is noise orexcessive traffic on yourphone line.

Try connecting later.

Continued




Solving Modem Problems Continued

Problem Possible Cause SolutionModem notresponding.

Modem is not set upcorrectly in system BIOS.

Check the computerBIOS setup. If it requiresspecific settings formodems, be sure thatthey have been enabled.

Modem doesnot dialcorrectly.

Telephone number is notentered correctly in themodem’s dialing software.

■ Make sure thetelephone numberyou dialed is correct ifyou are using thedialing directory orthe terminal mode.

■ Dial 1 if you aredialing long distance.

■ The other line couldbe busy or notanswering.

■ Make sure callwaiting is disabled.

■ The modem may notrecognize aninternational dialtone. Try the ATX3DTcommand and thetelephone number.

Characters aregarbled/transferrates are slow.

There is noise in thetelephone line.

■ Check yourtelephone andmodem cableconnections. If theyare a little loose, theycan cause noise onthe line.

■ Check with your localtelephone companyfor a phone line filter.

Continued





Problem Possible Cause SolutionNo dial tone. Phone service is not

connected to thetelephone wall jack.

Verify that service from thelocal phone company byfollowing these steps:1. Unplug the telephone

cable from the telephonewall jack.

2. Connect a telephone tothe jack, pick up thehandset, and listen for adial tone. If there is a dialtone, reconnect themodem to the telephonewall jack with thetelephone cable andmake sure allconnections are secure.

3. If there is still no dialtone, contact your localphone company orbuilding manager.

The modem is notresponding tocommands from thecomputer keyboard.

Verify that the modem andcomputer are connected:1. Select Start!Programs

!Accessories!HyperTerminal, then goto Terminal Mode.

2. Type AT and press theEnter key. If the modemdisplays OK, the modemand computer areworking together. If themodem displays ERROR,or does not respond,restart the computer andrepeat step 1.

3. Type ATDT and listen fora dial tone.

4. Type ATH0 to hang up.Continued





Problem Possible Cause SolutionModem doesnot connect athighest speed.

Line conditions in yourarea or in the area youare calling may notsupport the highestconnect speeds.

Have your telephone linechecked by your localtelephone service provider.

Try dialing an alternatetelephone number for theservice you are using.

Another device on yourtelephone line may becausing interference.

Hang up an extensiontelephone and disconnectany other devices that maybe using the sametelephone line, then redial.

The service or sitecalled does notsupport 56K orsupports anincompatible 56Kimplementation.

An internal modem supportsK56flex.To find an Internet serviceprovider (ISP) that supportsK56flex, go to the CompaqWeb site atwww.compaq.com.

There is noise on thetelephone line.

The 56K protocol of aninternal modem will fall backto lower speeds if thetelephone line is too noisyfor a high-speedconnection.Try using another telephoneline.

The telephone linedoes not support 56Kimplementation.

The 56K protocol requiresthat the telephone linecontain no more than oneanalog-to-digital conversion.Try connecting from analternate site.




Solving PC Card ProblemsProblem Possible Causes Solution

Computer doesnot beep whena PC Card isinserted.

PC Card is not insertedproperly.

Try reinserting the card.Ensure that the PC Cardis inserted in the correctorientation. Insert thecard gently to preventdamage to the pins.

Speakers are turned offor volume is turned down.

Adjust the overall systemvolume control using theFn+F5 hotkeys. Makesure the mute box is notchecked

PC Card or card driver isnot PCMCIA compliant.

Contact your Compaqauthorized dealer,reseller, or serviceprovider for a list of PCCards tested successfullyin Compaq PC Cardplatforms.

Computerbeeps only oncewhen a PC Cardis inserted.

The computer beepsonce to indicate that aPC Card is recognizedbut not properlyconfigured.

Before a new PC Card canbe used, it may benecessary to perform aninitial setup procedure.Follow the PC Cardmanufacturer'sinstructions for formattinga hard drive card orinstalling PC Card–specificdrivers for a network card.

Network PCCard does notwork.

Necessary drivers are notinstalled (turned on).

Refer to the instructionsthat came with the PCCard or contact thevendor for information oninstalling the correctdrivers.

PC Card is not fullyinserted or is upsidedown.

Ensure the PC Card isinserted correctly.

Network PC Card ordriver is not PCMCIAcompliant.


Continued




Solving PC Card Problems Continued


Storage PCCard does notwork.

SRAM and flash memoryPC Cards require thememory card driver tobe loaded.

Memory cards can onlybe accessed using DOSreal mode drivers.

You are trying to accessthe storage PC Cardusing the wrong driveletter.

Verify or change the driveletter assignment.

The PC Card is notformatted.

For memory cards, runMCFORMAT in MS-DOSMode to format the PCCard. For ATA cards,run ATAINIT, then runMCFORMAT in MS-DOSMode to format thePC Card.

The card is notsupported.


Storage cards, such asSRAM, do not work in thedesktop expansion base.

Use the storage card inthe computer.




Solving Power ProblemsProblem Possible Cause SolutionComputer willnot turn on.

Battery is discharged andcomputer is notconnected to a powersource.

■ Charge the batterypack.

■ Replace the batterypack.

■ Connect thecomputer to anexternal powersource.

Battery is discharged andcables to the externalpower source areunplugged.

Ensure that cablesconnecting the computerand the external powersource are plugged inproperly.

Computerturned offwhile it was leftunattended.

Computer initiatedHibernation because of acritical low batterycondition.

■ Charge the batterypack.

■ Replace the batterypack.

■ Connect thecomputer to anexternal powersource.

The computer initiatedHibernation after a user-defined timeout expired.

Turn on the computer.

Computer willnot initiateSuspend(Standby)(Windows 95,and Windows 98only)

Infrared Monitor search isenabled.

To disable InfraredMonitor search:1. Select the Infrared

icon in the taskbar.2. Select the Options

tab.3. Clear the checkbox

for Search For andProvide Status forDevices in Range.




Solving Display ProblemsProblem Possible Cause Solution

Characters oncomputerdisplay are dim.

Computer is in directlight.The brightness controlis not set properly.

Move the computer oradjust the screen.Adjust the brightnesscontrol by pressing theFn+F10 hotkeys.

You may have a screensaver or screen blankingutility installed.

Press any key to refreshthe screen.

Screen timeout wasinitiated.

Press any key to lightthe screen.

System initiated Suspendafter a user-definedtimeout expired.

Press the suspend buttonto exit Suspend.

Computer initiated alow battery Suspend orHibernation.

■ Replace the batterypack and exitSuspend orHibernation.

■ Connect thecomputer to anexternal powersource and exitSuspend orHibernation.

Power Management,which controls Suspendand Hibernation, isdisabled and the batterypack has discharged.

■ Replace the batterypack and turn on thecomputer.

■ Connect thecomputer to anexternal powersource and turn onthe computer.

Computerscreen is blankand externalmonitor displaysinformation.

Display was switchedto the external monitor.

Press Fn+F4 to displayinformation on thecomputer screen;press Fn+F4 again todisplay informationsimultaneously on bothscreens.

Display switch is stuck. Tap the switch.

Fn+F4 hotkeycombinationdoes not switchbetweeninternal andexternaldisplays.

CRT or other displaydevice is not connectedproperly.

Check your connectionsto ensure that an externaldevice is connectedproperly.




Solving USB ProblemsProblem Possible Cause Solution

External deviceconnected to aUSB connectordoes not work.

The operating systemlimits external devicesconnected by USB to twotiers which can includeno more than two hubson the first tier and nomore than one keyboardand one pointing deviceon the first or second tier.

Reduce the number ofconnected external USBdevices to no more thantwo hubs on the first tier,and no more than onekeyboard and onepointing device on thefirst or second tier.

External deviceconnected toUSB connectordoes not workduring startup(beforeWindows 95,Windows 98, orWindows 2000Professionalloads).

During startup, only twotiers are supported by theUSB port. These tiers caninclude no more than twohubs on the first tier andno more than onekeyboard and onepointing device on thefirst or second tier.

Use the external deviceonly after Windows 95,Windows 98, orWindows 2000Professional has loaded.Reduce the number ofconnected external USBdevices to no more thantwo hubs on the first tier,and no more than onekeyboard and onepointing device on thefirst or second tier.

External devicesin lower tiers donot work.

An unpowered hub isconnected to anotherunpowered hub.

Use only powered hubs.Make sure that allunpowered hubs areimmediately preceded bypowered hubs in the USBchain.

Index I-1


Pages: 6 Words: 1536 Template: c:\template\ref\ref-indx.dotPart Number: 168894-001 File name: INDEX.doc

INDEX

AAC Adapter, 1-2, 2-6, 2-9AC power connector, 1-2, 2-6acoustic vent, 2-4adapter

AC, 1-2, 2-9country-specific modem, 2-9three-to-2-prong plug, 1-3, 2-9Y-, (optional) for keyboard/mouse

connector, 2-6addresses, obtaining, for Compaq

service providers, 3-6Aircraft Power Adapter (optional), 2-6airflow vent, 2-3, 2-4AltaVista website, 2-2applications. See softwareapprovals label, modem agency, 2-7Armada Information Page button, 2-2AT commands, 3-1audio problems, 5-3Automobile Power Adapter/Charger

(optional), 2-6

Bbackup

QuickRestore, 3-5system configuration, 4-2

base, docking. See convenience base(optional); expansion base(optional)

battery baydevice supported, 2-7

battery light, 1-4, 2-5, 5-5Battery Optimized mode, 4-5battery pack, MultiBay, 2-9battery pack, primary, 2-7, 2-8battery packs

calibrating, 1-5charging, 1-4identification number, 4-3low-battery condition, 2-5preparing for use, 1-5problems, 5-5

baybattery, 2-7external diskette drive, 2-9hard drive, 2-5MultiBay, 2-4, 2-7

bidirectional parallel port mode, 4-4button(s). See also key; switch

Armada Information Page, 2-2Easy Access, 2-2Email, 2-2MyArmada, 2-2pointing-stick, 2-1Search, 2-2suspend, 2-2TouchPad, 2-1

Ccable. See also power cord

AC Adapter, 1-2external diskette drive, 2-9modem, 2-9network, 2-9security (optional), 2-3

calibrating a battery pack, 1-5camcorder, 2-3cap, pointing stick, 2-9caps lock light, 2-2CD drive, 5-7CD-ROM

Compaq Portable Product ReferenceLibrary, 1-2, 3-1

Compaq Support Software CD, 3-2Certificate of Authenticity, 1-1, 2-7compact disc. See CD-ROMCompaq customer support, 3-6Compaq Diagnostics, 4-1, 4-6Compaq Portable Product Reference

Library CD-ROM, 1-2, 2-9, 3-1Compaq Support Forum, 3-6Compaq Support Software CD, 3-2, 3-5Compaq telephone numbers, 3-7Compaq website

Compaq software enhancements, 3-5Info Messenger, 3-2subscribing to Compaq Support

Software CD, 3-2

I-2 Index


Part Number: 168894-001 File name: INDEX.doc

Support Forum, 3-6updating the system from, 3-2worldwide telephone numbers and

addresses, 3-6components, standard, included with

computer, 2-8composite video-out jack, 2-3Computer Setup

Advanced menu, described, 4-4changing language of, 4-2displaying version of, 3-6File menu, described, 4-2navigating in, 4-2Security menu, described, 4-3using, vs. Compaq Diagnostics, 4-1

configuration and diagnosticinformation, saving or printing inCompaq Diagnostics, 4-7

connector. See also jack; portAC power, 1-2docking, 2-6external monitor, 2-6keyboard/mouse, 2-6parallel, 2-6power, 2-6serial, 2-6USB, 4-1

convenience base (optional)docking connector on computer, 2-6identification number, 4-3recognition of more than one, 4-5using during initial setup, 1-2

cord. See cable; power cordcountry-specific modem adapter, 2-9customer support, 2-2, 3-6

Ddefault settings, restoring, 3-5, 4-2device, disabling/enabling, 4-3diagnostic and configuration

information, saving or printing inCompaq Diagnostics, 4-7

diagnostic utility, Compaq, 4-1, 4-6diskette

backup, 4-2installing software from, 3-4

diskette drive, 3-3problems, 5-8using externally, 2-6, 2-9

display, 1-3, 5-19display latch, 1-3display switch, 2-2, 5-19

docking base (optional). Seeconvenience base (optional);expansion base (optional)

docking connector, 2-6downloading software updates, 3-3DriveLock, 4-3drivers, device

reinstalling, 3-5updating, 3-2

drives. See also CD drive; diskettedrive; hard drives; SuperDiskLS-120 drive

activity indicated by MultiBay drivelight, 2-2

disabling/enabling, 4-3inserting or removing while installing

software, 1-5, 3-5problems, 5-7replacing with weight saver, 2-9

EEasy Access buttons, 2-2ECP (Enhanced Capabilities Port)

parallel port mode, 4-4Email button, 2-2EPP (Enhanced Parallel Port) parallel

port mode, 4-4expansion base (optional)

docking connector on computer, 2-6identification number, 4-3recognition of more than one, 4-5setting device connected to video

card in, as primary, 4-4USB connector, 4-1using during initial setup, 1-2

external diskette drive bayassembly, illustrated, 2-9connector for, 2-6drive activity indicator, 2-2

external diskette drive cable, 2-6, 2-9external monitor connector, 2-6

Ffactory default settings, restoring, 3-5,

4-2fan, 2-7FCC (Federal Communications

Commission) rules, 1-2floppy disk drive. See diskette drive

Index I-3



Hhard drive

primary, 2-5problems, 5-9shipped inside hard drive bay, 2-8

hard drive bay, 2-5hard drive light, 2-2headphones, headset, external, 2-5help. See Compaq customer supportHibernation, 2-2

IInfo Messenger, 3-2infrared

port, 2-6problems, 5-10

installinginitial setup software, 1-5operating system, 1-5SoftPaq, 3-3system ROM, 3-4

Intel SpeedStep technology, 4-5internal modem. See modem, internal

Jjack. See also connector; port

composite video-out, 2-3microphone, 2-5RJ-11, 2-4RJ-45, 2-4stereo speaker/headphone, 2-5

Japan, connecting power cord in, 1-3

Kkey. See also button(s); switch

Microsoft logo, 2-3Windows application, 2-3

keyboardexternal, 2-6internal, 2-1problems, 5-12USB, 4-4

keyboard/mouse connector, 2-6keypad, embedded numeric, 2-2, 5-12

Llabel

Certificate of Authenticity, 1-1, 2-7modem agency approvals, 2-7serial number, 2-7with Product Key number, 1-1, 2-7

LAN. See local area network (LAN)language, choosing

during initial setup, 1-5in Computer Setup, 4-2

latch, display, 1-3light

battery, 1-4, 2-5caps lock, 2-2hard drive, 2-2MultiBay drive, 2-2num lock, 2-2power/suspend, 1-4, 2-5scroll lock, 2-2

local area network (LAN)network cable, 2-9RJ-45 jack, 2-4

lock, security cable (optional), 2-3locked system, resetting, 5-2LS-120 drive, SuperDisk, 3-3

Mmaintenance

replacing the pointing stick cap, 2-9updating software, 3-2

memory, random access (RAM), 4-2,4-4

microphone jack, 2-5microphone, external, 2-5Microsoft logo key, 2-3modem adapter, country-specific, 2-9modem agency approvals label, 2-7modem cable, 2-4, 2-9modem slot cover, 2-7modem, internal. See also local area

network (LAN)cable, 2-9commands, 2-9, 3-1compartment, 2-7modem agency approvals label, 2-7problems, 5-12slot cover, 2-7

monitor, external, 2-6, 5-19mouse, external, 2-6, 4-4

I-4 Index



MultiBaylocation of, 2-4notch, 2-7using weight saver in, 2-9

MultiBay battery packreplacing with weight saver, 2-9

MultiBay drive light, 2-2MyArmada button, 2-2

Nnavigation, 2-1, 4-2network cable, 2-4, 2-9network connector (RJ-45 jack), 2-4num lock light, 2-2number, Product Key, 1-1numeric keypad, embedded, 2-2, 5-12

Ooperating system

Certificate of Authenticity, 2-7deleting, 1-5preinstalled, 3-5Product Key number, 2-7reinstalling, 2-9, 3-5removing, 3-5retail version of, 3-5selecting during initial setup, 1-5updating, 1-1version number, displaying, 1-1, 3-6

overhead projector, 2-3, 2-6

Ppacking box contents, 2-8parallel connector, 2-6parallel port, 4-4passwords, 5-1PC Card

problems, 5-16slots, 2-4

phone numbers, worldwide, 3-7pointer, moving the, 2-1pointing stick

buttons, 2-1replacement cap, 2-9

port. See also connector; jackdisabling/enabling, 4-3infrared, 2-6USB, 2-6

power. See also battery packsconnecting to external, 1-2conservation, 4-5problems, 5-18setting preferences, 4-5

power connector, 2-6power cord, 1-2, 1-6, 2-9power switch, 1-4, 2-3, 5-2power/suspend light, 1-4, 2-5primary battery pack

included with computer, 2-7problem solving. See troubleshootingprocessor

displaying information about, 4-2processor speed

setting, in Computer Setup, 4-5Product Key number, 1-1projector, overhead, 2-3, 2-6PS/2 connector (keyboard/mouse

connector), 2-6

QQuickBoot, 4-4QuickRestore package, 2-9, 3-5

Rread only memory (ROM), 3-2, 3-6Reference Guide on the CD-ROM, 2-9,

3-3registration number, displaying, 3-6regulatory information, 1-2release latch, MultiBay, 2-7resetting a locked system, 5-2restoring software, 3-5, 4-2Result Codes, 3-1RJ-11 jack, 2-4RJ-45 jack, 2-4ROM, system (read only memory), 3-2,

3-6ROMPaq, 3-3

SS registers, 3-1Safety & Comfort Guide, 1-5screen. See also displayscreen, problems, 5-19scroll lock light, 2-2Search button, 2-2

Index I-5



securitypasswords, 5-1processor serial number, 4-5

security cable lock, 2-3security cable slot, 2-3serial connector, 2-6serial number, 2-7, 3-6

of computer, 2-7of docking base, 4-5of processor, 4-5

setting up the computer, 1-1Setup, Computer. See Computer Setupshipping box contents, 2-8sleep button (Windows 98), 2-3slot(s)

PC Card, 2-4security cable, 2-3

SoftPaq, 3-3software

configuration, diagnostic, and systeminformation, 4-1, 4-3, 4-6

QuickRestore, 2-9, 3-5reinstalling, 2-9, 3-5ROMPaq, 3-3setting up, 1-5SoftPaq, 3-3updating, 3-2

software drivers. See drivers, devicesolving problems. See troubleshootingspeakers

external, 2-5internal, 2-3

standard components included withcomputer, 2-8

Standby (Windows 98), 2-3Status registers, 3-1stereo speaker/headphone jack, 2-5stereo speakers, internal, 2-3SuperDisk LS-120 drive, 3-3support, technical, 2-2, 3-6Suspend (Standby)

exiting, 2-2indicated by power/suspend light, 2-5initiating, with Suspend button, 2-2

suspend button, 2-2, 5-2switch. See also button(s); key

display, 2-2, 5-19power, 1-4, 2-3

system information aboutComputer Setup version number, 4-2operating system version number,

1-1, 3-6Product Key number, 1-1, 3-6system ROM version number, 4-2

system information, displayingin Compaq Diagnostics, 4-1, 4-6in Computer Setup, 3-6in operating system, 3-6

system lockup, 5-2system ROM (read only memory), 3-2,

3-6

Ttechnical support, 2-2, 3-6telephone connector (RJ-11 jack), 2-4telephone numbers, Compaq worldwide,

3-7television, 2-3, 2-5three-to-2-prong plug adapter, 1-3, 2-9TouchPad, 2-1troubleshooting

audio problems, 5-3battery problems, 5-5compact disc/CD drive problems, 5-7display problems, 5-19hard drive problems, 5-9infrared problems, 5-10keyboard/numeric keypad problems,

5-12modem problems, 5-12PC Card problems, 5-16power problems, 5-18quick solutions checklist, 5-2resetting a locked system, 5-2technical support, 2-2, 3-6USB problems, 5-20

turning the computer on or off, 1-4

Uupdating the system, 3-2USB (Universal Serial Bus)

configuring, devices, 4-1, 4-4port, 2-6problems, 5-20

I-6 Index



VVCR, 2-3vent

acoustic, 2-4airflow, 2-3, 2-4

version numbers. See systeminformation

video capture card, 2-3video card in expansion base, 4-4video-out jack, composite, 2-3

Wweb page, personal, 2-2weight saver, 2-9Windows application key, 2-3worldwide telephone numbers, 3-7

Documents

Getting Started & Troubleshootingh10032. · 1-2 Setting Up the Computer COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Integrity Group Saved date: 05/23/00