GENERAL INFORMATION AND SERVICES GUIDE › imagenes › student's... · Instituto Cervantes Manchester 326/330 Deansgate Manchester M3 4FN Tel.: +44 161 661 42 00 /01 Introduction

GENERAL INFORMATION AND SERVICES GUIDE

2 Instituto Cervantes Manchester 326/330 Deansgate Manchester M3 4FN

Tel.: +44 161 661 42 00 /01 www.cervantes.es www.manchester.cervantes.es

TABLE OF CONTENT

Introduction .................................................................................................. 4

Objectives and functions: .......................................................................................................... 4

Where are we? ........................................................................................................................... 5

How to get here? ....................................................................................................................... 5

Schedule .................................................................................................................................... 5

Non-teaching days .................................................................................................................... 5

Building description ...................................................................................... 6

Accessibility............................................................................................................................... 6

Parking ...................................................................................................................................... 6

Drinks and snacks ...................................................................................................................... 6

Evacuation and security procedure............................................................................................ 6

Code of conduct ............................................................................................ 7

Satisfaction survey........................................................................................ 8

Complaints and suggestions .......................................................................... 8

Frequently Asked Questions: ......................................................................... 9

What benefits do I have as a student? ....................................................................................... 9

GLOBAL AVE Discount.............................................................................................................. 9

Where can I buy the textbook? .................................................................................................. 9

How many courses and levels are there? ................................................................................. 10

How many students are there per course and how is the course taught? ................................ 10

What type of Spanish is taught? .............................................................................................. 10

Will I get a certificate? ............................................................................................................. 10

What is the DELE? ................................................................................................................... 11

What is the SIELE?................................................................................................................... 11

How long is each class and break? ........................................................................................... 11

In case of missing a class ......................................................................................................... 12

Can I choose the teacher? ........................................................................................................ 12

Will I have the same teacher for all courses? ............................................................................ 12

Why do we always speak in Spanish? ...................................................................................... 12

Why is it good to learn in a group? ........................................................................................... 12

http://www.cervantes.es/

http://www.manchester.cervantes.es/



APPENDIX 1. Policy and conditions ............................................................... 13

Registration, returns and cancellations ................................................................................... 13

Change of course ..................................................................................................................... 13

Level test and registration ....................................................................................................... 14

Teachers and courses .............................................................................................................. 14

Assistance ................................................................................... ¡Error! Marcador no definido.

Discounts ................................................................................................................................ 15

APPENDIX 2. Protection of personal data ..................................................... 16

Appendix 3. Evacuation procedure. FAP ....................................................... 19

APPENDIX 4. Suggestions, Compliments and Complaints form ...................... 20





Introduction

Instituto Cervantes is a public organisation established in Spain in 1991 to promote Hispanic culture and the teaching, study and use of Spanish across the globe. It´s made up of 87 centres in 44 countries across five continents and has two offices in Spain; the headquarters in Madrid and a centre in Alcalá de Henares, birthplace of the writer Miguel de Cervantes.

Objectives and functions:

Deliver general and specialised language courses in Spanish and in other languages officially recognised in Spain.

Issue on behalf of the Ministry of Education, Culture and Sport, the official DELE qualification and administer the official examinations.

Deliver the CCSE qualification (Constitutional and Socio-Cultural Knowledge) and organise the exam sessions.

Develop teaching methods and provide teacher training. Support the work of Hispanists. Collaborate in projects in order to promote Spanish language. Organise cultural events in collaboration with other Spanish and Latin American

institutions worldwide. Provide public access to libraries equipped with the latest technology and resources.

The work of Instituto Cervantes is conducted by specialists from academic, cultural and literary spheres in Spain and Latin America. In Manchester, the Instituto Cervantes collaborates with museums, galleries, theatres, publishers and other British cultural institutions, as well as those from Spain and Latin America.

Spanish language courses are available at all levels (beginner to proficiency [A1 - C2 of the CEFR]) from Monday to Saturday. Classes aim to develop students´ listening, speaking, reading and writing skills.

There is also a wide range of special courses available such as online courses (AVE Global), Exam Preparation for GCSEs, AS level and DELE (Diploma de Española como Lengua Extranjera), Business Spanish, Translation, Conversation, Spanish for Children, Literature, History, and Teacher Training of Spanish as a Foreign Language (ELE). Other ad hoc courses, private tuition and external courses are also available.

Our broad cultural programme spans literature, music, cinema, theatre and exhibitions in collaboration with the most creative talent from the Spanish speaking world.

The library has a collection of more than 25,000 books: novels, textbooks, dictionaries, essays, stories, stories which are graded according to level of Spanish, art books, history, also TV series and DVDs. Digital resources are also available (more than 11,000 titles). Access to the library facilities and services is available for all members of public across the United Kingdom.





Where are we?

326/330 Deansgate Manchester M3 4FN

Tel: +44 161 661 42 00/01

[email protected]

Click on the icon to open the map in Google Maps

Instituto Cervantes Manchester is located in the center of the city, at the end of Deansgate,

near the Museum of Science and Technology and the ancient Roman ruins in Castlefield.

How to get here?

Train: Deansgate Station

Metrolink: Deansgate

Bus: Metroshuttle 2 and 3, buses 33, 63, 84, 255, X50, X58

Schedule

Information and registration:

Monday to Friday: 09:00 - 19:30 Tel: +44 161 661 42 00/01 [email protected]

Library:

Monday to Thursday: 10:00 - 19:00 / Friday: 10:00 – 17:30 Saturdays: 10:00 - 14:00 (term time) Closed Sundays Tel: +44 161 661 4210 [email protected]

Non-teaching days Autumn: No class from 17 December 2018 to 11 January 2019.

Winter: No classes from 8 to 22 April 2019 (Easter).

Spring: No classes (except Mondays) from 2 to 12 July 2019.

Bank Holiday: 6 May and 27 May 2019.

Bank Holiday: 26 August 2019.



mailto:[email protected]



Building description

Instituto Cervantes Manchester occupies a total area of more than 1,000 m2 as follows:

Ground floor: reception and library.

First floor: large atrium, events hall, classrooms 3 to 7 and ladies, gents and disabled

facilities.

Second floor: classrooms 8 to 13.

Accessibility

The classrooms, library and events hall are all accessible for people with reduced mobility.

Please inform reception in advance if a ramp at the entrance of the building is required.

Each classroom has a left-handed chair.

Parking

There is no reserved parking for this centre, the nearest private carparks are:

UK Parking Patrol Office. Great Northern Warehouse, 275 Deansgate · 0370 720 3807.

Closing time: 5:30 NCP Car Park Manchester Gt Northern Warehouse 1. Gt Northern Warehouse, 1 Watson St · 0345 050 7080. Open 24 hours

Deansgate Car Park. 24 Bridgewater St · 0345 050 7080. Open 24 hours

Drinks and snacks

Snacks and drinks vending machines and a watercooler, are available on the first floor.

Evacuation and security plan An emergency could be an instance of fire, bomb threat or any other type of alarm that means a rapid evacuation of the building. Any person who detects an emergency should inform center staff immediately or, in case of fire, activate the fire alarm directly. There are several emergency exits: Main emergency exits: the main door at reception, the door at the foot of the staircase exiting on to Deansgate and the exterior library door. Secondary emergency exits: emergency doors on the first and second floors of the atrium (which access the emergency staircase exiting to the restaurant, Don Marco).





In a case of emergency, follow the saftey representatives (people with reflective vests and / or their teacher) and the signs signalling the evacuation routes. Anyone evacuating the building should gather at the official meeting point: corner of Deansgate and Liverpool Road. Noone should return to the building until the head of the center considers it appropriate or is authorised by the police, firemen, etc. The evacuation plan can be found in the corridors and staircases within the center (Annex 1. Evacuation plan, FAP) and it is advisable to take note of the emergency signs throughout the building. Finally, please do not leave bags or personal effects unattended as they may cause alarm. For security reasons, centre staff cannot store bags, suitcases or other personal effects for any user. On Wednesdays at 9.30am, fire alarm tests are carried out. They are just tests and it is not necessary to evacuate the building.

Code of conduct

The Instituto Cervantes, Manchester strives to provide a stimulating environment for its staff,

students and visitors, and does not accept any form of violence or abusive behaviour, including

abusive or violent language, either from or towards any member of its community.

Users of the centre should respect all centre facilities, keeping it clean and tidy for all users.

Access to the areas reserved for staff, which are clearly signposted, is not allowed.

Students should not remain in the classrooms outside of class hours, nor use the classroom

equipment. In addition, students should not move furniture or equipment from one room to

another.

Water, snacks and soft drinks can be consumed in class and the library, but hot food or anything

that generates a smell or noise is not permitted.

Teachers may ask students to leave the classroom if their behaviour is disrupting the class.

The Instituto Cervantes uses a refuse separation system, so it's important to use the correct

receptacle:

Paper, hard plastic and tins in the containers with a green lid

All other rubbish in the containers with a white lid

Batteries, electrical or electronic equipment, or any other contaminating materials, should not

be disposed of at the centre.





Satisfaction survey

We value student feedback and take survey results in account to consistently improve our

facilities and services. We offer a survey mid-term so that students can share their suggestions

or concerns. Once we have collected the surveys, we to analyze the results and adopt any

measures that we consider appropriate.

We encourage you to take part in the surveys and share your interests, expectations and

learning preferences so we can continue to improve the quality of our services.

Complaints and suggestions

The feedback and complaints procedure ensures a quick response and that the matter flows

through the correct channels within the centre.

Users may provide feedback in the following ways:

By email: [email protected]

In writing: hand delivered at reception.

Via the complaints and suggestions box on the ground floor of the centre.

There is a complaints and suggestions form designed for this purpose (Appendix 2. Complaints

and suggestions form) or alternatively please send us the details in writing. We log all

complaints and suggestions, which are passed on relevant staff for review.

Complaints and suggestions are processed within a maximum of 5 working days from the date

of receipt.





Frequently Asked Questions:

What benefits do I have as a student?

Instituto Cervantes provides opportunities to immerse yourself in Spanish and Latin American culture through films, conferences and workshops. Discover more on our website, notice board and on Facebook and Twitter. Most events are free.

To keep up to date of our activities, courses and promotions, subscribe to our Newsletter

Enjoy the following discounts with your library card:

20% discount at the Spanish restaurant, La Bandera.

15% discount at the Spanish restaurant, La Bandera Street Food ('Meal Deal': offers you

any dish or offer of the day with a drink for £5 from Monday to Friday).

20% discount for many Band on the Wall activities.

Discounts at Home.

15% discount at Tapeo & Wine.

10% discount for courses at Britannia English Academy.

Discount on GLOBAL AVE Global AVE is an interactive online course, specifically designed for our students. You can take

advantage of the reduced price of £22 pounds for a 12 week course.

Where can I buy the textbook? We recommend buying the Spanish version of each textbook, which are available from Waterstones (91 Deansgate, Manchester M3 2BW) or European Books (10% discount): https://www.europeanbookshop.com/setbooksearch1.php Elementary 1 and 2: Aula Internacional 1 Elementary 3 to 5: Aula Internacional 1 y 2 Intermediate 1 to 4: Aula Internacional 3 Advanced 1 to 2: Aula Internacional 4 Advanced 3 to 5: Aula Internacional 5 Higher 1 to 6: Vitamina C1



https://manchester.cervantes.es/en/courses_spanish/general_courses_spanish/general_courses_information.htm








How many courses and levels are there?

General Spanish courses are divided into 5 levels, in accordance with the Common European Framework of Reference for Languages (CEFRL):

A1: Elementary 1 and 2 (60 hours) A2: Elementary 3, 4 and 5 (90 hours) B1: Intermediate from 1 to 4 (120 hours) B2: from 1 to 5 (150 hours) C1: Higher from 1 to 6 (180 hours)

Classes in Catalan, Basque and Galician are also available.

How many students are there per course?

There is a maximum of 16 students per class. In class we follow a communicative approach (during the lessons our students work in pairs, in small groups and together as a class) and Spanish is the main language. Courses aim to:

- Teach modern and contemporary Spanish, for students to grasp Spanish and Latin

American culture and life. - Develop students´ skills to ensure they are fully competent at their level. - Motivate students to study independently to develop their skills further. - Encourage teamwork and group work.

What type of Spanish is taught?

Instituto Cervantes aims to teach Spanish by sharing its rich diversity and taking into account the different varieties existing in the Hispano-American community. We recruit teachers from different Spanish regions and from different Latin American countries to familiarise students with a range of linguistic varieties and accents.

Will I get a certificate?

At the end of each level, that is, Elementary 5, Intermediate 4, Advanced 5 and Superior 6, teachers offer individual feedback. A Certificate of Attendance is available at the end of the course upon request and payment. You can also register for the DELE exams (Diploma of Spanish as a Foreign Language) which are issued by the Spanish Ministry of Education, whether you are studying at the center or not.





What is the DELE?

The DELE Spanish certificates are issued by the Spanish Ministry of Education and Vocational

Training. Exams are offered from level A1 to C2 of the Common European Framework of

Reference for Languages: Teaching, Learning and Evaluation (CEFR). The candidate decides

which level they wish to take.

DELE certificates are internationally recognised, they certify the level of proficiency reached by a

candidate regardless of where and when they have completed their studies.

Dele examns have three examination session per year and candidates will attend the written

and oral exam at our centre.

In our center we have three sessions: April, July and November and we offer all levels (A1, A2,

B1, B2, C1, C2 and A1 and A2-B1 for Young learners).

More information at: https://examenes.cervantes.es/

What is the SIELE?

SIELE (International Service of Evaluation of the Spanish Language) accredits the level of Spanish

for young people and adults who have Spanish as a foreign, second, or native language.

It was created and endorsed by Instituto Cervantes, the National Autonomous University of

Mexico, the University of Salamanca and the University of Buenos Aires, and guarantees the

strong presence of several linguistic varieties of Spanish.

It offers the possibility of carrying out a complete exam or only some tests if you wish to

accredit partial competences of the language.

The test and registration are available online and the candidate chooses a date and time that is

convenient for them.

For more information: https://siele.org/

How long are the class sessions and breaks?

In each 2 hour class there is a 10 minutes break; 3 hour classes have a 15 minute break half-way

through. There is no break in the 90-minute classes.



https://examenes.cervantes.es/

https://siele.org/

http://dele.cervantes.es/

http://siele.org/



In case of missing class

Students can speak directly with their teacher before or after class if they will miss a class. They

may request from the teacher the material taught in class but it is not possible to recover

classes with other groups. Teachers are not available during teaching hours but not outside of

them. It is not necessary to contact reception in the event of missing a class. The teacher can

provide their data and email, but reception staff cannot provide contact details of the teachers.

Can I choose a teacher?

It is not posssible to choose a teacher. All teachers at Instituto Cervantes are university

graduates, have specific training in the teaching of Spanish as a foreign language and extensive

teaching experience, so that quality is guaranteed regardless of the teacher which teaches each

course.

Will I have the same teacher during all the courses?

A teacher can teach up to three courses in a row, to the same group of students. We believe

that the change of teacher benefits the student, since they will be exposed to new accents and

new ways of working.

Why do we always speak in Spanish?

It is important to be in contact with the language from the first day, so that students can hear

Spanish all the time. A language is learned by speaking and, therefore, we take advantage of all

situations to use the language. We explain everything in Spanish in a simple way so that the

student understands it (with graphic and visual support, repetitions, etc.) Of course, if someone

needs an additional explanation, we can use Spanish or English if necessary. In any case, the

teacher and the staff of the center will always be willing to help.

Why is it good to learn in a group?

Because of the methodology we use, we need a large number of people in each group. It is

proven that the advantages of this method of work are:

1. - Opportunity to work with more colleagues and, therefore, have more opportunities to interrelate with them and practice in real situations because this is the language we use to communicate socially.

2. - Work in groups to exchange information, ideas and knowledge. In this way, the tasks are solved better and in less time because each person contributes what they know.

3. - Promotion of collaborative learning as it is learned with and from other colleagues, their achievements and also their mistakes.

4. - Development of interpersonal relationships and social skills of group members.





APPENDIX 1. Policy and conditions

Registration, refunds and cancellations

Before enrolling, students are asked to take into account their personal obligations or

commitments (family, work, health, etc.), since the tuition fee will not be returned under any

circumstances once the classes have begun. Any classes that are lost cannot be transferred to

another term.

The registration fee can only be returned after sending the relevant application by email or 24

hours before the first class of the course begins, £ 35.00 will be deducted from the total amount

of all refunds for administration expenses. If the course is scheduled to start on a Monday, the

cancellation must be received the previous Friday.

Returns can be requested by email ([email protected]). Cancellations are not accepted by

phone or by mail. No refunds will be made after the deadline.

It is not possible to attend classes at different times or days than the one established in the

registration and no refunds will be made for the classes to which the student has not attended.

Instituto Cervantes reserves the right to cancel a course within the cancellation time

considered appropriate, provided that the minimum number of students is not reached or due

to force majeure. In both cases the cancellation will be notified immediately and the student

will be entitled to the refund of the full amount of the registration or will be offered the

possibility of a single change, in the same quarter, to another course available in another time

slot.

The Institute reserves the right to change teachers during a course.

Instituto Cervantes reserves the right to change, in exceptional cases and with prior notice, the

schedule of some sessions.

Change of course

Students must take into account their obligations and personal circumstances before enrolling

in a given course since they will need prior approval from the Institute to change the group, and

this can only be done once and during the first two weeks of the course to a course of the same

term as long as there are places available in the course to which they wish to change. Changes in

Intensive courses are not allowed.





Level test and registration

Those students who have already studied Spanish and who wish to enroll in the Instituto Cervantes for the first time, will be asked to take a placement test before enrolling in a Spanish course or in one of our special courses.

This test contains two parts: written and oral. The written part lasts between 15 and 30 minutes, while the oral part consists of an interview with a teacher and lasts about 15 minutes. The level test costs £ 12.50 but this amount will be deducted from the tuition fee if you enroll in one year. To be able to carry them out it is not necessary to previously arrange an appointment, you just have to go to the Cervantes Institute at the following times:

Monday through Friday from 9:30 a.m. to 7:30 p.m. If you wish to take the complete test (written and oral part), the schedule is as follows: From Monday to Friday between 1.30 and 2.30. If you cannot take the test within these hours you can do the written part in the Institute from Monday to Friday between 9:30 am and 7:30 pm, and complete the oral part by phone the next day.

Teachers and courses

The assignment of teachers to the courses takes place the week before the start of each course. Instituto Cervantes reserves the right to reassign teachers after the beginning of the courses. There is no guarantee that all students in a class will stay with their former classmates if two courses of the same level are opened simultaneously.

A continuation of each course will always be offered to students enrolled in the previous level within the same academic year, even if the course does not appear in the program. A minimum of six students is required to open a course.

As a general rule, there will be a minimum of six students in the classes and a maximum of sixteen. It is recommended to register in advance to obtain a place at the desired time.

Attendance

Class attendance is the responsibility of the student. If a student cannot attend a class, they will not be able to retrieve it by attending another class at another time. Once the classes are started, course changes are not allowed.

In case of missing class the student can ask the phone to a classmate or contact the teacher to send the homework.

It is necessary to pass the last course of each level (Initial 5, Intermediate 4, Advanced 5, Higher 6) to move to the next level.





Discounts

Students can choose one of the following options in their enrollment in their next language courses:

1. I am a returning student 5%. To be eligible for a 5% discount you must have been enrolled in the previous scheduled session. This does not apply to private tuition.

2. I am enrolling by the early enrolment deadline 10%. To be eligible for a 10% discount you must have been a Cervantes student in the past and enrol by the early enrolment deadline. See early enrolment deadline dates for each sesion. Please note, this does not apply to private tuition.

3. I am a senior citizen, a student or unemployed 5%. A 5% discount applies to senior citizens, full-time students or the unemployed, subject to presentation of valid documents at the time of enrolment.

4. I am registering for more than one language course running simultaneously 10%. A 10% discount applies to students enrolling in more than one language course simultaneously. This concession does not apply to dance courses or private tuition. The discount will be applicable to the cheapest course.

The discounts mentioned above are not cumulative.

Discounts that are not requested at registration, cannot be requested later.

Online pre-registration does not guarantee a place in the course nor does it guarantee the discount for early registration if the payment has not been received. It is the student's responsibility to ensure that they have fully enrolled.

It is the responsibility of the student to complete the enrollment process before the established date to obtain the discount.

Under no circumstances will any exceptions be made after the deadline.





APPENDIX 2. Protection of personal data

In accordance with the provisions of (EU) 679/2016 General Data Protection Regulation and

current legislation, the Instituto Cervantes informs its users of its data protection policy for

them to decide freely and voluntarily whether they wish to provide the personal data which

may be requested of them for subscribing or unsubscribing to some services offered on

cervantes.es or its subdomains. Except in the fields where stated the contrary, answers to

questions about personal data is voluntary.

The Instituto Cervantes reserves its right to modify this policy to adapt it to novelties or

legislative and legal demands and industrial good practice, keeping legitimate consumer or user

interests in mind at all times. Certain services provided on cervantes.es may contain terms and

conditions concerning personal data protection.

Confidentiality in automated processing of user’s personal data

The personal data acquired through the Instituto Cervantes sites shall be processed

confidentially according to the provisions of the GDPR.

The Instituto Cervantes, with offices at C/ Alcalá 49, 28014 Madrid (Spain), is the controller of

the personal data processing mentioned above.

As the Instituto Cervantes is affiliated with the [Spanish] Ministry of Foreign Affairs [Ministerio

de Asuntos Exteriores y de Cooperación], the Data Protection Officer is identified as the

[Spanish] Ministry of Foreign Affairs, General Service Inspection ([email protected]).

The Instituto Cervantes shall provide users with adequate technical resources for them to access

this personal data protection policy notice or any other relevant information, and may give their

informed consent so that the Instituto Cervantes can proceed to process the personal data of its

users. Such user acceptance of processing their personal data may always be revoked, although not retroactively so.

Purpose and lawfulness of personal data processing

Processing of personal data is at all times requested for the purpose of management,

administration, provision, expansion and improvement of the services offered by the Instituto

Cervantes; the quantitative and qualitative study of visits and use made of its services by users;

and sending by traditional or electronic media information, whether commercial or other,

related to the functions of the Instituto Cervantes and its collaborators following concrete

parameters selected by users in the forms or registration filled out by them.

The legal basis for processing, which shall be adequately informed on every data collection

form, shall be a service contract, or the consent of the interested party when necessary.





The user assures that he/she is of legal age or legally emancipated, or otherwise, has the

permission of parents or guardian to access our pages, as well as the truth and authenticity of

the information given on the various forms or user registration, and is committed to keeping

this information updated.

Users are not obligated to receive the abovementioned information or survey forms if they so

indicate in the ways provided for the purpose by the Instituto Cervantes, whether on the

subscription form for services offered or in writing or directly by the procedure given on each

communication sent.

If the user provides data for third parties, the Instituto Cervantes cannot be held responsible for

complying with the principles of information and consent, and therefore, the user shall be the

one to ensure that the data subject has been previously informed and consented to such data

being communicated.

The Instituto Cervantes may send communications referring to its own products or services, or

those of collaborators, similar to those which were originally subject of authorisation by the

user, without having to request permission or express application. However, the user, in all

cases, shall have the means to object to receiving this type of communications.

Data addressees

Personal data may not be transferred or communicated to third parties except in such cases as

may be necessary for the development, control and compliance with the purposes expressed

above, in the cases provided for by law.

Furthermore, we inform users that certain data, within the framework of current legislation or

their contractual relationship with the Instituto Cervantes may be communicated to:

Government authorities when so stipulated by current legislation

[Spanish] National security forces and corps by virtue of the stipulations of current legislation

Banks and financing entities for collecting payment of services offered

Institutions collaborating with the Instituto Cervantes, when said communication is required by

regulation or for the execution or performance of the corresponding services or activities.

User acceptance for transferring data to third parties may always be revoked, but not

retroactively so.

Data storage

The Instituto Cervantes shall store personal data of the interested party for the minimum time

necessary.

The information shall be stored while the contractual relationship lasts, until the user revokes

consent or exerts the right of erasure, and later during the periods legally provided for by law.





Rights of the interested party

The interested party may exercise the right to access, rectification, removal, opposition, data

portability and restriction of processing by addressing such request by e-mail to the Cervantes

Data Protection Officer at [email protected].

The Instituto Cervantes has forms available for exercising such rights which may be requested

by email to [email protected], or use those drafted by the Spanish Data Protection Agency or

third parties. These forms must bear an electronic signature or be accompanied by a photocopy

of the Spanish National Identity Card Number (DNI). If acting through a representative, it must

also be accompanied by copy of the DNI or electronic signature.

The interested party has the right to make a claim to the Spanish Data Protection Agency if

he/she believes his/her rights have not been properly dealt with.

The user authorizes use of his/her personal data when required by the competent government

authorities or by legal mandate.

In no case shall the Instituto Cervantes make use of the personal data of its users for purposes

other than those mentioned above without prior warning and shall give reasonably sufficient

advance notice for the user to object.

Use of «cookies» and activity file

The Instituto Cervantes may use cookies when users browse through cervantes.es websites and

pages with a Web server to record their activities in the site without providing any personal

data.

Users may configure their browser to receive notice of reception of such cookies. They may also

impede installation of this type of file in their computers for which they must see their

browser’s instructions for use.

Safety measures

In accordance with the principle of proactive responsibility, the Instituto Cervantes shall adopt

adequate technical and organisational measures in its information system to guarantee the

safety and confidentiality of stored data, thereby avoiding their alteration, loss, processing or

unauthorized access, bearing in mind the state of the art, the application costs and the nature,

scope, context and purposes of processing as well as the variable likelihood and severity

associated with each process.

More information on the following link: legal notice and the politics of confidentiality.



mailto:[email protected]



Appendix 3. Evacuation procedure. FAP

If you discover a fire in its early stages and believe you can manage it yourself, you must not do

so. The first thing to bear in mind is that even the smallest fires can spread very quickly,

producing smoke and fumes which can kill in minutes. You should not tackle fire, no matter how

small it appears. Sound the fire alarm and inform the centre staff.

Users are responsible for not obstructing the evacuation routes or the fire extinguishers. They

may not leave rucksacks, bags or other belongings unattended in these areas.

The fire alarm is a continuous tone which will sound throughout the building.

If you discover a fire, you should:

Set on the fire alarm nearest to you.

If you hear a fire alarm:

Reception will call the Fire and Rescue Service (999).

Leave the building and gather at the meeting point CORNER DEANSGATE / LIVERPOOL

ROAD.

The centre staff responsible will take charge of the evacuation and ensure that nobody remains

in their part of the building (the designated staff in the centre will be those responsible for the

evacuation procedure). Once the evacuation is complete, the proprietors will be informed.

Remember:

• USE THE EXIT STAIRS CLOSEST TO YOU

• DO NOT USE THE LIFTS

• DON'T STOP TO COLLECT YOUR PERSONAL BELONGINGS

• DO NOT RE-ENTER THE BUILDING UNTIL YOU HAVE BEEN TOLD IT IS SAFE TO DO SO



https://www.google.co.uk/maps/place/Deansgate+%26+Liverpool+Road/@53.4755934,-2.2513043,19.25z/data=!4m6!3m5!1s0x487bb1e8762eb4e1:0x1774488729fd6fe!4b1!8m2!3d53.4756958!4d-2.2510958

https://www.google.co.uk/maps/place/Deansgate+%26+Liverpool+Road/@53.4755934,-2.2513043,19.25z/data=!4m6!3m5!1s0x487bb1e8762eb4e1:0x1774488729fd6fe!4b1!8m2!3d53.4756958!4d-2.2510958



APPENDIX 4. Suggestions, Compliments and Complaints form

/Formulario de sugerencias y reclamaciones

El Instituto Cervantes atenderá las quejas y sugerencias recibidas en un máx. de 5 días

laborables. (The Instituto Cervantes will respond to your request within 5 working days).

Nombre: (Name)

Apellido: (Surname)

Teléfono: (Phone number)

Correo Electrónico: (E-mail)

Fecha de la incidencia (Date of the incidence, if relevant)

Señale el motivo: (Complete the appropriate field below)

Sugerencia (Suggestion)

Felicitación (Compliment)

Reclamación (Complaint)

Por favor, indique el área donde se produjo la incidencia que da lugar a la sugerencia, felicitación o

queja. Please, mention the area relevant to the feedback.

Cursos (Courses) / Biblioteca (Library) / Actividad Cultural (Cultural event) / Administración (Administration)

Exponga el contenido de su sugerencia / felicitación / reclamación: (Describe the content of your

suggestion / compliment / complaint)

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

Firma / Signature Fecha/ Date of signature

La tramitación de las sugerencias o quejas seguirá un tratamiento interno que garantice su rápida contestación o

su conocimiento por los órganos relevantes del Instituto Cervantes de Manchester. (Your feedback will follow an

internal process to guarantee a timely and professional response).

El Instituto Cervantes de Mánchester se compromete a mantener un ambiente estimulante para el personal,

estudiantes y visitantes y, no aceptará ninguna forma de violencia o comportamiento abusivo, incluyendo

lenguaje abusivo y/o violento, realizado por o contra cualquier miembro de su comunidad.







Documents

GENERAL INFORMATION AND SERVICES GUIDE › imagenes › student's... · Instituto Cervantes Manchester 326/330 Deansgate Manchester M3 4FN Tel.: +44 161 661 42 00 /01 Introduction